Netflix

Technology Experience Specialist, Corporate

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Netflix is seeking a Technology Experience Specialist (TES) to provide comprehensive technology support to its global workforce. This role involves leveraging technical expertise to diagnose and resolve user issues, documenting interactions to identify trends, and collaborating with partner teams to enhance the overall technology experience. The specialist will play a critical role in examining user friction, gathering relevant information, and contributing to the permanent resolution of recurring technical challenges, ensuring a positive and efficient technology environment for all Netflix staff.

Commercial Operations Coordinator, Consumer Products

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Role</h3>N-Tech: Technology Experience Specialists (TES) use their technical knowledge and experience to provide technology support to users, converting information and learning from interactions to prioritize, actionable understandings of the holistic user experience. As a Support Specialist, you play a critical role in supporting Netflix staff and their engagement with technology by examining user friction and gathering relevant information. This begins the process of working with partner teams to improve the overall technology experience and permanently resolve recurring issues.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Serve as the primary point of contact for users seeking technical assistance</li><li class="leading-relaxed">Responsible for learning how users experience technology through investigation, documentation, and categorization of interactions with a focus on trends and contact reasoning</li><li class="leading-relaxed">Prioritize managing technical issues, triage/research bugs, be a part of incident/outage management workflows, escalate issues to appropriate partner groups, and develop/sustain robust documentation to create a positive knowledge base experience</li><li class="leading-relaxed">Recognize and connect patterns in how users experience technology across 1st and 3rd party technologies by composing bug reports when needed</li><li class="leading-relaxed">Recommend and/or implement experience improvements, make feature requests, bring to attention opportunities to create self-service solutions, as well as productivity enhancements</li><li class="leading-relaxed">Identify and link Zendesk tickets that show a pattern of behavior/user friction, curate the stories of the patterns, and maintain the health of the User Experience Jira space</li><li class="leading-relaxed">Ensure that our users interact with us at the highest quality technical support partnership while engaging in our organization's strategy to learn from user experience</li><li class="leading-relaxed">Actively participate and contribute to efforts designed to improve how users experience both technology and support at/or working with Netflix</li><li class="leading-relaxed">Engage and work with our global team as part of an overall user journey experience team, gathering important information, data, and context to bridge the user experience and partner teams, using compassionate and thoughtful feedback/ideas</li><li class="leading-relaxed">Work to ensure Netflix’s commitment to fostering an inclusive environment is demonstrated in every facet of our efforts</li><li class="leading-relaxed">Create an inspiring, empowering, collaborative, and supportive team environment, leading by example and flexing to roll up your sleeves and support the team as needed</li><li class="leading-relaxed">Flexibility in working hours to help meet the needs of the business</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Skills & Experience:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Critical thinking skills to troubleshoot, research, and diagnose complicated technical issues by utilizing available systems and tools</li><li class="leading-relaxed">Robust documentation mindset, translating the information into knowledge-base articles and/or user stories</li><li class="leading-relaxed">Able to proactively seek out opportunities to improve our user experiences and deliver cohesive ideas around innovative support strategies and application design considerations</li><li class="leading-relaxed">Strong communication skills with demonstrated ability to engage with users through various ingestion points and communication platforms; including the ability for direct (virtual) interaction with stakeholders as part of your investigation around a particular technology friction and the user experience</li><li class="leading-relaxed">Consistently developing your skill set while seeking out opportunities to learn</li><li class="leading-relaxed">Collaborative through listening, seeking to understand, and supporting</li><li class="leading-relaxed">Fluency in English (business level)</li><li class="leading-relaxed">Must be amenable to work on a hybrid setup (at least twice a week in our Makati office)</li></ul><a href="https://about.netflix.com/en/inclusion" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Inclusion</a> is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

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As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

We're an iconic Aussie brand with a global footprint.From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too.Working at Telstra, we all have a why.Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most.

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Telstra is hiring! We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. Our Traralgon store is hiring a Retail Consultant to join the team on a part time basis. Working in a Telstra Retail Store is not ‘just a job’, it’s an opportunity for tech-curious problem solvers to build a meaningful career within a market leader. It’s a target driven environment, within a team focused on getting you across the latest in tech and gadgets so you can help our customers get connected – faster, better, smarter. What we offer our team members We have a tonne of great benefits here at Telstra, from thousands of training and career-growth opportunities, to exclusive discounts across hundreds of brands and partners. Take a look at all that’s on offer <a href="https://www.telstra.com.au/careers/why-telstra/benefits-your-way" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">and how you can shape your benefits, your way</a>. Below is a snapshot of just some of the cool things we offer: * Team performance-related commission, with your first 2 months guaranteed, while you’re getting up and running * 30% off Telstra services * Continuous training from management, to keep enhancing your skills and helping you grow * Telstra SIM card * Exclusive discounts and offers across 240 brands and partners * 16 weeks paid parental leave for primary and secondary carersWhat you’ll do As a Telstra Retail Consultant, every day is an opportunity to showcase your X-factor. To ensure you’re at the top of your game, you'll be continually trained up on all the latest cutting-edge tech and gadgets. Your knowledge, progressive sales approach and consultative service superpowers will help you to support and provide solutions for our customers. About you * You're able to easily build a connection with a variety of new and existing customers * You can quickly develop customised solutions for customers * You’ve got a drive to reach (and exceed) sales targets and KPIs * You’re hungry to learn and grow within the role (and beyond) * You have experience in a customer-facing role * You love being in a fast-paced, busy retail environment, where you can spin plates, while still providing excellent customer service Apply now! After you’ve submitted your application, our next step is an assessment supported by our partner, HireVue. Please keep an eye out for their email to move things along. In the meantime, <a href="https://www.linkedin.com/company/telstra/life/40115386-cc57-432e-9502-5e5103081358/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">find more about life at Telstra</a> <a href="https://www.youtube.com/watch?v=UrXQB9m3dH0" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Retail Opportunities at Telstra</a> When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. We work flexibly at Telstra, talk to us about what flexibility means to you. When you apply, you can share your pronouns and /or any reasonable adjustments needed to take part equitably during the recruitment process.

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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