People Can Fly is one of the most experienced Polish video game developers. Our studio has made its mark with titles such as Painkiller, Bulletstorm, Gears of War: Judgment, Outriders.Join our PCFcrew and let's develop new, exciting projects together.

People Can Fly

Technical Narrative Specialist

Art Outsource Manager

Senior Technical Game Designer

Senior IT Support Engineer (Team Lead)

Senior Gameplay Programmer - Remote

Senior Technical Artist

Lead Technical Game Designer

Senior Generalist Programmer

Senior UI Programmer

This role involves taking technical ownership of systems and pipelines for integrating, iterating, and delivering all narrative and cinematic experiences in the game. Responsibilities include implementing complex quest structures, branching dialogues, VO triggers, and interactive narrative elements using scripting systems. The specialist will build and maintain robust narrative and quest systems that interact seamlessly with gameplay mechanics, animation, audio, VFX, and AI, collaborating with other departments to ensure technical implementation supports the narrative vision.

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company Description</h2>People Can Fly is one of the leading independent AAA game development studios. Our international team consists of hundreds of talented individuals working from offices in Poland, the UK, Ireland, the US, and Canada, as well as remotely across the globe.Founded in 2002, we made our mark on the shooter genre with titles such as Painkiller, Bulletstorm, Gears of War: Judgment, and Outriders. As one of the most experienced Unreal Engine studios in the industry, we continue to expand our expertise and push the boundaries of what’s possible in game development.Our creative teams are currently working on several exciting titles developed in collaboration with leading publishers, as well as original projects under our self-publishing model. We are also exploring new platforms and experiences, including VR and other unannounced projects.With over 20 years of experience, People Can Fly continues to explore new horizons. We aim to combine our expertise with the creativity of the best and most forward-thinking talent in the industry, building the next generation of action games for players worldwide.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2>Main Goal of the Role To take technical ownership of the systems and pipelines required to successfully integrate, iterate on, and deliver all narrative and cinematic experiences within the game.Duties<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Take ownership of narrative-driven systems and features implementation, iteration, debugging, and final delivery.</li><li class="leading-relaxed">Implement complex quest structures, branching dialogues, VO triggers, and interactive narrative elements using scripting systems.</li><li class="leading-relaxed">Build and maintain robust narrative and quest systems that interact seamlessly with gameplay mechanics, animation, audio, VFX, and AI.</li><li class="leading-relaxed">Collaborate with other departments to ensure the technical implementation supports the narrative vision.</li><li class="leading-relaxed">Work closely with engineering teams to determine what should be data-driven versus code-implemented.</li><li class="leading-relaxed">Own the technical integration of VO, cinematics, and other storytelling assets into the game.</li><li class="leading-relaxed">Conduct playtests and reviews to evaluate narrative features and provide actionable feedback for improvement.</li><li class="leading-relaxed">Proactively identify and resolve workflow and implementation issues across departments.</li><li class="leading-relaxed">Create and maintain comprehensive documentation for tools, systems, and processes.</li><li class="leading-relaxed">Participate in recruitment activities and skill assessments when needed.</li></ul>Collaboration within the studio: Production, Art, Environment Art, Meshers, Programmers, Design (Game/Combat/Tech), QA, HR<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2>Experience<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">6+ years of professional experience in game design, quest design, or technical/narrative design.</li><li class="leading-relaxed">At least one shipped AAA title.</li></ul>Must-have Qualifications<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Deep technical expertise especially scripting and animation systems.</li><li class="leading-relaxed">Proven experience in implementing complex narrative systems within a game engine.</li><li class="leading-relaxed">Solid understanding of branching narrative structures, pacing, dialogue systems, and player choice consequences.</li><li class="leading-relaxed">Experience working with VO, cinematics, and narrative pipelines.</li><li class="leading-relaxed">Strong knowledge of game design and storytelling fundamentals.</li><li class="leading-relaxed">Ability to communicate and collaborate effectively across disciplines (e.g., narrative, gameplay, animation, audio, code).</li><li class="leading-relaxed">Excellent problem-solving and debugging skills; able to triage technical issues and implement efficient solutions.</li><li class="leading-relaxed">Highly organized and self-motivated; able to work independently and manage large-scale features or systems.</li><li class="leading-relaxed">Strong verbal and written communication skills in English.</li><li class="leading-relaxed">Passion for storytelling in interactive mediums.</li></ul>Nice-to-have Qualifications<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Knowledge of C++, C#, LUA or Python is a plus.</li><li class="leading-relaxed">Experience with cinematic tools and timeline editors (e.g., Sequencer, Maya etc)</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Additional Information</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Benefit package 100% paid by PCF. Insurance company reimburses 100% of claims (Up to $1000 per service a year, as well as individual family coverage).</li><li class="leading-relaxed">Full Dental coverage, including major dental and orthodontics.</li><li class="leading-relaxed">4% RRSP matching before tax deductions, 100% vested on day 1.</li><li class="leading-relaxed">Paid week off during Winter Holidays.</li><li class="leading-relaxed">20 paid vacation days and 5 paid sick days.</li><li class="leading-relaxed">Free virtual health and mental wellbeing sessions included in the plan for members and their dependents.</li><li class="leading-relaxed">Personal development opportunities and ability to work in a global environment.</li><li class="leading-relaxed">Work in a creative team with people full of passion for what they do.</li></ul>

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Agoda

Customer Experience Specialist - English (Kuala Lumpur)

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Agoda is an online travel booking platform connecting travelers with accommodations, flights, and activities globally. Part of Booking Holdings, it fosters a diverse and collaborative environment. The Customer Support Team provides 24/7, multi-language assistance, actively seeking to improve customer experience and business performance. This role offers a rewarding career for Customer Experience Specialists in Malaysia, focusing on developing customer service skills within a fast-paced company.

Begin your journey with Agoda. Join us: careersatagoda.com

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<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">About Agoda</h1>Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Our Purpose - Bridging the World Through Travel</h1>We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Get to Know our Team:</h1>Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">The Opportunity:</h1>If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Experience Specialists to be based in our Malaysia office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">In this Role, you'll get to:</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).</li><li class="leading-relaxed">Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills</li><li class="leading-relaxed">Professionally handle high volume of inquiries from clients and customers.</li><li class="leading-relaxed">You will be accountable for meeting individual (KPIs) and team goals.</li><li class="leading-relaxed">Understand and deliver business strategies and improve customer services through the execution of self-service.</li><li class="leading-relaxed">Continuously identify work process improvements.</li><li class="leading-relaxed">Communicate to Team Leaders and (or) Manager.</li><li class="leading-relaxed">Perform office-based administrative duties whenever required.</li><li class="leading-relaxed">Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.</li><li class="leading-relaxed">Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">What you'll Need to Succeed:</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">We are looking for individuals that have an excellent command of spoken and written English.</li><li class="leading-relaxed">Willing to work in shift rotations to ensure we have 24/7 service levels.</li><li class="leading-relaxed">Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.</li><li class="leading-relaxed">Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.</li><li class="leading-relaxed">Analytical thinking and high problem-solving skills.</li><li class="leading-relaxed">Stress tolerance and able to work under pressured environment.</li><li class="leading-relaxed">Able to work on public holidays and weekends. – There’s compensation provided in case of public holiday.</li><li class="leading-relaxed">Required to have own transportation arrangement</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">It's Great if you have:</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in customer service roles and in contact center environment is desirable. Fresh graduates are also welcomed to apply.</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">In return, Agoda will:</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Hybrid working arrangement (Work from Home)</li><li class="leading-relaxed">Competitive salary</li><li class="leading-relaxed">Young and dynamic multinational team</li><li class="leading-relaxed">Possibility to travel</li><li class="leading-relaxed">Career opportunity regarding lateral moves within CEG teams and global locations as well as other departments within the company</li><li class="leading-relaxed">Continuous learning & development through corporate training programs</li><li class="leading-relaxed">Modern working environment</li></ul>No relocation & visa support for this role.You can read more about our hiring process in below article:<a href="https://careersatagoda.com/blog/how-we-hire-ceg/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://careersatagoda.com/blog/how-we-hire-ceg/</a>#entrylevel #kualalumpur #CUST #2 #LI-CC1<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Discover more about working at Agoda</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Agoda Careers <a href="https://careersatagoda.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://careersatagoda.com</a></li><li class="leading-relaxed">Facebook <a href="https://www.facebook.com/agodacareers/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://www.facebook.com/agodacareers/</a></li><li class="leading-relaxed">LinkedIn <a href="https://www.linkedin.com/company/agoda" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://www.linkedin.com/company/agoda</a></li><li class="leading-relaxed">YouTube <a href="https://www.youtube.com/agodalife" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://www.youtube.com/agodalife</a></li></ul>Equal Opportunity EmployerAt Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our <a href="https://careersatagoda.com/privacy-statement" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">privacy policy</a>.DisclaimerWe do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.Apply for this job<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">indicates a required field</li></ul>First Name*Last Name*Email*PhoneCountry*Phone*Location (City)*Locate meResume/CV*AttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfCover LetterAttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn ProfileHow did you hear about this job?*Select...Do you have less than 1 year of full-time working experience?*Select...If you have working experience, do you have contact center/BPO experience?*Select...Are you flexible to work on a 24/7 shift rotation basis?*Select...Do you require a Work Visa to be employed in Agoda Malaysia?*Select...When is your earliest starting date?*Select...What is your expected salary? *Do you as a candidate have a personal relationship with a current Agoda employee? *Select...If yes, you have a personal relationship with a current Agoda employee, please indicate the nature of the relationship.*Select...Do you agree to Agoda’s use of personal data from your application to improve our recruitment experience? We may collaborate and share your data with third-party providers for recruitment purposes and you may ask to remove your data at any time.*Select...To avoid actual or perceived impairment of our parent company’s independent auditor – Deloitte and to comply with applicable regulations of Securities and Exchange Commission of the United States, we need to seek approvals from our parent company before starting the interview process. With this, please confirm if you are currently or formerly have been associated with Deloitte or any of its subsidiary entities at any time including but not limited to any time as a direct employee, director, contractor, major shareholder, intern etc.?*Select...We collect your gender information for diversity, equity & inclusion monitoring purposes. It is entirely voluntary to answer the question below. By choosing “prefer not to disclose”, your candidacy will not be impacted.*Select...Are you presently employed by any company within the Booking Holdings group, including but not limited to Kayak, OpenTable, Booking.com, Rental Cars, RocketMiles, FareHarbor, HotelsCombined, CheapFlights, Momondo, Priceline, or Getaroom?*Select...In which country/region are you currently based?*Select...Do you allow us to provide you TEXT/SMS updates of your interview process? We may engage with a service provider to do so.*Select...Email me about other job openings within the Booking Holding’s entities and recruitment-related newsletters*Select...Submit application

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