Penn Interactive

Customer Service Agent

Machine Learning Engineer

IT Analyst

Events Specialist

SecOps Analyst

Lead Product Manager, Payments & Fraud Prevention

Lead Product Manager, Promotions

Senior Machine Learning Engineer, Platform

Manager, Strategy

PENN Entertainment is seeking Customer Service Agents for a seasonal, 6-month role to support their integrated entertainment, sports content, and casino gaming experiences. This hybrid role requires working from home 4 out of 5 days per week and involves weekdays and weekends. The agent will be the primary contact for patrons across digital sportsbook operations, handling inquiries via phone, chat, and email. Responsibilities include ensuring a seamless customer experience, providing comprehensive information about mobile apps, assisting with account statuses and histories, resolving issues, and escalating as needed. The role also involves assisting with event RSVPs and hotel reservations for applicable properties. A passion for sports wagering and online casino games is encouraged, along with a desire to improve platform experiences.

Senior iOS Developer

<div><a href="https://www.pennentertainment.com/">PENN Entertainment, Inc.</a> is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them. We’re always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it’s through <a href="https://about.espnbet.com/">ESPN BET</a>, Hollywood Casino, <a href="https://thescore.bet/">theScore Bet Sportsbook &amp; Casino</a>, or <a href="https://www.thescore.com/">theScore</a> media app, we’re excited to push the boundaries of what’s possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN’s omnichannel gaming and entertainment strategy. When you join PENN Entertainment’s digital team, you’ll not only work on these cutting-edge platforms through theScore and PENN Interactive, but you’ll also be part of a company that truly cares about your career growth. We’re committed to supporting you as you expand your skills and explore new opportunities. With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you.</div><div>About the Role Are you interested in sports wagering and online casino games?&nbsp; Are you looking for a role that allows you to work from home 4 out of 5 days per week?&nbsp; Are you available to work weekdays and weekends? Do you have at least 1 year of experience in customer service/customer support?&nbsp; Penn Interactive (ESPN Bet, Hollywood Casino and theScoreBet) is looking for outgoing and driven Customer Service Agents who have the desire to build strong relationships and top-tier experiences for our patrons!&nbsp; Working out of our Cherry Hill, New Jersey office our Customer Service Agent must be an excellent communicator with great phone, chat, and e-mail etiquette, as well as problem-solving skills. As a Customer Service Agent, you will have in-depth knowledge of our mobile applications and a desire to understand ways that we can improve our platforms to ensure we provide the best experiences for our customers. You must be flexible and able to adjust to the quick and demanding changes in our business and industry. You will be given the opportunity to work with and alongside fellow sports fans within an exciting and fun working environment! As a Customer Service Agent, you will be the face and voice of our digital sportsbook operations across the country. We pay $18.00/hour + $1.50/hr for NJ Licensing earning you $19.50/hr. Ready to have fun? Read below and apply now! About the Work <ul class="ul1"> <li class="li3">Communicate with our players and guests via live chat, email and phone to ensure a seamless customer experience and provide comprehensive information on the multitude of mobile apps supported.</li> <li class="li3">Use internal resources and systems to view player account statuses and histories, using the information to assist with conversations with players and</li> <li class="li3">Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the Penn brand</li> <li class="li3">For applicable properties, assist guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations</li> <li class="li3">Operate telephone system to set your call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable</li> <li class="li3">Answer player questions about Penn Entertainment, theScore Bet, Hollywood Casino.com, Penn Play, casino Property information, account statuses, promotional offers, and Property event information.</li> <li class="li3">Follow various internal standard operating procedures to escalate issues to internal Penn Interactive departments and casino Property personnel.</li> <li class="li3">Assist with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction.</li> <li class="li3">Use our internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products.</li> <li class="li3">Deliver exceptional performance results in customer satisfaction and contact handle times</li> <li class="li3">Collaborate with your leaders and fellow team members to stay current of daily trends that are impactful to the player experience.</li> <li class="li3">Maintain a strong track record for punctuality and attendance.</li> <li class="li3">Perform other duties as assigned.</li> </ul> About You To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. The position will require licensing in applicable states that Penn Entertainment operates. <ul class="ul1"> <li class="li3">High School diploma or College Degree required.</li> <li class="li3">Heightened sense of urgency and passion to learn new things.</li> <li class="li3">Highly developed sense of integrity and commitment to player satisfaction.</li> <li class="li3">Demonstrated passion for excellence with respect to treating and caring for players.</li> <li class="li3">Ability to type quickly and write with good grammar and punctuation.</li> <li class="li3">Strong attention to detail is a must! Must be an analytical thinker.</li> <li class="li3">Ability to maintain a friendly disposition under heavy pressure. Some players may be frustrated when they contact us, and they let that be known.</li> <li class="li3">Great problem-solving abilities.</li> <li class="li3">Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers.</li> <li class="li3">Team members must be able to qualify for licenses and permits required by federal, state and local regulations.</li> <li class="li3">Have the ability to work some holidays and weekends.</li> <li>This role requires some onsite presence due operational needs.</li> </ul> What We Offer <ul class="ul1"> <li class="li3">Competitive compensation package.</li> <li class="li3">Comprehensive Benefits package.</li> <li class="li3">Fun, relaxed work environment.</li> <li class="li3">Education and conference reimbursements.</li> </ul> #LI-HYBRID</div><div>Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, annual performance bonus and equity package — depending on position. Paid time off is earned according to the local policy and increases with the length of employment. Click&nbsp;<a class="c-link" href="https://www.pennentertainment.com/corp/careers/life-at-penn" target="_blank" data-stringify-link="https://www.pennentertainment.com/corp/careers/life-at-penn" data-sk="tooltip_parent">HERE</a> to discover how we empower team members to grow, thrive, and advance in their careers.&nbsp;<a class="css-tgpl01" href="https://www.linkedin.com/company/pennentertainment/" data-testid="link-with-safety" data-renderer-mark="true">Check out our LinkedIn page!</a></div>

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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Dialpad AI

Account Executive, Majors

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Dialpad is seeking an Account Executive, Majors to own the complete sales process from start to finish. This role involves collaborating with various internal teams and external partners to solve complex communication problems for businesses using Dialpad's Ai-powered platform. Responsibilities include building outbound campaigns, prospecting into target accounts, converting leads to opportunities, managing end-to-end sales cycles, conducting discovery sessions, working with Sales Engineering for product demonstrations and technical validation, creating account plans, and managing the contracting process. The role requires maintaining a qualified pipeline and meeting sales quotas. Dialpad offers a collaborative work environment, competitive benefits, and a focus on employee development and inclusion.

Sales Engineer III

Sales Development Representative

FP&A Manager, EPD

Customer Success Specialist

Renewals Manager

HRIS Manager

<div>About Dialpad Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit<a href="http://dialpad.com/"> dialpad.com</a> to learn more. Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. </div><div>Your role As an Account Executive, Majors, you will own the complete sales process from start to finish. You’ll work closely with Marketing, Partner Managers, Sales Leadership, Sales Engineers, Account Management, Legal, and Finance. In addition, you’ll help businesses solve complex communications problems felt by everyone around the world. Dialpad’s Account Executive, Majors will solve tangible client challenges by redefining their definition of what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad! Dialpad’s Majors sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales Leadership, and their peers to constantly improve the efficiency and effectiveness of the full sales process. This position reports to the Regional Vice President of Majors. What you’ll do&nbsp; <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build strategic outbound campaigns and sequencing to source your own opportunities, including calling, emailing, and texting leads to set up introductory meetings.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Meet with various Channel partners and Dialpad corporate partners to drive opportunities with their customer base.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Prospect into target accounts and identify stakeholders and champions.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Convert leads to opportunities and create the necessary pipeline required to achieve your quarterly/annual sales quota.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Own the end-to-end sales process including:</li> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Leading discovery sessions with leads and prospects.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Working with Sales Engineering to prepare for and deliver product demonstrations.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Leading technical sessions to validate product viability, adherence to customer InfoSec requirements, and overall product fit for the prospective customer.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Creating and maintaining account plans required to identify areas for opportunity across strategic global customers.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Managing the contracting process from beginning through full contract execution and interfacing with Dialpad and customer finance, legal, and procurement personnel.</li> </ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Have weekly 1:1s with your Manager comprised of coaching, key deal reviews, forecasts, and career roadmap.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Maintain a qualified 3x pipeline and meet quarterly/annual sales quotas.</li> </ul> Skills you’ll bring&nbsp; <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">5+ years of upper Mid-Market and/or Medium Enterprise sales experience.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience working with cross-functional teams to build impactful business cases for customers.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience in managing &amp; closing strategic deal cycles that include multiple business units and stakeholders.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Preferred expertise in SaaS Sales (including UCaaS and/or CCaaS).</li> </ul></div><div class="job__pay-ranges"><div class="pay-range"><div class="description"><div class="body"><div> For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. </div></div></div>California Salary Range$117,499 - $117,500 USD</div></div><div>We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified <a href="https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&amp;text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&amp;text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&amp;text=People%20here%20are%20given%20a%20lot%20of%20responsibility">Great Place to Work</a>, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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