Senior Agent, Customer Service (Polish Speaker)

Senior Agent, Customer Service (Italian Speaker)

Senior Agent, Customer Service (German Speaker)

Manager, Customer Service

Senior Risk Manager, (Trading, 24/7 team)

Senior Product Manager, Trading Risk Management

Senior Product Manager, Trading Infrastructure

As a Senior Agent, Customer Service (Polish Speaker) at OKX, you will be the primary point of contact for global customers, addressing their inquiries and resolving issues in real-time across multiple channels (email, chat, voice, social media). You will be responsible for handling complaints and feedback related to products, platforms, and services, liaising with internal and external stakeholders. Maintaining a strong understanding of company products and building relationships with partners are key aspects of this role.

<div><div data-page-id="RpoEdRXrWoavx2xJ5CPu6mmysBc" data-lark-html-role="root" data-docx-has-block-data="false">
<div class="ace-line ace-line old-record-id-Y9usd0Vc5oLuEZxvabeuEyXOsih">
<div class="ace-line ace-line old-record-id-RKOAdw3kVoh5EQxcr2juP3i0sTb"><strong>Who We Are</strong></div>
<div class="ace-line ace-line old-record-id-RKOAdw3kVoh5EQxcr2juP3i0sTb">At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.</div>
<div class="ace-line ace-line old-record-id-Y9usd0Vc5oLuEZxvabeuEyXOsih">We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.</div>
</div>
</div>
<p><strong>About this job:</strong></p>
<p>Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and professional, courteous customer service are among your duties. Additionally, following up on help requests usually requires email communication as part of your tasks.</p>
<p><strong>What You’ll Be Doing:</strong></p>
<ul>
<li>Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media.</li>
<li>Liaising with both internal &amp; external stakeholder e.g. product managers &amp; the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc.</li>
<li>Maintaining a working knowledge of company products to effectively communicate with customers.</li>
<li>Creating and maintaining strong relationships with company partners and external stakeholders.</li>
<li>Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.</li>
</ul>
<p><strong>What We Look For In You:</strong></p>
<ul>
<li>Diploma from college or above, related to any major.</li>
<li>A minimum of 2 years' experience as a social media agent, customer service, or a similar role.</li>
<li>Excellent command of spoken and written English AND Polish.</li>
<li>Ability to work independently in a fast-paced environment.</li>
<li>Willingly to work according to given schedule to support 24x7 operations.</li>
<li>Strong people skills: Ability to navigate difficult situations and stay calm under pressure.</li>
<li>Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making.</li>
<li>Excellent time management: ability to multi-task to solve issue for Customers, while managing time.</li>
<li>Quick learner: ability to ramp up quickly and act on feedback constructively.</li>
</ul>
<p>Nice to Haves:</p>
<ul>
<li>Working knowledge of CRM tools, such as Zendesk.</li>
<li>Familiar with crypto/finance-technology industry</li>
<li>Experience working with teams across global offices and time zones.</li>
<li>Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications like GA.</li>
<li>Call center customer service-related work experience is preferred.</li>
</ul>
<p>Why Join Us?</p>
<ul>
<li>Competitive remuneration package</li>
<li>Yearly Performance Bonus</li>
<li>Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.</li>
<li>Employee engagement, recognition and appreciation program.</li>
<li>Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.</li>
</ul></div>

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Aristocrat Gaming

Senior Engineer I

Global Vice President, Field Services

Senior Technical Artist

Scanline VFX

VFX Supervisor

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Framestore

Lighting TD

Xsolla

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NVIDIA

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Aristocrat seeks a passionate Sr. Engineer I for testing and delivering high-quality games across Class 3 platforms.  This role involves functional, compliance, and integration testing of slot games for various global markets.  Responsibilities include creating test plans, identifying edge cases, analyzing software/hardware impact, generating defect reports, collaborating with development teams, and understanding product architecture.  The ideal candidate possesses 2-4 years of product testing experience (slot game experience preferred), strong testing skills, and excellent communication and analytical abilities. Proficiency in SDLC/STLC and Agile methodologies is essential.  The role requires strong analytical skills, attention to detail, effective communication, and the ability to manage time effectively.

Project & Operations Manager – Agile-Oriented

Senior Test Engineer

Senior Financial Analyst - D&D

Tech Art II

Vice President, Finance – Product Development & Technology

Customer Success Technical Manager

<div data-automation-id="jobPostingDescription" class="css-oplht1"><p><b>Summary:-</b></p><p></p><p>We’re looking for a professional who is passionate about testing and can help us in delivering excellent quality games over Class 3 gaming platforms. You should have hands-on experience in product testing and processes.</p><p>You will be part of a Software Integrity Test team responsible for functional, compliance and integration testing of slot games for many different systems and markets globally. We put a strong emphasis on individual ownership, and value engineers who take pride in working within a collaborative team environment throughout the product development cycle.</p><p></p><p><span><b>Roles and Responsibilities:-</b></span></p><ul><li><p>Individual contributor</p></li><li><p>Quick learner and good at assessing the product architecture and market requirements, and converting them into test <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Objectives/scenarios/cases.&nbsp;</span></p></li><li><p>Good at logical reasoning – highly competent analytical/logical thinking&nbsp;and problem-solving skills.</p></li><li><p>Work collaboratively with the product development teams to ensure overall team success</p></li><li><p>Communicate well with Project Managers, adapting test plans in accordance with changing business needs</p></li><li><p>Adapt continuously to changing processes, tools, and testing methods, and contribute to SIT Team discussions to improve the overall testing approach</p></li><li><p>Strong communication skills/Attention to details/Ability to manage time effectively.</p></li><li><p>Good analytical and aptitude skills</p></li></ul><p style="text-align:inherit"></p><p style="text-align:left"><b>What We're Looking For</b></p><ul><li><p>2-4 Years of technical product experience.</p></li><li><p>Product testing experience and/or slot game product experience preferred.</p></li><li><p>Solid core testing skills.</p></li><li><p>Ability to create solid test plans with clear objectives/scenarios and capture the edge cases and boundary conditions.</p></li><li><p>Able to identify the potential impact of software/hardware changes on the game functionality and create solid test plans accordingly.</p></li><li><p>Drive a self-learning journey to understand the domain and market regulations.</p></li><li><p>Generate clear and effective defect reports and analyze fixes to ensure product integrity is not compromised.</p></li><li><p>Able to review code changes and work with software developers, mathematicians, and tech artists to understand product architecture.</p></li><li><p>Understands SDLC/STLC and AGILE methodologies.</p></li><li><p>Ability to create test data upon RNG Generation.</p></li></ul><p style="text-align:inherit"></p><h2><span><span><span><span><span><span><span><span><span><span><span><b>Why Aristocrat?</b></span></span></span></span></span></span></span></span></span></span></span></h2><p style="text-align:inherit"></p><p style="text-align:left">Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.</p><p style="text-align:inherit"></p><p style="text-align:left">We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. <span>EEO M/F/D/V</span></p><ul><li><p style="text-align:left"><span><span><span><span><span><span><span><span><span><span><span>World Leader in Gaming Entertainment</span></span></span></span></span></span></span></span></span></span></span></p></li><li><p style="text-align:left"><span><span><span><span><span><span><span><span><span><span><span>Robust benefits package</span></span></span></span></span></span></span></span></span></span></span></p></li><li><p style="text-align:left"><span><span><span><span><span><span><span><span><span><span><span>Global career opportunities</span></span></span></span></span></span></span></span></span></span></span></p></li></ul><p style="text-align:inherit"></p><p style="text-align:left"><span><span><span><span><span><span><span><span><span><span><span><b>Our Values</b></span></span></span></span></span></span></span></span></span></span></span></p><ul><li><p style="text-align:left">All about the Player</p></li><li><p style="text-align:left">Talent Unleashed</p></li><li><p style="text-align:left">Collective Brilliance</p></li><li><p style="text-align:left">Good Business Good Citizen</p></li></ul><p style="text-align:inherit"></p><h2></h2><p style="text-align:left"><b>Travel Expectations</b></p>None<p style="text-align:inherit"></p><p style="text-align:left"><b>Additional Information:</b></p><p style="text-align:left">Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.</p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><i><span>At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.</span> </i></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

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Data Structures and Algorithms

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