PixelPool empowers the fashion industry, making brands more agile, sustainable, and cost-effective through virtual technology and 3D retail solutions.

Pixle Pool

Customer Success Manager

Production Director DPC

Production Director Digital Assets

Experienced Unreal Engine C++ Developer

Experienced Unreal Engine/C++ Developer

3D Fashion Artist

We are seeking a Customer Success Manager to support the onboarding, training, and long-term success of high-profile fashion clients utilizing our Dtail platform. This role is strategically positioned in Portland to ensure proximity to our largest North American client, enabling on-site support, relationship building, and rapid responsiveness. This position is focused on customer enablement, communication, and coordination — bridging time zones and teams to provide a seamless client experience. You’ll serve as the face of Dtail in North America, working closely with EU-based product, technical, and Customer Success teams to ensure that clients are fully supported.

<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">About PixelPool</h4>At PixelPool, we empower fashion and retail brands with cutting-edge 3D visualization solutions that streamline product development, enhance go-to-market strategies, and reimagine the retail experience. Our teams create immersive virtual environments, digital samples, and a virtual showroom solution that bring collections to life — faster, smarter, and more sustainably.At PixelPool, we’re creating Dtail (https://www.dtail.com)as a sustainable alternative for critical parts of the fashion industry's workflow. Dtail is a 3D, cloud-based platform that is used by top fashion brands around the world to design, plan, present and sell collections using 3D samples and virtual environments. We are building this platform using the latest web- and 3D technology - Unreal Engine 5 and C++ for our Dtail Spaces applicationPixelPool is headquartered in the Netherlands and with offices in Bulgaria and the United States. Besides designing and developing Dtail, PixelPool provides 3D content production services to the fashion industry.<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">About the Role</h4>We are seeking a Customer Success Manager to support the onboarding, training, and long-term success of high-profile fashion clients utilizing our Dtail platform. This role is strategically positioned in Portland to ensure proximity to our largest North American client, enabling on-site support, relationship building, and rapid responsiveness.Rather than a purely technical support role, this position is focused on customer enablement, communication, and coordination — bridging time zones and teams to provide a seamless client experience. You’ll serve as the face of Dtail in North America, working closely with the EU-based product, technical, and Customer Success teams to ensure that clients are fully supported.The ideal candidate has a strong grasp of 3D file workflows, excellent communication skills, and the ability to drive clarity and confidence in client teams through structured onboarding and proactive relationship management.<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Responsibilities</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Serve as the primary contact for North American clients during onboarding and adoption.</li><li class="leading-relaxed">Guide new customers through setup, training, and early usage, ensuring a smooth transition from sales to success.</li><li class="leading-relaxed">Coordinate deeper technical support with EU-based teams as needed, while maintaining full ownership of the customer relationship.</li><li class="leading-relaxed">Drive value realization by aligning onboarding and training with each client’s unique use case.</li><li class="leading-relaxed">Gather feedback and insights from customers and share internally to inform product development, support planning, and commercial strategies.</li><li class="leading-relaxed">Proactively identify and address potential adoption challenges before they become blockers.</li><li class="leading-relaxed">Represent the Customer Success voice in cross-functional conversations across Sales, Product, and Engineering.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3+ years of experience in Customer Success, Account Management, or a similar client-facing role.</li><li class="leading-relaxed">Strong understanding of 3D assets, file formats, and related workflows in a product or retail context.</li><li class="leading-relaxed">Excellent verbal and written communication skills, with a proven ability to explain complex concepts clearly and confidently.</li><li class="leading-relaxed">Demonstrated ability to manage relationships, multitask, and navigate ambiguity with minimal supervision.</li><li class="leading-relaxed">Experience working in technology-driven environments (SaaS, digital tools, or creative platforms).</li><li class="leading-relaxed">Based in Portland, OR or the surrounding area, with availability for occasional on-site client visits</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Why PixelPool</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Be part of a young, creative and dynamic environment with a start-up culture - an internationally oriented company, both in terms of customers and team.</li><li class="leading-relaxed">Salary conforming to market standards</li><li class="leading-relaxed">Hybrid working, with a minimum of two days in office in downtown Portland.</li><li class="leading-relaxed">Regular company events and drinks</li><li class="leading-relaxed">We can offer you a 90 day contract to start with. If we find out it’s a match, there is an opportunity for full time position with benefits including vacation days, personal development budget and healthcare.</li></ul>Want to become part of the team?If you’d like to contribute to our goals, please apply now or reach out to us on LinkedIn and let us know why you think you are the best fit. We look forward to meeting you soon!PixelPool is an Equal Opportunity Employer. We celebrate diversity and welcome applications from underrepresented groups and encourage people of all backgrounds to apply. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, neurodiversity, or status as an individual with a disability.

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The Operations Administrator will provide administrative support to the SEGA West Operations team, focusing on the physical packaging supply chain, including manufacturing and distribution of back catalogue products. Key responsibilities involve order processing, logistics coordination, inventory tracking, procurement, and general departmental support. The role also supports digital operations through deactivation of digital keys and requires proficiency in shared business tools.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">London, Middlesex</h3><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>Position at SEGA European Head OfficePOSITION SUMMARY:Reporting to the Operations Manager, the Operations Administrator will provide administrative support to the SEGA West Operations team, with a primary focus on the physical packaging supply chain - overseeing the manufacture and distribution of back catalogue products. Key responsibilities include order processing, logistics coordination, inventory tracking, procurement, and general departmental support as required. The role will involve building strong working relationships with first-party partners, the UK warehouse, and distributors.In addition, the position will support the digital operations function, primarily through the deactivation of digital keys, along with occasional ad hoc tasks as needed.As the team utilises shared business tools across both physical and digital operations, the successful candidate will be expected to develop proficiency in these systems to effectively support the broader operations function.KEY RESPONSIBILITIES:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Process sales orders and raise manufacturing purchase orders (POs)</li><li class="leading-relaxed">Raising and process artwork and component invoices, including pricing checks</li><li class="leading-relaxed">Maintain the Operations shared email inbox</li><li class="leading-relaxed">File and receipt key documentations, including Customer POs, manufacturing POs, Order Confirmations, and delivery notes (for catalogue re-orders)</li><li class="leading-relaxed">Creation of Commercial Invoices</li><li class="leading-relaxed">Produce and distribute daily shipping and stock reports</li><li class="leading-relaxed">Deactivate digital keys as required</li><li class="leading-relaxed">Provide daily administrative support across all areas of the Operations team, including both physical and digital disciplines</li></ul>REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE:Essential:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proficient in Microsoft Office suite</li><li class="leading-relaxed">Excellent data processing skills</li><li class="leading-relaxed">Ability to multitask, work to deadlines and stay organized in fast-paced environment.</li><li class="leading-relaxed">Self-motivated and proactive</li><li class="leading-relaxed">Strong Interpersonal Skills</li><li class="leading-relaxed">Strong written and verbal communication skills</li><li class="leading-relaxed">Strong organisational skills</li></ul>Advantageous:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Knowledge and experience of Operations or supply chain</li><li class="leading-relaxed">Prior experience in the video game or entertainment industry</li><li class="leading-relaxed">Oracle experience</li></ul>A BIT ABOUT SEGASEGA is one of the leading interactive entertainment companies in the world, with our European HQ based in West London and development studios spanning the UK and Bulgaria. Known for quality and creativity above all else, our studios include Sports Interactive, Two Point Studios, Hardlight and Creative Assembly.At the heart of SEGA is our publishing team based in London, where we help the studios bring their creative vision to life. Here we have a hardworking bunch of people spanning Tech, Sales, Marketing, Finance, Studio Operations and more.Together, we drive the continued success and evolution of our Western business through living our company values of being product focused, embracing true partnerships and always having fun so that we can strive to come together as One SEGA.WORKING THE SEGA WAYWe believe that making the best games relies on having the best people, so we make sure that we look after ours…<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">For our gaming buffs, you can get involved in our lunchtime get gaming sessions in our games lounge and Club SEGA, regular gaming tournaments and free SEGA games on Steam.</li><li class="leading-relaxed">If you're more of a foodie, you can take advantage of fresh fruit and cereal every single day.</li><li class="leading-relaxed">Fitness fanatics will love our discounted gym membership, ride to work scheme, workout area and bootcamps in the business park. You can find your zen with weekly yoga classes as well as in-house massage therapy.</li><li class="leading-relaxed">You'll have access to a comprehensive benefits package that includes life assurance, income protection, private healthcare & dental insurance schemes and an enhanced contributory pension scheme. We offer competitive salaries and a fantastic bonus scheme so that you can stay motivated and focused on making SEGA the best it can be.</li><li class="leading-relaxed">We hold regular lunch & learn sessions, company updates at incredible venues in Central London and Christmas parties that you’ll want to brag to your mates about! What’s not to love?</li><li class="leading-relaxed">We pride ourselves on having flexible working hours to ensure that you have a life outside of the office.</li><li class="leading-relaxed">We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table. All applicants are welcome!</li></ul>And that’s just the tip of the iceberg. Check out our <a href="https://careers.sega.co.uk/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Careers website</a> to find out why we are a workplace you’ll never want to leave!

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