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We are looking for a highly motivated Support Engineer (L2/L3) to join the Derivatives & Liabilities Engineering team, supporting a critical FX trading and hedging platform. This role is a hybrid of trade support and platform engineering, acting as the first line of trade support during New York trading hours, while also contributing to ongoing development and performance improvements of the hedging platform.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>Experience: 3–5 YearsWork Hours: Must be available in-office before 8:00 AM ESTRole OverviewWe are looking for a highly motivated Support Engineer (L2/L3) to join the Derivatives & Liabilities Engineering team, supporting a critical FX trading and hedging platform.This role is a hybrid of trade support and platform engineering, where the individual will act as the first line of trade support during New York trading hours, while also contributing to ongoing development and performance improvements of the hedging platform.Key ResponsibilitiesTrade & Production Support<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Act as the first line of trade support for FX hedging and trading activities during NY hours</li><li class="leading-relaxed">Provide L2/L3 support for live production issues impacting trading workflows</li><li class="leading-relaxed">Quickly troubleshoot and resolve time-sensitive issues affecting trade execution</li><li class="leading-relaxed">Monitor platform health and ensure minimal disruption to trading operations</li></ul>Ticketing & Incident Management<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Capture issues reported via Email and Microsoft Teams and log them in Jira</li><li class="leading-relaxed">Perform triaging, prioritization, and impact assessment of all incoming tickets</li><li class="leading-relaxed">Track issues through to closure, coordinating with relevant teams as needed</li><li class="leading-relaxed">Conduct detailed Root Cause Analysis (RCA) for production incidents</li></ul>Platform Engineering & Enhancements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Contribute to ongoing development of the hedging platform</li><li class="leading-relaxed">Identify opportunities for performance optimization and system improvements</li><li class="leading-relaxed">Work on platform enhancements, bug fixes, and minor feature development</li><li class="leading-relaxed">Drive automation and efficiency improvements in support processes</li></ul>Technical Skills RequiredMust-Have<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong expertise in SQL (advanced level)</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Ability to handle complex queries, large datasets, and performance tuning</li><li class="leading-relaxed">Experience with data-intensive financial platforms preferred</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Hands-on experience in L2/L3 production support environments</li><li class="leading-relaxed">Experience with Jira or similar ticketing tools</li><li class="leading-relaxed">Strong debugging, analytical, and problem-solving skills</li></ul>Good-to-Have<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Working knowledge of Python (Flask / FastAPI) or willingness to learn</li><li class="leading-relaxed">Exposure to distributed systems or microservices architecture</li></ul>Domain Knowledge (Preferred)<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Understanding of FX Trading and Hedging</li><li class="leading-relaxed">Familiarity with:</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Derivatives and liabilities management</li><li class="leading-relaxed">FX hedging workflows and lifecycle</li><li class="leading-relaxed">Trade booking and execution processes</li><li class="leading-relaxed">Workflow-driven trade execution systems</li></ul>Soft Skills<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong ownership, accountability, and sense of urgency</li><li class="leading-relaxed">Ability to operate effectively in a time-critical trading environment</li><li class="leading-relaxed">Excellent communication and stakeholder management skills</li><li class="leading-relaxed">Strong prioritization and multitasking abilities</li></ul>

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