Netflix

Customer Service, Finance & Strategy Associate - LATAM

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Principal Client Partner (Amazon)

Join Netflix's Product and Technology Finance & Strategy team as an Associate in São Paulo. Partner with LATAM Customer Service leadership to drive financial planning, forecasting, and strategic analysis. This role involves modeling business performance, supporting strategic initiatives like GenAI deployment and retention, and developing tools for performance improvement. You will gain significant responsibility and impact within a highly analytical finance organization, contributing to critical decision-making for the company.

Principal Client Partner (P&G)

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.The Product and Technology Finance & Strategy team at Netflix is responsible for company-wide financial planning, forecasting, and strategic analysis. We derive a significant competitive advantage from our highly analytical approach to managing the company, and the Corporate F&S team plays a key role in this area. Senior management heavily depends on the Corporate F&S group to accurately track performance trends and identify opportunities for improvement, and the outcome of our group’s analyses plays a critical role in the important and strategic decision-making for the company.We are looking for an Associate to join the Finance and Strategy (F&S) team. You will partner closely with our leaders in the LATAM region and will be responsible for accurately modeling and forecasting the business, as well as leading the strategic analysis that is used to inform important decisions. You will gain invaluable experience in a position that offers significant responsibility and interaction with business partners, as well as considerable opportunity to have a large impact within a Finance organization. We are looking for a passionate Finance and Strategy associate to join our global team. This role will be based in São Paulo and report to the team lead, Senior Manager, who is based in Amsterdam. The other team members are based in Los Gatos and Singapore.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Be the primary partner for the LATAM Customer Service leadership team on key strategic, operational, and financial analyses in order to improve customer engagement, the quality of servic,e and drive cost efficiency improvements across our Customer Service network.</li><li class="leading-relaxed">Use both quantitative and qualitative data to guide strategic decision-making</li><li class="leading-relaxed">Support strategic initiatives such as:</li><li class="leading-relaxed">Deployment of GenAI for Netflix HelpCenter;</li><li class="leading-relaxed">Retention and engagement-related initiatives;</li><li class="leading-relaxed">Supporting rollout of new Tech capabilities.</li><li class="leading-relaxed">Forecast customer service contact volume across LATAM markets to support short-term staffing decisions and long-term strategic planning, as well as expenses for corporate planning and budgeting purposes.</li><li class="leading-relaxed">Develop tools to drive performance improvements and surface customer insights, either individually by developing dashboards and decision frameworks or through a partnership with our Data Science and engineering team (for more complex, high-impact initiatives).</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum 5 years of experience in a highly analytical environment, preferably in a management/operational consulting firm or a competitive financial/operational rotational program, with extensive experience conducting quantitative and qualitative analysis.</li><li class="leading-relaxed">Extreme proficiency with MS Excel/Google Sheets is expected.</li><li class="leading-relaxed">Experience working across multiple LATAM markets and entities will be considered a plus.</li><li class="leading-relaxed">Proficiency in English and Portuguese or Spanish.</li><li class="leading-relaxed">Proficiency in working with databases, data, and reports; Knowledge of SQL, Tableau, and/or Anaplan is a plus.</li><li class="leading-relaxed">Self-starter, disciplined to work effectively autonomously, while also collaborating with cross-functional teams</li><li class="leading-relaxed">A successful candidate will have a strong track record of identifying key questions, defining, performing, and coordinating analyses, and communicating findings clearly and concisely.</li><li class="leading-relaxed">Comfortable with ambiguity and able to frame key questions and the analyses needed to solve complex problems.</li><li class="leading-relaxed">Have the ability to learn quickly, thrive in a fast-paced environment, and exhibit the highest personal and professional standards of integrity and ethics.</li></ul>Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company Description</h2>Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape.Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2>ESSENTIAL DUTIES AND RESPONSIBILITIES:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead all NPI builds and commit schedules to POM.</li><li class="leading-relaxed">Manage the smooth transition of eSSD/cSSD products from development to the production environment.</li><li class="leading-relaxed">Plan and oversee NPI cross-functional teams, managing resources, timelines, and tasks to meet critical product development milestones aligned with program goals.</li><li class="leading-relaxed">Develop ramp-up plans for new products and lead NPI Builds and post-mortem analyses.</li><li class="leading-relaxed">Supervise readiness activities, prioritize and communicate key deliverables, and resolve technical, resource, and cross-functional issues to support business objectives.</li><li class="leading-relaxed">Facilitate phase reviews against gating criteria (e.g., design to HVM) including target yields, test time/UPH, Cpk, DPPM, capacity, and materials readiness.</li><li class="leading-relaxed">Oversee the transition of NPI activities to the sustaining Core Team, with official hand-off upon LPR (Launch Production Readiness).</li><li class="leading-relaxed">Gather data from stakeholders and present program status updates and review summaries (e.g., E2E Product Dashboard) to departmental and corporate stakeholders to support strategic, data-driven decision-making.</li><li class="leading-relaxed">Strong knowledge of overall manufacturing processes.</li><li class="leading-relaxed">Proven experience in New Product Introduction (NPI).</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2>REQUIRED:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree in Program Management, Engineering, Business, or related field</li><li class="leading-relaxed">5+ years of experience in program or project management, preferably in hardware or product development</li><li class="leading-relaxed">Demonstrated experience leading cross-functional teams through product development lifecycle</li><li class="leading-relaxed">Strong knowledge of NPI processes, from concept through production ramp</li><li class="leading-relaxed">Proven ability to manage end-to-end product development, from concept through prototyping, validation product lifecycle and production ramp</li><li class="leading-relaxed">Proficiency in using project management tools (e.g., MS Project, Jira, Smartsheet)</li><li class="leading-relaxed">Excellent organizational and communication skills, with the ability to manage multiple projects simultaneously and interact with senior leadership</li></ul>PREFERRED:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">PMP or equivalent project management certification</li><li class="leading-relaxed">Experience working with manufacturing and supply chain partners in a global environment.</li><li class="leading-relaxed">Familiarity with Agile or hybrid development methodologies</li></ul>SKILLS:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Excellent communication, collaboration, and stakeholder management skills</li><li class="leading-relaxed">Strong analytical and problem-solving capabilities, with a data-driven approach to decision-making</li><li class="leading-relaxed">Proven ability to manage multiple projects with competing deadlines and shifting priorities</li><li class="leading-relaxed">High attention to detail, with strong organizational and time management skills</li><li class="leading-relaxed">Comfortable working in fast-paced and ambiguous environments</li><li class="leading-relaxed">Strong leadership and team collaboration skills, with the ability to drive alignment and ensure cross-functional project success</li><li class="leading-relaxed">Exceptional presentation skills and the ability to influence stakeholders at all organizational levels</li><li class="leading-relaxed">Able to maintain focus on both high-level program goals and detailed execution plans</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Additional Information</h2>Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at <a href="mailto:staffingsupport@wdc.com" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">jobs.accommodations@sandisk.com</a> to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.NOTICE TO CANDIDATES: Sandisk has received reports of scams where a payment is requested on Sandisk’s behalf as a condition for receiving an offer of employment. Please be aware that Sandisk and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to <a href="https://secure.ethicspoint.com/domain/media/en/gui/95737/index.html" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Sandisk Ethics Helpline</a> or email compliance@sandisk.com.

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