NSUS Group

Live Chat Support (Bilingual)

Payments and Treasury Clerk

Full-Stack Developer

Join GGPoker, a leading online poker network, as a Live Chat Support Agent in Toronto. This full-time, on-site role involves providing first-line customer service and sales support to casino players. Responsibilities include responding to player inquiries via live chat, troubleshooting account and gameplay issues, and escalating technical problems. You will also identify hesitant users and offer incentives like free spins to encourage registration or deposits, proactively supporting marketing efforts. Maintaining fast response times, high-quality customer experience, and balancing multiple chats are crucial. You will also collaborate with Support and Marketing teams, sharing insights into customer behavior and participating in training.

<div><strong>Company Overview:</strong></div><div><span style="background-color:transparent;color:rgb(0,0,0);">Join our creative and innovative team as we connect and entertain players all around the world, creating exciting experiences and lasting connections, on the world&rsquo;s largest online poker network and biggest poker events!</span></div><div><br></div><div><span style="background-color:transparent;color:rgb(0,0,0);">Home of the World Champion Daniel Negreanu, Winner of the Best Poker Software, and Guinness World Records holder of the largest ever online poker prize pool, GGPoker has taken the only poker world by storm.</span></div><div><br></div><div><span style="background-color:transparent;color:rgb(0,0,0);">HQ'ed in Toronto with offices in 9 major cities and 700 top international talents, NSUS is an industry-leading global company dedicated to shaping the future of gaming. GGPoker holds the largest online poker market share globally, and we are looking for dynamic, innovative, and passionate team members to be part of the World&rsquo;s #1.</span></div><div><br></div><div><strong>Position Overview:</strong></div><div><span style="background-color:transparent;color:rgb(0,0,0);">We are hiring Live Chat Support Agents to be the first point of contact for our players. This is a full-time, onsite position based in our Toronto office. The role combines customer service with sales support, providing live assistance to both new and existing casino users.</span></div><div><br></div><div><span style="background-color:transparent;color:rgb(0,0,0);">You'll help players with questions, technical issues, and account support&mdash;while also stepping in to convert hesitating users into active players by offering real-time incentives like free spins.&nbsp;</span></div><div><br></div><div><strong>Duties and Responsibilities:</strong></div><div><span style="background-color:transparent;color:rgb(0,0,0);">Customer Support</span></div><ul><li><span style="background-color:transparent;color:rgb(0,0,0);">Respond promptly and professionally to player inquiries via live chat</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Troubleshoot account issues, deposits, withdrawals, and gameplay questions</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Provide clear, friendly guidance through our platform and its features</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Escalate technical or policy-based issues when needed</span></li></ul><div><span style="background-color:transparent;color:rgb(0,0,0);">Sales &amp; Conversion</span></div><ul><li><span style="background-color:transparent;color:rgb(0,0,0);">Identify hesitation signals in live chats with potential customers</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Offer free spins or targeted promotions to encourage registration or deposit</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Proactively support marketing efforts through personalized chat engagement</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Close the gap between interest and action with persuasive, brand-aligned messaging</span></li></ul><div><span style="background-color:transparent;color:rgb(0,0,0);">Chat Quality &amp; Professionalism</span></div><ul><li><span style="background-color:transparent;color:rgb(0,0,0);">Maintain fast response times and high-quality customer experience</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Balance multiple chats while maintaining accuracy and tone consistency</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Log chat data and provide feedback on trends or common issues</span></li></ul><div><span style="background-color:transparent;color:rgb(0,0,0);">Team Collaboration &amp; Insights</span></div><ul><li><span style="background-color:transparent;color:rgb(0,0,0);">Work closely with the Support and Marketing teams to stay aligned on offers and messaging</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Share real-time insights into customer behavior and feedback</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Participate in team training sessions and knowledge base development</span></li></ul><div><br></div><div><strong>Requirements:</strong></div><ul><li><strong>Bilingual </strong><span style="background-color:transparent;color:rgb(0,0,0);">in French and English&nbsp;</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Ability to type quickly and accurately in a live chat environment</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Strong interpersonal and persuasive abilities</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Customer-focused mindset with a calm and friendly tone</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Comfortable multitasking and working in a fast-paced environment</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Familiarity with online casinos or gaming is a bonus, but not required</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Previous experience in customer support or chat-based sales is an asset</span></li></ul><div><br></div><div><strong>Compensation:</strong></div><ul><li><span style="background-color:transparent;color:rgb(0,0,0);">Annual raise based on performance</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Discretionary bonus</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Competitive and flexible benefits after the probationary period</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Coverage for commute</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Endless snacks, coffee, tea, and beverages</span></li><li><span style="background-color:transparent;color:rgb(0,0,0);">Work with and learn from the very best in the iGaming industry</span></li></ul><div><br></div><div><em>We are an equal-opportunity employer and we are committed to building a diverse, inclusive, and welcoming workplace for all. NSUS is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, NSUS will make accommodations available to applicants with disabilities upon request during the recruitment process.</em></div><div><br></div><div><br></div>

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ness digital 

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GoTo Group, including Gojek and GoTo Financial, is Indonesia's largest digital ecosystem, empowering progress through technology. Gojek is Southeast Asia's leading on-demand platform, offering transportation, food delivery, and logistics. GoTo Financial accelerates financial inclusion with services like GoPay. The Data Scientist will translate business concerns into technical problems, develop and deploy data science solutions, analyze large datasets, and design experiments to improve systems within the Marketplace Team.

Data Analyst - Driver Risk

Driver Lifecycle & Loyalty Manager

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Demand Strategy Manager

Account Executive (Balikpapan)

Category Manager

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You Will Do</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Translate business concerns into technical problems that can be addressed using data science and machine learning techniques.</li><li class="leading-relaxed">Collaborate with product managers, machine learning engineers, and business users to develop and deploy data science solutions.</li><li class="leading-relaxed">Prototype and deploy data science models, ensuring they are scalable and maintainable in a production environment.</li><li class="leading-relaxed">Partner with business teams to continuously improve systems to meet Gojek’s evolving needs.</li><li class="leading-relaxed">Analyze large datasets to generate actionable insights.</li><li class="leading-relaxed">Design and conduct experiments to measure the impact of machine learning models and product features in the Marketplace Team</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you will need</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s or Master’s Degree in Computer Science, Statistics, Operations Research, or a related quantitative field, with at least 1-2 years of relevant experience.</li><li class="leading-relaxed">Hands-on experience with statistics, machine learning fundamentals, and proficiency in Python, SQL, and basic visualization tools.</li><li class="leading-relaxed">Strong understanding of data science and machine learning fundamentals, with the ability to formulate solutions to business problems.</li><li class="leading-relaxed">Ability to write clear and concise technical documentation.</li><li class="leading-relaxed">Experience in taking data science models from development to production.</li><li class="leading-relaxed">Competence in conducting independent analysis, including data manipulation, hypothesis formulation, and statistical analysis of experiments.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About GoTo Group</h3><p class="my-4 text-gray-700 leading-relaxed">GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Gojek</h3><p class="my-4 text-gray-700 leading-relaxed">Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About GoTo Financial</h3><p class="my-4 text-gray-700 leading-relaxed">GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.</p><p class="my-4 text-gray-700 leading-relaxed">GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.</p>

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