Nice

Technical Support Engineer

Senior Technical Support Engineer

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The Senior Technical Support Engineer will provide expert guidance and support to a high-priority customer's end users on their Workforce Management (WFM) software solution, ensuring efficient and effective use to achieve business objectives. This role involves collaborating with various NICE teams to maintain the overall health and performance of the cloud-based WFM solution. Responsibilities include end-to-end issue resolution with NICE departments and the customer, maintaining high customer satisfaction through frequent updates, conducting thorough troubleshooting to minimize escalations, participating in knowledge transfer, and documenting all service requests in accordance with SLA.

Regional Vice President - SLED East

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">So, what’s the role all about?</h2>The Senior Technical Support Engineer will be dedicated to a high-priority customer, providing expert guidance and support to their end users on the efficient and effective use of their Workforce Management (WFM) software solution. This role is crucial in helping the customer achieve their business objectives. Additionally, the Senior Technical Support Engineer will collaborate with various teams at NICE to ensure the overall health and performance of the cloud-based WFM solution.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">How will you make an impact?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work with various NICE departments (Support and R&D) and the customer for end-to-end resolution of issues</li><li class="leading-relaxed">Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates</li><li class="leading-relaxed">Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations</li><li class="leading-relaxed">Participate in knowledge transfer activities as required</li><li class="leading-relaxed">Work in accordance with NICE support process, procedures, contractual SLA’s</li><li class="leading-relaxed">Document all interactions related to services requests (SRs) in NICE Support System in accordance with SLA</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Have you got what it takes?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with Linux.</li><li class="leading-relaxed">Minimum 2-year experience supporting large, global, complex enterprise software clients</li><li class="leading-relaxed">Excellent troubleshooting skills of AWS solutions</li><li class="leading-relaxed">Experience in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, security issues etc.</li><li class="leading-relaxed">Ability to detect and troubleshoot SQL Server related CPU, memory, I/O, disk space and other resource contention</li><li class="leading-relaxed">Must be available to participate in an on-call rotation to provide 24x7 support to the client.</li><li class="leading-relaxed">Excellent verbal and written communication skills</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What’s in it for you?</h2>Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Enjoy NICE-FLEX!</h2>At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.Requisition ID: 8938.Reporting into: Manager, Priority Support.Role Type: Individual Contributor.#LI-HybridAbout NiCENICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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Associate Editors at Springer Nature play a crucial role in advancing the manuscript pipeline for the BMC Series. Responsibilities include evaluating manuscripts for editorial guidelines, selecting peer reviewers, and making informed editorial decisions. This full-time position in Pune requires effective time management to handle multiple tasks and deadlines, ensuring timely progress and high-quality content for a diverse portfolio of journals.

We are an ambitious and dynamic organisation, and home to some of the best-known names in research, educational and professional publishing. Working at the heart of a changing industry, we are always looking for great people who care about delivering quality to our customers and the communities we work alongside. In return, you will find that we open the doors to discovery for all our employees – offering opportunities to learn from some of the best in the business, with a culture that encourages curiosity and empowers people to find solutions and act on their instincts.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Springer Nature Group</h3>Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit http://group.springernature.com/ and follow @SpringerNature / @SpringerNatureGroup.Associate Editors, primarily focused on manuscript management, play a key role in advancing the manuscript pipeline for all BMC Series. Their responsibilities include evaluating manuscripts for compliance with editorial guidelines, selecting and inviting suitable peer reviewers, and making informed editorial decisions on submissions.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Brand</h3>As an Associate Editor, you will play a crucial role in the success of the BMC Series by supporting the editorial management of content across a diverse portfolio of journals. This dynamic and varied position offers the opportunity to engage with a wide range of topics while contributing to the overall growth and success of BMC as a whole.Effective time management is a key aspect of this role, as you will be responsible for handling multiple tasks and deadlines simultaneously. From managing the peer review process to making editorial decisions, you'll need to prioritize efficiently and ensure timely progress on manuscripts. Your ability to stay organized and maintain a steady workflow will be crucial to supporting the smooth operation of the BMC Series portfolio and delivering high-quality content.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Role Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Assessing manuscripts for adherence to our editorial policies and suitability for peer review, resolving concerns with authors as and when required</li><li class="leading-relaxed">Identify and invite appropriate peer reviewers and manage the peer review process in a timely manner</li><li class="leading-relaxed">Make editorial decisions in accordance with BMC Series peer-review policies and standards.</li><li class="leading-relaxed">Coordinate with internal editorial teams to progress manuscripts through our manuscript submission system.</li><li class="leading-relaxed">Address manuscript challenges as they arise, in consultation with their manager and the Journal Editor when needed.</li></ul>Additional tasks:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Participate in outreach activities within the research community to promote the Series and encourage submission of manuscripts</li><li class="leading-relaxed">Support content promotion activities via BMC Series social media and blog networks</li><li class="leading-relaxed">Participate in working groups and projects to support research integrity and ongoing improvements in editorial processes, peer review standards, and journal quality.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Experience, Skills & Qualifications:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Educated to PhD level (or equivalent), in a biomedical field</li><li class="leading-relaxed">In-depth knowledge of key areas of the BMC Series editorial policies</li><li class="leading-relaxed">Strong interpersonal communication skills</li><li class="leading-relaxed">Excellent written and verbal communication skills in English.</li><li class="leading-relaxed">Excellent organizational ability and time-management skills</li><li class="leading-relaxed">Highly self-motivated, resourceful and achievement oriented</li><li class="leading-relaxed">Strong analytical/critical appraisal skills</li><li class="leading-relaxed">Ability to work cooperatively with colleagues at all levels and as part of a team</li><li class="leading-relaxed">Ability to adapt to changing circumstances</li><li class="leading-relaxed">Willing to travel occasionally and represent BMC at external events</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Need to be capable of:</h3>1. Technical CapabilityUses technical/job knowledge and experience to meet and exceed job requirements. Efficiently manages workload and projects within set timelines, achieving set objectives.2. Relationship Building/Teamwork (incorporating Communication, Influencing and Trust)Builds effective relationships through positive communication that motivates and influences others. Honest and trustworthy; a valued team member, actively involved in achieving team objectives. Works cooperatively and flexibly with other members of the team.3. Problem SolvingTakes initiative to identify current and potential problems and determines the best solution. Identifies the cause of problems and key issues through investigation; identifies effective, logical and practical solutions.4. Personal Effectiveness (incorporating results focused, productivity, ownership, delegation)To be considered for the role, Candidates should submit a cover letter in addition to their Resume when applying.In accordance with our internal career movement guidance, 12 months in current role is a requirement before applying to a new role.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Technical Support Engineer

Technical Support Engineer

Senior Technical Support Engineer

Senior Dedicated Support Engineer

Senior NOC Engineer, CX

Lead NOC Engineer, CX

Manager, Network Operation, CX

Customer Service Engineer

Solutions Sales Executive - AI

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