New Globe

Officer, IT Operations

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The Officer, IT Operations provides front-line support and customer service to schools and support teams, while managing key IT Operations functional areas like asset management, problem management, and support office support. This role involves ensuring high availability of teacher tablets, smartphones, and school leader devices, tracking and analyzing tech issues, and maintaining support office infrastructure. The officer will troubleshoot hardware/software, deploy IT assets, manage service desk tickets, and mentor junior staff, contributing to overall delivery excellence.

<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Who we are</h1>NewGlobe supports visionary governments to transform public education systems, the cornerstone of a prosperous, equitable, and peaceful society.With a comprehensive system transformation platform and data-driven educational services, NewGlobe delivers rapid and dramatic improvements in learning outcomes at state and nationwide scale. Through building impactful partnerships and programmes, NewGlobe ensures that all children have access to an education that will develop their full potential and create a foundation for growth and prosperity.NewGlobe leverages more than a decade of educational experience and proven impact in integrated school management, teacher professional development, instructional design innovation, technological system support, child-centered classroom practice, and parent engagement -- all grounded in learning science -- to ensure each teacher is empowered to engage children in transformational learning, and all children have the opportunity to develop to their full potential. Every day, NewGlobe supports governments to solve what were once seen as intractable problems, and by doing so, ensures this generation will be able to grow up to lead more fulfilled lives, while simultaneously building economic prosperity for themselves, their communities, and the globe.NewGlobe’s high-touch, intensive professional development programs, along with integrated school management, teacher support, and assessment software, enable schools to succeed. NewGlobe works within state and national curriculum and syllabi, ensuring all children are empowered to learn their own history, and master local content, while being globally competitive in mathematics and languages. The science of behavior change and the science of learning is at the foundation of all programming.NewGlobe works with urgency because youth quickly becomes adulthood and relentlessly because improvement requires continuous problem-solving. NewGlobe is honored to serve and to help rebuild trust in public systems.NewGlobe’s work is all encompassing and will challenge you to use your full mind, and heart, each day. We need bright minds who want to be part of building a new globe -- a more equitable globe -- to join us.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Technology Group</h1>Technology plays a critical role enabling us to provide transformative education at massive scale in highly resource constrained environments. This is one of the key elements that gives us the ability to deliver radically impactful programmes, creating brighter futures for a generation of children across the world each day. Technology spans several key functions, including Product Management, Business Intelligence, Software Development, and IT Operations.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">IT Operations Department</h1>IT Operations is responsible for last mile delivery of technology, ensuring that everyone, from school staff to executives, have the functioning technology they need to excel at their jobs. Our portfolio involves both proprietary and off the shelf applications that need to run in challenging environments (inconsistent power, unreliable network connectivity, users who are not digital natives) and at significant scale (thousands of schools - and growing). IT Operations also oversees the technical infrastructure that powers and connects all of our global support offices.Within the Technology Group, IT Operations also holds the distinction of being the only department with a dedicated presence in each of our operating territories, meaning that is also the key conduit and primary advocate for all aspects of Technology, ensuring the work done by the other Technology departments delivers on its potential.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">About the Role</h1>The Officer, IT Operations role combines the provision of front-line support and superior customer service to our schools and support teams with the responsibility for one of our key functional areas in IT Operations, including asset management, problem management, and support office support. The Officer role rotates between these functional areas, bringing fresh energy and insights to each area, while gaining experience over the different aspects required to ensure our Tech investments deliver on our ambitious mission. It will involve rolling up your sleeves to get the day to day done with ensuring overall delivery excellence for your assigned area.The role reports to the Manager, IT Operations, who has broad oversight over the programme, and involves mentoring and developing Associates.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">What will you do</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Ensure delivery against one of our key functional areas for IT Operations:</li><li class="leading-relaxed">Teacher Tablets: ensuring high availability of teacher tablets, including proper assignment, monitoring, and troubleshooting.</li><li class="leading-relaxed">Smartphones and Tablets - ensuring high availability of school leaders and field staff devices, including proper assignment, monitoring and management (mobile device management), and procurement.</li><li class="leading-relaxed">Problem Management - ensuring that all Tech issues ("incidents") are properly tracked and regularly analysed to identify our key "problems" (recurring incidents) - and to work on sustainable solutions</li><li class="leading-relaxed">Support Office Support: ensuring the support office is high-functioning - working IT Assets (laptops, printers, etc.), network, firewall, PBX, etc.</li><li class="leading-relaxed">Provide first point of IT support contact for all staff, covering all hardware, software, and associated peripherals.</li><li class="leading-relaxed">Proactively troubleshoot using reports and data analytic tools provided - and also contribute back to their evolution and improvement.</li><li class="leading-relaxed">Deploy IT assets and associated peripherals, including new installations and redeployment of existing equipment.</li><li class="leading-relaxed">Manage service desk tickets, planning and prioritising systematically to minimise backlog and ensure operational efficiency.</li><li class="leading-relaxed">Visit schools to understand pain points and receive feedback.</li><li class="leading-relaxed">Expedite the repair of hardware faultYs and software configuration problems, notifying or forwarding to the relevant suppliers in a timely manner.</li><li class="leading-relaxed">Supervise, train, and mentor junior staff members in all of the above.</li><li class="leading-relaxed">Provide technical assistance to project teams and undertake technical project roles when required.</li><li class="leading-relaxed">Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department.</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">What you should have</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A Degree from a recognized university with top marks in a relevant discipline</li><li class="leading-relaxed">Suitable IT/industry work experience</li><li class="leading-relaxed">Experience working within a fast-paced environment</li><li class="leading-relaxed">Excellent technical knowledge of IT hardware, including laptops, mobile devices (esp. Android), and peripherals</li><li class="leading-relaxed">Software and hardware troubleshooting ability</li><li class="leading-relaxed">Experience working and training on a variety of IT subjects and applications</li><li class="leading-relaxed">Analytical capability - ability to analyze data sets and be data driven. Advanced analytical capabilities, such as SQL, a plus.</li><li class="leading-relaxed">Strong writing and oral communication skills</li><li class="leading-relaxed">Research skills, including ability to identify and propose solutions to issues/crisis</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Values of Successful Employees at NewGlobe</h1>We are looking for new joiners who are energized by our mission and share our values.Detailed doers, creative problem-solvers, relentless advocates, malleable learners, data-driven decision-makers and curious investigators do well at NewGlobe. Learn more about our values and how to succeed as a job-seeker at NewGlobe on our <a href="https://www.linkedin.com/company/newglobe/mycompany/?viewAsMember=true" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">LinkedIn page</a>.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">What to Expect from the Interview Process</h1>We have a rigorous, merit based hiring process. The process is designed to simulate the essential parts of the job and introduce you to your role in the business should you join our team. Apply via our <a href="https://newglobe.education/abou/careers/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">website</a>. We will never ask for payment as part of the interview process and we are committed to a fair process free of discrimination based on gender, race, ethnicity, citizenship or disability.

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QNX is seeking a Creative Content Specialist to join its in-house brand and digital design team. This role involves creating compelling visuals for web, social media, presentations, events, and campaigns, utilizing classic design expertise and emerging Generative AI tools. The specialist will collaborate with various teams to ensure consistent, innovative, and brand-aligned outputs, with a key focus on presentation design and visual storytelling, including impactful diagrams, infographics, and data-driven narratives.

Over the past 35 years, QNX software,a subsidiary of BlackBerryhas become a big part of everyday life. People encounter QNX-controlled systems whenever they drive, shop, watch TV, use the Internet, or even turn on a light. Its ultra-reliable nature means QNX software is the preferred choice for life-critical systems such as air traffic control systems, surgical equipment, and nuclear power plants. And its cool multimedia features have QNX software turning up in everything from in-dash radios, infotainment systems to the latest casino gaming terminals and most recently we are making headlines in the world of autonomous vehicles. If you want your career to switch gears, then you couldn’t choose a more exciting time to consider joining us!BlackBerry (NYSE: BB; TSX: BB) is a trusted security software and services company that provides enterprises and governments with the technology they need to secure the Internet of Things. Headquartered in Waterloo, Ontario, the company is unwavering in its commitment to safety, cybersecurity and data privacy, and leads in key areas such as artificial intelligence, endpoint security and management, encryption and embedded systems. You couldn’t choose a more exciting time to consider joining us!

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It all starts here! QNX technology has been deployed in the world’s most critical embedded systems, including more than 255 million vehicles on the road today. As a trusted partner to some of the world’s most innovative companies, we’re on a mission to help redefine how we as a company go to market and unlock the next wave of growth.Due to business growth, we are seeking a creative and versatile Creative Content Specialist to support the QNX in-house brand and digital design team. This is a brand new role, combining classic design expertise with new digital workflows, including emerging Generative AI tools, to create compelling visuals for web, social media, presentations, events, and campaigns.It all starts with you!You will have proven skills in Adobe Creative Cloud, is highly self-organized, and can translate complex ideas into engaging visual stories. You will collaborate with designers, social media managers, copywriters, and agencies to ensure consistent, innovative, and brand-aligned outputs across all channels. A key focus of the role is presentation design and visual storytelling to help craft impactful diagrams, infographics, and data-driven narratives.Why Join QNX:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Be at the forefront of the software-defined transformation of the automotive ^ general embedded industries.</li><li class="leading-relaxed">Collaborate with a global, passionate, and supportive team.</li><li class="leading-relaxed">Drive tangible business outcomes and influence the future direction of our company.</li><li class="leading-relaxed">Competitive compensation, bonus and benefits package</li></ul>KEY RESPONSIBILITIESVisual Content & Storytelling<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support the in-house design team in creating brand-aligned visual content for, presentations, website, social media, and events.</li><li class="leading-relaxed">Use GenAI tools (e.g., MidJourney, Krea AI, Runway, ...) to generate and refine images and videos</li><li class="leading-relaxed">Develop infographics, diagrams, and data visualizations in collaboration with product marketing.</li><li class="leading-relaxed">Lead presentation design, building engaging PowerPoint decks with impactful diagrams, charts, and visual storytelling assets in collaboration with copywriters.</li></ul>Social Media Content Design<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Partner with the Senior Social Media Manager to adapt visuals for LinkedIn, X, YouTube, Reddit, WeChat, and other platforms.</li><li class="leading-relaxed">Create social-first graphics, motion snippets, and templates for ongoing content publishing.</li><li class="leading-relaxed">Produce quick-turnaround image and video variations, using GenAI, After Effects or Premiere Pro ensuring speed and brand consistency.</li><li class="leading-relaxed">Stay updated on social trends and platform formats to keep content fresh and relevant.</li></ul>Marketing & Event Design Support<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Design layouts for presentations, whitepapers, sales PDFs, and event materials.</li><li class="leading-relaxed">Adapt existing visuals for multi-channel use (digital, event, social, print).</li><li class="leading-relaxed">Ensure all outputs comply with QNX brand guidelines and global standards.</li><li class="leading-relaxed">Support booth design, signage, print, and branded swag.</li><li class="leading-relaxed">Deliver visually consistent event assets across digital and physical touchpoints.</li></ul>Collaboration & Agency Support<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Contribute via the ticketing system for structured work intake and delivery.</li><li class="leading-relaxed">Collaborate with the Senior Designer, Social Media Manager, Creative Media Manager (video/photo), and Website team.</li><li class="leading-relaxed">Co-lead and coordinate with external agencies supporting design production.</li></ul>Innovation & Workflow Optimization<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Independently manage smaller tasks and design projects with minimal supervision.</li><li class="leading-relaxed">Stay up to date on design, GenAI, and digital marketing trends.</li><li class="leading-relaxed">Bring new ideas for improving the creative process and design efficiency.</li></ul>You will have:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong Adobe Creative Cloud skills (Photoshop, Illustrator, InDesign; After Effects & Premiere Pro are a plus).</li><li class="leading-relaxed">Proficiency in MS Office (PowerPoint, Word, Excel).</li><li class="leading-relaxed">Hands-on experience with Generative AI visual tools (MidJourney, Runway, Krea AI, ChatGPT workflows).</li><li class="leading-relaxed">Proven presentation design and visual storytelling skills.</li><li class="leading-relaxed">Strong grasp of digital and print design principles.</li><li class="leading-relaxed">Excellent English communication skills (written & spoken).</li><li class="leading-relaxed">The ability to manage multiple tasks/stakeholders.</li><li class="leading-relaxed">Degree/diploma in graphic or multimedia design (or equivalent).</li></ul>It would be great if you have:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in B2B tech or software industries.</li><li class="leading-relaxed">Familiarity with social-media-first design and adapting content across channels.</li><li class="leading-relaxed">Working knowledge of lightweight content tools (Canva, CapCut, InShot).</li><li class="leading-relaxed">Experience with project/ticketing systems (Monday, Jira, Asana).</li><li class="leading-relaxed">Basic knowledge of CMS editing (Adobe Experience Manager or similar).</li></ul>Accelerate your career with QNX!#LI-KH1Scheduled Weekly Hours:40

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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