When you join OLG, you’ll help deliver a winning experience for the people of Ontario while levelling up your career in a collaborative, innovative environment. You’ll help deliver exciting entertainment experiences for our players. You’ll help improve life in Ontario, because at OLG 100% of our profits go back to the province. At OLG we think big, move fast, and welcome change. We are bold, curious, open, and always taking our game to the next level.

Olg 

Senior Premium Customer Care Specialist

Senior Gaming Integrity Operational Specialist

Senior Digital Agile Enablement Manager

Sr Software Development Manager

Senior Sales Specialist

Executive Assistant

Scrum Master

Social Media Manager

As a Senior Premium Customer Care Specialist, you will provide exceptional support to OLG's premium customers via phone, chat, and email, building strong relationships. Your role includes managing inquiries, conducting outbound calls for promotions, and ensuring positive customer experiences. You will also be involved in representing OLG at customer appreciation events and continuously seeking ways to improve processes and policies. This position requires working shifts between 8:00 AM and 12:00 midnight, including weekends and holidays. You will be reporting to the Manager Premium Customer Care, Digital.

Range:
66,400.00 - 99,600.00 CADJob Description:Senior Premium Customer Care Specialist (2 vacancies)GAME ON – OLG needs youWe’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based gaming channels. Over the course of fiscal 2022-23, OLG delivered a record $2.5 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction, to become a world class gaming entertainment leader with a globally admired digital platform.We are ready to take this game to the next level and need a passionate ​Senior Premium Customer Care Specialist, Digital​ to ​​provide exemplary support to OLG’s premium customers and addresses inquiries in a manner that aligns with OLG’s customer-centric values. The role is accountable for inbound premium customer support and targeted outbound interaction in order to build and foster strong relationships with OLG’s premium digital customer accounts, upsell, cross-sell and create value-added opportunities in alignment with the digital product strategy​.​&nbsp;&nbsp;Must be able to work a variety of shifts between 8:00am and 12:00 midnight, including weekdays, weekends and holidays.&nbsp;YOUR ROLE IN THE GAME&nbsp;Reporting to the ​Manager Premium Customer Care, Digital​, you will be empowered to:&nbsp;&nbsp;<ul><li>Provide day-to-day support through phone, chat &amp; email to our premium iCasino, iLottery and iSports customers&nbsp;</li></ul><ul><li>Conduct both inbound and outbound interactions for premium and potential customers identified as part of Digital promotions or initiatives&nbsp;&nbsp;</li></ul><ul><li>Create memorable customer experiences at every interaction to establish a strong customer centric OLG brand&nbsp;</li></ul><ul><li>Manage customer inquiries with an account management &amp; player retention mindset to provide superior customer support at the first point of contact&nbsp;</li></ul><ul><li>Complete outbound digital premium customer calls in order to deliver targeted promotions, upsell and create value-added opportunities for premium customers based on their unique customer profile, contributing to the achievement of return on investment&nbsp;</li><li>Provide ongoing high level support for Premium Service offering such as Social Media, Literature Requests, and Executive complaints</li></ul><ul><li>Represent OLG and its brand at live customer appreciation events in coordination with the business, ensuring a positive experience for digital premium customers&nbsp;&nbsp;</li></ul><ul><li>Use the tools provided to ensure an exceptional customer experience through bonusing, promotions, live events and feedback appreciation&nbsp;</li></ul><ul><li>Document and record all customer interactions in order to monitor and analyze customer experiences; escalate common themes, issues and opportunities&nbsp;&nbsp;</li></ul><ul><li>Develop and maintain knowledge of OLG’s products, services, promotions and live events to ensure customers receive accurate information&nbsp;</li></ul><ul><li>Uphold the high standards of Responsible Gambling and PlaySmart in all premium service interactions&nbsp;</li></ul><ul><li>Develop and maintain knowledge of all OLG procedures to ensure compliance with organizational privacy, information and risk protocols&nbsp;</li></ul><ul><li>Serve as the primary point of contact for customer questions regarding products, services and promotions to support customers in optimizing their value from OLG offerings&nbsp;</li></ul><ul><li>Offer advice and guidance on products, services and promotions to enhance the customer’s interaction and value-add from OLG offerings&nbsp;</li></ul><ul><li>Continuously seek opportunities to improve department policies, processes and procedures to ensure efficient and effective operations&nbsp;</li></ul>WHAT YOU NEED TO PLAY&nbsp;​​Work Experience: ​​3+ years of customer service experience in Gaming/Entertainment operations; experience ​working in complex and challenging environments; experience with VIP/Premium customer relationship management​​ ​&nbsp; &nbsp;​Education: ​university degree or college diploma in relevant field or equivalent work experience; understanding of gaming, entertainment or other similar industries (ex. entertainment)​&nbsp;​Critical Skills: understanding of VIP's, marketing, CRM and operations; ​​customer service skills (verbal and written); communication and interpersonal skills; problem solving and troubleshooting skills; flexibility to work shift work between the hours of 8:00:00am to 12:00 midnight, including weekdays, weekends and holidays;​ Bilingual (English/French) is an asset​​ ​&nbsp;​Collaboration &amp; Fun: inclusive and collaborative work style while creating fun and excitement in our work&nbsp;​Integrity and Trust: do what's right and operate with transparency and openness&nbsp;​&nbsp;PERKS OF JOINING OUR TEAM<ul><li>Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario</li><li>Flexible Work Environment: to help balance both work and life</li><li>You Matter: family friendly work practices and hybrid work</li><li>Freedom to Innovate: supports new and better ways to be successful</li><li>Be your Authentic Self: environment that values diversity as a source of strength</li><li>Learning Galore: 24-7 access to robust online learning programs&nbsp;</li><li>Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario</li><li>Variable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)</li></ul>Learn about OLG – GAME ON!OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including, lottery, land-based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.The key to our success is our people. Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including hybrid work.Equity, diversity, and inclusion are essential elements of our culture and cornerstones of the Five Truths that OLGers Live by.&nbsp; At OLG, our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario.While we are re-shaping and growing our business, we are unwavering when it comes to living our purpose, and ensuring our business delivers meaningful benefits for the people of Ontario. OLG’s net profits are reinvested back into the province, contributing to the quality of life for Ontarians.To learn more about OLG go to our website at&nbsp; <a rel="noopener noreferrer" target="_blank" href="http://www.olg.ca">www.olg.ca</a>&nbsp;&nbsp;We look forward to hearing from you, interested applicants please apply online by May 21, 2025.OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at <a rel="noopener noreferrer" target="_blank" href="mailto:careers@olg.ca">careers@olg.ca</a> if you require accommodation at any time throughout the hire process.We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.Personal information is collected by the Ontario Lottery &amp; Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact <a rel="noopener noreferrer" target="_blank" href="mailto:careers@olg.ca">careers@olg.ca</a>, 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.

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The Purchasing Manager is responsible for all purchases of Offers/Projects/Products within their scope. They represent the purchasing organization within their scope (portfolio of project offers, sector). They are responsible for achieving purchasing goals within their scope. They are responsible for providing the best purchasing solution (quality, price, and deadline), meeting the needs of the customer and aligned with the Thales purchasing strategy led by the Global Category Managers (GCM). To this end, they manage a team of project purchasing managers for product offers who report directly to them. Key Responsibilities include developing and promoting the competitiveness of internal and external purchases, contributing to make/team/buy decisions and product policy, constructing and leading a purchasing team, managing purchasing activities and ensuring performance, participating in the preparation of the multi-year purchasing budget, ensuring compliance with contractual requirements of customers, supervising and guiding the team, acting as an escalation point for conflict resolution, and managing HR aspects of the team.

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Gerente de Compras&nbsp;Essa vaga é no modelo presencial na nossa unidade de São Bernardo do Campo.&nbsp;Sumário&nbsp;O Gerente de Compras é responsável por todas as compras de Ofertas/Projetos/Produtos dentro do seu escopo. Representa a organização de compras em seu escopo (portfólio de ofertas de projetos, setor). É responsável por atingir objetivos de compra dentro do seu escopo. É responsável por fornecer a melhor solução de compra (qualidade, preço e prazo), atendendo às necessidades do cliente e alinhado com a estratégia de compras da Thales liderada pelos Gerentes Globais de Categoria (GCM). Para este fim, gerencia uma equipe de gerentes de compras de projetos de ofertas de produtos que se reportam diretamente a ele.&nbsp;Principais Responsabilidades<ul><li>Desenvolver e promover a competitividade das compras internas e externas (clientes, consórcios, etc.)</li><li>Contribuir em decisões de make/team/buy e política de produtos, realizando análises específicas.</li><li>Construir e liderar equipe de compras (compradores de categoria e gerentes de desempenho de fornecedores) para garantir a competitividade em ofertas, projetos e produtos.</li><li>Gerenciar atividades de compras e garantir performance, competitividade e controle de riscos/oportunidades no escopo.</li><li>Participar da elaboração do orçamento plurianual de compras (MYB), fornecendo dados da sua área.</li><li>Garantir conformidade com as exigências contratuais dos clientes e com o processo de compras da Thales via Chorus 2.</li><li>Supervisionar e orientar a equipe em suas atividades e desenvolvimento profissional.</li><li>Atuar como ponto de escalonamento para resolução de conflitos internos e externos.</li><li>Gerenciar aspectos de RH da equipe: definição de metas, feedbacks, desenvolvimento de habilidades e recrutamento.</li><li>Assegurar conformidade com o Código de Ética e Código de Conduta da empresa.</li></ul>Qualificações<ul><li>Formação em Engenharia ou equivalente (Mestrado em Compras e Diploma de Engenharia Técnica)</li><li>Experiência na área Compras e nas Ofertas e Projetos do BL. </li><li>É necessária experiência em projetar soluções para o cliente. </li><li>Inglês avançado (mandatório).</li><li>Capacidade de trabalhar em equipas multifuncionais, num ambiente internacional partilhando objetivos bens comuns.</li></ul>Se você está animado para trabalhar na Thales, mas não atende aos requisitos dessa posição, te incentivamos a se juntar à nossa Comunidade de Talentos!O que oferecemosA Thales oferece um extenso programa de benefícios para todos os funcionários em tempo integral que trabalham 30 horas ou mais por semana e seus dependentes elegíveis, incluindo:<ul><li>Plano de Saúde e Odontológico.</li><li>Previdência privada com contribuição da empresa e um match.</li><li>Feriados pagos pela empresa, dias de férias e licença médica remunerada.</li><li>Seguro de Vida fornecido pela empresa.</li></ul>&nbsp;Why Join Us?&nbsp;Say HI and learn more about working at Thales <a rel="noopener noreferrer" target="_blank" href="https://youtu.be/9aMF4NMhEJo">click here</a>.&nbsp;&nbsp;#LI-Onsite&nbsp;At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

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