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As a Senior Product Marketing Manager at NVIDIA, you will develop go-to-market plans and content (web pages, blogs, presentations) to promote NVIDIA AI technologies on cloud platforms.  You'll build customer success stories, manage events, integrate software solutions with marketing strategies, and review partner materials.  This role requires strong communication, storytelling, and a deep understanding of the NVIDIA AI platform and its value proposition.  Experience in a technology company and a passion for AI are essential. Responsibilities include collaborating with CSPs, creating marketing content, coordinating events, and ensuring alignment of messaging across different teams.

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<div data-automation-id="jobPostingDescription" class="css-4r17ng">NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world. Join our team as a Senior Product Marketing Manager enthusiastic about AI and deep learning. Be part of innovating AI technologies, supporting cloud service providers.What You’ll Be Doing:<ul><li>Develop go-to-market plans and content such as web pages, blogs, news, social media, and presentations to help CSPs promote NVIDIA technologies on their cloud platforms</li><li>Build customer success stories about end-users and ISVs using NVIDIA technologies on cloud platforms</li><li>Coordinate and manage events to showcase NVIDIA technologies and partnerships</li><li>Integrate software solutions with marketing strategies</li><li>Review partner marketing materials for value proposition and overall messaging alignment</li><li>Develop messaging and strategies to support partner and campaign marketing teams</li><li>Travel to trade shows, conferences, or technical sales training as needed</li></ul>What We Need To See:<ul><li>Undergraduate degree or equivalent experience in computer science, computer engineering, or relevant technical field</li><li>Experience developing content and speaking publicly to different audiences, with solid storytelling abilities. Please provide samples of public-facing content (blogs, decks, ebooks, etc.)</li><li>Demonstrated conceptual understanding of the NVIDIA AI platform and its value proposition</li><li>5+ years of combined experience in a product marketing or technical role at a technology company</li><li>Passion for getting things done quickly</li><li>Ability to prioritize multiple projects and work independently with minimal direction</li></ul>Ways To Stand Out From The Crowd:<ul><li>Direct experience in a marketing role at a CSP</li><li>Strong knowledge and understanding of the cloud computing and AI markets</li><li>Experience working with players in the AI and deep learning ecosystem</li><li>MBA or Master’s degree or equivalent experience in Engineering or Computer Science from a leading university</li></ul>The base salary range is 124,000 USD - 230,000 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.<div><div><div><div><div><div><div>You will also be eligible for equity and <a rel="noopener noreferrer" target="_blank" href="https://www.nvidia.com/en-us/benefits/">benefits</a>. NVIDIA accepts applications on an ongoing basis. </div></div></div></div></div></div></div>NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.</div>

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As a Customer Support Specialist at Novo, you'll be a key player in building out the user journey, from onboarding to advocacy.  Responsibilities include high-touch support and escalation management, handling inbound and outbound communications (calls, emails, chats), educating customers on Novo's features, ensuring compliance, strengthening feedback loops, and collaborating cross-functionally. You'll work directly with customers to understand their needs and help them succeed.  The ideal candidate has 2+ years of experience in customer-facing roles, strong financial product knowledge, excellent communication skills, and proficiency with CRM systems.  The role demands problem-solving, active listening, and adapting to a fast-paced environment while maintaining high customer experience standards.

<div id="content" class="">
 <div class="content-intro">We started Novo to challenge the status quo— we’re on a mission to build the operating system to destroy the back office, so small businesses (SMB’s) can do more of what they love. Novo is flipping the script of the FinTech world, and we’re excited to lead the small business FinTech revolution.
We are looking for people of character. Pragmatic and capable people who want to see their work drive better outcomes for small businesses — the backbone of our economy. You will join our&nbsp;team and work on the building blocks of everything Novo ships.
&nbsp;&nbsp;Why Novo?
<ul>
<li style="font-weight: 400;">Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America</li>
<li style="font-weight: 400;">Positive, inclusive, supportive culture cheering you on your journey</li>
<li style="font-weight: 400;">We work with very new technologies and architecture patterns&nbsp;</li>
<li style="font-weight: 400;">We provide learning and development budgets to help you grow and bond with your team&nbsp;</li>
<li style="font-weight: 400;">Able to work from the office 3+ days per week</li>
<li style="font-weight: 400;">Offices in NYC, Miami, India, and Colombia</li>
</ul></div>

 Role Summary:
Work directly with our Customer Support team as we build out our user journey, from onboarding to advocacy. We’re looking for someone passionate about improving the customer experience - while not being afraid to connect with customers to understand their needs and help them succeed with Novo.
Essential Functions:&nbsp;
<ul>
<li>High-Touch Support &amp; Escalation Management – Take ownership of escalated customer cases, ensuring swift and effective resolutions. Proactively review and intervene in DSAT cases, product survey feedback, and other high-priority issues requiring white-glove support. Provide guidance and escalation assistance to the BPO on complex cases.</li>
<li>Multi-Channel Customer Engagement – Handle inbound and outbound calls, emails, and chats as needed, delivering professional, efficient, and seamless support across all communication channels.</li>
<li>Drive Product Knowledge &amp; Adoption – Educate customers on Novo’s features, integrations, and best practices to enhance their business operations. Recommend tailored solutions to drive product adoption.</li>
<li>Ensure Compliance &amp; Process Accuracy – Maintain knowledge of security, compliance, and operational policies while identifying and addressing process gaps.</li>
<li>Strengthen Feedback Loops – Submit BPO errors for QA review and flag missing resources for Novo Knowledge and Training to improve team accuracy and efficiency.</li>
<li>Collaborate for Customer-Centric Solutions – Work cross-functionally with internal teams to resolve issues, share customer insights, and improve processes. </li>
</ul>
Requirements for the Role:
<ul>
<li>2+ years of experience in a customer-facing support or sales role, preferably via phone, email, or chat.</li>
<li>Strong understanding of financial products, services, and compliance standards.</li>
<li>Ability to engage confidently in both proactive outbound and inbound customer interactions across multiple channels.</li>
<li>Skilled in positioning Novo’s products and services as solutions, with a persuasive and customer-focused approach.</li>
<li>Strong problem-solving, active listening, and communication skills (verbal and written).</li>
<li>Comfortable working in a fast-paced, dynamic environment while maintaining a high standard of customer experience.</li>
<li>Proficient with CRM systems, ticketing platforms, softphones, email tools, and web-based applications.</li>
<li>Adaptable and proactive, with a strong sense of urgency and the ability to pivot as needed in high-priority situations.</li>
<li>Open to a flexible schedule, including weekends and holidays as needed.</li>
<li>Consistently meets or exceeds productivity and quality benchmarks.</li>
</ul>
&nbsp;
How We Define Success:
<ul>
<li>Escalations are managed effectively with exceptional oversight of the customer experience, ensuring swift resolution and proactive issue mitigation.</li>
<li>Demonstrates autonomy in completing duties, problem-solving independently, and leveraging available resources to find answers when needed.</li>
<li>Synthesizes information accurately, follows instructions precisely, and applies critical thinking to resolve complex issues.</li>
<li>Consistently meets productivity and quality benchmarks for customer interactions and internal documentation.</li>
<li>Every customer interaction upholds a high standard of excellence, measured by CSAT surveys, QA reviews, and direct customer feedback.</li>
<li>Drives account retention and activity, treating every touchpoint as an opportunity to enhance customer success.</li>
</ul>
Nice To Have, but Not Required:
<ul>
<li>Experience with our tech stack such as Zendesk</li>
<li>Startup, specifically Fintech, experience</li>
<li>SaaS, B2B, or other sales environments</li>
<li>Interested in Fintech and the future of Work</li>
</ul>

 

 <div class="content-conclusion">Novo values diversity as a core tenet of the work we do and the businesses we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic. </div>
</div>