We’re building the best bank in the world - a bank you'd be proud to use - and that means bringing together a talented team with diverse experiences, backgrounds and skills. We believe there should be an alternative to the banking of the past: we're focused on solving problems, rather than selling financial products, making your financial life simpler, and giving you complete control from your smartphone. Internally, we encourage an open, collaborative, inclusive working environment. We contribute to open source software, and we continually engage with our wonderful community. We’re hiring talented, creative problem-solvers to help us build the bank of the future.

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The Growth collective at Monzo helps customers discover the unique value of Monzo and build healthy financial habits from day one. We focus on driving growth opportunities within our collective but also enable other internal teams to unlock additional value and build experiences our customers want to share with their family and friends. As a Lead Product Designer, you will be embedded in a cross-functional product squad, responsible for all design contributions from discovery to UI implementation. You will deeply understand customer needs through research and analysis, balancing ideal experiences with pragmatic scoping. You will partner closely with Product Managers, Engineers, and Data scientists to ensure alignment with strategy and business goals, advocating for intuitive and accessible user experiences.

Senior User Researcher

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">🚀 We’re on a mission to make money work for everyone.</h2>We’re waving goodbye to the complicated and confusing ways of traditional banking.After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as <a href="https://monzo.com/current-account/personal" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">personal</a> and <a href="https://monzo.com/business-banking" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">business</a> bank accounts, we offer <a href="https://monzo.com/current-account/joint-account" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">joint accounts</a>, <a href="https://monzo.com/current-account/16-17" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">accounts for 16-17 year olds</a>, a <a href="https://monzo.com/current-account/under-16s" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">free kids account</a> and <a href="https://monzo.com/flex" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">credit cards</a> in the UK, with more exciting things to come beyond. Our UK customers can also <a href="https://monzo.com/savings" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">save</a>, <a href="https://monzo.com/investments" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">invest</a> and <a href="https://monzo.com/pensions" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">combine their pensions</a> with us.With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!We’re not about selling products - we want to solve problems and change lives through Monzo ❤️<a href="https://www.youtube.com/watch?v=U62l09nB0M4" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Hear from our UK team about what it's like working at Monzo</a> ✨---About our Growth team:The Growth collective at Monzo helps customers discover the unique value of Monzo and build healthy financial habits from day one. We focus on driving growth opportunities within our collective but also enable other internal teams to unlock additional value and build experiences our customers want to share with their family and friends.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">We are champions for our customers. We always aim to offer delightful experiences to the customer, giving them something they want rather than something we want.</li><li class="leading-relaxed">We translate growth hypotheses to bold experimentation. We use the results to validate the direction and understand the path we take.</li><li class="leading-relaxed">We focus on outcomes, not output. We are open to saying “no” to smaller incremental wins, if they distract us from achieving bigger things</li><li class="leading-relaxed">We approach growth as a team sport. We achieve greater things through collaboration, leveraging our differences, expertise, and perspectives.</li></ul>What you'll be working on..Although Growth Design is a new specialism at Monzo, you’ll be surrounded by an experienced, passionate, and supportive team of product designers, user researchers, and writers - who all strive to ensure our customers, and teammates succeed. We’re a small but mighty team where every designer plays a critical role in improving our community of practice—whether that’s through improving our craft skills to leading rituals to giving great feedback.Like all designers, you’ll be embedded in a cross-functional product squad, and will be responsible for all design contributions in the team; from initial discovery and user journey mapping through to the implementation of final UI design details (and all the stuff in between). As you ramp up, you’ll grow to deeply understand the customers you’re designing for - whether it’s joining user research sessions, learning from previous insights, or running your own lightweight research and analysis, you’ll strive to understand the what, why and how of the problems you’re solving for. You’ll take a pragmatic approach to balance the ideal experience with knowing where and when to make scoping trade-offs based on technical constraints, experimentation strategy or business risk - advocating for appropriate, intuitive and accessible user experiences.Designers partner closely with Product Managers, Engineers, and Data scientists at Monzo to ensure teams aren't just shipping great designs, but they are deeply involved throughout the design process. You won’t be alone - our design and product leadership team is deeply connected to the work each squad and collective is engaged with - helping to make sure long-term strategy, business goals, and experience quality are all in alignment and that there are healthy opportunities for visibility and feedback.You should apply if..<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A designer who confidently balances quality with humility. Stay open minded about alternative directions.</li><li class="leading-relaxed">An adept communicator, whether it’s articulating your work, engaging with others, or writing UX copy.</li><li class="leading-relaxed">Data-centric: whether that’s working with data partners or comfortable wrangling the data yourself.</li><li class="leading-relaxed">Experimentation minded: you are adept at creating hypotheses, creating test approaches and interpreting behaviour.</li><li class="leading-relaxed">Comfortable working in ambiguity, at pace.</li><li class="leading-relaxed">Motivated by cross functional ownership of the touchpoints you work on. You’re used to bringing people together and collaborating deeply on customer problems that span business areas.</li><li class="leading-relaxed">Focused on delivering outcomes and solutions to the problems, as an individual contributor, and a cross functional partner.</li><li class="leading-relaxed">A passion for leveraging new technology like Ai into their design workflow</li><li class="leading-relaxed">Can create delightful and engaging modern prototypes to a high degree of precision and quality</li><li class="leading-relaxed">A strong foundation in product design that cuts through generic layouts and injects personality and creativity</li><li class="leading-relaxed">Motivated by failure as a learning experience, not a blocker in moving forward</li></ul>Bonus points if:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You have facilitated design sprints.</li><li class="leading-relaxed">You’re comfortable creating scrappy prototypes and testing them with people in ways which give you confidence in the idea quickly.</li><li class="leading-relaxed">You’ve worked with the notion of ‘strong opinions loosely held’, having opinionated views based on data and experience, capable of pivoting quickly as you learn new things.</li><li class="leading-relaxed">You have built products at scale that cover multiple geographies.</li></ul>What’s in it for you:💰 £90,000 - £110,000 (depending on experience)✈️ We can help you relocate to the UK✅ We can sponsor visas📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.📚 Learning budget of £1,000 a year for books, training courses and conferences➕ And much more, see our full list of benefits <a href="https://monzo.com/careers/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a>🌈 The application journey has 3 key steps**30-minute call with our Recruiter, Tom1-hour Design Craft interview where you’ll present a single case study to 2 members of our Design team. 2 x 45-minute interviews covering Teamwork and Impact.**This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. <a href="https://monzo.com/blog/the-ultimate-guide-on-using-ai-to-ace-an-interview-at-monzo" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">You can read them here.</a>You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to tech-hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.#LI-TR1#LI-Remote---Equal opportunities for everyoneDiversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our <a href="https://monzo.com/blog/diversity-and-inclusion" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">blog</a>, 2024 <a href="https://monzo.com/blog/our-2024-diversity-and-inclusion-report" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Diversity and Inclusion Report</a> and 2024 <a href="https://monzo.com/blog/an-update-on-our-gender-pay-gap-2024" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Gender Pay Gap Report.</a>We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

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As an Experiential Designer at MATTE, you will be at the forefront of designing and conceptualizing immersive environments, events, exhibits, and installations. You will collaborate closely with our creative team to bring innovative ideas to life, ensuring that each project delivers a unique and unforgettable experience. This role reports into the Experiential Creative Director and is responsible for concept development, spatial design, visual design, prototyping, material selection, production coordination, budget management, client collaboration, and trend research.

MATTE is a strategic and creative studio that partners with many of the world’s leading brands and agencies to develop strategic and creative solutions and to adapt to new media trends and platforms. We're uniquely situated to help shape how companies grow their brands and businesses in the new marketing world. We advise clients on our broad range of products across strategy, campaign ideation, content and entertainment, and experiential to help them connect instantly and seamlessly with their audiences.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who are we?</h3>A 360° full-service creative studio at the convergence of hype, storytelling and design. We bring people together to inspire new ways of engaging, to provoke long term progress, and to entertain audiences around the world, while helping forward-thinking brands and institutions nimbly and truly do the same. Our studio capabilities range from strategic ideation and insights, creative development, branding and identity, experiential, web design and development, campaigns and content creation, all the way through full-scale production and execution.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About this role:</h3>As an Experiential Designer, you will be at the forefront of designing and conceptualizing immersive environments, events, exhibits, and installations. You will collaborate closely with our creative team to bring innovative ideas to life, ensuring that each project delivers a unique and unforgettable experience. The right candidate will be adept at C4D and Unreal. This role reports into the Experiential Creative Director and is responsible for:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Concept Development: Collaborate with cross-functional teams and clients to generate creative concepts for experiential projects, aligning with client objectives and brand identity.</li><li class="leading-relaxed">Spatial Design: Create spatial layouts, floor plans, and 3D renderings that optimize the flow and engagement within the experience.</li><li class="leading-relaxed">Visual Design: Develop visual elements, graphics, and branding that enhance the overall atmosphere and storytelling of the experience.</li><li class="leading-relaxed">Prototyping: Build prototypes and mock-ups to test and refine design concepts, ensuring they meet the desired objectives and aesthetics.</li><li class="leading-relaxed">Material Selection: Choose appropriate materials, finishes, and technologies to bring your designs to life, considering factors such as durability, budget, and sustainability.</li><li class="leading-relaxed">Production Coordination: Collaborate with vendors, fabricators, and contractors to oversee the production process, ensuring the quality and timely delivery of all elements.</li><li class="leading-relaxed">Budget Management: Maintain awareness of project budgets and work to optimize design solutions within budget constraints.</li><li class="leading-relaxed">Client Collaboration: Engage with clients to present design concepts, gather feedback, and make necessary adjustments to meet their vision and goals.</li><li class="leading-relaxed">Trend Research: Stay up-to-date with industry trends and emerging technologies to incorporate innovative and cutting-edge elements into experiential designs.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you will bring:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3+ years of experience in experiential design and production; experience working within an agency environment is strongly preferred.</li><li class="leading-relaxed">Adept at C4D, Rhino and Unreal. Experience with Unity is a plus!</li><li class="leading-relaxed">You can contribute to different stages of the design process; from Creative concepting, creative research, deck design, experiential design, floor plans, 3D renders, technical drawings and printed collateral.</li><li class="leading-relaxed">You can handle repetitive tasks and stay focused.</li><li class="leading-relaxed">You are well versed in documenting and enforcing guidelines.</li><li class="leading-relaxed">You are a clear communicator and are happy to work with clients from all over the world.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits include:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Full Medical, Dental, and Vision coverage</li><li class="leading-relaxed">401k with a 4% company contribution max match (eligible after 6 months of employment)</li><li class="leading-relaxed">Fully covered yearly Citibike membership</li><li class="leading-relaxed">Talkspace membership</li><li class="leading-relaxed">Competitive PTO package</li><li class="leading-relaxed">End of Year Recharge paid time off</li><li class="leading-relaxed">Sabbatical Program option after three years of employment with us</li><li class="leading-relaxed">Parental Leave for all new parents</li><li class="leading-relaxed">Flexible work from home and remote options for specific roles</li></ul>

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