Plain

Senior Product Engineer (AI)

Product Engineer (Full Stack)

Senior Product Engineer (Backend)

People Operations Manager

Talent Partner (GTM)

Support Engineer (EU & UK)

Senior Product Designer

Plain is redefining customer support for B2B companies, building a fast, powerful platform. This Senior Product Engineer (AI) role focuses on defining how AI powers customer support, building infrastructure for AI features, and solving complex AI challenges. The role requires an experienced backend engineer with applied AI experience, LLM orchestration, RAG architectures, and a product-minded approach to deliver impactful AI solutions.

Plain is redefining customer support for the next generation of B2B companies. We’re building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships.Some of the world’s most forward-thinking companies - like Cursor, Raycast, and Granola - trust Plain to unify all customer interactions, enable faster team collaboration, and supercharge their workflows with AI.B2B customer support is undergoing a seismic shift. AI is transforming the way companies engage with customers, shifting support from a siloed function to a company-wide effort across Slack, Discord, and any other channel you talk to customers in. The old way - slow, manual, and disconnected - no longer works.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you'll do</h3>We’re in a rare spot. Plain is already powering support for high-growth companies with a lightning-fast, deeply scalable platform. AI has been part of our DNA from the start. Now we’re doubling down to define how it shapes every layer of modern customer support.This is where you come in.We're looking for a customer obsessed Senior Product Engineer to help take our AI ambitions to the next level. You’ll build the Infrastructure that helps us build AI features quickly, safely and with confidence. You’ll own problems end to end, and play a key role in building a category-defining product.In this role, you will:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own and ship AI features such as our agents, assistants, insights and more - from concept to production.</li><li class="leading-relaxed">Design and implement backend services for AI integrations and data pipeline.</li><li class="leading-relaxed">Build robust APIs and abstractions for internal AI usage</li><li class="leading-relaxed">Drive system scalability: caching, optimization, processing patterns, etc</li><li class="leading-relaxed">Contribute and drive the evolution of the infrastructure for AI including architecture, evaluation and iteration pipelines.</li><li class="leading-relaxed">Solve complex AI challenges around AI accuracy, reliability, and quality – using rigorous quantitive approaches.</li><li class="leading-relaxed">Advocate for our work externally – writing, speaking, and engaging with the broader AI community.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">This is a great fit if you…</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Are an experienced backend engineer who’s shipped AI products in the OpenAI & Anthropic era – especially text and data-heavy AI applications.</li><li class="leading-relaxed">Have hands-on experience with LLM orchestration and LLM API optimization (costs, latency, etc)</li><li class="leading-relaxed">Are familiar with RAG architectures and technologies</li><li class="leading-relaxed">Have AI observability experience. AI isn’t just about shipping features that sound great – it’s about knowing, conclusively, if they’re making things better.</li><li class="leading-relaxed">Have a clear perspective on what makes a great AI product. We want to apply AI with precision, nuance, and real impact – not as a gimmick.</li><li class="leading-relaxed">Are product minded and customer focused in how you build software.</li><li class="leading-relaxed">Measure your success by user impact, not just technical elegance.</li><li class="leading-relaxed">Are self-driven, impact-focused, and thrive in a fast-moving, high-ownership environment.</li><li class="leading-relaxed">Bonus: you have experience with agent frameworks and design.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">This won't be the right role if you…</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Have primarily academic or research ML/AI experience. This role’s looking for someone with Applied AI experience.</li><li class="leading-relaxed">Think AI for support is just chatbots and deflection. B2B support is complex – we want AI through the platform, not just automating conversations.</li><li class="leading-relaxed">Struggle with ambiguity. We’re an early-stage startup. Things change quickly, and often, knowing what to work on is as important as the work itself.</li><li class="leading-relaxed">Prioritize working with the latest tech for its own sake. We choose tools that make us productive – not what’s trendy. (Postgres is great.)</li><li class="leading-relaxed">Are looking for a management role. This is a hands-on individual contributor position.</li><li class="leading-relaxed">Want the perks of a big company. We offer competitive compensation for our stage, but we’re a startup – this is a different kind of opportunity.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits</h3>Competitive comp structureCompetitive salary, and a generous option grant on employee-friendly terms.Team-wide offsitesTwo global offsites per year in great locations, plus team-based offsites throughout the year.Generous time off35 days annual leave - including public holidays - to take as you wish.First Friday of the quarter off4 extra days off a year, a chance for all of us to recharge at the beginning of a quarterPrivate Health Insurance100% employee coverage, dental and vision, access to out-of-network care. Also included: life insurance.$100 Monthly Wellness CreditExpense up to $100/month for your gym membership, ClassPass, monthly massage… you name it!$1000 WFH stipendIf you join us remotely, you get a one-time $1,000 to set up your workspace and make sure you're productive.Retirement PlanningUK and Ireland: Employer matching up to 5%. USA: Contribute to your 401k pre-tax, with no employer match.

Rockstar Jobs

EA Jobs

Playstation Jobs

Ubisoft Jobs

Epic Game Jobs

Riot Jobs

CDPR Jobs

Krafton Jobs

Twitch Jobs

Larian Jobs

Wargaming Jobs

Naughty Dog Jobs

Netflix Jobs

Supercell Jobs

Zynga Jobs

Test your Unity Animations knowledge with this quiz! Explore concepts like Animator Controller, Blend Trees, and many more.

Test your Unity UI knowledge with this quiz! Explore essential concepts like Canvas, EventSystem and many more. 

Challenge yourself with this Unity Input System quiz! Test your skills in input mapping, device handling, and action events.

Take your Unity skills to the next level with Part 3 of this quiz, covering scripting, physics, rendering, and performance optimization!

Test your Unity expertise with this quiz, covering initialization to advanced rendering and physics!

Test your Unity knowledge with this comprehensive quiz, covering everything from MonoBehaviour basics to advanced physics, rendering, and optimization techniques across multiple difficulty levels!

Assess your knowledge of Unity's Rigidbody component and its advanced physics interactions with this in-depth quiz!

Test your understanding of Unity’s Physics, Movement, and MonoBehaviour with this insightful beginner-friendly quiz!

Dive into the fundamentals of open-world game development in Unity with this beginner-friendly quiz.

Challenge yourself with this beginner-friendly quiz on building an endless runner in Unity!

Test your beginner-level knowledge of Unity platformer development with this engaging quiz.

Test your basic knowledge of Unity and Unreal Engine with this beginner-friendly quiz on game development fundamentals.

This assessment evaluates your understanding of Unity's component-based architecture, how GameObjects and their components interact, the hierarchy system with nested GameObjects, and how to reference them in scripts.

This assessment evaluates your understanding of Unity's NavMesh system, including navigation baking, NavMeshAgents, pathfinding, obstacles, and scripting interactions with NavMesh to create AI-driven movement.

An assessment to test the correct usage of Unity's events and lifecycle functions in the context of the game "Clash Royale"

- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Programming Patterns! 📋- This assessment gives us an idea of your code architecture skills - Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your OOPs skills! 📋- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills - Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Unity Skills 📋 - This assessment gives us an idea of your Unity fundamentals - Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc. - 9 questions: 9 Multiple Choice - Minimum score needed to qualify: 80% - Average time to complete: 5 to 10 minutes

Zenoti

Senior Manager - SaaS Onboarding - Professional Services

Account Executive

Account Director - Expansion Sales

Director of Sales Mid Market

NCR Voyix

Executive Director, International

Client Operation Administrator

160over90

Account Coordinator, PR & Comms

Senior Account Executive, Experiential

Univision

Talent Producer-Sesaonal

As a Practice Manager in our Onboarding team, you’ll lead a high-performing group of Product Specialists and Project Managers responsible for onboarding our SaaS clients. You will own the success of new customer implementations, drive internal team development, and operate as a key leader driving delivery. This role involves solving complex problems, building strategic relationships, leveraging AI-driven insights, and elevating both people and processes in a fast-paced SaaS environment.

Zenoti is a leading cloud-based, business software used by spas, salons and medi-spas. With our all-in-one solution, spa and salon managers are more easily able to manage all aspects of their business from managing their appointment book, billing through a POS, CRM, employee schedules and payroll, inventory, running marketing promotions, enabling online booking and online sales and more. Zenoti clients are also able to drive real business results, things like increasing the customer retention, customer spend and cutting down on cost.

EU Onboarding Specialist (Pre-Sales & Implementation | Bilingual French)

Data Operator

Senior Attorney

Director, Risk and Compliance, Fintech Payments

Account Director

Sr. Product Specialist - Implementation/Onboarding

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizesZenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Role</h2>As a Practice Manager in our Onboarding team, you’ll lead a high-performing group of Product Specialists and Project Managers responsible for onboarding our SaaS clients. You will own the success of new customer implementations, drive internal team development, and operate as a key leader driving delivery. You will also be the face of Zenoti for our clients, showcasing how our platform delivers value beyond implementation.This role is perfect for someone who thrives on solving complex problems, building strategic relationships, leveraging AI-driven insights, and elevating both people and processes in a fast-paced SaaS environment.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You’ll Be Doing</h2>1. Team Leadership & Talent Development<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Manage, coach, and develop a team of 8–10 Product Specialists and Project Managers.</li><li class="leading-relaxed">Align team members’ personal growth with business goals and create clear development pathways.</li><li class="leading-relaxed">Foster a culture of accountability, ownership, and collaboration.</li></ul>2. Stakeholder & Client Engagement<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Act as an executive point of contact for clients during onboarding, ensuring success and long-term value realization.</li><li class="leading-relaxed">Collaborate cross-functionally with Sales, Product, and Customer Success to drive alignment and eliminate silos.</li><li class="leading-relaxed">Tailor communication to effectively influence executives and other key stakeholders.</li></ul>3. Strategic Oversight, AI Enablement & Delivery Excellence<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own project and resource planning across multiple implementations.</li><li class="leading-relaxed">Drive operational cadence via team stand-ups, retrospectives, and performance reviews.</li><li class="leading-relaxed">Leverage AI insights and automation to identify risk signals, optimize workflows, and improve client outcomes.</li><li class="leading-relaxed">Use data to monitor progress, identify bottlenecks, and make informed decisions quickly—even in ambiguous scenarios.</li></ul>4. Escalation & Problem Resolution<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Handle escalations with speed and empathy, ensuring a resolution that maintains client trust.</li><li class="leading-relaxed">Lead root-cause analysis and implement improvements that prevent recurrence.</li></ul>5. Continuous Improvement & Innovation<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Identify gaps in onboarding processes and lead initiatives that enhance productivity and reduce time-to-value.</li><li class="leading-relaxed">Champion innovation and explore AI-based solutions that automate repetitive tasks, personalize client interactions, and improve delivery precision.</li><li class="leading-relaxed">Advocate for client-centric design in processes, templates, and training materials.</li></ul>6. Retention & Business Impact<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Partner with Customer Success and Sales to prevent early churn and reinforce customer lifetime value.</li><li class="leading-relaxed">Analyze trends and feedback to drive scalable strategies for stronger onboarding outcomes.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You’ll Need</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">10+ years of experience in SaaS onboarding.</li><li class="leading-relaxed">3+ years leading and coaching teams in a high-growth environment.</li><li class="leading-relaxed">Strong software aptitude—comfortable learning and explaining complex product functionality while tying it to industry use cases.</li><li class="leading-relaxed">Experience using or integrating AI tools and data-driven insights in operational workflows.</li><li class="leading-relaxed">Excellent stakeholder management and leadership presence, especially with cross-functional teams and senior executives.</li><li class="leading-relaxed">Strong business judgment and decision-making skills under pressure.</li><li class="leading-relaxed">Experience working with global teams across multiple time zones.</li><li class="leading-relaxed">Familiarity with project management and collaboration tools like Salesforce, Smartsheet, Jira, Confluence, or Rocketlane.</li><li class="leading-relaxed">Bonus: Experience in wellness, spa, or healthcare domains.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Core Competencies We Value</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Building Talent: Coaches and develops individuals while inspiring team performance.</li><li class="leading-relaxed">Impact & Influence: Uses storytelling, data, and empathy to build stakeholder alignment.</li><li class="leading-relaxed">Business Judgment: Makes confident, timely decisions with incomplete data.</li><li class="leading-relaxed">Customer Orientation: Champions customer needs while aligning with business objectives.</li><li class="leading-relaxed">Creativity & Innovation: Brings forward new ideas, adapts quickly, and integrates emerging technologies like AI to deliver better outcomes.</li></ul>Zenoti Pay Range$130,000 - $145,000 USDZenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Follow Mayank - career advice

Follow Mayank Grover for game development resources

Free | C# | Midnight Pizza Fight

Free | C++ | Lethos

Free | C++ | Pong

Follow Abhishek - tech content

Follow Abhishek Smith for game programming content

This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Senior Product Engineer (AI)

Product Engineer (Full Stack)

Senior Product Engineer (Backend)

People Operations Manager

Talent Partner (GTM)

Support Engineer (EU & UK)

Senior Product Designer

Senior Product Engineer (AI)

Product Engineer (Full Stack)

Job Details