Netflix

Productivity Solution Support Engineer (L5) - Java Platform

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The Engineering Support Organization at Netflix aims to empower Productivity Engineering by scaling customer support sustainably. This team serves as the frontline for engineers, handling requests, troubleshooting issues, and improving work methods. They advocate for customers, enhance support tools, expand platform offerings, and advance documentation. Their mission is to deliver excellent support to Netflix's developer community, resolve issues promptly, and provide feedback to improve tools. They drive collaboration to reduce product friction and increase usability for the Developer Community.

Technology Experience Specialist, Studio

<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Job Requisition ID</h4>JR37337<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Teams</h4>Engineering Operations<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Work Type</h4>RemoteNetflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.About the Engineering Support OrganizationThe primary goal of the Engineering Support Organization is to empower Productivity Engineering to scale customer support sustainably and effectively. Serving as the frontline resource for our engineering workforce, the team handles, troubleshoots, and resolves customer requests and issues. Moreover, the team concentrates on improving methods of work, advocating for customers, enhancing support tools, expanding platform product offerings, and advancing documentation and developer education.Our MissionDeliver an excellent support experience to Netflix’s developer community. To advocate for our customers, to follow through on issues and resolve them in a reasonable time. If blockers prevent immediate resolution, we communicate status and ensure there is visibility into why there is a delay.Provide insights, feedback and champion customer sentiment about the tools we support to our partners across Productivity Engineering. Partner with PM and Engineering to track and maintain visibility into ongoing issues and communicate customer needs to ensure improving in these areas is prioritized.Drive collaboration efforts to reduce product friction and increase usability so that Productivity Engineering can build, deploy and deliver highly functional solutions for the Developer Community.Our <a href="https://jobs.netflix.com/culture" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">culture</a> is unique, and we tend to live by our values, allowing you to do your best work and grow. To learn more about Productivity Engineering, feel free to listen to this <a href="https://frontendhappyhour.com/episodes/productivity-engineering-ballmer-peak/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">podcast</a>.The RoleWe are looking for a Solutions Support Engineer with a passion for productivity infrastructure, platform tooling, customer service, and automation. In this role, you will be responsible for partnering with internal software engineers to craft effective solutions using our platform’s paved road tooling. You will monitor and handle developer requests, troubleshoot and resolve issues, automate support needs, develop runbooks, and continuously improve and maintain our support tools. A deep understanding of our product offerings and a drive to enhance the engineering support experience are essential, as you will play a key role in empowering developers to be productive and successful on our platform.In this role, you will gain a deep understanding of how developers at Netflix utilize Java Platform products to craft effective solutions and abstractions tailored to their specific use cases. Leveraging this insight, you will play a key role in shaping and advancing for best practices, ensuring that our support solutions are perfectly aligned with the evolving needs of our developer community.Our ideal team member has first-hand experience working in customer-facing engineering support roles, writing and building comprehensive self-service knowledge bases, and possesses knowledge or experience of Platform Engineering, in areas like internal tooling and cloud computing. You are excellent at understanding and solving complex, ambiguous problems and constantly seek improvement. As an Engineer in this role, we need a candidate who can understand our complex offerings on a deep technical level, be hands-on in the development of our support automation tooling, and recommend product and operational improvements based on customer interactions.LocationThis role is based in Warsaw and our teams work in a hybrid-working model. Since this role supports both US/Canada and local Poland teams, the required working hours are 12pm to 8pm CET.What you’ll need to be successful:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Professional Experience: A minimum of 5 years of professional support or engineering experience, particularly with Java based technologies and platforms</li><li class="leading-relaxed">Strong proficiency in Java and Spring Boot: Ability to work with Java across the stack, including building, troubleshooting, and supporting microservices using Spring Boot.</li><li class="leading-relaxed">Experience with Modern IPC offerings in Java: This includes gRPC for service-to-service communication and Spring's various offerings for HTTP requests.</li><li class="leading-relaxed">Build Tools and Dependency Management: Familiarity with Gradle for build automation and dependency management; Familiarity with debugging Gradle Plugins is a plus.</li><li class="leading-relaxed">Understanding of distributed systems and microservices architecture: Solid grasp of designing, deploying, and supporting microservices at scale, including service discovery and configuration management.</li><li class="leading-relaxed">Strong understanding of the software development lifecycle (SDLC):, including requirements analysis, design, development, testing, deployment, and maintenance of Java-based applications.</li><li class="leading-relaxed">Experience with automated testing frameworks and practices: such as JUnit, Mockito, or similar tools, to ensure code quality and reliability.</li><li class="leading-relaxed">API Design and Integration: Proficiency in designing, consuming, and troubleshooting RESTful APIs, and familiarity with GraphQL is a plus.</li><li class="leading-relaxed">Security Mechanisms: Understanding of authentication and authorization mechanisms (e.g., OAuth2, JWT) for securing services and APIs.</li><li class="leading-relaxed">Automation and Scripting: Experience in developing tools and scripts to automate processes and improve efficiency, with a strong focus on continuous improvement</li><li class="leading-relaxed">Git and GitHub: Strong understanding and practical experience using Git for version control, including branching, merging/resolving conflicts, pull requests, and review processes. Familiar with using both GitHub.com and GitHub Enterprise Server.</li><li class="leading-relaxed">Continuous Integration/Continuous Deployment (CI/CD): Practical experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions, GitLab CI) for automating build, test, and deployment processes, including best practices in code integration, automated testing, and microservices deployment.</li><li class="leading-relaxed">Customer Support: Demonstrated ability to provide superior customer support across a complex organization, with a focus on enhancing the customer experience</li><li class="leading-relaxed">Communication Skills: Excellent written and verbal communication skills, with an appreciation for the importance of comprehensive documentation</li><li class="leading-relaxed">Collaboration Skills: Strong collaboration skills and experience working with cross-functional teams</li><li class="leading-relaxed">Technical Documentation: Passion for creating and consuming technical documentation and tutorials, with a deep understanding of what makes an effective knowledge base</li><li class="leading-relaxed">Problem-Solving Skills: Strong problem-solving skills and the ability to troubleshoot complex issues in a dynamic environment</li><li class="leading-relaxed">Adaptability: Ability to adapt to new tools and technologies quickly, and a willingness to continuously learn and grow in the field of observability and monitoring</li></ul>Other attributes that will excite us:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support Infrastructure Design: Experience building and maintaining mature support infrastructure</li><li class="leading-relaxed">Cross-Timezone Experience: Experience in effectively collaborating and communicating with teams across different time zones, ensuring seamless support and coordination</li></ul><a href="https://about.netflix.com/en/inclusion" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Inclusion</a> is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

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Yggdrasil Gaming Ltd

Consultant, Client Success

Optometrist

This Consultant, Client Success role at Visa involves supporting and overseeing the implementation of new Visa products for clients. Key responsibilities include coordinating client and Visa teams to expedite implementation, ensuring client operational goals are met, and building strong client relationships. The role focuses on driving client adoption and performance of Visa products, optimizing client performance, and resolving complex issues. It also involves developing client education materials and leading operational reviews.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company Description</h2>Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support and/or oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.</li><li class="leading-relaxed">Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.</li><li class="leading-relaxed">Build and sustain a client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.</li><li class="leading-relaxed">Participate in the design and delivery of initiatives to improve client adoption of products and use of Visa’s self-tools.</li><li class="leading-relaxed">Stay current with the latest payment processing trends, Visa solutions and technologies to provide a good Client experience and generate new sales leads as solutions to identified client pain points.</li><li class="leading-relaxed">Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.</li><li class="leading-relaxed">Support development of client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.</li><li class="leading-relaxed">Support and/or lead periodic operational reviews with clients and Visa stakeholders.</li><li class="leading-relaxed">Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.</li><li class="leading-relaxed">Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.</li></ul>This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Analytical skills to prepare and summarize data into business solutions and provide sound analysis</li><li class="leading-relaxed">Able to communicate complex technical terms and/or processes in business language tailored to client</li><li class="leading-relaxed">Self-starter able to achieve results as part of an effective team (across countries and time zones)</li><li class="leading-relaxed">Able to effectively prioritize and multi-task under deadlines</li><li class="leading-relaxed">Experience using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word)</li><li class="leading-relaxed">Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization</li><li class="leading-relaxed">Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments)</li><li class="leading-relaxed">Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.</li><li class="leading-relaxed">Basic to intermediate proficiency in the following skills:</li><li class="leading-relaxed">Building client relationships - Build credibility and create trust-based relations partner with clients to build their business</li><li class="leading-relaxed">Becoming customer centric - Listen to and prioritize customer needs to drive value realization and build trusted partnerships</li><li class="leading-relaxed">Success planning - Build measurable actions plans to help clients achieve their business goals and realize value from their products/solutions</li><li class="leading-relaxed">Client engagement - Communicate clearly and effectively with clients</li><li class="leading-relaxed">Proactiveness - Think ahead and take action</li><li class="leading-relaxed">Critical thinking - Take ownership over problems and find creative solutions to complex problems</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Additional Information</h2>Visa is an EEO Employer. 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