NSUS Group

Customer Relations Executive - Dutch Speaking

IT Specialist

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The Customer Relations Executive - Dutch Market will be responsible for providing exceptional customer service and support to Dutch-speaking GGPoker customers via email, phone, and live chat. This role involves resolving customer inquiries, monitoring player activities, and ensuring adherence to operational and regulatory processes such as Know Your Customer (KYC), GDPR, and account security best practices. The executive will collaborate with the MLRO (Money Laundering Reporting Officer) and raise internal STR (suspicious transactions report) when applicable. This role requires excellent communication skills, attention to detail, and the ability to manage a high volume of tasks. The core hours for this role will be 12:00-21:00, five days per week, including weekend hours.

<div><strong>Who are we?</strong></div><div><br></div><div>Home of world Champion Daniel Negreanu, Winner of the best poker software 2021 and Guinness record holder for largest-ever online prize pool, GGPoker has taken the online poker world by storm. GGPoker launched in 2017, designed from the ground up by an experienced team of poker players who truly love the game.</div><div><br></div><div>From our humble beginnings, GGPoker has grown to a group of 400 people spanning the globe from our headquarters in Canada to our offices across the globe.</div><div><br></div><div>GGPoker holds the largest online poker market share globally, and we are looking to add talented and passionate individuals that will help us maintain being number one.</div><div><br></div><div>As a team member working on site, you have an opportunity to collaborate with and continuously learn from the very best professionals in the iGaming industry.</div><div><br></div><div><strong>Purpose:</strong></div><div><br></div><div>We are seeking a Customer Relations Executive - Dutch Market to join our Customer Relations team in Toronto, reporting to the Head of Customer Relations.</div><div><br></div><div>As the Customer Relations Executive - Dutch Market, you will be an integral part of the Dutch Market Hybrid Support team. The singular focus is delivering the highest levels of service and protection possible to Dutch-speaking GGPoker customers.</div><div><br></div><div>This team monitors player activities and liaises directly with players via email, phone, and live chat to resolve their queries, acting as friendly and knowledgeable customer-facing ambassadors for the GGPoker brand.</div><div><br></div><div>The core hours for this role will be 12:00-21:00, five days per week, including weekend hours (specific days each week to be decided by consultation and based on business needs).</div><div><br></div><div><strong>Duties and Responsibilities:</strong></div><div><br></div><ul><li>Support: Respond to calls, emails &amp; live chats; understand and follow various operational and regulatory processes, such as Know Your Customer (KYC), GDPR and account security best practices</li><li>Monitoring: Monitor and maintain relevant risk triggers and act in accordance with policy and procedure; work closely with our MLRO (Money Laundering Reporting Officer) and raise internal STR (suspicious transactions report) when applicable</li><li>Communication: Liaise with the team manager on a daily basis to ensure all customer interactions are carried out and recorded appropriately</li><li>Other duties as required</li></ul><div><br></div><div><strong>Requirements:</strong></div><div><br></div><ul><li>Fluent/native level Dutch language skills (speaking, reading &amp; writing)</li><li>Excellent communication skills with fluent English</li><li>Any responsible gaming experience would be a bonus</li><li>Flexibility, versatility and in a position to work in accordance with the demands of the business</li><li>Attention to detail</li><li>Strong prioritization, good decision-making skills, with ability to manage a high volume of tasks</li><li>Good relationship-building skills</li></ul><div><br></div><div><strong>What We Like You to Have:</strong></div><div><br></div><ul><li>A passion for online gaming, including poker and sports betting (or at the very least be interested to learn about them) and knowledge of the online gaming industry</li><li>An interest in being part of a friendly and enthusiastic team!</li><li><strong>Integrity: </strong>Being dependable and following through on commitments. Being open and honest when communicating with others. Holding yourself accountable and owning up to your shortcomings. Consistently chooses to do the right thing without exception on integrity issues and where we have responsibilities for our customers</li><li><strong>Collaborative:</strong> A willingness to find solutions to problems whilst working in a team unit</li><li><strong>Positive attitude:</strong> Finds a way to get things done, is open-minded to exploring new ways of achieving our collective goals, and has a positive impact within the business</li></ul><div><br></div><div><strong>Rewards, Benefits, and Perks</strong></div><div><br></div><ul><li>Competitive Salary</li><li>Bonus</li><li>Salary Review</li><li>Endless snacks and drinks</li><li>Commuter Perk - Parking pass or Presto Card</li><li>Comprehensive benefits</li></ul><div><br></div><div><strong>Job Type:&nbsp;</strong></div><div><br></div><ul><li>Full-time (on-site)</li></ul><div><br></div><div><em>We are an equal-opportunity employer and we are committed to building a diverse, inclusive, and welcoming workplace for all. NSUS is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, NSUS will make accommodations available to applicants with disabilities upon request during the recruitment process.</em></div>

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The Growth Marketing Manager will plan and execute paid marketing campaigns for the upcoming free-to-play first person shooter Splitgate 2. Responsibilities include developing user acquisition strategies, launching and optimizing paid marketing campaigns, leveraging CRM data for player retention and retargeting, monitoring and analyzing key performance metrics, identifying ad creative needs, maintaining relationships with advertising publishers, and adhering to a monthly ad budget. They will collaborate with senior marketing and leadership to achieve goals for user acquisition, re-engagement, and efficiency. The role requires a passion for gaming and strong analytical skills.

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<div><p>1047 Games began with the simple principle that people should have fun while making great games. Bucking convention and driven by a passion to create the ultimate gaming experience, Ian Proulx and Nicholas Bagamian founded 1047 Games in 2017 in their Stanford dorm room. Their love for arena shooters of the past drove them to create Splitgate, a unique sci-fi first-person shooter that adds portal guns to upend the genre.&nbsp;</p> <p>What started as two computer science majors putting portals into a first-person shooter for a project demo has evolved into a VC-backed company which has raised more than $120MM in funding.&nbsp;</p> <p>At 1047 Games, you’ll find a permanently remote, dedicated team of top-tier talent from some of the world’s biggest gaming and tech companies who share our founders’ vision. Grit, ingenuity, a desire to have fun, and a start up mentality define our crew. We are currently working on Splitgate 2.&nbsp;</p> <p><strong>What We're Looking For:&nbsp;</strong></p> <ul> <li>An experienced growth marketing manager to plan and execute our paid marketing campaigns for the upcoming free-to-play first person shooter Splitgate 2.&nbsp;</li> </ul> <p><strong>What You Will Be Doing:&nbsp;</strong></p> <ul> <li>Partnering with senior marketing and company leadership to develop high-level media planning allocations in a comprehensive user acquisition (UA) strategy.&nbsp;</li> <li>Planning, launching, and optimizing paid marketing campaigns to drive awareness, installs, and reengagement.&nbsp;</li> <li>Leveraging our CRM database and customer segmentation tooling to retain and retarget our player base through customized campaigns once Splitgate 2 is launched.&nbsp;</li> <li>Monitoring and analyzing our key performance metrics for campaigns on a daily basis to optimize the efficiency and efficacy of our advertising spend.&nbsp;</li> <li>Identifying ad creative needs (videos, static image assets, cutbacks, versions) and partnering with internal creative teams to source them in a timely manner, including a forward-looking calendar of anticipated creative assets.</li> <li>Maintaining relationships with advertising publishers on the sell side to ensure we have the best features, audience insights, and commercial benefits to help Splitgate 2 grow.</li> <li>Partnering with a media agency / external consultants on oversight of some portion of our overall paid media budget that you may not manage yourself.</li> <li>Adhering to a monthly ad budget and adopting goals for user acquisition (volume of installs), reengagement (volume of returning players attributable to advertising), and efficiency (competitive costs per install and costs per action).</li> </ul> <p><strong>What You Will Need to Succeed:&nbsp;</strong></p> <ul> <li>Minimum of 5+ years of growth marketing experience at a video game publisher, ad agency, or major sell-side advertising publisher.</li> <li>Recent, hands-on experience with Google, Meta, and/or TikTok biddable ad buying interfaces.</li> <li>A passion for gaming, both as a marketer and a player.</li> <li>Strong skillsets in data analysis and real-time optimization.</li> <li>Copywriting proficiency (for ad descriptions, calls to action, etc.)</li> <li>Comfort working in a fast-paced, cross-functional organization with fully remote teams across time zones.</li> </ul> <p><strong>Pluses:</strong></p> <ul> <li>Experience with PC/console game growth marketing (i.e., Steam, PlayStation, Xbox) and attribution technology (e.g., Gamesight)</li> <li>Experience executing paid campaigns in ex-US markets, including familiarity with content localization processes and an understanding of basic market-specific cultural preferences across geographies like Germany, Japan, and Brazil.</li> <li>Familiarity with Splitgate or other PC/console shooters (Halo, Fortnite, Apex, etc.)</li> </ul></div>

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