Our enterprise security platform detects and prevents known and unknown threats while safely enabling an increasingly complex and rapidly growing number of applications. Come be part of the team that redefined the firewall industry and is now the fastest-growing security company in history. Palo Alto Networks, the global cybersecurity leader, is shaping the cloud-centric future with technology that is transforming the way people and organizations operate. Our mission is to be the cybersecurity partner of choice, protecting our digital way of life. We help address the world's greatest security challenges with continuous innovation that seizes the latest breakthroughs in artificial intelligence, analytics, automation, and orchestration. By delivering an integrated platform and empowering a growing ecosystem of partners, we are at the forefront of protecting tens of thousands of organizations across clouds, networks, and mobile devices. Our vision is a world where each day is safer and more secure than the one before.

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This role involves leading a technical support team to identify and resolve complex issues for established clients, ensuring their secure environment and repeat business. You will manage daily operations, mentor engineers, and handle critical issues. The position requires operational leadership, technical oversight, strategic collaboration with stakeholders, and active participation in change and crisis management to maintain high performance and customer satisfaction.

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company Description</h2>Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreWe take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2>Your CareerIt’s not about making a sale. It’s about providing the most secure environment for our customers’ digital transactions. In this role, you’ll continue building on our mission by helping secure our clients’ environment and ensure their repeat business and future endorsement. You will be in charge of leading a technical support team that will help identify and fix complex issues in our established clients’ networks, while handling critical issues through your team’s support. You’ll be responsible for the daily operations of your team to ensure they achieve their goals while meeting the needs of the customers.Your ImpactOperational Leadership and Team Management:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Guide the daily activities of a team of Designated Support Engineers, ensuring alignment with company goals and objectives.</li><li class="leading-relaxed">Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency</li><li class="leading-relaxed">Mentor and guide engineers to enhance both technical expertise and soft skills.</li><li class="leading-relaxed">Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives</li><li class="leading-relaxed">Conduct annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations</li></ul>Technical Oversight and Customer Engagement:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes</li><li class="leading-relaxed">Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development discussions to underline the value of services offered</li><li class="leading-relaxed">Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements</li></ul>Strategic Collaboration and Accountability:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams.</li><li class="leading-relaxed">Work closely with the Business Operations Manager to ensure seamless service kick-offs</li><li class="leading-relaxed">Oversee trend analysis on support cases, identifying recurring issues and collaborating with cross-functional teams to implement long-term solutions</li><li class="leading-relaxed">Be 100% accountable for the customers managed within the team, taking ownership of all pre-sales and post-sales decisions</li></ul>Change and Crisis Management:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Spearhead change initiatives, ensuring smooth transitions and high performance through effective communication and support</li><li class="leading-relaxed">Anticipate and proactively manage escalations at the case and account levels using AI-driven insights and prediction models</li><li class="leading-relaxed">Provide support that includes mandatory weekend, holiday shift work and on-call support. Support includes a blend of as-needed and rotational coverage, which is subject to change.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2>Your ExperienceLeadership and Management:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements</li><li class="leading-relaxed">Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines</li></ul>Technical Expertise:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong understanding of cloud security principles and best practices.</li><li class="leading-relaxed">Experience with cloud platforms such as AWS, Azure, or GCP.</li><li class="leading-relaxed">Broad technology experience, including knowledge of Kubernetes concepts such as pods, services, deployments, working with container runtimes such as docker and containerd, experience with CI/CD processes (Jenkins, Azure DevOps, etc) container environments, security processes, cloud risk and compliance, and public clouds.</li><li class="leading-relaxed">Expertise in integrating with diverse technologies and vendor solutions such as SSO, SIEM, APIs, Container Registries.</li><li class="leading-relaxed">Familiarity with CI/CD pipelines, microservices, and API integration.</li></ul>Collaboration and Communication:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in working with Sales, Product, and Engineering teams to refine support strategies and improve product supportability</li><li class="leading-relaxed">Excellent communication skills with strong executive presence, adept at managing stakeholder relationships, leading high-level customer engagements, Post-Incident Reviews (PIRs), and Quarterly Business Reviews (QBRs)</li><li class="leading-relaxed">Skilled in AI-driven analytics, ITIL frameworks, and using case management systems (e.g., Salesforce, ServiceNow, JIRA). Proficient in conducting trend analysis for proactive support</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Additional Information</h2>The TeamOur technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.Compensation DisclosureThe compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $137400 - $222200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found <a href="http://benefits.paloaltonetworks.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a>.Our CommitmentWe’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at <a href="mailto:accommodations@paloaltonetworks.com" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">accommodations@paloaltonetworks.com</a>.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

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SailPoint is seeking a motivated PMO Analyst to support Recurring Services activities in Pune, India. This full-time role involves working with CRM and PSA tools to manage sales opportunities, ensure accurate forecasting, and facilitate smooth project invoicing. The ideal candidate is a self-starter with strong attention to detail, comfortable in a fast-paced environment, and possesses 2+ years of experience in a business analyst or administrative role. Responsibilities include creating/updating opportunities and projects in Salesforce, managing POs, payments, change orders, and assisting with SOW and timesheet administration.

SailPoint is a leading provider of identity security for the modern enterprise. Enterprise security starts and ends with identities and their access, yet the ability to manage and secure identities today has moved well beyond human capacity. Using a foundation of artificial intelligence and machine learning, the SailPoint Identity Security Platform delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and environmental needs of today’s cloud-oriented enterprise.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why SailPoint?</h3>Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the <a href="https://www.sailpoint.com/company/accolades/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">awards</a> to prove it. If you’re passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, we want you to join our team in India.SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT. Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who you are?</h3>You are a motivated self-starter with a strong sense of responsibility. You have a positive attitude, bring a high level of energy with you every day and have a strong attention to detail. You are comfortable working in a fast-paced environment that requires the flexibility to work with moving targets and changing requirements. You bring 2 or more years of professional experience working in a business analyst or administrative role and can learn new skills quickly.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll do?</h3>SailPoint is looking for candidate to support our Recurring Services activities. This role will work with Recurring Services team to provide both day-to-day insights and support of our Services sales opportunities. This role will involve working with CRM and PSA tools to keep records up to date, forecasting accurate, and ensure project invoicing is smooth and efficient.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Within the first month, you will be introduced to your team and your job responsibilities by shadowing team members and taking over some administrative tasks.</li><li class="leading-relaxed">Within 2-3 months you will have taken over major administrative functions and start to operate independently.</li><li class="leading-relaxed">After 6 months you will have taken ownership of all major analytic functions within the Recurring Services team.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Creating and updating opportunities within Salesforce.</li><li class="leading-relaxed">Reviewing reports of license opportunities to ensure associated services opportunities are linked appropriately.</li><li class="leading-relaxed">Creating projects within Salesforce and our PSA tool.</li><li class="leading-relaxed">Working with PS managers and clients to ensure POs, payments, change orders, and invoices are received in a timely manner.</li><li class="leading-relaxed">Assisting with SOW administration.</li><li class="leading-relaxed">Assisting with Change Order administration.</li><li class="leading-relaxed">Assisting with timesheet submission, tracking, and visibility.</li><li class="leading-relaxed">Reporting and tracking on project hour usage.</li><li class="leading-relaxed">Working with PS managers to identify opportunities needing updating and ensuring updates occur.</li><li class="leading-relaxed">Working with Recurring Services Project, Engagement and Technical teams to follow up on customer projects and scheduling as needed.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Excellent verbal and written communication skills, and ability to comprehensively and clearly present strategic issues and solutions.</li><li class="leading-relaxed">Experience with spreadsheet software like Microsoft Excel and Smart sheets a strong plus</li><li class="leading-relaxed">Experience with Salesforce a strong plus</li><li class="leading-relaxed">Proven skills at cultivating strong working relationships and working well within a team to learn and share knowledge.</li><li class="leading-relaxed">Ability to work in multiple time zones, specifically supporting the United States time zones.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Education:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree or equivalent experience (Computer Science or Engineering degree a plus).</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Travel:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">This position requires up to 5% travel.</li></ul>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Us</h3>SailPoint is a leading provider of identity security for the modern enterprise. Enterprise security starts and ends with identities and their access, yet the ability to manage and secure identities today has moved well beyond human capacity. Using a foundation of artificial intelligence and machine learning, the SailPoint Identity Security Platform delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and environmental needs of today’s cloud-oriented enterprise. Our intelligent, autonomous, and integrated solutions put identity security at the core of digital business operations, enabling even the most complex organizations across the globe to build a security foundation capable of defending against today’s most pressing threats.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Equal Employment Opportunity Policy Statement</h3>The employment policy of SailPoint is to provide equal opportunity to all persons, and it is SailPoint’s policy to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities.It is SailPoint’s policy to recruit, hire, train and promote qualified individuals in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, national origin, sex, military and/or veteran status, disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements. SailPoint does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986.Employees and applicants shall not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in or may engage in any of the following activities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Filing a complaint;</li><li class="leading-relaxed">Assisting or participating in an investigation, compliance evaluation, hearing, or any other activity related to the administration of the affirmative action provisions of Section 503, VEVRAA, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans;</li><li class="leading-relaxed">Opposing any act or practice made unlawful by Section 503, VEVRAA, or their implementing regulations in this part, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans; or</li><li class="leading-relaxed">Exercising any other right protected by section 503, VEVRAA or their implementing regulations.</li></ul>SailPoint will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified employee or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.SailPoint’s affirmative action program contains an audit and reporting system which enables us to measure the effectiveness of our program, indicate any need for remedial action, determine the degree to which our objectives have been attained, determine whether protected veterans and individuals with disabilities had had the opportunity to participate in company-sponsored activities, measure our compliance with the program’s specific obligations, and document actions taken to comply with these obligations.

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