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A financial firm is seeking an Executive/VIP Tech Services team member in New York, NY. This hybrid role involves providing the highest level of 24/7 technology support to senior managers, troubleshooting desktop and mobile devices, coordinating technology services, and managing non-standard requests. The role requires proactive monitoring, maintaining security, and advising on professional and personal technologies.

Tech Lead - Python & Risk

<p class="my-4 text-gray-700 leading-relaxed">A financial firm is looking for a new member for their <strong>Executive/VIP Tech Services</strong> team in New York, NY.</p><p class="my-4 text-gray-700 leading-relaxed"><em>Pay: $54/hr</em></p><p class="my-4 text-gray-700 leading-relaxed">This role is hybrid with up to 4 days a week onsite in New York office (5 days depending on events). Occasional travel to Westchester office may be required.</p><p class="my-4 text-gray-700 leading-relaxed">This team is dedicated to delivering the highest level of technology support to the firm's most senior managers.The global team works closely together to optimize the firm's technology for each senior manager and provides 24/7 support.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provide a single point of contact for all IT related issues to senior management (VIPs)</li><li class="leading-relaxed">Troubleshoot desktop technologies and mobile devices (both personal and firm issued)</li><li class="leading-relaxed">Coordinate any technology service offering available via the firm (procurement, multimedia, mobile, telephony, etc.)</li><li class="leading-relaxed">Field non-standard technology request</li><li class="leading-relaxed">Home support visits as needed</li><li class="leading-relaxed">Board support of quarterly meetings for Executives and Directors</li><li class="leading-relaxed">Liaise with global IT service teams in support of senior managers</li><li class="leading-relaxed">Communicate scheduled outages, planned system upgrades, new application deployments, or any IT initiatives that impact service</li><li class="leading-relaxed">Pro-actively monitor all aspects of technology used by executives</li><li class="leading-relaxed">Provide support off hours remote support for any technical issue</li><li class="leading-relaxed">Maintain a continuous focus on technology and information security</li><li class="leading-relaxed">Provide advice and suggestions for VIPs - professional and personal technologies</li><li class="leading-relaxed">Identify areas where technology can enable and enhance the lives of senior management</li><li class="leading-relaxed">Advanced screening of new technologies, including pre-pilot, pilot, and UAT</li><li class="leading-relaxed">Design, develop and maintain strategic reports to provide visibility into the technology service space via metric analysis</li><li class="leading-relaxed">Create and/or and maintain tools and processes for the Executive Service Team</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A Bachelor's degree and/or 5 years of experience in the technology service space</li><li class="leading-relaxed">Experience supporting senior executives</li><li class="leading-relaxed">Confidence in representing the whole of Technology to the firm's most senior managers (VIPs)</li><li class="leading-relaxed">Must possess excellent verbal and written communication skills</li><li class="leading-relaxed">Experience in fast pace/financial services environment preferred</li><li class="leading-relaxed">Experience supporting Microsoft office suite including Outlook, Blackberry Work and iOS devices, Intune, Mobile Iron</li><li class="leading-relaxed">Ability to streamline support models and improve processes based on user feedback and continuous improvement methodologies</li><li class="leading-relaxed">Self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues</li><li class="leading-relaxed">Maturity to be able to execute job functions with minimal guidance</li><li class="leading-relaxed">Ability to effectively host calls with senior members of the firm, translate complex technical problems, and develop quick response plans to information security incidents</li><li class="leading-relaxed">Very strong verbal and written English communications skills</li><li class="leading-relaxed">Should have a background in Microsoft Windows operations or system administration, ideally in a demanding enterprise organization; Experience with one or more enterprise operations tools, such as Wireshark or Splunk would be a great help</li><li class="leading-relaxed">Experience working with SAS Cloud providers like Microsoft, Google, Adobe, AWS and others</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Required Technical Skills:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Windows Desktop (Windows 10/11)</li><li class="leading-relaxed">Active Directory skills</li><li class="leading-relaxed">PowerShell Scripting skills</li><li class="leading-relaxed">Wireshark</li><li class="leading-relaxed">Splunk</li><li class="leading-relaxed">Extrahop</li><li class="leading-relaxed">Sysinternal tools</li><li class="leading-relaxed">Telephony</li></ul>

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Decagon is a leading conversational AI platform empowering brands with concierge customer experience through AI agents. This Technical Program Manager role involves leading and coordinating the delivery of multiple AI agent development projects for major customers. You will break down ambiguous goals into phased roadmaps, manage cross-functional teams, track project delivery, ensure transparency, and continuously improve processes to achieve on-time, high-quality outcomes in a fast-paced, in-person environment.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Decagon</h2><p class="my-4 text-gray-700 leading-relaxed">Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.</p><p class="my-4 text-gray-700 leading-relaxed">Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.</p><p class="my-4 text-gray-700 leading-relaxed">We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—<em>customers are everything</em>, <em>relentless momentum</em>, <em>winner’s mindset</em>, and <em>stronger together</em>—shape how we work and grow as a team.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Team</h2><p class="my-4 text-gray-700 leading-relaxed">At Decagon, we’re building AI agents that power real customer interactions for some of the world’s most ambitious companies. Our customers aren’t just reading docs — they’re building mission-critical systems with us. That means every word, every guide, and every example directly impacts adoption and trust.</p><p class="my-4 text-gray-700 leading-relaxed">You’ll be joining a small, high-ownership team that moves fast, ships often, and cares deeply about clarity and craft. We work mostly in person and we treat documentation as a core product surface — not an afterthought.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Role</h2><p class="my-4 text-gray-700 leading-relaxed">As a Technical Program Manager, you will lead the coordination and support the delivery of multiple AI agent development projects simultaneously for our largest customers, breaking down ambiguous goals into phased roadmaps with clear milestones to ensure on-time, high-quality outcomes.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">In this role, you will</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Coordinate cross-functional teams:</strong> Work across technical and non-technical stakeholders – Agent Product Management, Go-to-market, and engineering product – through the full agent development lifecycle, aligning requirements and timelines and proactively managing dependencies and risks .</li><li class="leading-relaxed"><strong>Plan and track project delivery:</strong> Co-own project planning activities, including scoping requirements, prioritizing agent build roadmaps, aligning on milestones/outcomes, and identifying & clearing blockers to keep each implementation on track .</li><li class="leading-relaxed"><strong>Ensure transparency and alignment:</strong> Facilitate clear communication across all stakeholders, providing regular status updates and surfacing issues early so there are no surprises. You’ll also occasionally interface with customer teams to align on schedules or deliverables.</li><li class="leading-relaxed"><strong>Continually improve processes:</strong> Apply data-driven insights and lessons learned from each deployment to refine our playbooks and processes, ensuring we scale our customer implementations efficiently with high standards of quality.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Your background looks something like this</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>5+ years of experience</strong> as a program or project manager, ideally in the software-as-a-service (SaaS) industry</li><li class="leading-relaxed">Strong understanding of <strong>enterprise software delivery</strong> and experience driving successful customer implementations.</li><li class="leading-relaxed">Excellent <strong>project management skills</strong> — able to manage multiple complex builds simultaneously, prioritize effectively, and deliver on schedule.</li><li class="leading-relaxed">Exceptional <strong>communication and interpersonal skills</strong>, with the ability to build trust and coordinate across engineering, product, and customer teams.</li><li class="leading-relaxed"><strong>Analytical</strong> and structured thinker with the ability to identify and mitigate risks, resolve issues quickly, and make data-informed decisions.</li><li class="leading-relaxed"><strong>Technical acumen</strong> in the form of understanding technical concepts like APIs, integrations, or data flows, and can translate between technical and business audiences.</li><li class="leading-relaxed">Thrives in a <strong>fast-paced, dynamic environment</strong>, balancing multiple implementations while maintaining a high standard of quality and accountability.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Even better</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Hands-on AI/LLM experience:</strong> Exposure to conversational AI or large language models – for example, you’ve built side projects or shipped features with LLMs.</li><li class="leading-relaxed"><strong>Customer-facing implementation expertise:</strong> Prior experience in a high-ownership, customer-facing role such as solutions architect or implementations lead, where you drove a project from pre-sales through post-launch.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Benefits</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Medical, dental, and vision benefits</li><li class="leading-relaxed">Take what you need vacation policy</li><li class="leading-relaxed">Daily lunches, dinners and snacks in the office to keep you at your best</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Compensation</h2><p class="my-4 text-gray-700 leading-relaxed">$150K - $230K + Offers Equity</p><p class="my-4 text-gray-700 leading-relaxed">Compensation Range: $150K - $230K</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.