Nice

Senior Dedicated Support Engineer

Lead NOC Engineer, CX

Account Executive, CX

Director, Revenue Accounting

Manager Engineering, DevOps

HRBP

Senior Cloud Site Reliability Engineer

Cloud Architect

Account Executive, Japan

The Dedicated Support Engineer (DSE) at NICE is a technical expert responsible for proactive and reactive support to large enterprise customers. This role involves seamless incident resolution, system stability, and continuous improvement. The DSE combines deep technical troubleshooting with strategic customer engagement, cross-functional collaboration, and operational excellence, focusing on incident management, change control, compliance, and governance for managed services customers.

Senior Professional Services Engineer

The Dedicated Support Engineer (DSE) is a technical expert within NICE’s Technical Support organization, responsible for delivering proactive, and reactive support to large enterprise customers. Acting as a trusted advisor and technical liaison, the DSE ensures seamless incident resolution, system stability, and continuous improvement across customer environments. This role combines deep technical troubleshooting with strategic customer engagement, cross-functional collaboration, and operational excellence. The DSE supports managed services customers with a focus on incident management, change control, compliance, and governance.Key Responsibilities1. Incident & Problem Management<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Serve as the primary contact for customer-raised incidents and service disruptions.</li><li class="leading-relaxed">Perform advanced troubleshooting across platforms including NICE, Avaya, Microsoft Teams, and more.</li><li class="leading-relaxed">Escalate complex issues to higher tier/vendors and drive resolution to closure.</li><li class="leading-relaxed">Conduct Root Cause Analysis (RCA) for recurring issues and share insights with stakeholders.</li><li class="leading-relaxed">Ensure all incidents are resolved within agreed SLAs and maintain high CSAT.</li></ul>2. Change & Release Management<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Plan, test, and implement approved changes such as patches, upgrades, and configuration updates.</li><li class="leading-relaxed">Participate in CAB meetings, presenting impact and risk assessments.</li><li class="leading-relaxed">Ensure rollback strategies are documented and ready for critical changes.</li><li class="leading-relaxed">Maintain detailed documentation and implementation guides.</li></ul>3. Monitoring & Preventive Maintenance<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Monitor system health and NICE monitoring.</li><li class="leading-relaxed">Conduct regular health checks and share proactive reports with customers.</li><li class="leading-relaxed">Identify performance bottlenecks and initiate preventive actions.</li><li class="leading-relaxed">Validate backup integrity, disaster recovery readiness, and patch compliance.</li></ul>4. General Provisioning & Access Requests<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provisioning of new user/agent IDs in recording platforms.</li><li class="leading-relaxed">Assigning/adjusting recording profiles (voice, chat, screen).</li><li class="leading-relaxed">Provisioning access roles (e.g., Compliance Officer, Supervisor, Playback user).</li><li class="leading-relaxed">Profile setup for compliance/legal teams.</li></ul>5. Compliance & Audit Support<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Ensure recording systems (voice/chat/video) meet regulatory and business compliance standards.</li><li class="leading-relaxed">Provide audit artifacts such as ticket logs, configuration snapshots, uptime reports, and RCA documentation.</li><li class="leading-relaxed">Support internal and external audits with evidence of control adherence.</li></ul>6. Customer & Stakeholder Management<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Build strong relationships with customer stakeholders to align support with business priorities.</li><li class="leading-relaxed">Participate in governance calls, providing updates on incidents, SLAs, and satisfaction metrics.</li><li class="leading-relaxed">Handle escalations with professionalism and clarity, fostering trust and confidence.</li><li class="leading-relaxed">Collaborate with cross-functional teams including infrastructure, network, Microsoft, and security.</li></ul>7. Knowledge & Documentation<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Maintain and update SOPs, knowledge bases, and troubleshooting guides.</li><li class="leading-relaxed">Mentor backup engineers and onboard new team members to ensure knowledge continuity.</li><li class="leading-relaxed">Drive continuous improvement through automation and simplification of recurring tasks.</li></ul>8. Project Support<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support migration and upgrade projects such as NICE product deployments, and Teams recording transitions.</li><li class="leading-relaxed">Assist in solution validation, testing, and customer acceptance.</li><li class="leading-relaxed">Contribute to design documentation and participate in technical reviews.</li></ul>9. Reporting & Governance<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Prepare and present reports on uptime, incident trends, SLA adherence, and ticket analytics.</li><li class="leading-relaxed">Highlight risks and recurring issues, proposing long-term solutions.</li><li class="leading-relaxed">Provide visibility into resource utilization and operational performance.</li></ul>Qualifications & Skills<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's degree in a technology-related field or equivalent experience.</li><li class="leading-relaxed">ITIL Foundation (for SRF/support process adherence), Microsoft certifications (MS Teams, Azure Fundamentals/Administrator), Basic Networking (CCNA-level or equivalent).</li><li class="leading-relaxed">Familiarity with CTI integration (Avaya AES, Cisco CTI).</li><li class="leading-relaxed">Ticketing systems (ServiceNow, Remedy, ITSM tools).</li><li class="leading-relaxed">Log analysis (application logs, Windows Event Viewer, SIP traces).</li><li class="leading-relaxed">RCA documentation and preventive action planning.</li><li class="leading-relaxed">Basic SQL queries for DB (Oracle/SQL Server).</li><li class="leading-relaxed">Understanding of DB health monitoring and backup status.</li><li class="leading-relaxed">Windows Server administration (user permissions, patching, IIS), Active Directory integration with NICE, Virtualization platforms (VMware/Hyper-V).</li><li class="leading-relaxed">Microsoft Teams compliance recording enablement & troubleshooting.</li><li class="leading-relaxed">SIP call flows related to recording.</li></ul>Soft Skills / Service Orientation<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong customer communication (handling compliance & audit queries).</li><li class="leading-relaxed">Ability to document SOPs and knowledge base articles.</li><li class="leading-relaxed">Team collaboration and escalation management.</li><li class="leading-relaxed">Proactive monitoring and preventive issue identification.</li></ul>

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Capgemini

Lead Software Engineer - TM Functional

Linux Administrator with Cloud

Lead Software Engineer - SD /OTC

Linux Yocto Developer

Capco

Business Analyst- Capital Market/IB Domain

Systems Analyst I / Hybrid - Macaé

BA - Release Manager

Business Data Analyst

BA- Reference Data - Mumbai

Capgemini is seeking a Lead Software Engineer specializing in SAP TM Functional. This role involves leading and supporting SAP TM implementations and upgrades, configuring various SAP TM modules such as Master Data Management, Forwarding Order Management, Planning and Optimization, and Freight Settlement. The engineer will manage transportation processes, execute planning and tendering, collaborate with stakeholders for functional specifications, and integrate SAP TM with other SAP and legacy systems. Responsibilities also include end-user training, troubleshooting, and documentation, requiring strong hands-on SAP TM configuration experience and excellent analytical skills.

We are a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. Capgemini is a global leader in partnering with companies to transform and manage their business. Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

Adobe Experience Platform Real Time Customer Data Platform Developer

Anonymization in Confidential AI

Tokenization in Confidential AI

Oracle Enterprise Data Management Cloud Service

SAP ABAP HANA Consultant

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2>Key Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead and support SAP TM implementations and upgrades.</li><li class="leading-relaxed">Configure SAP TM modules including:</li><li class="leading-relaxed">Master Data Management</li><li class="leading-relaxed">Forwarding Order Management</li><li class="leading-relaxed">Freight Unit Building Rules</li><li class="leading-relaxed">Planning and Optimization</li><li class="leading-relaxed">Freight Order Management</li><li class="leading-relaxed">Charge Calculation and Freight Settlement</li><li class="leading-relaxed">Manage transportation processes for inbound, outbound, and domestic shipments.</li><li class="leading-relaxed">Execute transportation planning, carrier selection, and tendering.</li><li class="leading-relaxed">Collaborate with stakeholders to gather requirements and translate them into functional specifications.</li><li class="leading-relaxed">Integrate SAP TM with SAP ERP, EWM, and other legacy systems.</li><li class="leading-relaxed">Provide end-user training and support.</li><li class="leading-relaxed">Troubleshoot and resolve SAP TM issues.</li><li class="leading-relaxed">Document configurations, processes, and enhancements.</li></ul>Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions or applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He or she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His or her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his or her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description - Grade Specific</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong hands-on experience in SAP TM configuration.</li><li class="leading-relaxed">Knowledge of transportation capacity and demand planning.</li><li class="leading-relaxed">Experience with interactive freight tendering and collaboration portals.</li><li class="leading-relaxed">Familiarity with various freight modes: Rail, Road, Water/River.</li><li class="leading-relaxed">Understanding of SAP TM integration with other SAP modules (SD, MM, EWM).</li><li class="leading-relaxed">Excellent analytical and problem-solving skills.</li><li class="leading-relaxed">Strong communication and stakeholder management abilities.</li></ul>

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