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The Process Development & Implementation Manager provides training, process management, and support to Project Coordinators within Universal Creative project teams. This role involves developing standard operating procedures, creating training material, onboarding new team members, and integrating project management systems. The manager will gather, record, and maintain critical information for project/department teams, financial reporting, and contract administration, ensuring compliance with company policies and procedures to mitigate risks.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company DescriptionNBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.This role supports our Universal Creative Team. At Universal Creative, we design, develop and deliver the most compelling entertainment experiences imaginable to drive growth for Universal Parks & Resorts worldwide. Our innovative attractions, immersive theme parks and world-class resorts fuse art and technology to create new standards in the themed entertainment industry.Our team members are the driving force behind Universal Creative. With their diverse skills and forward-thinking ideas, our team pushes us beyond the boundaries of what’s possible to achieve the extraordinary. Together, we’re creating a Universe of fun, always ensuring the next thing we do is better than the last thing we did.## Job Description### JOB SUMMARYThe Process Development & Implementation Manager provides training, process management, and support to all Project Coordinators within Universal Creative project teams. This role will be responsible for developing standard operating procedures, development of training material, onboarding new team members and providing integration support for all project management systems. The Process Development & Implementation Manager is responsible to gather, record, and maintain critical information necessary for the project/department team, financial reporting and contract administration. The Process Development & Implementation Manager ensures that the project/department team is in compliance with complex policies and procedures to mitigate all risks for company.### MAJOR RESPONSIBILITIES (% of time)*   Provide training through weekly and quarterly meetings to various project team members regarding the project management system and contracting process. Offer formal refresher courses periodically to emphasise compliance with Creative policies & procedures. Master the Creative policies & procedures to provide expert guidance on adhering to policy - <strong>25%</strong>*   Review work produced by Project Coordinators and provide feedback for future improvements. Provide individual training at initial hiring with on-going support with formal follow-ups - <strong>25%</strong>*   Offer support to Finance, Legal and Project/Department teams to identify best practices, efficiencies and functionality. Provide support to project/department teams during staffing shortages, identify areas of concern and improvement, attend team meetings and facilitate the implementation of new policies, and availability in the interviewing process for staffing - <strong>20%</strong>*   Work with IT to support various project management systems including but not limited to Prolog, PCO Tool, SNAP, Purchase Manager, Discretionary Work Reqs, SharePoint, Invoice Log, etc. Assist with analysis/implementation of new project management system and document control. Identify process improvements and make necessary changes as needed. Develop new database tools for project teams on an ad-hoc basis - <strong>20%</strong>*   Prepare Standard Operating Procedures (SOPs) across various project management processes - <strong>10%</strong>*   Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.*   Perform other duties as assigned.## Qualifications### SUPERVISORY RESPONSIBILITY*   None at the present time but does have potential for direct reports in the future.### SCOPE*   Scope of work includes training, process documentation capabilities, strong interpersonal skills and good understanding of project systems. Work requires close interaction with various roles within Universal Creative including finance, legal and project management.### QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.*   Microsoft Office*   Ability to communicate clearly*   Organisational skills*   Ability to meet deadlines*   Analytical thinking*   Planning and scheduling*   Decision making skills*   Solution development*   Customer service oriented*   Intermediate Excel (formulas, charts)*   Issue resolution*   Presentation, speaking at executive level*   Identification and execution of process improvements*   Strong program/computer skills*   Knowledge of construction environment and practices is preferred.*   Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.*   Consistent attendance is a job requirement.### EDUCATION*   Associates Degree is required. Bachelor’s degree is preferred.### EXPERIENCE*   Extensive work/experience in a project or construction environment or equivalent combination of education and experience.## Additional InformationAs part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.</h2>

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As a Customer Success Manager (CSM) at LSEG, you will be responsible for building and maintaining relationships with Trading Customers, acting as a trusted advisor for their use of Trading Desktop Solutions. Your primary focus will be on driving adoption, integration, and expansion of solutions into daily workflows, ensuring retention for sell-side customers. You will manage Customer Value Plans, deliver milestones, and collaborate with Account Managers, Sales Leaders, Market Development, and Customer Proposition to align customer needs with product roadmaps and drive growth.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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