NSUS Group

Live Chat Support (Bilingual)

Payments and Treasury Clerk

Full-Stack Developer

Join GGPoker, a leading online poker network, as a Live Chat Support Agent in Toronto. This full-time, on-site role involves providing first-line customer service and sales support to casino players. Responsibilities include responding to player inquiries via live chat, troubleshooting account and gameplay issues, and escalating technical problems. You will also identify hesitant users and offer incentives like free spins to encourage registration or deposits, proactively supporting marketing efforts. Maintaining fast response times, high-quality customer experience, and balancing multiple chats are crucial. You will also collaborate with Support and Marketing teams, sharing insights into customer behavior and participating in training.

<div><strong>Company Overview:</strong></div><div><span style="background-color:transparent;color:rgb(0,0,0);">Join our creative and innovative team as we connect and entertain players all around the world, creating exciting experiences and lasting connections, on the world&rsquo;s largest online poker network and biggest poker events!</span></div><div><br></div><div><span style="background-color:transparent;color:rgb(0,0,0);">Home of the World Champion Daniel Negreanu, Winner of the Best Poker Software, and Guinness World Records holder of the largest ever online poker prize pool, GGPoker has taken the only poker world by storm.</span></div><div><br></div><div><span style="background-color:transparent;color:rgb(0,0,0);">HQ'ed in Toronto with offices in 9 major cities and 700 top international talents, NSUS is an industry-leading global company dedicated to shaping the future of gaming. GGPoker holds the largest online poker market share globally, and we are looking for dynamic, innovative, and passionate team members to be part of the World&rsquo;s #1.</span></div><div><br></div><div><strong>Position Overview:</strong></div><div><span style="background-color:transparent;color:rgb(0,0,0);">We are hiring Live Chat Support Agents to be the first point of contact for our players. This is a full-time, onsite position based in our Toronto office. The role combines customer service with sales support, providing live assistance to both new and existing casino users.</span></div><div><br></div><div><span style="background-color:transparent;color:rgb(0,0,0);">You'll help players with questions, technical issues, and account support&mdash;while also stepping in to convert hesitating users into active players by offering real-time incentives like free spins.&nbsp;</span></div><div><br></div><div><strong>Duties and Responsibilities:</strong></div><div><span style="background-color:transparent;color:rgb(0,0,0);">Customer Support</span></div><ul><li><span style="background-color:transparent;color:rgb(0,0,0);">Respond promptly and professionally to player inquiries via live chat</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Troubleshoot account issues, deposits, withdrawals, and gameplay questions</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Provide clear, friendly guidance through our platform and its features</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Escalate technical or policy-based issues when needed</span></li></ul><div><span style="background-color:transparent;color:rgb(0,0,0);">Sales &amp; Conversion</span></div><ul><li><span style="background-color:transparent;color:rgb(0,0,0);">Identify hesitation signals in live chats with potential customers</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Offer free spins or targeted promotions to encourage registration or deposit</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Proactively support marketing efforts through personalized chat engagement</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Close the gap between interest and action with persuasive, brand-aligned messaging</span></li></ul><div><span style="background-color:transparent;color:rgb(0,0,0);">Chat Quality &amp; Professionalism</span></div><ul><li><span style="background-color:transparent;color:rgb(0,0,0);">Maintain fast response times and high-quality customer experience</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Balance multiple chats while maintaining accuracy and tone consistency</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Log chat data and provide feedback on trends or common issues</span></li></ul><div><span style="background-color:transparent;color:rgb(0,0,0);">Team Collaboration &amp; Insights</span></div><ul><li><span style="background-color:transparent;color:rgb(0,0,0);">Work closely with the Support and Marketing teams to stay aligned on offers and messaging</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Share real-time insights into customer behavior and feedback</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Participate in team training sessions and knowledge base development</span></li></ul><div><br></div><div><strong>Requirements:</strong></div><ul><li><strong>Bilingual </strong><span style="background-color:transparent;color:rgb(0,0,0);">in French and English&nbsp;</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Ability to type quickly and accurately in a live chat environment</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Strong interpersonal and persuasive abilities</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Customer-focused mindset with a calm and friendly tone</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Comfortable multitasking and working in a fast-paced environment</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Familiarity with online casinos or gaming is a bonus, but not required</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Previous experience in customer support or chat-based sales is an asset</span></li></ul><div><br></div><div><strong>Compensation:</strong></div><ul><li><span style="background-color:transparent;color:rgb(0,0,0);">Annual raise based on performance</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Discretionary bonus</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Competitive and flexible benefits after the probationary period</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Coverage for commute</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Endless snacks, coffee, tea, and beverages</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Work with and learn from the very best in the iGaming industry</span></li></ul><div><br></div><div><em>We are an equal-opportunity employer and we are committed to building a diverse, inclusive, and welcoming workplace for all. NSUS is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, NSUS will make accommodations available to applicants with disabilities upon request during the recruitment process.</em></div><div><br></div><div><br></div>

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Zenoti

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Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes. As an Inbound SDR, you will primarily handle incoming sales inquiries via phone calls and chat, and assist in qualifying prospects for our software solutions. This role will also involve occasional coverage for other inbound SDRs who are out of office. The ideal candidate will be organized, detail-oriented, and adept at multitasking in a fast-paced environment. Prior customer service experience is essential for success in this role.

Zenoti is a leading cloud-based, business software used by spas, salons and medi-spas. With our all-in-one solution, spa and salon managers are more easily able to manage all aspects of their business from managing their appointment book, billing through a POS, CRM, employee schedules and payroll, inventory, running marketing promotions, enabling online booking and online sales and more. Zenoti clients are also able to drive real business results, things like increasing the customer retention, customer spend and cutting down on cost.

Product & Customer Support Consultant

Executive Assistant to the CLO & CFO

Senior Product Support Specialist

<p class="my-4 text-gray-700 leading-relaxed">Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes</p><p class="my-4 text-gray-700 leading-relaxed">Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.</p><p class="my-4 text-gray-700 leading-relaxed">Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com</p><p class="my-4 text-gray-700 leading-relaxed">As an Inbound SDR, you will primarily handle incoming sales inquiries via phone calls and chat, and assist in qualifying prospects for our software solutions. This role will also involve occasional coverage for other inbound SDRs who are out of office. The ideal candidate will be organized, detail-oriented, and adept at multitasking in a fast-paced environment. Prior customer service experience is essential for success in this role.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What will I be doing?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Respond promptly and professionally to inbound sales inquiries via phone calls and chat.</li><li class="leading-relaxed">Engage with prospects to understand their needs and qualify them as potential customers.</li><li class="leading-relaxed">Schedule product demonstrations and meetings with Account Executives (AEs) and Solution Engineers (SEs) based on prospect interest and qualification.</li><li class="leading-relaxed">Maintain accurate records of interactions and sales activities using our CRM system (e.g., Salesforce).</li><li class="leading-relaxed">Collaborate effectively with the sales team to ensure smooth handoffs and transitions for qualified leads.</li><li class="leading-relaxed">Occasionally cover for other inbound SDRs during absences or peak times.</li><li class="leading-relaxed">Meet quarterly quota targets for qualified demos completed.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Skills & Qualifications</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Previous experience in a customer service or sales support role is required.</li><li class="leading-relaxed">Strong communication skills, both verbal and written.</li><li class="leading-relaxed">Excellent organizational and time management skills; ability to prioritize tasks effectively.</li><li class="leading-relaxed">Tech-savvy with a good understanding of software applications and the ability to learn new technologies quickly.</li><li class="leading-relaxed">Ability to work independently and as part of a team in a fast-paced, collaborative environment.</li><li class="leading-relaxed">Attention to detail and a commitment to accuracy in maintaining records and managing customer interactions.</li><li class="leading-relaxed">Flexibility to adapt to changing priorities and business needs.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Education and Experience:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree preferred or equivalent practical experience.</li><li class="leading-relaxed">Proven track record in customer service, sales support, or a related field.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Benefits</h2><p class="my-4 text-gray-700 leading-relaxed">At Zenoti, we believe that when people feel good, they are able to do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, supportive and dynamic work environment, and encourage our employees to balance life, work, and wellbeing. We offer all of our employees:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Best in industry salary, plus bonus</li><li class="leading-relaxed">Medical, dental, and vision coverage</li><li class="leading-relaxed">Take advantage of our competitive 401k match program to help secure your financial future</li><li class="leading-relaxed">Paid parental leave</li><li class="leading-relaxed">Flexible work hours</li></ul>

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