We are building a workplace based on mutual respect, good humor, and the pursuit of excellence because we believe that great games can only be built by amazing people. Our vision is to create high quality, innovative online games that create unforgettable experiences for players around the world.

Nexon

Player Support Specialist (Temp-to-Hire)

QA Tester

Manager, Brand Management

Consumer Marketing Manager, Lifestyle & Partnerships

Dev Ops Engineer

Player Support Specialist (Temporary)

Player Support Specialist (Temporary) - Global MapleStory

The Global MapleStory Player Support Specialist (Temp-to-Hire) at Nexon America is responsible for handling escalated T2 tickets and making decisions on disputed accounts. This role acts as an advocate for players, reporting game issues and feedback to the Production Team to ensure player satisfaction. The specialist must maintain competency in all tickets, provide efficient support across multiple channels based on company policy, and coordinate with internal and external partners to maintain high customer satisfaction. They will identify patterns in player issues to suggest feature updates or resolutions and review outsource-handled tickets for proper procedure adherence. Responsibilities also include testing live game operation tools and collaborating with the InfoSec Team to investigate banned accounts.

Global MapleStory Player Support Specialist (Temporary)

About NexonNexon America is a branch of Nexon Co., Ltd., a global video game publisher and leading developer of online virtual worlds for PCs, consoles, and mobile devices. Nexon proudly offers celebrated franchises like MapleStory and Mabinogi that have been enjoyed by millions of players for over two decades. When we founded our Nexon America branch in 2006, we made it our goal to bring those unique games to western players using a player-first approach. We achieve that goal by applying our team’s outstanding free-to-play expertise and live game support to every decision, every day.But we’re committed to more than our games! Here at Nexon America, we’re all about open communication, diversity, mutual respect, and collaboration, so we can bring out the best in each other. Nexies find support, friendship, and career growth all in one place! And because we know a healthy work-life balance is the key to happiness, Nexies also enjoy flexible hours, a hybrid work model, and extra perks like food trucks, happy hours, and team events. It’s why we’ve earned the Great Place to Work certification for 5 years running!We’re looking to expand our team with passionate individuals who want to learn, play, and grow with us. Ready for a new challenge?Summary of PositionThe Global MapleStory Player Support Specialist (Temp-to-Hire) is responsible for addressing escalated T2 tickets and making decisions on disputed accounts. As an advocate for our player base, the Player Support Specialist will also report game issues and feedback to the Production Team to maintain high levels of player satisfaction.We are currently working in the office 2-3x a week in a hybrid work model.Job Responsibilities<ul><li>Maintain competency and understanding of all tickets for their assigned projects/titles. Accurately, quickly, and efficiently provide answers to player issues across multiple support channels based on Nexon America’s company policy.</li><li>Coordinate with internal and outside partners on various in-game issues, updates, etc. to ensure that we maintain a high level of customer satisfaction. Identify patterns or common issues players are reporting using data and player feedback to suggest feature updates, player compensation, or issue resolution to Production.</li><li>Review outsource-handled tickets to ensure our agents follow the proper procedures. If there is an issue, assess if it is due to the process itself (and revise if needed) or forward the ticket to the OS Leads for further review.</li><li>Test existing live game operation tools and request new tool features or updates to Production as needed.</li><li>Work with the InfoSec Team to investigate banned accounts for hacking, botting, real money trading, etc.</li></ul>Work Experience<ul><li>1+ years of game industry Player Support experience (required)</li><li>1+ year of handling escalated tickets (T2 and above)</li></ul>Education, Professional Training, Technical Training or Certification<ul><li>College degree or equivalent game-related work experience preferred</li></ul>Knowledge/Skills<ul><li>Good communication skills</li><li>Excellent writing skills</li><li>Good typing skills</li><li>Proficient with Microsoft Office (Word, Excel)</li><li>Proficient with GSuite products</li><li>Customer Relationship Management tool experience required (Zendesk)</li><li>JIRA, Confluence experience preferred</li><li>Experience using Tableau or other data visualization tools is preferred</li><li>MapleStory game knowledge preferred</li></ul>Management has the right to add or change duties and job requirements at any time.Compensation Description for Pay Transparency (hourly)The base salary range for this position in El Segundo, CA is $24 - $27 per hour.Our salary ranges are determined by market data based on position and level. The range displayed on each job posting reflects the minimum and maximum salaries for that position. An individual’s pay is determined by factors including, but not limited to, a candidate’s qualifications, skills, experiences, relevant education or training, and location.Base pay is one part of the Total Rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, however the salary range listed in this job posting reflects the base salary only.Beware of Recruitment ScamsWe have been made aware of fraudulent recruitment activities by individuals falsely claiming to represent Nexon America. Our recruiters will only contact you from official company email addresses ending in @nexon.com and will follow a formal interview process. We will never request for payment or personal financial information such as photos of government-issued identification during the recruitment process or offer a job without a formal interview process. If you receive suspicious email, we advise you to mark the email as junk or spam, so your email provider will block future messages from the sender.

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Programming Patterns! 📋- This assessment gives us an idea of your code architecture skills - Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your OOPs skills! 📋- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills - Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Unity Skills 📋 - This assessment gives us an idea of your Unity fundamentals - Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc. - 9 questions: 9 Multiple Choice - Minimum score needed to qualify: 80% - Average time to complete: 5 to 10 minutes

Gree

Central HR - Internal HR Operations Consultant

N-ix

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dun bradstreet

Analyst II

Liquid Asia

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Gree Group is diversifying and strengthening its business foundation in three core areas: Gaming, Metaverse, and DX. The Metaverse business, in particular, has achieved its highest sales in the recent quarter, drawing attention as a new growth driver. In this dynamic environment, the HR department requires more flexible and strategic responses. This position seeks individuals who can reliably handle existing tasks while also challenging themselves to create new systems. As a Central HR role, you will lead participation in various projects and process improvements. Join us to develop HR strategies that support growing businesses with new knowledge.

Group Risk Management/Subsidiary Management (Manager Candidate)

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<h1>募集背景</h1>現在グリーグループでは、「ゲーム」「メタバース」「DX」の3領域を中核に、事業の多角化と収益基盤の強化を進めています。特にメタバース事業（REALITY）では直近四半期で過去最高売上を記録するなど、新たな成長軸として注目を集めています。こうしたダイナミックな変化の中、人事部門にもより柔軟で戦略的な対応が求められており、私たちは、既存業務を着実に担いつつも、新たな仕組みづくりに挑戦できる仲間を募集しています。セントラル人事としての役割も進化しており、各種プロジェクトへの参画やプロセス改善をリードいただける方をお迎えしたいと考えています。成長事業を支える人事の現場で、新しい知見を取り入れながら一緒にチャレンジしてみませんか？<h1>業務内容</h1>本ポジションでは、グリーグループのHRオペレーションの中核を担うスペシャリストとして、以下の業務を通じて組織の成長と変革を推進していただきます。 <ul><li>戦略的な人事業務の企画・改善： <ul><li>給与労務、評価制度など、人事業務全般において、単なる運用に留まらない戦略的な企画立案と継続的な改善を主導します。</li></ul></li><li>人事情報システムの最適化： <ul><li>HRIS（人事情報システム）の企画・運用・改善を通じて、人事データの活用を最大化し、業務効率化と意思決定の迅速化に貢献します。</li></ul></li><li>人事領域の予算管理： <ul><li>人事関連予算の企画、運用、改善を行い、人件費の最適化と効果的な人材投資を実現します。</li></ul></li><li>全社横断プロジェクトの推進： <ul><li>人事領域における全社横断プロジェクトにおいて、人事部内だけでなく、経理、法務、税務など他部門との調整や制度整理をリードし、プロジェクト成功に導きます。</li></ul></li></ul><h1>人事部門について</h1><blockquote>組織体制について</blockquote>各事業部門別にHRBP組織と、採用と組織開発を担うタレントマネジメントチーム、制度企画等を行う人事企画チーム、またグループ子会社の給与社保を担うペイロールチーム、労務を担うピープルリレーションチーム、広報を担うコーポレートコミュニケーショングループで構成されています<h2>ポジションの魅力</h2><blockquote>業務範囲の「広さ」と「深さ」</blockquote>多様な事業形態のグループ会社を持つ業務の幅の「広さ」と、企業規模ならではの人事業務の「深さ」と、その両方を経験できる環境の中で人事スペシャリストとしての経験を広げる事が可能です。また、業務・システムの両軸から業務プロセス全体のデザイン企画立案〜実行まで対応いただくため、システム的な知見と、人事業務プロセスの理解を高める事ができます。各事業は成長スピードが早く、人事業務領域においても、その変化に対応するために大小さまざまなプロジェクトを推進する機会があり、コーポレート人事担当として専門性を高めることや経験領域を広げることが可能です。将来的なキャリアとして、そのスペシャリティを高めていくか、マネジメントラインとして能力を発揮するか、いずれのキャリアも可能なポジションです。<h1>応募資格</h1><blockquote>◆必須スキル/経験 </blockquote>・業務改善系のコンサルティング企業における、BPO/業務改善/システム導入コンサルティング経験 ・業務フロー、オペレーションの設計・改善のご経験 ・複数のステークホルダー（外部業者、社内別部門等）を巻き込んだプロジェクト、イベントの経験（リーダー、メンバー問わず）<blockquote>◆歓迎スキル/経験 </blockquote>・人事領域におけるコンサルティング業務経験（人事系業務システムの導入・構築経験。給与/社会保険など人事業務に関する知見。) ・会計領域に関する業務知見 ・バックオフィスに関する業務DX化の経験 ・システム開発または運用経験 ・プロジェクトリーダーとしてのプロジェクトマネジメント経験<h2>求める人物像</h2>・自ら問題意識をもって主体的にスピード感を持って業務に取り組める方 ・成長を安定的に支える人事全般の専門性と、新しい取り組みや変化に臨機応変に対応しつつ事業側を支援する柔軟な発想を持てる方 ・未経験の人事関連イベントに於いても、自ら紐解き、周囲と協調しながらあるべき姿を模索できる方 ・下記、弊社の行動指針に共感いただける方 &nbsp; <a href="https://corp.gree.net/jp/ja/corporate/mission/" rel="nofollow" target="_blank">グリーのミッション・ビジョン・バリュー</a> </section> <section class="pg-descriptions"> <table> <tbody><tr><th>職種 / 募集ポジション</th><td>【人事】グリーグループ｜セントラル人事_社内人事業務コンサルタント</td></tr><tr><th>雇用形態</th><td>正社員</td></tr><tr><th>給与</th><td> <dl><dt>応相談</dt><dd class="pg-supplement-txt">■月給制 ・45時間分の時間外手当相当額を含み支給。※超過分支給有 ■給与改定：年2回（2月・8月） ・経験、業績、能力、貢献に応じ同社規定により決定。 ■賞与：年2回（2月・8月） ・会社業績、個人業績等によって決定。 ■試用期間：あり（原則3ヶ月、試用期間中も待遇に変更なし ※当社規程による）</dd></dl> </td></tr><tr><th>勤務地</th><td><ul><li> 106-0032&nbsp; 東京都港区六本木6-11-1 六本木ヒルズゲートタワー <a class="pg-descriptions-location sg-icon location" href="http://www.google.com/maps?q=%E6%9D%B1%E4%BA%AC%E9%83%BD%E6%B8%AF%E5%8C%BA%E5%85%AD%E6%9C%AC%E6%9C%A86-11-1+%E5%85%AD%E6%9C%AC%E6%9C%A8%E3%83%92%E3%83%AB%E3%82%BA%E3%82%B2%E3%83%BC%E3%83%88%E3%82%BF%E3%83%AF%E3%83%BC" rel="nofollow" target="_blank"> 地図で確認 </a></li></ul><pre>■喫煙環境について 屋内禁煙（屋外喫煙所あり）</pre></td></tr><tr><th>雇用形態備考</th><td><pre>※職種・ポジションにより、契約社員での雇用提示の可能性がございます。 　予めご了承お願い申し上げます。(正社員登用の実績有)</pre></td></tr><tr><th>選考フロー</th><td><pre>・書類選考 + 面接3回程度 + （合格の場合）オファー面談 ※状況に応じて面接回数は変更する場合があります。 ※必要に応じて面談/会食を途中に実施させていただく場合がございます。 ※選考はオンラインでの実施を想定しておりますが、一度はオフラインで対面する機会を設けさせていただきたいと考えております。</pre></td></tr></tbody></table> </section> <section class="pg-descriptions"> <table><caption>会社情報</caption><tbody><tr><th>会社名</th><td>グリーホールディングス株式会社</td></tr><tr><th>事業内容</th><td><pre>■ゲーム事業 ■メタバース事業 ■IP事業 ■DX事業 ■投資事業</pre></td></tr><tr><th>設立</th><td><pre>2004年12月7日</pre></td></tr><tr><th>代表者</th><td><pre>代表取締役会長兼社長 田中 良和</pre></td></tr><tr><th>本社所在地</th><td><pre>東京都港区六本木6-11-1 六本木ヒルズゲートタワー</pre></td></tr><tr><th>従業員数</th><td><pre>1,533人（グループ全体・2025年3月末現在）</pre></td></tr><tr><th>勤務時間</th><td><pre>09:30～18:30（実働8時間）休憩 60分 ※裁量労働（専門/企画）の場合は上記時間を基準とし、労働者に委ねる。</pre></td></tr><tr><th>就業の場所の変更の範囲</th><td><pre>（雇入れ直後、変更の範囲※） 当社のオフィスまたは当社が指定する場所、在宅勤務の場合は社内細則に則る ※「変更の範囲」とは、将来の配置転換などによって変わり得る就業場所の範囲を指す。</pre></td></tr><tr><th>休日休暇</th><td><pre>完全週休2日制（土・日）、祝祭日、年次有給休暇（入社3カ月後に10日間付与）、夏季休暇、年末年始休暇、慶弔休暇、ファミリー休暇等</pre></td></tr><tr><th>福利厚生</th><td><pre>■GREE Family Support ファミリー在宅、ファミリー休暇、ベビーシッター補助、時短/時差出勤 ■GREE Lifestyle Support ドリンク補助、企業型確定拠出年金、従業員持株会 (従業員持株会は正社員のみ対象) 詳細はこちらをご確認ください：https://corp.gree.net/jp/ja/recruit/benefit/</pre></td></tr><tr><th>各種保険</th><td><pre>健康保険、厚生年金、雇用保険、労災保険</pre></td></tr><tr><th>働き方</th><td><pre>当社では、現在在宅勤務と出社を併用した就業形態をとっております。 （部門にもよりますが、在宅勤務3日～4日、出社は1日～2日程度） ※入社当初は、業務や会社のカルチャーに慣れていただくことを目的として、一定期間は出社いただくことを想定しております。 詳細は面接の際にご確認ください。</pre></td></tr><tr><th>従事すべき業務の変更の範囲</th><td><pre>会社の指定する業務</pre></td></tr><tr><th>有期労働契約を更新する場合の基準に関する事項（通算契約期間又は更新回数の上限を含む）</th><td><pre>・更新については、会社が従業員に事前に通知し、従業員の同意を得た上で更新を行うことがあるが、自動更新はしません。 ・また、更新の有無は、以下の事情を勘案して判断します。 (1)会社の経営状況 (2)業務の内容又は契約の条件変更の有無 (3)契約期間中の勤務成績、態度又は勤怠状況 (4)業務遂行能力、又は業務効率性 (5)業務の進捗状況 (6)業務量の変更の有無、又は契約期間満了時の業務量 (7)就業規則を含む会社規程の遵守状況 (8)その他上記各号に準じる状況の有無 ・雇用契約の期間は、原則として1年を超えないものとし、更新がなされた場合でも、最初に労働契約を締結してから、通算して4年を雇用期間の上限とします。 </pre></td></tr></tbody></table> </section> <section class="pg-apply-box"> <ul><li> <a href="https://hrmos.co/pages/gree/jobs/00091270/apply" class="sg-button l primary jsc-apply-trigger" rel="nofollow">Apply Now</a> </li></ul> </section>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.