Optery

Customer Success Manager

Director of Finance

Full Stack Developer - Data Discovery and Removal Automation Team (Node.js, LATAM-based)

Senior Software Engineer - Data Discovery and Removal Automation Team (Node.js, Tech Lead, US-based)

Optery is a profitable company with significant sales growth, recognized for its personal data removal software. The Customer Success Manager will build and maintain strong customer relationships, drive adoption and retention, identify upsell opportunities, and manage renewals for enterprise customers. This role involves coordinating with cross-departmental teams to ensure customer success and satisfaction.

<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">About Optery</h1>Now is a great time to join Optery. Optery is profitable with $XXM annual revenue, and we 3x-ed sales last year. Our product was awarded “Editors’ Choice” by PCMag as the most outstanding in the personal data removal category for the 4th year in a row (2022 - 2025), we received the Cybersecurity Excellence Awards for Attack Surface Management, Digital Footprint Management, and Employee Privacy Protection for the 2nd year in a row (2024 - 2025), we received the Top InfoSec Innovator Award and Best Service for Attack Surface Management by Cyber Defense Magazine in 2025, Fortress Cybersecurity Award for Privacy Enhancing Technologies in 2025, Fast Company awarded Optery Next Big Things in Tech for Security and Privacy, Optery was ranked the #1 most effective of all personal data removal services tested in 2024 study by Consumer Reports, Optery was named one of Business Insider’s Top 30 Future Unicorns of 2025, and we’re changing the game in the world of consumer data in a way that puts individuals in control.Optery is automated opt out software, and we serve individuals, families and businesses. Our mission is to empower people to take control of their personal data, and we have a vision for a safer world through data privacy.Optery is the first company to offer a free report with dozens of screenshots showing where your personal information is being posted by hundreds of data brokers online (https://app.optery.com/signup), and the first to offer IT teams a completely self-service platform for finding and removing employee personal information from the web (https://business.optery.com/signup). Optery subscription plans automatically remove customers from these sites, clearing your home address, phone number, email and other personal information from the Internet at scale. The service is used to prevent threats like phishing, social engineering, identity theft, harassment and physical violence.Optery has completed its AICPA SOC 2, Type II security certification, and distinguishes itself with unparalleled search technology, data removal automation, visual evidence-based before-and-after reporting, data broker coverage, and API integration options.Hundreds of thousands of people rely on Optery to prevent attacks and keep their personal information off the Internet. Optery has raised $9M+ in funding from world-class investors such as Y Combinator, Alumni Ventures, Flex Capital, Global Founders Capital, Goodwater Capital, Pioneer Fund, Soma Capital, TRAC, Tribe Capital, Uncorrelated Ventures.Optery is headquartered in the San Francisco Bay Area, but operates as a fully-remote global team.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">About the role</h1>The Customer Success team is primarily responsible for facilitating strong and value-oriented customer relationships, driving customer growth through expansion and upsells and for customer retention.Optery is looking for a Customer Success Manager that will be responsible for managing a portfolio of business while driving adoption and retention and as well as acting as a point of escalation. The Customer Success Manager is the main point of contact for our enterprise customers and is responsible for coordinating, interacting, and working with cross-departmental teams to ensure customers realize their business outcomes with Optery.This is done through working in these areas of focus:<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Performance Objective #1: Retention Rate & Expansion</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Build and maintain strong relationships with assigned customers through regular check-ins, ensuring high customer satisfaction.</li><li class="leading-relaxed">Proactively identify and address potential risks, such as product issues or underutilization, that may lead to churn.</li><li class="leading-relaxed">Monitor customer health scores and take action based on data-driven insights.</li><li class="leading-relaxed">Implement feedback loops with customers to continuously improve the value they derive from the product.</li><li class="leading-relaxed">Identify and nurture upsell and cross-sell opportunities within the customer base.</li><li class="leading-relaxed">Regularly review customer accounts to identify expansion potential, offering tailored solutions to increase product adoption.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Performance Objective #2: Customer Health & Advocacy</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Conduct quarterly business reviews (QBRs) with customers to assess their satisfaction and alignment with strategic goals.</li><li class="leading-relaxed">Develop customer success plans that outline key metrics, milestones, and success criteria for customers.</li><li class="leading-relaxed">Encourage and facilitate customer participation in case studies, testimonials, or reference programs.</li><li class="leading-relaxed">Leverage customer health metrics to prioritize accounts requiring additional attention or engagement.</li><li class="leading-relaxed">Drive the adoption of new product features and updates to enhance the customer’s experience and outcomes.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Performance Objective #3: Renewal & Contract Management</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proactively manage the renewal process, ensuring that contracts are renewed on time and with the best possible terms.</li><li class="leading-relaxed">Collaborate with the customer and internal teams to discuss renewal pricing, contract modifications, and upsell opportunities during the renewal cycle.</li><li class="leading-relaxed">Monitor renewal dates and contract details to ensure a smooth and seamless renewal experience.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">4 year college degree</li><li class="leading-relaxed">At least 3+ years of experience as an Customer Success Manager at a B2B SaaS company</li><li class="leading-relaxed">Experience reporting CSM metrics and working with CSM KPI’s.</li><li class="leading-relaxed">Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards, Service Excellence, Negotiation and Influencing skills</li><li class="leading-relaxed">Ability to switch gears quickly and adapt to change effectively</li><li class="leading-relaxed">Familiarity with sales process, upselling and maintaining / exceeding goals</li><li class="leading-relaxed">Willingness to be a hands-on contributor. Excellent communication skills, including issue tracking, triaging and crisis management</li><li class="leading-relaxed">Ability to manage multiple projects simultaneously and operate in a fast-paced, high-velocity environment</li><li class="leading-relaxed">Proficient interpersonal, verbal, and written communication skills with high comfort level speaking on webinars, customer meetings, and potentially some industry events</li><li class="leading-relaxed">Ability to establish rapport and credibility with other leaders across the company and influence people in various areas and levels of the organization</li><li class="leading-relaxed">Critical thinking skills to help with analysis of business, market, and competitive trends.</li><li class="leading-relaxed">Some travel may be required</li><li class="leading-relaxed">Highly organized - you’re driven to be efficient and effective. You make managing multiple tasks with tight timelines look like a cakewalk.</li><li class="leading-relaxed">Collaborative and independent - you thrive while working with others but can also buckle down and get things done without a lot of oversight</li><li class="leading-relaxed">Skilled in Hubspot, Google Suite, Microsoft Office, and managing multiple products or interfaces</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Location</h3>While Optery is a fully-remote global team, this is a U.S.-based position and you will be required to work regular U.S. business hours, i.e. in the U.S. Eastern, Central, Mountain, and/or Pacific time zones.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Compensation + Benefits</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">$100K-$150K base + 15% on target bonus</li><li class="leading-relaxed">Competitive equity</li><li class="leading-relaxed">Great health, dental, and vision insurance</li><li class="leading-relaxed">401k program with employer match</li><li class="leading-relaxed">Paid time off policy</li><li class="leading-relaxed">Stipend for home office setup</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Equal Opportunity</h3>Optery values diversity and is an equal opportunity employer. Optery does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.If you're ready to make an impact and shape the future of customer success at a startup, we’d love to hear from you!<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Technology</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Backend: Python / Django / nodeJS</li><li class="leading-relaxed">Frontend: React</li><li class="leading-relaxed">Hosted on AWS / K8S (EKS) / Grafana / Loki</li></ul>

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Philips

Wireless Product Support Engineer

Head Of Engineering Intelligent Systems & AI

Senior Administration & Payroll Specialist with French

Manager - P2P

Analyst - P2P

Senior Manager - P2P

General Manager - P2P

Data Scientist - Generative AI

Senior Software Technologist I – Full Stack Development Engineer

As a Wireless Product Support Engineer, you will deliver advanced technical expertise for wireless patient monitoring systems across healthcare environments. You will lead complex troubleshooting, drive service strategy improvements, and collaborate with global teams to ensure reliable performance and customer satisfaction.

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters.

Software Technologist II - Test Automation

As a Wireless Product Support Engineer, you’ll deliver advanced technical expertise for wireless patient monitoring systems across healthcare environments. You’ll lead complex troubleshooting, drive service strategy improvements, and collaborate with global teams to ensure reliable performance and customer satisfaction.Your role:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Develop and continuously refine product and solution support strategies to enhance reliability and serviceability.</li><li class="leading-relaxed">Serve as a subject matter expert providing advanced (Level 3) escalation and diagnostic support for wireless and networked systems.</li><li class="leading-relaxed">Partner with R&D, field service, and technical support teams to identify and resolve systemic product issues.</li><li class="leading-relaxed">Develop and deliver service training and documentation for global field organizations.</li><li class="leading-relaxed">Champion customer advocacy through proactive issue prevention, communication, and lifecycle support planning.</li></ul>You're the right fit if:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You hold a BS in Computer Science, IT, Healthcare Informatics, or a related field.</li><li class="leading-relaxed">You have a Biomedical or Hospital IT background or extensive knowledge in healthcare connectivity environments.</li><li class="leading-relaxed">You bring experience with wireless networking (802.11), network troubleshooting, and tools such as Wireshark, Ekahau, NetAlly, and Omnipeek.</li><li class="leading-relaxed">You hold or are pursuing CCNA, CCNP, CWNA, or CWTS certification (or equivalent).</li><li class="leading-relaxed">You demonstrate strong communication, analytical, and scripting skills to drive resolution of complex technical issues.</li><li class="leading-relaxed">You thrive in a collaborative, customer-focused environment that values innovation and operational excellence.</li><li class="leading-relaxed">You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.careers.philips.com%2Fna%2Fen%2Foffice%2Fremote-sedentary-work-physical%2C-cognitive-and-environmental-pce-job-requirements&data=05%7C01%7C%7C1e8d18eddfc04288f88308db66d099de%7C1a407a2d76754d178692b3ac285306e4%7C0%7C0%7C638216818333998684%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=9Kw72sARCtMwIoeMa3OnFPeYJ8drG791T8nNmff03kw%3D&reserved=0" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">position</a>.</li></ul>How we work togetherWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.This is an office role.Philips Transparency DetailsThe pay range for this position in (Cambridge, MA or Bothell, WA is $ 110,880 to $177,408.00.The pay range for this position in (New Kensington, PA is $99,000 to $158,000.00The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found <a href="https://www.philipsusbenefits.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a>.At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.Additional InformationUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Cambridge, MA, Bothell, WA or New Kensington, PA.#LI-PH1#ConnectedCareThis requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

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Customer Success Manager

Director of Finance

Full Stack Developer - Data Discovery and Removal Automation Team (Node.js, LATAM-based)

Senior Software Engineer - Data Discovery and Removal Automation Team (Node.js, Tech Lead, US-based)

Job Details