Netomi

L2 Support Engineer

Senior Manager, Product Design

Manager – AI Performance & Analytics

Principal Account Strategist

Senior Prompt Engineer

Senior Product Manager - Autonomous Agents

Data Scientist - II

SDE II - Python Developer

Netomi is a leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines and MetLife. The L2 Support Engineer will be a Subject Matter Expert on Netomi’s product, technical, and business offerings. This role involves developing in-depth product knowledge, working directly with customers, and managing multiple projects simultaneously to ensure effective support and resolution of technical issues.

AI Go-To-Market Specialist

About the Company:Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!About the RoleThe support engineer at Netomi will be a Subject Matter Expert on Netomi’s offerings from Product, Technical and Business perspectives. The person will develop in-depth knowledge of the Product Offering, work in a customer-facing mode and be able to manage multiple projects at a time.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">In Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk Integrations.</li><li class="leading-relaxed">Understanding of business requirements for our different customers and how they can be solved through AI Studio.</li><li class="leading-relaxed">Participate in the software development lifecycle to learn the new system/feature.</li><li class="leading-relaxed">Responsible for resolving the ticket queue through Zendesk.</li><li class="leading-relaxed">Coordinating and leading troubleshooting through incident management.</li><li class="leading-relaxed">Creating documents and maintaining our internal knowledge base.</li><li class="leading-relaxed">Improving our internal processes between teams and support.</li><li class="leading-relaxed">Assist and own production setups in client environments.</li><li class="leading-relaxed">Own and report SLA and other key metrics.</li><li class="leading-relaxed">Participate in a 24x7 rotational shift.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirement</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5-6 years of experience in both administrative roles and technical support, specializing in Zendesk and API integrations.</li><li class="leading-relaxed">Proficient in Java and HTML, enhancing technical capabilities for comprehensive support.</li><li class="leading-relaxed">Proven track record of positively impacting organizations through the development and implementation of standard operating practices.</li><li class="leading-relaxed">Familiarity with start-up environments, demonstrating adaptability to dynamic work settings.</li><li class="leading-relaxed">Strong ability to navigate and excel in fast-paced and evolving work environments, with a specific background in technical support roles.</li><li class="leading-relaxed">Respond to customer inquiries and support requests via phone, email, or chat.</li><li class="leading-relaxed">Identifies workaround for bug fixes and support L1 in any issue(s) that they are unable to resolve.</li><li class="leading-relaxed">Deep understanding of tools like Postman/Datadog/Workato.</li><li class="leading-relaxed">Collaborate with different teams Ex: DA/Product/CS Dev/QA for effective troubleshooting of customer issues.</li><li class="leading-relaxed">Troubleshoot and resolve technical issues related to Java and MySQL.</li><li class="leading-relaxed">Good knowledge of JavaScript with the ability to identify code-level issues and rectify.</li><li class="leading-relaxed">Write custom scripts and code snippets to automate support tasks and improve support processes.</li><li class="leading-relaxed">Collaborate with development teams to resolve complex technical problems.</li><li class="leading-relaxed">Expert level understanding of troubleshooting agent desk like Salesforce/Zendesk/Genesys.</li><li class="leading-relaxed">Creates and Documents knowledge base articles.</li><li class="leading-relaxed">Ability to train New Hires in the team on Process, Product and Technology.</li><li class="leading-relaxed">Effectively mentors multiple L1s in the context of support.</li></ul>Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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What you’ll do as the Director, Treasurer:The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Capital Structure & Financing</li><li class="leading-relaxed">Develop and execute strategies for capital structure optimization, including debt, equity, and hybrid instruments.</li><li class="leading-relaxed">Lead debt issuance, refinancing, credit facility negotiations, and other capital markets activities.</li><li class="leading-relaxed">Maintain credit agency relationships and ensure strong credit ratings.</li><li class="leading-relaxed">Cash & Liquidity Management</li><li class="leading-relaxed">Manage global cash flow forecasting and ensure adequate liquidity across all operations.</li><li class="leading-relaxed">Optimize the use of working capital and intercompany funding.</li><li class="leading-relaxed">Oversee short-term investments and manage idle cash.</li><li class="leading-relaxed">Banking & Treasury Operations</li><li class="leading-relaxed">Manage relationships with banking partners, ensuring favorable pricing and service levels.</li><li class="leading-relaxed">Oversee daily cash management, treasury systems, fraud prevention policies and bank account administration.</li><li class="leading-relaxed">Support system implementations and enhancements that impact treasury-related accounting and reporting</li><li class="leading-relaxed">Ensure compliance with treasury policies and procedures.</li><li class="leading-relaxed">Risk Management</li><li class="leading-relaxed">Develop and implement strategies for managing interest rate, foreign exchange, and counterparty risk.</li><li class="leading-relaxed">Work closely with internal teams to assess and mitigate financial risk exposures.</li><li class="leading-relaxed">Provide regular reporting and insights to leadership on treasury performance.</li><li class="leading-relaxed">Oversee corporate equity program, collaborating with legal and HR to ensure accurate records for grant issuance, eligibility, vesting and settlement.</li><li class="leading-relaxed">Credit and Collections Management</li><li class="leading-relaxed">Manage global credit exposure and ensure alignment with risk tolerance in each entity and as a consolidated roll-up.</li><li class="leading-relaxed">Partner with Director, Credit and Collections to resolve complex or escalated billing or collection issues.</li><li class="leading-relaxed">Review and recommend approval of extended credit requests, as appropriate.</li><li class="leading-relaxed">Collaborate with Sales Leadership and Legal to balance risk with customer requests and large revenue growth opportunities.</li><li class="leading-relaxed">Leadership & Team Development</li><li class="leading-relaxed">Build and lead a high-performing treasury and corporate finance team.</li><li class="leading-relaxed">Foster a culture of innovation, accountability, and continuous improvement.</li></ul>What will you bring to the team:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree in Finance, Accounting, Economics or related field; MBA or CPA/CFA preferred.</li><li class="leading-relaxed">10–15+ years of progressive experience in corporate treasury or finance roles, including leadership responsibilities.</li><li class="leading-relaxed">Strong experience in capital markets, liquidity management, debt and equity financing.</li><li class="leading-relaxed">Familiarity with treasury systems and technologies (e.g., Kyriba, D365, Quantum). Should be familiar with external Banking systems</li><li class="leading-relaxed">Proven ability to lead cross-functional teams and manage complex financial transactions.</li><li class="leading-relaxed">Excellent analytical, strategic thinking, and communication skills.</li></ul>Attributes/Competencies:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Global experience in a multinational corporation including implementing FX strategy.</li><li class="leading-relaxed">Deep knowledge of regulatory frameworks and compliance in financial operations.</li></ul>

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L2 Support Engineer

Senior Manager, Product Design

Manager – AI Performance & Analytics

Principal Account Strategist

Senior Prompt Engineer

Senior Product Manager - Autonomous Agents

Senior Manager, Product Design

Data Scientist - II

SDE II - Python Developer

Job Details