Netomi

Senior Implementation Consultant - Enterprise POCs

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Netomi is seeking a Senior Implementation Consultant to join its Sales Solutions team. This role involves partnering with large enterprises to design, configure, and implement cutting-edge AI solutions during the Proof of Concept (POC) phase. The consultant will own the implementation lifecycle, translate business needs into scalable automation, and drive measurable impact for customers, focusing on SaaS, AI, and hands-on solution design in a fast-paced, entrepreneurial environment.

Lead, Conversation Design

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Company:</h3>Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Role:</h3>We’re looking for a Senior Implementation Consultant who thrives at the intersection of business strategy, technology, and customer success. In this role, you’ll partner with some of the world’s largest enterprises to design, configure, and implement cutting-edge AI solutions. You’ll serve as the trusted advisor who translates business needs into scalable automation — driving measurable impact for our customers.If you’re excited about SaaS, AI, and hands-on solution design in a fast-paced, entrepreneurial environment, we’d love to meet you.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Do:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own the implementation lifecycle for enterprise customers during the POC phase — from discovery through deployment.</li><li class="leading-relaxed">Scope and design POCs, providing detailed effort estimations, timelines, and integration strategies.</li><li class="leading-relaxed">Lead discovery and architecture discussions with customers and cross-functional Netomi teams.</li><li class="leading-relaxed">Perform complex configuration, API integrations, and troubleshooting of Netomi’s AI solutions.</li><li class="leading-relaxed">Ensure all project and process documentation is accurately maintained in centralized repositories.</li><li class="leading-relaxed">Collaborate with internal teams to drive seamless deployment and post-launch success.</li><li class="leading-relaxed">Lead strategic business discussions, articulating Netomi’s value proposition and ROI.</li><li class="leading-relaxed">Use data analytics to deliver insights that optimize customer AI performance and satisfaction.</li><li class="leading-relaxed">Proactively monitor customer health and create improvement and optimization plans.</li><li class="leading-relaxed">Partner with Customer Success to transition accounts smoothly post-POC.</li><li class="leading-relaxed">Identify and implement efficiency improvements in project delivery processes.</li><li class="leading-relaxed">You’ll play a key role in shaping how enterprises experience AI automation — influencing both our product roadmap and customer success outcomes.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You Bring:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5–6+ years of project management or consulting experience, ideally from a SaaS or enterprise software organization.</li><li class="leading-relaxed">2+ years in conceptualizing, deploying, and implementing SaaS solutions.</li><li class="leading-relaxed">Strong client-facing and stakeholder management skills with executive-level presence.</li><li class="leading-relaxed">Excellent communication skills — both written and verbal.</li><li class="leading-relaxed">A proactive, solution-oriented mindset with the ability to deliver in fast-paced environments.</li><li class="leading-relaxed">Experience implementing SaaS products and integrating APIs.</li><li class="leading-relaxed">Proficiency with JSON, Datadog, Postman, and API integrations.</li><li class="leading-relaxed">Familiarity or working knowledge of NLP (Natural Language Processing) concepts.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Bonus Points:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience working with Agent Desk or CRM platforms (e.g., Salesforce, Zendesk, Shopify, Freshdesk).</li><li class="leading-relaxed">Engineering or technical background.</li><li class="leading-relaxed">Experience deploying solutions leveraging large language models (LLMs) and multi-agent orchestration.</li><li class="leading-relaxed">Passion for AI-driven transformation and customer experience innovation.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why Netomi:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work with world-class brands and cutting-edge AI technology.</li><li class="leading-relaxed">Be part of a fast-growing, global team that values creativity, ownership, and impact.</li><li class="leading-relaxed">Competitive compensation, flexible work, and an inclusive, collaborative culture.</li><li class="leading-relaxed">A chance to directly shape the future of AI-powered enterprise automation.</li></ul>In order to ensure a fair and equitable recruitment process, Netomi requests that all applicants refrain from using any artificial intelligence language model to generate application responses and/or content. Any application that is found to have been a product of using such tools may be excluded from consideration.Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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At GE Digital, our focus is clear: delivering software that accelerates a new era of energy. We deliver software that accelerates electrification and decarbonization across the energy ecosystem - from how power is created, to how it is orchestrated, to how it is consumed. Using data, we transform how our customers solve their toughest challenges. By improving the energy ecosystem to be more intelligent and efficient, we’re helping create reliable, affordable, and sustainable energy for all. GE Digital delivers software that: Reduces emissions &amp; waste today through efficiency insights Orchestrates a secure, clean energy grid Accelerates the transition to zero- and low-carbon energy resources THE ENERGY TO CHANGE THE WORLD

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description Summary</h2><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2>IT support

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