<p><span style="color: rgba(0, 0, 0, 0.6);">N26 AG is Europe’s leading digital bank with a full German banking licence. Built on the latest technology, N26’s mobile banking experience makes managing money easier, more secure and customer friendly. N26 is headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities. Founded by Valentin Stalf and Maximilian Tayenthal in 2013, N26 has raised close to US$ 1.8 billion from some of the world’s most renowned investors.</span></p><p><br></p><p><br></p>

Assistance Segment Lead

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We're seeking a strategic and results-oriented Segment Lead for our business team within the Assistance segment, with a focus on delivering excellence and scalability across Customer Support channels and N26 Operations. In this role, you'll serve as a key partner to our Customer Support and Operations Enablement teams—driving high-impact strategic initiatives, optimizing operations, and ensuring we scale effectively and compliantly. You'll work closely with cross-functional stakeholders and external partners to support our continued growth and operational excellence.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the opportunity</h3><p class="my-4 text-gray-700 leading-relaxed">We're seeking a strategic and results-oriented <strong>Segment Lead</strong> for our business team within the <strong>Assistance segment</strong>, with a focus on delivering excellence and scalability across <strong>Customer Support channels and N26 Operations</strong>. In this role, you'll serve as a key partner to our <strong>Customer Support and Operations Enablement</strong> teams—driving high-impact strategic initiatives, optimizing operations, and ensuring we scale effectively and compliantly. You'll work closely with cross-functional stakeholders and external partners to support our continued growth and operational excellence.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">In this role, you will:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead and grow the Assistance business team, fostering a high-performance and collaborative environment with Product & Tech and Operations teams.</li><li class="leading-relaxed">Build and continuously improve scalable business processes to support N26’s rapid growth and operational excellence.</li><li class="leading-relaxed">Develop deep expertise in the Assistance segment (Customer Service & Ops Enablement), including its infrastructure, systems, and workflows.</li><li class="leading-relaxed">Own day-to-day operations and relationships with external service providers in the Assistance space, ensuring high performance and strong collaboration.</li><li class="leading-relaxed">Track and analyze key performance indicators (KPIs) and service-level agreements (SLAs) of external partners to ensure alignment with company objectives.</li><li class="leading-relaxed">Regularly review operational data and KPIs to uncover insights and identify areas for improvement across your projects and responsibilities.</li><li class="leading-relaxed">Prepare robust business cases to evaluate the cost, impact, and feasibility of new initiatives and operational changes.</li><li class="leading-relaxed">Lead high-impact projects end-to-end—from strategic planning and design through execution, continuous improvement, and ongoing management</li><li class="leading-relaxed">Contribute to defining strategic objectives at both the segment and team levels, aligning goals with broader company priorities</li><li class="leading-relaxed">Manage compliance and risk assessments tied to external partnerships, including SLAs monitoring and annual reviews.</li><li class="leading-relaxed">Act as a key stakeholder across multiple departments, including Product & Tech, Data, Compliance, Legal, Finance and Operations and in other segments.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you need to be successful:</h3><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Background:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree in Finance, Accounting, Economics, Business Management, Engineering, Mathematics, or a related field from a top-tier university.</li><li class="leading-relaxed">6+ years of experience in a fast-paced environment—such as fintech, banking, consulting, startups, or corporate strategy—ideally within a regulated industry or financial services.</li><li class="leading-relaxed">Proven experience in people management, with a strong ability to manage both internal and external stakeholders (including external vendors).</li><li class="leading-relaxed">Familiarity with audited and heavily regulated environments is a strong plus.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Skills:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Excellent organizational skills and the ability to manage multiple priorities in a fast-changing, deadline-driven environment.</li><li class="leading-relaxed">Demonstrated ability to take full ownership of complex projects from ideation to delivery.</li><li class="leading-relaxed">Strong cross-functional communication skills, with the ability to work effectively across diverse teams in a multicultural environment.</li><li class="leading-relaxed">Comfortable navigating compliance and regulatory topics with a high level of independence and ownership.</li><li class="leading-relaxed">Solid project management experience, including collaboration with internal teams (especially Product, Tech, and Compliance) and external partners.</li><li class="leading-relaxed">A growth mindset and agile approach to problem-solving.</li><li class="leading-relaxed">Experience with customer-facing products or processes; understanding of customer satisfaction drivers and operational performance is a plus.</li><li class="leading-relaxed">Exceptional analytical skills and attention to detail; proficiency in Excel and project management tools is essential.</li><li class="leading-relaxed">Strong storytelling and visualization skills using PowerPoint. Experience in presenting to senior management and executives.</li><li class="leading-relaxed">Experience working with data to drive decisions. Fluency in SQL is a plus.</li><li class="leading-relaxed">Passion for the banking and fintech industry, and a desire to deepen your understanding of how N26 operates.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Traits:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You understand and believe in the N26 business model—and want to make a real impact.</li><li class="leading-relaxed">You thrive in a dynamic, fast-paced environment and remain composed under pressure.</li><li class="leading-relaxed">You have a strong bias for action and take initiative without waiting for direction.</li><li class="leading-relaxed">You value open, timely, and constructive feedback—and are comfortable giving and receiving it.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What’s in it for you:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.</li><li class="leading-relaxed">Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.</li><li class="leading-relaxed">As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.</li><li class="leading-relaxed">Additional day of annual leave for each year of service.</li><li class="leading-relaxed">A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses.</li><li class="leading-relaxed">A relocation package with visa support for those who need it.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who we are</h3><p class="my-4 text-gray-700 leading-relaxed">N26 has reimagined banking for today’s digital world. Technology and design empower <a href="https://n26.com/en-eu/blog" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">everything we do</a> and it’s how we are building the global banking platform the world loves to use. We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Sounds good? Apply now for this position.</h3><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Equal Opportunities:</h3><p class="my-4 text-gray-700 leading-relaxed">We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential. We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. If there's anything you need to make the application process work for you, please let us know by reaching out to <a href="mailto:candidate.exp@n26.com" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">candidate.exp@n26.com</a>. Visit our <a href="https://n26.com/en-eu/diversity-and-inclusion" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">website</a> to learn more about Diversity, Equity, & Inclusion at N26.</p>

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Universal Music Group

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As a Sync Agent for Globe USA (Advertising – East Coast), you will lead the advertising-focused sync strategy from New York. This role involves identifying, developing, and executing licensing opportunities to maximize the commercial and creative impact of Universal Music UK’s repertoire. You will build strong relationships with advertising agencies, music supervisors, brands, and creative partners, driving new and repeat business. Collaborating with UK labels and A&R teams, you will curate and deliver music responses for client briefs, negotiate sync deals, and oversee licensing. Your impact will be crucial in helping UK artists penetrate the US advertising sync market, enhancing their profile and fanbase.

We are Universal Music Group, the world’s leading music company. We are the home for music’s greatest artists, innovators and entrepreneurs.

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<p class="my-4 text-gray-700 leading-relaxed">We are a leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Globe</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who we are</h3><p class="my-4 text-gray-700 leading-relaxed">Globe is the award-winning creative and partnerships division in the UK. We work together with our artists and labels, operating at the intersection of music, film, television, brands and creative partners.</p><p class="my-4 text-gray-700 leading-relaxed">We specialise in placing music to picture across film, TV, advertising, gaming and streaming alongside crafting standout brand partnerships and original content. Our work sits at the heart of an artist’s marketing strategy, driving cultural relevance, audience reach and long-term impact.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Our team</h3><p class="my-4 text-gray-700 leading-relaxed">Globe is made up of passionate and knowledgeable experts who thrive on collaboration and creativity. We work closely with artists from the moment they sign, helping shape their journey across all stages of their career. Our team approaches every campaign with pace and precision, moving fast like an F1 pit crew, but with the deep creative care of the engineers behind the scenes.</p><p class="my-4 text-gray-700 leading-relaxed">We’re building a new sync presence on the ground in the USA, and we’re looking for dynamic self-starters who can identify and unlock opportunities others might miss. We believe in the power of teamwork, cultural fluency, and mutual respect and we’re united by our love of music.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Our impact</h3><p class="my-4 text-gray-700 leading-relaxed">Globe plays a key role in the long-term success of our artists. We secure impactful placements that elevate an artist’s profile and fanbase, whether it’s a global film franchise, a soundtrack moment in a streaming hit, or a culture-shaping ad campaign. Each sync is a chance to deepen engagement, build brand value, and create timeless connections between music and audience.</p><p class="my-4 text-gray-700 leading-relaxed">Our work helps shape perception and drive discovery. We create opportunities that align with artist narratives and bring a new level of visibility to our UK world-class repertoire.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">The Role</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">A day in the life of</h3><p class="my-4 text-gray-700 leading-relaxed">You’ll lead Globe’s advertising-focused sync strategy. Your remit will centre on identifying, developing and executing licensing opportunities that maximise the commercial and creative impact of our UK’s frontline and catalogue repertoire.</p><p class="my-4 text-gray-700 leading-relaxed">You’ll work with advertising agencies, music supervisors, brands and creative partners to build long-lasting relationships and drive new and repeat business. Working closely with our UK labels and A&R teams, you’ll curate and deliver music responses that cut through creatively and deliver commercially.</p><p class="my-4 text-gray-700 leading-relaxed">On any given day you could be:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Pitching music to advertising agencies, brands, and creative studios for upcoming campaigns</li><li class="leading-relaxed">Collaborating with A&R to develop custom or tailored musical responses to client briefs</li><li class="leading-relaxed">Meeting with key contacts in the advertising industry to deepen relationships and understand trends</li><li class="leading-relaxed">Negotiating sync deals, overseeing licensing, clearances and financial tracking</li><li class="leading-relaxed">Monitoring campaign performance and sync usage to inform future activity</li><li class="leading-relaxed">Attending brand showcases, award shows, and industry events to grow Globe’s US network</li><li class="leading-relaxed">Working closely with colleagues in the UK to align sync activity with artist campaigns and priorities</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Your impact in role</h3><p class="my-4 text-gray-700 leading-relaxed">You will play a critical role in helping UK artists break into the US advertising sync market. Your placements will provide meaningful profile and commercial wins for our artists, increase catalogue performance, and expand our footprint in the creative industries.</p><p class="my-4 text-gray-700 leading-relaxed">By maintaining strong relationships and securing high-value opportunities, you’ll directly support the growth of our UK’s presence in the US sync space, particularly within the influential advertising and branding sectors.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">This role is ideal for you if</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You are deeply connected within the advertising sync and music supervision space</li><li class="leading-relaxed">You have a strong understanding of how music, brands and storytelling intersect</li><li class="leading-relaxed">You’re confident balancing creative ambition with commercial delivery</li><li class="leading-relaxed">You enjoy spotting new opportunities and shaping long-term client relationships</li><li class="leading-relaxed">You’re excited by building something new and being part of a fast-moving, collaborative team</li><li class="leading-relaxed">You’re adaptable, solutions-focused, and thrive on delivering impactful results</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead Globe NY’s sync strategy, focused on advertising-driven opportunities</li><li class="leading-relaxed">Work to accountable commercial targets and KPIs, aligned with artist and label goals</li><li class="leading-relaxed">Cultivate, grow and maintain relationships with brands, agencies and music supervision teams</li><li class="leading-relaxed">Respond creatively and commercially to sync briefs, pitching music from our full repertoire</li><li class="leading-relaxed">Negotiate, close and execute sync deals including clearance, licensing and payments</li><li class="leading-relaxed">Collaborate with UK labels and A&R to develop bespoke creative responses</li><li class="leading-relaxed">Deliver artist showcases, client engagement moments and in-market activations</li><li class="leading-relaxed">Track sync activity and catalogue performance to provide actionable insights to internal teams</li><li class="leading-relaxed">Stay ahead of sync, advertising and content trends to identify new revenue opportunities</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Our ideal candidate</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">8+ years’ experience in creative sync, advertising music supervision, or licensing</li><li class="leading-relaxed">Extensive network of advertising industry contacts and creative agency partners</li><li class="leading-relaxed">Proven success in pitching and closing advertising sync deals</li><li class="leading-relaxed">Strong understanding of music copyright, licensing and legal frameworks</li><li class="leading-relaxed">Commercially astute with excellent negotiation and communication skills</li><li class="leading-relaxed">Organised, strategic and able to manage multiple priorities and client needs</li><li class="leading-relaxed">Familiarity with key platforms including Microsoft Office, Salesforce, DISCO and music analytics tools</li><li class="leading-relaxed">Ability to travel as required</li><li class="leading-relaxed">A passion for music across all genres, and an appreciation of UK repertoire, is a plus</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why join Globe</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Be part of a pioneering new sync expansion in the USA</li><li class="leading-relaxed">Play a central role in breaking UK artists globally</li><li class="leading-relaxed">Represent one of the most exciting catalogues in music, from emerging icons to legendary acts</li><li class="leading-relaxed">Work within a collaborative, inclusive and values-driven creative team</li><li class="leading-relaxed">Help shape the future of sync in one of the world’s most important media markets</li><li class="leading-relaxed">Make a lasting impact on artists, on culture, and on the business</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Reward and Benefits</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit</li><li class="leading-relaxed">Comprehensive medical, dental, vision, and FSA options, as well as:</li><li class="leading-relaxed">100% coverage for out-patient mental health services</li><li class="leading-relaxed">Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)</li><li class="leading-relaxed">A lifetime fertility support allowance of $30,000 to plan participants</li><li class="leading-relaxed">Student Loan Repayment Assistance and Tuition Reimbursement</li><li class="leading-relaxed">100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation</li><li class="leading-relaxed">Variety of ways to prioritize much-needed time away from work including:</li><li class="leading-relaxed">Flexible Paid Time Off (PTO) for exempt employees</li><li class="leading-relaxed">3-weeks PTO for non-exempt employees</li><li class="leading-relaxed">2-weeks paid Winter Break</li><li class="leading-relaxed">10 Company Holidays (including Juneteenth and Wellbeing Day)</li><li class="leading-relaxed">Summer Fridays (between Memorial Day and Labor Day)</li><li class="leading-relaxed">Generous paid parental leave for every type of parent</li></ul><p class="my-4 text-gray-700 leading-relaxed">Check out our full overview of benefits on the <a href="https://www.umusiccareers.com/careers" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Perks Playlist page</a> of the career site.</p><p class="my-4 text-gray-700 leading-relaxed">Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.</p><p class="my-4 text-gray-700 leading-relaxed">An Equal Opportunity Employer</p>

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