Penumbrainc

Quality Manager (Inspection)

Project Manager, Quality & Compliance

R&D Engineer I

Therapy Development Specialist - Southeast (Charlotte, NC / Washington, DC / Atlanta, GA)

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HR Business Partner (Temporary)

Supplier Quality Engineer I

Employee Relations Manager

Quality Engineer III

The Quality Manager (Inspection) oversees all inspection activities for incoming materials and/or in-process products, ensuring adherence to quality standards and regulatory compliance. This role is responsible for maintaining product quality, providing accurate quality records, and ensuring inspections are compliant with standard operating procedures. The Quality Manager works onsite in Alameda on the swing shift, Monday - Friday, 4:00pm - 12:30am.

HR Business Partner

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">General Summary</h3>The Quality Manager (Inspection) oversees all inspection activities for incoming materials and/or in-process products, ensuring adherence to quality standards and regulatory compliance. This role is responsible for maintaining product quality, providing accurate quality records, and ensuring inspections are compliant with standard operating procedures. The Quality Manager works onsite. This opening is for the swing shift, Monday - Friday, 4:00pm - 12:30am.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Specific Duties and Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Manage Quality Supervisors across different QC areas from incoming inspections to in-process inspections. *</li><li class="leading-relaxed">Champion the reduction of GMP/GDP related issues. *</li><li class="leading-relaxed">Assist Engineering with Quality Improvement projects to drive down product defects. *</li><li class="leading-relaxed">Own inspection related NCRs, CAPAs and prevent recurrence. *</li><li class="leading-relaxed">Drive MQI/VR procedural updates with Engineering to improve inspections. *</li><li class="leading-relaxed">Drive equipment/fixture needs with EQ or Engineering for inspection efficiency improvement. *</li><li class="leading-relaxed">Analyze time studies, complete utilization files, and determine inspection staffing needs. *</li><li class="leading-relaxed">Ensure the implementation of inspector certification and training programs, along with necessary line layout and workspace needs to support committed build plans. *</li><li class="leading-relaxed">Provide inspection and training support for NPIs or site transfer activities. *</li><li class="leading-relaxed">Collaborate, review and own ECOs, DAs and Material Actions. *</li><li class="leading-relaxed">Maintain, analyze, and trend Quality Inspection dept metrics. *</li><li class="leading-relaxed">Attend and actively participate in master scheduling meetings, addressing and escalating line issues as needed. Identify themes and take appropriate actions to rectify the issues. *</li><li class="leading-relaxed">Address, contain, and document non-conformances, identify root causes, and implement solutions. Take ownership for inspection related non-conformances and ensure they are managed with urgency. *</li><li class="leading-relaxed">Ensure work orders are processed in a timely manner, proactively identifying and resolving any delays that impact committed build plans. *</li><li class="leading-relaxed">Collaborate with Production, Engineering and/or Planning on delayed work orders to determine corrective actions needed to mitigate and prevent backorders. *</li><li class="leading-relaxed">Maintain an environment of continuous improvement, lean manufacturing and efficiency through lean principles, employee coaching, kaizen events, and KPI monitoring. *</li><li class="leading-relaxed">Responsible for interfacing with the FDA, State Agencies, and notified bodies during routine ISO audits. *</li><li class="leading-relaxed">Serve as the subject matter expert (SME) for QC areas and understand inspection processes in accordance with documented procedures. *</li><li class="leading-relaxed">Select, manage, train, and develop staff. Establish objectives and assignments and provide ongoing feedback through performance reviews and development plans. *</li><li class="leading-relaxed">Adherence to all local, state and federal laws which include but not limited to wages and hours. *</li><li class="leading-relaxed">Ensure that health and safety guidelines are followed. *</li><li class="leading-relaxed">Maintain cleanroom standards, practices, and housekeeping according to standard operating procedures and the illness and injury prevention program. *</li><li class="leading-relaxed">Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures. *</li><li class="leading-relaxed">Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company. *</li><li class="leading-relaxed">Ensure the department follows the QMS, regulations, standards, and procedures. *</li><li class="leading-relaxed">Regular, reliable attendance onsite. *</li><li class="leading-relaxed">Perform other work-related duties as assigned.</li></ul>\*Indicates an essential function of the role<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications</h3>Minimum education and experience:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's degree with 8+ years of relevant experience in the fields of quality, biomedical, life sciences, physical sciences, engineering, or an equivalent combination of education and experience.</li></ul>Additional qualifications:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">4+ years of experience in a Supervisory role desired</li><li class="leading-relaxed">Excellent problem solving, organizational and leadership skills</li><li class="leading-relaxed">Excellent oral, written, and interpersonal communication skills required</li><li class="leading-relaxed">Thorough knowledge and understanding of FDA QSRs, ISO standards, and the MDD</li><li class="leading-relaxed">Knowledge of sterilization requirements for medical devices</li><li class="leading-relaxed">Knowledge of controlled environments for medical devices</li><li class="leading-relaxed">Proficiency with Microsoft Office (Word, Excel, Access, Power Point, Power BI, and Project)</li><li class="leading-relaxed">Technical writing proficiency (e.g., protocols, analytical reports, ECOs, SOPs, Work Instructions, Inspection Methods)</li><li class="leading-relaxed">Strong analytical and decision-making skills and a results-driven approach</li><li class="leading-relaxed">Experience in SPC, process capability, statistics and data analysis</li><li class="leading-relaxed">Experience in Design Control and Process Validations</li><li class="leading-relaxed">ASQ certifications for CQE, CQA, CQM, or equivalent preferred</li><li class="leading-relaxed">High degree of accuracy and attention to detail</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Working Conditions</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">General office, production, inspection laboratories and controlled environment facilities.</li><li class="leading-relaxed">This is a people-manager position and requires working onsite 5 day a week.</li><li class="leading-relaxed">May have business travel from 0% - 15%.</li><li class="leading-relaxed">Travel to other Penumbra sites may be required.</li><li class="leading-relaxed">Potential exposure to blood-borne pathogens.</li><li class="leading-relaxed">Requires some lifting and moving of up to 25 pounds.</li><li class="leading-relaxed">Proficient in using computers for emails, training, reviewing procedures, etc.</li><li class="leading-relaxed">Must be able to communicate and exchange accurate information with various departments, and to upper management or senior leadership.</li><li class="leading-relaxed">Must be able to move between buildings and floors.</li><li class="leading-relaxed">Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day.</li><li class="leading-relaxed">Requires some standing, walking, and sitting for extended periods at a workstation; use of bilateral dexterity to inspect for a period of time.</li><li class="leading-relaxed">Occasionally stoop, kneel, crouch, bend, or crawl.</li><li class="leading-relaxed">Must be able to remain stationary and use a microscope, cleanroom or laboratory equipment, or other standard office equipment, for an extensive period of time each day.</li><li class="leading-relaxed">Specific vision abilities required by this job include the ability to read, close vision, distance vision, color vision, peripheral vision, and depth perception.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What We Offer</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A collaborative teamwork environment where learning is constant, and performance is rewarded.</li><li class="leading-relaxed">The opportunity to be part of the team that is revolutionizing the treatment of some of the world's most devastating diseases.</li><li class="leading-relaxed">A generous benefits package for eligible employees that includes medical, dental, vision, life, AD&D, short and long-term disability insurance, 401(k) with employer match, an employee stock purchase plan, paid parental leave, eleven paid company holidays per year, a minimum of fifteen days of accrued vacation per year, which increases with tenure, and paid sick time in compliance with applicable law(s).</li></ul>

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This role involves leading a technical support team to identify and resolve complex issues for established clients, ensuring their security and satisfaction. You will manage daily operations, mentor engineers, and conduct performance reviews. Responsibilities include technical oversight, engaging in QBRs, leading PIRs, and collaborating with stakeholders across Sales, Engineering, and Product. You will also oversee trend analysis, take full accountability for managed customers, and manage change and crisis situations, including on-call support.

Our enterprise security platform detects and prevents known and unknown threats while safely enabling an increasingly complex and rapidly growing number of applications. Come be part of the team that redefined the firewall industry and is now the fastest-growing security company in history. Palo Alto Networks, the global cybersecurity leader, is shaping the cloud-centric future with technology that is transforming the way people and organizations operate. Our mission is to be the cybersecurity partner of choice, protecting our digital way of life. We help address the world's greatest security challenges with continuous innovation that seizes the latest breakthroughs in artificial intelligence, analytics, automation, and orchestration. By delivering an integrated platform and empowering a growing ecosystem of partners, we are at the forefront of protecting tens of thousands of organizations across clouds, networks, and mobile devices. Our vision is a world where each day is safer and more secure than the one before.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company Description</h2>Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreWe believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2>Your CareerIt’s not about making a sale. It’s about providing the most secure environment for our customers’ digital transactions. In this role, you’ll continue building on our mission by helping secure our clients’ environment and ensure their repeat business and future endorsement. You will be in charge of leading a technical support team that will help identify and fix complex issues in our established clients’ networks, while handling critical issues through your team’s support. You’ll be responsible for the daily operations of your team to ensure they achieve their goals while meeting the needs of the customers.Your ImpactOperational Leadership and Team Management:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Guide the daily activities of a team of Technical Support Engineers, ensuring alignment with company goals and objectives. Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency</li><li class="leading-relaxed">Mentor and guide engineers to enhance both technical expertise and soft skills. Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives</li><li class="leading-relaxed">Conduct annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations</li></ul>Technical Oversight and Customer Engagement:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes</li><li class="leading-relaxed">Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development discussions to underline the value of services offered</li><li class="leading-relaxed">Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements</li></ul>Strategic Collaboration and Accountability:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs</li><li class="leading-relaxed">Oversee trend analysis on support cases, identifying recurring issues and collaborating with cross-functional teams to implement long-term solutions</li><li class="leading-relaxed">Be 100% accountable for the customers managed within the team, taking ownership of all pre-sales and post-sales decisions</li></ul>Change and Crisis Management:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Spearhead change initiatives, ensuring smooth transitions and high performance through effective communication and support</li><li class="leading-relaxed">Anticipate and proactively manage escalations at the case and account levels using AI-driven insights and prediction models</li><li class="leading-relaxed">Provide weekend and holiday on-call support on an as-needed basis</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2>Your ExperienceLeadership and Management:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">8+ years in technical support, with at least 3 years experience in a management OR lead role in a high-touch or white-glove support environment</li><li class="leading-relaxed">Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements</li><li class="leading-relaxed">Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines</li></ul>Technical Expertise and Problem Solving:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Expertise in handling incidents and troubleshooting in network security, cloud security, or enterprise IT environments</li><li class="leading-relaxed">Experience in Endpoint and Cloud Security industries, familiarity in Cloud services providers (AWS, Azure, GCP, Oracle, etc) and understanding of how Support engineering works in SaaS business model</li></ul>Collaboration and Communication:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experienced in working with Sales, Product, and Engineering teams to refine support strategies and improve product supportability</li><li class="leading-relaxed">Excellent communication skills with strong executive presence, adept at managing stakeholder relationships, leading high-level customer engagements, Post-Incident Reviews (PIRs), and Quarterly Business Reviews (QBRs)</li><li class="leading-relaxed">Skilled in AI-driven analytics, ITIL frameworks, and using case management systems (e.g., Salesforce, ServiceNow, JIRA). Proficient in conducting trend analysis for proactive support</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Additional Information</h2>The TeamOur technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.Our CommitmentWe’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

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