We work alongside clients to manage cyber risk and equip them with perspectives and programs to accelerate business progress. Our real-world experience, deep vertical expertise and diverse teams enable us to face any challenge with confidence. We put you at the center of our unmatched ecosystem of people, products, partners and programs to design and implement agile solutions. Our adaptive approach continually assesses risk in the context of cyber and broader objectives to secure today's business and fortify it for the future.

Optiv

Client Success Specialist- Commercial Sales | Hybrid, Salt Lake City or Kansas City

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The Client Success Specialist is a results-oriented account management professional supporting small-to-medium sized businesses across the United States. This hybrid role combines client success and renewal upgrades and management responsibilities focused on cybersecurity software solutions and related services. This individual partners closely with technology partners, internal teams, and clients to manage the renewal lifecycle, drive client engagement, and ensure long-term retention and margin growth. The role is critical in executing Optiv’s 12-Month Client Journey, supporting recurring revenue, and identifying upsell and cross-sell opportunities.

This position is hybrid with an onsite expectation of Tuesday-Thursday in either our Salt Lake City, UT or Leawood, KS offices.The Client Success Specialist is a results-oriented account management professional supporting small-to-medium sized businesses across the United States. This hybrid role combines client success and renewal upgrades and management responsibilities focused on cybersecurity software solutions and related services.This individual partners closely with technology partners, internal teams, and clients to manage the renewal lifecycle—from managing renewals to driving client engagement and ensuring long-term retention and margin growth. The role plays a critical part in executing Optiv’s 12-Month Client Journey, supporting recurring revenue, and identifying upsell and cross-sell opportunities.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">How you'll make an impact</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own and coordinate all aspects of the sales cycle within assigned accounts</li><li class="leading-relaxed">Build and execute account management plans to drive sales velocity</li><li class="leading-relaxed">Expertly communicate the value proposition of Optiv’s cybersecurity technologies, services, and expertise</li><li class="leading-relaxed">Build and maintain strong relationships with clients and key executive stakeholders</li><li class="leading-relaxed">Maintain a 90% renewal retention rate and consistently achieve assigned sales goals and quotas</li><li class="leading-relaxed">Act as a liaison between clients, vendors, technical teams, and internal stakeholders</li><li class="leading-relaxed">Manage and support recurring renewal and maintenance contracts</li><li class="leading-relaxed">Proactively generate renewal quotes, process orders, and assist with pricing strategies</li><li class="leading-relaxed">Determine gross margin objectives and recommend optimal pricing approaches</li><li class="leading-relaxed">Educate clients on contractual terms, renewal timelines, product updates, upcoming launches, and financing options</li><li class="leading-relaxed">Assist in selling master renewal programs across the client base</li><li class="leading-relaxed">Manage assets, contracts, RMAs, and renewal touchpoints throughout the contract lifecycle</li><li class="leading-relaxed">Monitor and mediate client communications to ensure satisfaction and issue resolution</li><li class="leading-relaxed">Identify upsell opportunities including refreshes, add-ons, and services</li><li class="leading-relaxed">Assist with client business reviews, satisfaction assessments, and identification of pain points</li><li class="leading-relaxed">Coordinate technical resources for product demonstrations and proof-of-concepts</li><li class="leading-relaxed">Aggregate system and performance data for client presentations and reporting</li><li class="leading-relaxed">Provide ad hoc reporting and support Optiv initiatives as required</li><li class="leading-relaxed">Ensure compliance with all company policies and standards</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What we're looking for</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Associate’s degree (A.A.) or equivalent experience preferred</li><li class="leading-relaxed">2 years of Business-to-Business (B2B) sales and/or client services experience required</li><li class="leading-relaxed">Prior experience managing renewal contracts preferred</li><li class="leading-relaxed">Experience in the technology or IT industry preferred</li><li class="leading-relaxed">Prior experience as an SDR, CSM, or AE valued but not required</li><li class="leading-relaxed">Proven track record of meeting or exceeding sales quotas</li><li class="leading-relaxed">Intermediate proficiency in Microsoft Outlook, Word, and Excel</li><li class="leading-relaxed">Ability to prioritize and execute in a fast-paced, request-driven environment</li><li class="leading-relaxed">Strong ability to work cross-functionally with sales, technical, and support teams</li><li class="leading-relaxed">Demonstrated success building productive relationships with executives and key decision-makers</li><li class="leading-relaxed">Experience researching, initiating, and cultivating business relationships</li><li class="leading-relaxed">Ability to cold call and cold email to generate meetings and advance sales cycles</li><li class="leading-relaxed">Strong understanding of IT infrastructure, cybersecurity solutions, and competitive landscapes</li><li class="leading-relaxed">Familiarity with technology partners, distribution channels, and consulting services</li><li class="leading-relaxed">Knowledge of financing solutions for multi-year hardware, software, and services deals</li><li class="leading-relaxed">Proficiency with CRM platforms (Salesforce preferred)</li><li class="leading-relaxed">Excellent presentation, verbal, written, and listening communication skills</li><li class="leading-relaxed">Highly organized, detail-oriented, and capable of managing multiple priorities</li><li class="leading-relaxed">Self-starter comfortable working independently in a remote or hybrid environment</li></ul>#LI-TW1#LI-Remote<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you can expect from Optiv</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A company committed to championing Diversity, Equality, and Inclusion through our <a href="http://www.optiv.com/company/about-us#dei-group" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Employee Resource Groups</a>.</li><li class="leading-relaxed">Work/life balance</li><li class="leading-relaxed">Professional training resources</li><li class="leading-relaxed">Creative problem-solving and the ability to tackle unique, complex projects</li><li class="leading-relaxed">Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.</li><li class="leading-relaxed">The ability and technology necessary to productively work remotely/from home (where applicable)</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">EEO Statement</h3>Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv’s selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our <a href="http://www.optiv.com/job-applicant-privacy-notice" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Applicant Privacy Notice</a>. If you sign up to receive notifications of job postings, you may unsubscribe at any time.

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We are a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. Capgemini is a global leader in partnering with companies to transform and manage their business. Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

Azure Databricks Engineer

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