Our enterprise security platform detects and prevents known and unknown threats while safely enabling an increasingly complex and rapidly growing number of applications. Come be part of the team that redefined the firewall industry and is now the fastest-growing security company in history. Palo Alto Networks, the global cybersecurity leader, is shaping the cloud-centric future with technology that is transforming the way people and organizations operate. Our mission is to be the cybersecurity partner of choice, protecting our digital way of life. We help address the world's greatest security challenges with continuous innovation that seizes the latest breakthroughs in artificial intelligence, analytics, automation, and orchestration. By delivering an integrated platform and empowering a growing ecosystem of partners, we are at the forefront of protecting tens of thousands of organizations across clouds, networks, and mobile devices. Our vision is a world where each day is safer and more secure than the one before.

Palo Alto Networks

Manager, Customer Success Engineers

Senior Manager, M&A Integration

Deal Desk Manager

Director, Business Value Consulting

Network Security Customer Success Engineer

Principal, Technical Program Management, Unit 42 Consulting, EMEA

Marketplace Operations Manager (Cloud Service Providers)

We are looking for a Manager within our Customer Success Engineering team responsible for managing a team of Customer Success Engineers (CSE) who enable customer success with our award-winning PANW portfolio. This role involves driving the team to in-depth knowledge of success indicators, utilizing data to guide improvements, and working closely with customer CISOs, security architects, security engineers, and development operations teams. The manager will lead a high-performance team distributed across LATAM, focusing on customer escalation management, building relationships, and driving performance metrics.

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company Description</h2>Our MissionAt Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.Who We AreThis role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2>Your CareerWe are looking for a Manager within our Customer Success Engineering team. You will be responsible for managing a team of Customer Success Engineers (CSE) who enable customer success with our award-winning PANW portfolio. In this high growth business, scaling, optimization, dynamic spirit, and sustained performance are the essentials. As the CSE Manager, you will drive the team to in-depth knowledge of the indicators of success, utilizing data and your analytical aptitudes to guide changes, updates, and improvements. In this role, you will also work closely with the customer CISOs, security architects, security engineers, and development operations teams within mid-to-large enterprises, so you'll need to feel confident presenting implementation plans to all ranges of technical ability. Reporting to the LATAM Sr Manager, Customer Success for the technical services business, in this role you will lead a team of high performance Customer Success Engineers, distributed across LATAM.Your Impact<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Customer escalation management, triage, prioritize issues, negotiate customer priorities, and manage expectations</li><li class="leading-relaxed">Develop strong relationships with our sales team, customers, partners and internal teams (TAC, Product Management, Engineering)</li><li class="leading-relaxed">Build and lead a team of Customer Success Engineers</li><li class="leading-relaxed">Drive performance metrics - CSAT, renewal rate, upsell/cross-sell identification, reference-ability, adoption, consumption, and customer engagement</li><li class="leading-relaxed">Ensure customers are maximizing their return on investment by implementing and operationalizing Palo Alto Networks solutions to achieve their objectives</li><li class="leading-relaxed">Assist customers in implementing custom integrations and workflows into their SOC</li><li class="leading-relaxed">Directly support customer requests, coordinate, and prioritize timely resolutions</li><li class="leading-relaxed">Develop a comprehensive understanding of business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs</li><li class="leading-relaxed">Serve as a customer advocate in influencing product roadmap and improvements</li><li class="leading-relaxed">Ensure that engineers have the resources and processes necessary to confirm success and sustained performance through release cycles</li><li class="leading-relaxed">Deliver guidance and direction to the team supporting goals and objectives, maximize engineer opportunity to exceed targets</li><li class="leading-relaxed">Directly provide appropriate technical and soft skills training along with mentoring</li><li class="leading-relaxed">Ensure that consistent and standard onboarding training programs are used and delivered effectively</li><li class="leading-relaxed">Set team and individual goals in-line with overall organizational goals</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2>Your Experience<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">8+ years of experience in Customer Success Engineering, Services Delivery, Professional Services, or Consulting</li><li class="leading-relaxed">3+ years of experience in people management role</li><li class="leading-relaxed">Strong consulting and project management skills, with shown results working as a trusted advisor to drive business value for customers, including the ability to work well with client teams at different levels of technical and non-technical depth</li><li class="leading-relaxed">Technical experience in networking or cyber security Industries</li><li class="leading-relaxed">Public cloud experience is a plus</li><li class="leading-relaxed">Consistent success working with customer escalations - assessing and communicating customer expectations and negotiating resolutions</li><li class="leading-relaxed">Must be able to travel up to 30%</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Additional Information</h2>The TeamOur Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.Our CommitmentWe’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

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Line of ServiceAdvisoryIndustry/SectorFS X-SectorSpecialismRiskManagement LevelAssociateJob Description & SummaryAt PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data.As a cybersecurity generalist at PwC, you will focus on providing comprehensive security solutions and experience across various domains, maintaining the protection of client systems and data. You will apply a broad understanding of cybersecurity principles and practices to address diverse security challenges effectively.*Why PWC*At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes forour clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences foreach other. Learn more	<a href="https://www.pwc.in/about-us.html" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">about us</a>.At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. 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This role is critical for ensuring rapid detection, response and mitigation of security incidentsResponsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Manage advanced threat detection, incident triage, investigation and response activities.</li><li class="leading-relaxed">Serve as a subject matter expert (SME) for SOC tools and processes.</li><li class="leading-relaxed">Perform in-depth analysis of complex security events and indicators of compromise (IOCs).</li><li class="leading-relaxed">Develop and maintain playbooks, runbooks, and incident response procedures.</li><li class="leading-relaxed">Mentor and train junior SOC analysts and foster a collaborative team environment.</li><li class="leading-relaxed">Collaborate with IT, risk management, compliance and business units during investigations and threat assessments.</li><li class="leading-relaxed">Tuning and optimization of SIEM platforms (e.g. Azure sentinel, LogRhythm, Splunk, QRadar, Wazuh etc.) and threat detection rules.</li><li class="leading-relaxed">Integrate threat intelligence feeds and contextual analysis to enrich SOC capabilities.</li><li class="leading-relaxed">Support red team/blue team exercises and vulnerability assessments.</li><li class="leading-relaxed">Ensure timely and accurate incident reporting and documentation.</li></ul>Mandatory skill sets:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum 2-12 years of professional experience in cybersecurity, with experience in a SOC environment.</li><li class="leading-relaxed">Deep understanding of networking, system administration, cloud environments (AWS/Azure/GCP) and security architecture.</li><li class="leading-relaxed">Experience with EDR, SIEM, SOAR, IDS/IPS, firewalls and forensic tools.</li><li class="leading-relaxed">Strong knowledge of malware analysis, log correlation, threat hunting and vulnerability management.</li><li class="leading-relaxed">Experience in handling security incidents, ransomware, phishing campaigns and zero-day exploits.</li><li class="leading-relaxed">Strong analytical and problem-solving skills with an investigative mindset.</li><li class="leading-relaxed">Excellent communication skills for technical and executive-level reporting.</li></ul>Preferred skill sets:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">CISSP, GCIA, GCIH, CEH, OSCP, Security+, CySA+ or similar.</li><li class="leading-relaxed">SIEM-specific certifications (e.g. Azure Sentinel, LogRhythm, Splunk etc).</li></ul>Years of experience required:2-12 YearsEducation qualification:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum Qualifications - B.E. or B. 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Manager, Customer Success Engineers

Senior Manager, M&A Integration

Deal Desk Manager

Director, Business Value Consulting

Director, Business Value Consulting

Network Security Customer Success Engineer

Principal, Technical Program Management, Unit 42 Consulting, EMEA

Marketplace Operations Manager (Cloud Service Providers)

Marketplace Operations Manager (Cloud Service Providers)

Job Details