Plain

Senior Product Engineer (Frontend)

Support Engineer

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Plain is seeking a Senior Product Engineer (Frontend) to join their team and help define the next phase of support tooling. This role involves owning and solving problems end-to-end, from idea conception to infrastructure and UI details. Key responsibilities include shipping features, improving state management for GraphQL queries and Websockets, building a robust multiplayer experience, and enhancing the writing experience with rich text capabilities. The engineer will collaborate closely with the designer to ensure top-notch user experience and will work on architectural conversations and customer interactions, prioritizing impact and user experience.

<div class="framer-1rp5pvf" data-framer-name="Content" style="outline:none;display:flex;flex-direction:column;justify-content:flex-start;flex-shrink:0;transform:none" data-framer-component-type="RichTextContainer">We are building the fastest, most powerful customer support platform for the next generation of B2B companies. Some of the world’s most forward-thinking companies, like Stytch, Sanity, and Fly.io, rely on Plain to consolidate all the channels where they speak with customers, collaborate with their teams, and speed up their workflow with our lightning-fast UI.We’re looking for a Senior Product Engineer to join our team and help us define the next phase of support tooling.</div><div class="framer-ruz3ug"><div class="framer-vqo9md" style="outline:none;display:flex;flex-direction:column;justify-content:flex-start;flex-shrink:0;transform:none" data-framer-component-type="RichTextContainer"><h4 class="framer-text framer-styles-preset-qqf245" data-styles-preset="FCdSZB1XR" style="--framer-text-alignment:left;--framer-text-color:var(--token-d4e8cd1c-cd6a-4d36-b624-fe25539ee336, rgb(0, 0, 0))">What you'll do</h4></div><div class="framer-tj54ep" data-framer-name="Content" style="outline:none;display:flex;flex-direction:column;justify-content:flex-start;flex-shrink:0;transform:none" data-framer-component-type="RichTextContainer">Engineering at Plain is about much more than moving tickets from left to right, it’s owning and solving problems end to end - from coming up with ideas to infrastructure and button copy.You will:<ul class="framer-text"><li data-preset-tag="p" class="framer-text framer-styles-preset-1n0lerm">Ship features to solve customer problems, end to end. You’ll talk to customers to validate ideas and scope features, lead the development of those features day to day and ensure they're rolled out smoothly.</li><li data-preset-tag="p" class="framer-text framer-styles-preset-1n0lerm">Getting state management right: We've currently normalizing GraphQL queries into a global cache and updating entities via Websockets. Although functional we have a long road ahead to make this faster, more resilient and faster to build with. Fixing this will require some deep thinking and love around our frontend architecture.</li><li data-preset-tag="p" class="framer-text framer-styles-preset-1n0lerm">Building a great multiplayer experience: We want to make sure Plain is a delight to use with large teams. We need to develop a more resilient way to allow multiple people to be aware of each other when using Plain, and do so in a technically resilient way which handles all the complex conflicts and race conditions which come with multiplayer support.</li><li data-preset-tag="p" class="framer-text framer-styles-preset-1n0lerm">Improving our writing experience: Like Slack, typing is at the heart of Plain, so we want to deeply invest in our writing experience. We want to give you full keyboard control over Plain, let you seamlessly compose rich messages with code snippets, inline images and videos, and make it a breeze to help your customers. This will require some UI heavy lifting, and is the perfect challenge for someone excited about getting even the smallest interaction details right.</li><li data-preset-tag="p" class="framer-text framer-styles-preset-1n0lerm">Work closely with Mitchell, our designer, to make sure that the user experience for every feature is top-notch –&nbsp; from copy to to&nbsp; UI details and polish.</li></ul>You should have a proven track record working for product-led companies, ideally in B2B SaaS, be as excited about architectural conversations as you are about customer conversations, and be driven by impact above all.</div></div><div class="framer-1glhw6j"><div class="framer-1q302ss" style="outline:none;display:flex;flex-direction:column;justify-content:flex-start;flex-shrink:0;transform:none" data-framer-component-type="RichTextContainer"><h4 class="framer-text framer-styles-preset-qqf245" data-styles-preset="FCdSZB1XR" style="--framer-text-alignment:left;--framer-text-color:var(--token-d4e8cd1c-cd6a-4d36-b624-fe25539ee336, rgb(0, 0, 0))">This is a great fit if you…</h4></div><div class="framer-fopmeu" data-framer-name="Content" style="outline:none;display:flex;flex-direction:column;justify-content:flex-start;flex-shrink:0;transform:none" data-framer-component-type="RichTextContainer"><ul class="framer-text"><li data-preset-tag="p" class="framer-text framer-styles-preset-1n0lerm">Are driven by impact and working with wonderful, high-EQ people. You measure the quality of your work by the end-experience of users, not the abstractions or cleanliness of the code.</li><li data-preset-tag="p" class="framer-text framer-styles-preset-1n0lerm">Have substantial experience working on web apps with complex data fetching, state and performance challenges.</li><li data-preset-tag="p" class="framer-text framer-styles-preset-1n0lerm">Feel comfortable learning new technologies and paradigms on your own.</li><li data-preset-tag="p" class="framer-text framer-styles-preset-1n0lerm">Are opinionated about, and love working on UI.</li></ul> </div></div><div class="framer-18k3dfr"><div class="framer-1npb6vo" style="outline:none;display:flex;flex-direction:column;justify-content:flex-start;flex-shrink:0;transform:none" data-framer-component-type="RichTextContainer"><h4 class="framer-text framer-styles-preset-qqf245" data-styles-preset="FCdSZB1XR" style="--framer-text-alignment:left;--framer-text-color:var(--token-d4e8cd1c-cd6a-4d36-b624-fe25539ee336, rgb(0, 0, 0))">This won't be the right role if you…</h4></div><div class="framer-178awx0" data-framer-name="Content" style="outline:none;display:flex;flex-direction:column;justify-content:flex-start;flex-shrink:0;transform:none" data-framer-component-type="RichTextContainer"><ul class="framer-text"><li data-preset-tag="p" class="framer-text framer-styles-preset-1n0lerm">Are uncomfortable with ambiguity. We have some really exciting traction but are still at an early stage and are constantly learning and trying new things as our company grows.</li><li data-preset-tag="p" class="framer-text framer-styles-preset-1n0lerm">Find learning about new technologies a key motivation for coming to work. We invest in what makes us productive but will prefer the known option to the experimental and novel. Postgres is great.</li><li data-preset-tag="p" class="framer-text framer-styles-preset-1n0lerm">Are looking to manage others. We're firmly looking for someone who, for now, wants to be an individual contributor.</li><li data-preset-tag="p" class="framer-text framer-styles-preset-1n0lerm">Expect all the perks of a big company. We’re a Series A startup and are competitive in what we offer at our stage, but it’s a different role and opportunity than working at an established tech company.</li></ul> </div></div><div class="framer-1iub3g0" data-framer-name="Content" style="outline:none;display:flex;flex-direction:column;justify-content:flex-start;flex-shrink:0;transform:none" data-framer-component-type="RichTextContainer"></div>

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Line of ServiceAdvisoryIndustry/SectorNot ApplicableSpecialismDealsManagement LevelSenior AssociateJob Description &amp; SummaryAt PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate complex transactions and maximise value in their business deals. Those in deal integration and valuation realisation at PwC will focus on assisting clients in successfully integrating acquisitions and maximising the value of their investments. You will be responsible for conducting valuations, financial analysis, and developing strategies for post-merger integration.Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. 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Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.Responsibilities:-As a Senior Associate or Manager , the&nbsp; PwC Professional skills and responsibilities for this&nbsp; level include but are not limited to:<div><ul><li>Demonstrate critical thinking and the ability to bring order to unstructured problems.</li><li>Handle, manipulate and analyze data and information responsibly.</li><li>Use a broad range of tools and techniques to extract insights from current industry or sector trends.</li><li>Review your work and that of others for quality, accuracy and relevance.</li><li>Know how and when to use tools available for a given situation.</li><li>Share and collaborate effectively with others.</li><li>Identify and make suggestions for improvements when problems and/or opportunities arise.</li><li>Follow risk management and compliance procedures.</li><li>Keep up-to-date with developments in area of specialism, local and national business and economic issues</li><li>Communicate confidently in a clear, structured, concise and articulate manner - verbally and in materials produced.</li><li>Seek opportunities to learn about how PwC works as a global network of firms.</li><li>Uphold the firm's code of ethics and business conduct.</li><li>Build and maintain an internal and external network.</li></ul>Capabilities / skills and experience required:<ul><li>3-7 years of experience, in a finance, financial/ business analyst&nbsp; or related environment</li><li>Experience working at one of the Big 4 accounting or similar organizations would be an asset</li><li>Research and analysis of technical matters, while utilizing problem-solving skills which includes the analysis of&nbsp; data sets, demonstrating an aptitude for conducting quantitative and qualitative analyses, using the standard suite of Microsoft Office software (Word, Excel, PowerPoint) and&nbsp; Google to execute related deliverables;&nbsp;</li><li>Utilization of effective written and verbal business communication skills when interacting with team members and/or clients in a professional setting.</li><li>Expertise in financial analysis, including financial statements analysis as well as the ability to compute and interpret ratios and trends</li><li>Expertise in business plan reviews, valuations, financial due diligence, and advising SMEs would be a plus</li><li>Ability to conduct economic and market research, in order to articulate the landscape within which the client operates</li><li>Abilities as a team member building relationships, communicating in an organized and knowledgeable manner, and delivering clear requests for information;</li><li>Demonstrating flexibility in prioritizing and completing tasks under time pressure; understanding personal and team roles; contributing to a positive working environment by building solid relationships with team members; proactively seeking guidance, clarification and feedback; and communicating potential conflicts to a supervisor.</li><li>Maintaining confidentiality</li></ul></div>Education Level (minimum requirement plus any additional desirable qualifications):Minimum Degree Required&nbsp;<ul><li>Bachelor Degree in Accounting, Finance; Economics; Business Administration/ Management; or a related field from a recognised university</li></ul>Additional Educational Requirements&nbsp;<ul><li>Completed or pursuing further qualifications such as Certified Business Valuator (CBV) or&nbsp; CFA&nbsp;</li><li>Data analytics skills (Tableau, Power BI, Alteryx);</li></ul>Other Details / Requirements (e.g. travel/other commitments):<div><ul><li>This role may require travel from time to time, and entails flexible work arrangements.</li></ul></div>Education (if blank, degree and/or field of study not specified)Degrees/Field of Study required: Bachelor Degree - Finance, Bachelor Degree - AccountingDegrees/Field of Study preferred:Certifications (if blank, certifications not specified)0. Global: Chartered Financial Analyst (CFA) Credential - Chartered Financial Analyst (CFA) Institute (required), 0. Global: Chartered Business Valuator (CBV) - CICBV (required)Required SkillsOptional SkillsAccepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Administration, Carve-Outs, Change Management, Communication, Contract Negotiation, Cost Efficiency, Cost Reduction, Creativity, Embracing Change, Emotional Regulation, Empathy, Enhanced Due Diligence, HR Due Diligence, Inclusion, Initial Public Offering (IPO), Intellectual Curiosity, Learning Agility, M&amp;A Strategy, Market Research, Operational Advice, Operational Performance Management (OPM) {+ 14 more}Desired Languages (If blank, desired languages not specified)Travel RequirementsUp to 20%Available for Work Visa Sponsorship?NoGovernment Clearance Required?NoJob Posting End DateJuly 28, 2025

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