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Join Firework, a fast-growing leader in commerce innovation, as their Senior Manager, Customer Success. This rapidly growing SaaS company is expanding in the APAC market, seeking a passionate Senior Manager to drive client satisfaction, retention, and growth. You will manage strategic relationships, optimize revenue through upsell/cross-sell, collaborate with sales, champion customer advocacy, and lead a team of Customer Success professionals, ensuring scalable, high-quality service delivery and operational excellence.

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<p class="my-4 text-gray-700 leading-relaxed">This Job Post is created on behalf of our client.</p><p class="my-4 text-gray-700 leading-relaxed">Join a fast-growing leader in commerce innovation, as their Senior Manager, Customer Success, to drive the expansion together.</p><p class="my-4 text-gray-700 leading-relaxed">The company is a rapidly growing SaaS company focusing on redefining commerce industry. As they accelerate their expansion in the APAC market, they're seeking a passionate Senior Manager, Customer Success. You will drive client satisfaction, retention, and growth through strategic relationship management and value optimization to fuel innovative projects..</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You Will Do</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Strategic Partnership Development</strong>: Serve as a trusted advisor for a diverse portfolio of clients, building long-term partnerships that drive mutual success and growth while acting as their primary point of contact.</li><li class="leading-relaxed"><strong>Revenue Optimization & Customer Lifecycle Management</strong>: Own the entire post-sale journey while maximizing customer lifetime value through strategic upsell/cross-sell initiatives, churn reduction, and data-driven ROI analysis to demonstrate clear business impact.</li><li class="leading-relaxed"><strong>Collaborative Business Growth</strong>: Partner with Sales and cross-functional teams to forecast opportunities, negotiate renewals, and conduct compelling business reviews that strengthen relationships and showcase tangible value.</li><li class="leading-relaxed"><strong>Customer Advocacy & Experience Enhancement</strong>: Champion the voice of the customer by gathering product feedback, analysing usage patterns, and delivering personalized recommendations that drive meaningful adoption and exceptional service experiences.</li><li class="leading-relaxed"><strong>Operational Excellence & Team Leadership</strong>: Manage and mentor a growing team of Customer Success professionals to ensure scalable, high-quality service delivery while overseeing day-to-day customer operations including billing and process improvements.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You Will Bring</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's degree with 5+ years in customer success management, preferably in eCommerce, demonstrating progressive leadership and relationship development expertise.</li><li class="leading-relaxed">Exceptional track record of driving business growth through KPI optimization (renewal rates, upsells, NRR) with strong commercial acumen and proven revenue contribution abilities.</li><li class="leading-relaxed">Thrives in fast-paced start-up environment.</li><li class="leading-relaxed">Attention to detail, efficient multitasking capabilities, and a balanced blend of creative thinking and analytical decision-making.</li><li class="leading-relaxed">Fluent in both English and Cantonese (speaking, reading, and writing).</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why You Will Love Working</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Join a growing SaaS company which backed by top US start-ups, redefining the future of commerce industry.</li><li class="leading-relaxed">Thrive in a flexible work environment with remote options</li><li class="leading-relaxed">Be part of a company with a solid 8-year legacy and bold plans to conquer the APAC market.</li></ul>

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Test your Unity Animations knowledge with this quiz! Explore concepts like Animator Controller, Blend Trees, and many more.

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<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

<p>Let's assess your Data Structures! 📋<br>&nbsp;- This assessment gives us an idea of your problem solving skills using DSA<br>- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.<br>- 10 Multiple Choice questions<br>- Average time to complete: 7 to 10 minutes</p>

<p>Let's assess your Programming Patterns! 📋</p><p>- This assessment gives us an idea of your code architecture skills<br>- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.<br>- 10 Multiple Choice<strong> </strong>questions<br>- Average time to complete: 7<strong> </strong>to 10 minutes</p>

<p>Let's assess your OOPs skills! 📋</p><p>- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills<br>- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.<br>- 10 Multiple Choice questions<br>- Average time to complete:<strong> </strong>7 to 10 minutes</p>

<p>Let's assess your Unity Skills 📋<br><br>- This assessment gives us an idea of your Unity fundamentals<br>- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.<br>- 9 questions: 9 Multiple Choice<br>- Minimum score needed to qualify: 80%<br>- Average time to complete: 5 to 10 minutes</p>

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This is a part-time working student position within the Analog Design team, focusing on digital transformation. The role involves improving post-processing of measurement data to enhance efficiency and development speed in validation. Key tasks include supporting the development of a Python function library and creating a data exploration software tool for SQL databases. This role offers a great opportunity to develop technical and soft skills in a multinational environment, contributing to NXP's objectives.

NXP Semiconductors N.V. (NASDAQ: NXPI) enables a smarter, safer, and more sustainable world through innovation. As the world leader in secure connectivity solutions for embedded applications, NXP is pushing boundaries in the automotive, industrial & IoT, mobile, and communication infrastructure markets. For more information, visit www.nxp.comRead MoreCareer Development OpportunitiesBright Minds. Bright Futures.We believe that a key component to growing our business is to develop our people. To enable you to grow your career at NXP, we offer online and offline learning opportunities to help you develop some of your core and professional skills.Read MoreCommitment At NXP.We recognize NXP is a powerful change agent as we continue to deliver innovative solutions that advance a more sustainable future.

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<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">The future starts here! Ready to join NXP?</h1><p class="my-4 text-gray-700 leading-relaxed">Become part of the startup of a dynamic team that is leading NXP on a digital transformation journey. There is a lot of room for new ideas and innovations and you will be supported to have a continuous focus on development, coaching and creating a supportive environment for your team.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Your Team</h2><p class="my-4 text-gray-700 leading-relaxed">Within the Analog Design team we define and develop smart CMOS Integrated Circuit solutions for Health applications like Hearing aids and Glucose monitoring. We are looking for a working student to support in improving our way of Post processing of measurement data. Goal is to improve efficiency and development speed in Validation.</p><p class="my-4 text-gray-700 leading-relaxed">You will be part of the team and guided by experts in the field.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Current post-processing solutions are project dependent and need to shift to become more generic and adaptable.</li><li class="leading-relaxed">We want to develop and maintain a common function library with widely used graphs.</li><li class="leading-relaxed">Aim is to create a tool for plotting and exploring data from SQL databases.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Your Responsibilities:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Understand the existing solutions and their possibilities.</li><li class="leading-relaxed">Support the development of a function library in Python.</li><li class="leading-relaxed">Develop a data exploration software tool.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What’s in it for you</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A great opportunity to develop your skills (technical, soft skills, communication, etc.)</li><li class="leading-relaxed">Gaining experience in a multinational and diverse environment</li><li class="leading-relaxed">Possibility to become part of NXP’s Young Professional Talent Pool</li><li class="leading-relaxed">Working on real assignments which contribute to NXP’s objectives</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Your Profile</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Currently enrolled for a MSc. Degree in Computer Science, Electrical Engineering or related field</li><li class="leading-relaxed">Experience with SQL, Python and data management libraries like Pandas</li><li class="leading-relaxed">Creative and positive mindset</li><li class="leading-relaxed">Flexible and eager for new challenges beyond the skills already acquired</li><li class="leading-relaxed">Excellent communication in English, both verbal and written</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Duration</h2><p class="my-4 text-gray-700 leading-relaxed">This is a part-time working student position (20 hours per week) with a duration of 6 months or longer. Please note that in order to be considered for an internship/working student assignment, you need to be registered as a student during the entire period.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Creating Secure Connections and Infrastructure for a Smarter World</h2><p class="my-4 text-gray-700 leading-relaxed">NXP Semiconductors N.V. (NASDAQ: NXPI) makes products and environments safer, more sustainable, and more secure with innovative connectivity and edge processing solutions for a smarter world. We are in the business of better. Not just better technologies, but better innovations to improve society. As the world leader in secure connectivity and processing solutions for embedded applications, NXP is solving the world’s most complex technology challenges to accelerate business innovation, enhance how we work, and advance how we live. If you are as excited about this opportunity as we are, we kindly invite you to apply. After a screening based on your profile you can be expected to have a video interview with our Talent Acquisition Consultant followed by business.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What Can You Expect?</h2><p class="my-4 text-gray-700 leading-relaxed">Development opportunities: We believe that a key component to growing our business is to develop our people. To enable you to grow your career at NXP, we provide you with a mix of learning through on-the-job experiences, learning from industries bests, and learning through education to help you develop your core and professional skills.</p><p class="my-4 text-gray-700 leading-relaxed">Our offices: The Netherlands is home to our global headquarters (Eindhoven) along with two additional sites (Nijmegen, Delft) and includes a diverse team of over 2000 employees with 51 different nationalities focused on R&D, manufacturing, product development, business operations, legal and sales.</p><p class="my-4 text-gray-700 leading-relaxed">Hiring process: Applying only takes a minute! Fill in the online application and share your CV with us. After a positive screening based on your CV you will have an initial video conversation with our Talent Acquisition Consultant followed by several business interviews. Here are some useful tips to help you prepare.</p><p class="my-4 text-gray-700 leading-relaxed">And more: Life at NXP is more than work alone. Join one of the many social activities that are organized by and for employees in the Netherlands, such as our Christmas parties and International Walking Day. We have a YOUNG community that organizes a mix of social and professional events for our young professionals and an active Women in NXP. We also take time to give back to our communities by engaging young girls to learn about Technology during Girls Day or participating in several volunteering activities.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Career Development Opportunities</h2><p class="my-4 text-gray-700 leading-relaxed">Bright Minds. Bright Futures.</p><p class="my-4 text-gray-700 leading-relaxed">We believe that a key component to growing our business is to develop our people. To enable you to grow your career at NXP, we offer online and offline learning opportunities to help you develop some of your core and professional skills.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Commitment At NXP.</h2><p class="my-4 text-gray-700 leading-relaxed">We recognize NXP is a powerful change agent as we continue to deliver innovative solutions that advance a more sustainable future. We remain steadfast in our commitment to sustainability and making measurable year-on-year progress. Also, we aim to create an inclusive work environment and we will not tolerate racism, discrimination or harassment of any kind. We have programs in place focused on <a href="https://www.nxp.com/company/about-nxp/diversity-equality-and-inclusion:DIVERSITY-AND-INCLUSION" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">diversity, inclusion and equality</a>.</p><p class="my-4 text-gray-700 leading-relaxed">Thank you for considering a career at NXP. To help you prepare for the different steps in our hiring process, see the following <a href="https://www.nxp.com/company/careers-at-nxp/getting-hired:GETTING-HIRED" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">useful advice and tips</a>.</p><p class="my-4 text-gray-700 leading-relaxed">Are you already an NXP employee? Do not apply here. Instead, you must <a href="https://nxp1.sharepoint.com/sites/HR<em>Online/SitePages/careers</em>internal<em>opportunities.aspx" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">apply via our internal career page</a>.</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.