Nice

Senior Dedicated Support Engineer

Lead NOC Engineer, CX

Commercial Account Executive - (East Coast)

Account Executive, CX

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Director, Revenue Accounting

Manager Engineering, DevOps

Lead Software Engineer (AWS, C#, GO)

HRBP

The Dedicated Support Engineer (DSE) at NICE is a technical expert responsible for proactive and reactive support to large enterprise customers. This role involves seamless incident resolution, system stability, and continuous improvement. The DSE combines deep technical troubleshooting with strategic customer engagement, cross-functional collaboration, and operational excellence, focusing on incident management, change control, compliance, and governance for managed services customers.

Senior Cloud Site Reliability Engineer

The Dedicated Support Engineer (DSE) is a technical expert within NICE’s Technical Support organization, responsible for delivering proactive, and reactive support to large enterprise customers. Acting as a trusted advisor and technical liaison, the DSE ensures seamless incident resolution, system stability, and continuous improvement across customer environments. This role combines deep technical troubleshooting with strategic customer engagement, cross-functional collaboration, and operational excellence. The DSE supports managed services customers with a focus on incident management, change control, compliance, and governance.Key Responsibilities1. Incident & Problem Management<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Serve as the primary contact for customer-raised incidents and service disruptions.</li><li class="leading-relaxed">Perform advanced troubleshooting across platforms including NICE, Avaya, Microsoft Teams, and more.</li><li class="leading-relaxed">Escalate complex issues to higher tier/vendors and drive resolution to closure.</li><li class="leading-relaxed">Conduct Root Cause Analysis (RCA) for recurring issues and share insights with stakeholders.</li><li class="leading-relaxed">Ensure all incidents are resolved within agreed SLAs and maintain high CSAT.</li></ul>2. Change & Release Management<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Plan, test, and implement approved changes such as patches, upgrades, and configuration updates.</li><li class="leading-relaxed">Participate in CAB meetings, presenting impact and risk assessments.</li><li class="leading-relaxed">Ensure rollback strategies are documented and ready for critical changes.</li><li class="leading-relaxed">Maintain detailed documentation and implementation guides.</li></ul>3. Monitoring & Preventive Maintenance<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Monitor system health and NICE monitoring.</li><li class="leading-relaxed">Conduct regular health checks and share proactive reports with customers.</li><li class="leading-relaxed">Identify performance bottlenecks and initiate preventive actions.</li><li class="leading-relaxed">Validate backup integrity, disaster recovery readiness, and patch compliance.</li></ul>4. General Provisioning & Access Requests<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provisioning of new user/agent IDs in recording platforms.</li><li class="leading-relaxed">Assigning/adjusting recording profiles (voice, chat, screen).</li><li class="leading-relaxed">Provisioning access roles (e.g., Compliance Officer, Supervisor, Playback user).</li><li class="leading-relaxed">Profile setup for compliance/legal teams.</li></ul>5. Compliance & Audit Support<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Ensure recording systems (voice/chat/video) meet regulatory and business compliance standards.</li><li class="leading-relaxed">Provide audit artifacts such as ticket logs, configuration snapshots, uptime reports, and RCA documentation.</li><li class="leading-relaxed">Support internal and external audits with evidence of control adherence.</li></ul>6. Customer & Stakeholder Management<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Build strong relationships with customer stakeholders to align support with business priorities.</li><li class="leading-relaxed">Participate in governance calls, providing updates on incidents, SLAs, and satisfaction metrics.</li><li class="leading-relaxed">Handle escalations with professionalism and clarity, fostering trust and confidence.</li><li class="leading-relaxed">Collaborate with cross-functional teams including infrastructure, network, Microsoft, and security.</li></ul>7. Knowledge & Documentation<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Maintain and update SOPs, knowledge bases, and troubleshooting guides.</li><li class="leading-relaxed">Mentor backup engineers and onboard new team members to ensure knowledge continuity.</li><li class="leading-relaxed">Drive continuous improvement through automation and simplification of recurring tasks.</li></ul>8. Project Support<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support migration and upgrade projects such as NICE product deployments, and Teams recording transitions.</li><li class="leading-relaxed">Assist in solution validation, testing, and customer acceptance.</li><li class="leading-relaxed">Contribute to design documentation and participate in technical reviews.</li></ul>9. Reporting & Governance<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Prepare and present reports on uptime, incident trends, SLA adherence, and ticket analytics.</li><li class="leading-relaxed">Highlight risks and recurring issues, proposing long-term solutions.</li><li class="leading-relaxed">Provide visibility into resource utilization and operational performance.</li></ul>Qualifications & Skills<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's degree in a technology-related field or equivalent experience.</li><li class="leading-relaxed">ITIL Foundation (for SRF/support process adherence), Microsoft certifications (MS Teams, Azure Fundamentals/Administrator), Basic Networking (CCNA-level or equivalent).</li><li class="leading-relaxed">Familiarity with CTI integration (Avaya AES, Cisco CTI).</li><li class="leading-relaxed">Ticketing systems (ServiceNow, Remedy, ITSM tools).</li><li class="leading-relaxed">Log analysis (application logs, Windows Event Viewer, SIP traces).</li><li class="leading-relaxed">RCA documentation and preventive action planning.</li><li class="leading-relaxed">Basic SQL queries for DB (Oracle/SQL Server).</li><li class="leading-relaxed">Understanding of DB health monitoring and backup status.</li><li class="leading-relaxed">Windows Server administration (user permissions, patching, IIS), Active Directory integration with NICE, Virtualization platforms (VMware/Hyper-V).</li><li class="leading-relaxed">Microsoft Teams compliance recording enablement & troubleshooting.</li><li class="leading-relaxed">SIP call flows related to recording.</li></ul>Soft Skills / Service Orientation<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong customer communication (handling compliance & audit queries).</li><li class="leading-relaxed">Ability to document SOPs and knowledge base articles.</li><li class="leading-relaxed">Team collaboration and escalation management.</li><li class="leading-relaxed">Proactive monitoring and preventive issue identification.</li></ul>

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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Condé Nast

Editorial Assistant, British Vogue

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Software Engineer II

Software Engineer I

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SoftwareOne

P&C Employee Life Cycle Ops Analyst

British Vogue is seeking a highly organized and proactive Editorial Assistant to support the Head of Editorial Content and the wider editorial team. This role is crucial for the smooth operation of the editorial department, involving administrative, logistical, and coordination responsibilities in a fast-paced, creative environment. The assistant will manage diaries, travel, expenses, and communication, while also assisting with research, fact-checking, and social media coordination. The position offers significant exposure to British Vogue's inner workings and collaboration with senior staff.

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Data & Performance Specialist (Maternity Cover)

Executive Director, Audience Development

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Digital Media Strategist

Senior Manager - Facilities

The foundation of Vogue’s leadership and authority is the brand’s unique role as a cultural barometer for a global audience. Vogue places fashion in the context of culture and the world we live in — how we dress, live and socialize; what we eat, listen to and watch; who leads and inspires us. Vogue immerses itself in fashion, always leading readers to what will happen next. Thought-provoking, relevant and always influential, Vogue defines the culture of fashion.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2>Location:London, GBCondé Nast is a global media company, home to iconic brands including <a href="https://www.vogue.co.uk/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Vogue</a>, <a href="https://www.gq-magazine.co.uk/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">GQ</a>, <a href="https://www.glamourmagazine.co.uk/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Glamour</a>, <a href="https://www.cntraveller.com/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">CN Traveller</a>, <a href="https://www.vanityfair.com/?srsltid=AfmBOoqzTBFZnVHhFwQWV6XwfpphPrz6ZXNumj1XhNlEEjDhWVQRc69W" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Vanity Fair</a>, <a href="https://www.wired.com/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Wired</a>, <a href="https://www.worldofinteriors.com/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">The World of Interiors</a>, <a href="https://www.houseandgarden.co.uk/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">House & Garden</a> and <a href="https://www.tatler.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Tatler</a>, among many others.We are headquartered in New York and London and operate in 32 markets worldwide, with a footprint of more than 1 billion consumers across print, digital, video and social platforms.Condé Nast thrives on collaboration, and our teams come together in the office four days a week (Monday - Thursday).We value diversity of background, views and cultures. We celebrate people for their personal qualities, skills and contributions, recognising the power our brands have to influence and shape culture.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">The Role</h2><a href="http://www.vogue.co.uk/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">British Vogue</a> is looking for a highly organised, detail-oriented and proactive Editorial Assistant to support the Head of Editorial Content and the wider editorial team.This role is essential to the smooth running of the editorial department and involves a range of administrative, logistical and coordination responsibilities within a fast-paced, creatively driven environment.The ideal candidate will be confident, efficient and collaborative, with excellent communication skills and a strong ability to prioritise.The Editorial Assistant will serve as a key point of contact across internal teams and external partners, requiring professionalism, discretion and a calm approach under pressure.While this role may occasionally involve light editorial tasks, the primary focus is on administrative support and departmental organisation.This position offers exposure to the inner workings of British Vogue and close collaboration with senior editorial staff.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What will you be doing?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support the editorial team with daily operational and administrative tasks.</li><li class="leading-relaxed">Manage the Head of Editorial Content’s diary, schedule, expenses and meeting coordination.</li><li class="leading-relaxed">Manage all travel arrangements for the Head of Editorial Content, including flights, accommodation, ground transportation and visas - prepare comprehensive travel itineraries, coordinate schedule changes, and ensure all logistics are handled efficiently and in line with budget and company policy.</li><li class="leading-relaxed">Maintain smooth communication between editorial leaders, internal departments and external stakeholders.</li><li class="leading-relaxed">Manage general editorial logistics, including office administration.</li><li class="leading-relaxed">Coordinate documents, image assets, call-ins, permissions and other materials needed for stories and shoots.</li><li class="leading-relaxed">Assist in planning team events, appointments and work sessions.</li><li class="leading-relaxed">Assist senior editors with research, fact-checking, sourcing references and preparing briefing materials.</li><li class="leading-relaxed">Support the Head of Editorial Content with social media coordination.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About you</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proven experience in an administrative or coordination role, ideally within media, fashion or a related creative industry.</li><li class="leading-relaxed">Exceptional organisational skills, strong attention to detail and the ability to manage multiple priorities simultaneously.</li><li class="leading-relaxed">Strong written and verbal communication skills and a professional, polished demeanour.</li><li class="leading-relaxed">Comfortable working in a fast-paced environment and adapting to changing needs.</li><li class="leading-relaxed">A proactive problem-solver with sound judgement and a positive, collaborative attitude.</li><li class="leading-relaxed">A genuine interest in fashion, culture and the editorial values of British Vogue.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Does this sound like you?</h2>Please upload your CV and cover letter, which highlights why you'd love to take on this role and why you're a great match for what we're looking for.We value the time and effort behind every application. All submissions are reviewed by a member of our talent team - we don’t use AI-assisted technology to review applications.The closing date for applications is Friday, 16th January at 10 am.As you can imagine, we receive a high volume of applications and may close the advert early. We recommend submitting your application as soon as possible to avoid disappointment.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What benefits do we offer?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">25 days holiday (plus bank holidays) and extra days of annual leave if you move house or want to volunteer.</li><li class="leading-relaxed">You’ll have access to a competitive pension scheme, Bupa Private Healthcare, Season ticket loans and eye tests.</li><li class="leading-relaxed">We offer a range of tools to support your wellbeing, including core hours, 10 remote days (from home or a country with a Condé Nast office location), access to our Employee Assistance Programme, corporate gym membership and cycle to work scheme.</li><li class="leading-relaxed">We’re a dog friendly office, plus you’ll enjoy discounts and magazine subscriptions, keeping you up to date with all things Condé Nast.</li><li class="leading-relaxed">We encourage personal and professional growth through the Condé Nast Learning Hub where you’ll find an extensive portfolio of learning courses and training, available in local languages.</li><li class="leading-relaxed">Our Employee Resource Groups provide a platform for employees to identify shared objectives, exchange ideas, and work on community priorities for our global workforce.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What happens next?</h2>If you are interested in this opportunity, please apply below, and we will review your application as soon as possible. You can update your resume or upload a cover letter at any time by accessing your candidate profile.Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.