<p>PLAYERUNKNOWN Productions is an independent development studio based in Amsterdam focused on creating sandbox worlds on a massive scale. Our team of game developers and researchers are using machine learning and other modern technologies to push the envelope of what is possible with open worlds in gaming. Our goal is to build deep, systemic playgrounds hundreds of kilometers wide and populated by thousands of players.&nbsp;</p><p>At PLAYERUNKNOWN Productions we believe in a flexible work environment driven by honesty and transparency, empowering both developers and researchers to build the tools that can form the foundation of a new generation of interactive worlds. We are a passionate team of committed individuals from all over the world, working towards building the kind of experience that is only now becoming possible.&nbsp;</p><p>Founder Brendan “PlayerUnknown” Greene is widely regarded as the creator of the battle royale genre, originally developing the mode as a mod for the ARMA series of games before creating the industry-defining hit PlayerUnknown’s Battleground (PUBG), which has sold more than 75 million copies on PC and console and topped mobile charts in 150 countries. Since 2018, he has been working on how to apply those same core values of scale and player freedom to new types of gameplays and even larger worlds.</p><p>We believe that the longstanding dream of a massive, immersive world where players are free to do whatever they want is closer than ever before, and we believe that we can make it happen.</p>

PlayerUnknown Productions

IT Manager (Part-Time)

Senior QA Specialist

Manage and maintain IT infrastructure for a gaming studio. Must have strong knowledge of Windows, Linux, and FreeBSD operating systems, Active Directory, and Azure Entra management. Experience with virtualization platforms like VMware and Proxmox is essential. Strong stakeholder management and process improvement skills are required.

<div class="description-wrapper description-wrapper-shown" data-description-language-wrapper="en" lang="en">
                            <article class="detail-content-block detail-content-block-tasks">
                    <h5 class="detail-block-title">YOUR ROLE</h5>
                    <div class="detail-block-description">
                        As an IT Manager Consultant at PLAYERUNKNOWN Productions, manage, maintain and supply all services and equipment that is related to allowing our development teams to perform their tasks on a day to day basis. Our studio is producing unique technology in gaming, requiring out of the box thinking of our whole team, including IT, looking for creative solutions to address requirements from the development teams and improve processes so they have visibility, transparency, discoverability, and are easier to understand and use.<br><br>This is a part time 12-month Fixed Term Contract (2-3 days per week) beginning in January, with the possibility to transition to full time.
                    </div>
                </article>
            
                                                <article class="detail-content-block detail-content-block-conditions">
                        <h5 class="detail-block-title">YOUR RESPONSIBILITIES</h5>
                        <div class="detail-block-description">
                            <ul><li>Develop and implement long-term IT strategies, leading projects to simplify and standardize our infrastructure while identifying future needs and recommending solutions that support the studio's growth. &nbsp;</li><li>&nbsp;Collaborate with&nbsp;stakeholders in engineering, finance, executive leadership, and HR to align IT priorities with company goals.</li><li>Manage hybrid on-premise and cloud infrastructure, prioritising open-source solutions and vendor-agnostic systems&nbsp;where possible.</li><li>Ensure high availability of systems, minimising disruptions and supporting VPN access for remote teams across Europe.</li><li>Proactively identify long-term infrastructure needs, balancing cost efficiency with strategic solutions.</li><li>Oversee and schedule tasks for IT staff, using tools like Jira and Confluence for visibility and transparency.</li><li>Maintain on premise software installations (such as GitLab and Helix Core) to ensure they are kept up to date, maintenance is performed, and the data is backed up securely</li><li>Enhance application deployment, file-sharing, and collaboration tools for improved workflows and user accessibility.<strong>&nbsp;</strong></li></ul>
                        </div>
                    </article>
                                                                <article class="detail-content-block detail-content-block-conditions">
                        <h5 class="detail-block-title">YOUR PROFILE</h5>
                        <div class="detail-block-description">
                            <ul><li>Experience in IT Management or similar roles with proven experience managing IT projects in fast paced technical environments.</li><li>Strong knowledge of Windows (10/11, Server 2016/2019), Linux (Debian/Ubuntu), and FreeBSD operating systems, including Active Directory and Azure Entra management.</li><li>Hands-on experience with critical applications like Perforce, Gitlab, Jenkins-based CI, and high-performance clustered storage systems.</li><li>Proficiency with virtualization platforms such as VMware and Proxmox, as well as networking, routing, and storage solutions.</li><li>Familiarity with automation and infrastructure-as-a-service (IaaS) tools, including Ansible, to streamline deployment and configuration.</li><li>Strong stakeholder management and process improvement skills, with the ability to document, streamline, and prioritize IT workflows, enhancing communication and transparency with stakeholders.&nbsp;</li></ul>
                        </div>
                    </article>
                                                                <article class="detail-content-block detail-content-block-conditions">
                        <h5 class="detail-block-title">NICE-TO-HAVE SKILLS</h5>
                        <div class="detail-block-description">
                            <ul><li>Experience&nbsp;or interest in&nbsp;working within the gaming&nbsp;industry</li><li>Familiarity with emerging IT trends and tools that could benefit a modern&nbsp;game development&nbsp;studio.</li><li>Background in IT consultancy or similar roles</li><li>Experience with on-premise and cloud based solutions</li></ul>
                        </div>
                    </article>
                                                                <article class="detail-content-block detail-content-block-conditions">
                        <h5 class="detail-block-title">LOCATION</h5>
                        <div class="detail-block-description">
                            Amsterdam, The Netherlands (Hybrid)
                        </div>
                    </article>
                            
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                            <article class="detail-content-block detail-content-block-about-us">
                    <h5 class="detail-block-title">About us</h5>
                    <div class="detail-block-description">
                        <span><span><span style="font-size:14px;font-family:Arial, Helvetica, sans-serif;">At PLAYERUNKNOWN Productions we believe in a flexible work environment driven by honesty and transparency, empowering both developers and researchers to build the tools that can form the foundation of a new generation of interactive worlds. We are a passionate team of committed individuals from all over the world, working towards building the kind of experience that is only now becoming possible. We believe that the longstanding dream of a massive, immersive world where players are free to do whatever they want is closer than ever before, and we believe that we can make it happen.</span><span style="font-family:Arial, Helvetica, sans-serif;font-size:14px;"><br><br><strong>PLAYERUNKNOWN Productions</strong> is an independent development studio based in Amsterdam, focused on creating massive sandbox worlds. Our multi-disciplinary team is using an array of new and emerging technologies to push the envelope of what is possible with open worlds in gaming. Our goal is to build deep, systemic playgrounds on a planetary scale, populated by thousands of players.<br><br></span><span style="font-size:14px;font-family:Arial, Helvetica, sans-serif;"><strong>MELBA Team</strong> is PLAYERUNKNOWN Productions’ applied research division. Project Melba is a new simulation engine being built from the ground up, utilizing data-driven design, multi-core processing and machine learning at its foundation in order to power virtual worlds on a scale beyond the capabilities of current technology.&nbsp;<br><br><strong>BENEFITS (NETHERLANDS)</strong><br><br><u>Building a world</u><br>Join our group of talented and passionate people from all over the world working towards building the future of gaming.&nbsp;<br><br><u>Going Dutch</u><br>We go by the Dutch law and start with a 12-month contract with the intent to offer a permanent contract afterwards.&nbsp;<br><br><u>Relocation support</u><br>If you are not living in the Netherlands yet, we will support, you and your close ones during the relocation process.<br><br><u>Convenient location &amp; commuting allowance</u><br>Our centrally located office is easy to get to from any part of the Netherlands, and we will reimburse you for your commute.&nbsp;<br><br><u>Comprehensive benefits</u>&nbsp;<br>We provide a contribution to your health insurance and pension as well as a work from home allowance - we got you covered!&nbsp;</span></span><br><br><span><span style="font-size:14px;font-family:Arial, Helvetica, sans-serif;"><u>13th month salary</u></span></span><br><span><span style="font-size:14px;font-family:Arial, Helvetica, sans-serif;">Enjoy a 13th month of salary at the end of the year for a little extra holiday money. If you haven’t been with us a full year, you’ll still get a pro-rata bonus based on how long you’ve been employed.<br><br><u>Flexible Schedule</u><br>You are free to work and hang out with us every day in our Amsterdam Studio. If you prefer to work from home, you can take advantage of three work-from-home days a week.<br><br><u>All you can eat</u><br>No need to worry about drinks, snacks, and lunch while in the studio.<br><br><u>Vacation</u><br>You will have 25 days off and 3 extra studio days off throughout the year. You can also celebrate your birthday with an extra day off!&nbsp;</span><br><br><span style="font-size:14px;font-family:Arial, Helvetica, sans-serif;"><strong>EMPLOYEES WORKING REMOTELY</strong></span><br><br><span style="font-size:14px;font-family:Arial, Helvetica, sans-serif;">Benefits differ per country but we grant a 13th month salary to all our employees.<br><br><strong>REACH OUT TO US</strong><br><br>If there is anything you would like to know before hitting the "APPLY" button you can always reach out to one of our Recruiters:<br><br><a href="mailto:ngrajek@pp.studio">Email Natalia Grajek&nbsp;</a></span><span style="font-size:14px;font-family:Arial, Helvetica, sans-serif;"><br></span><a href="mailto:eoconnor@pp.studio"><span style="font-size:14px;font-family:Arial, Helvetica, sans-serif;">Email Eddie O'Connor</span></a><span style="font-size:14px;font-family:'Open Sans', sans-serif;"><br></span></span></span>
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                </article>
                    </div>

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The Chargeback Specialist will handle disputes and chargebacks, act as an interface between the PhonePe Customer Support team, internal technical teams, and external businesses/services. They are responsible for resolving both technical and non-technical issues raised by customers on the PhonePe platform. This involves analyzing disputes, developing and monitoring solutions, providing feedback, maintaining records of problem analysis, and troubleshooting customer payment issues. They are expected to provide timely and accurate resolution to customer issues, address chronic system issues, provide process improvements, develop internal documentation and contribute to a team environment.

<p><span style="color: rgba(0, 0, 0, 0.6);">PhonePe was founded in December 2015 and has emerged as India’s largest payments app, enabling digital inclusion for consumers and merchants alike. </span></p>

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<div><p><strong>About PhonePe Group:&nbsp;</strong></p> <p>PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.</p> <p><strong><span style="font-family: tahoma, sans-serif;"><span style="color: #000000;">Culture</span></span></strong></p> <p style="text-align: justify;"><span style="font-weight: 400;">At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right </span><span style="font-weight: 400;">&nbsp;</span><span style="font-weight: 400;">environment for you is just one of the things we do. We empower people and trust them to do the right </span><span style="font-weight: 400;">&nbsp;</span><span style="font-weight: 400;">thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a </span><span style="font-weight: 400;">&nbsp;</span><span style="font-weight: 400;">big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of </span><span style="font-weight: 400;">&nbsp;</span><span style="font-weight: 400;">the best minds in the country and executing on your dreams with purpose and speed, join us!</span></p> <p><iframe src="https://www.linkedin.com/embed/feed/update/urn:li:ugcPost:6602432465934082048?compact=1" width="380" height="214"></iframe></p></div><div><p><strong>JOB DESCRIPTION</strong></p> <p>&nbsp;</p> <table> <tbody> <tr> <td> <p><strong>Job Objective:</strong>&nbsp;</p> <p>We are looking for someone who can handle disputes/chargebacks, handle stakeholders,&nbsp; be the interface&nbsp; for PhonePe Customer Support team, internal technical team and external business / services. Responsible for providing timely and accurate resolution to both technical &amp; non technical issues raised by customers on the PhonePe platform.</p> <p>A Recon Specialist&nbsp; is expected to address chronic system issues, provide process improvements, develop internal documentation and contribute to a team environment, all while adhering to service level agreements.</p> </td> </tr> <tr> <td> <p><strong>Role Expectations:&nbsp;</strong></p> <p><strong>&nbsp;</strong></p> <ul> <li>Analysis of disputes/chargebacks with end to end closure post discussion with relevant stakeholders.</li> <li>Developing, owning and monitoring solutions for production and non-production environments and applications.</li> <li>Flexible to take up extra Initiative or additional work as per the organizational requirement&nbsp;</li> <li>Provide feedback from customer users to the team.</li> <li>Maintain on-going record of problem analysis and resolution activity in an on-call tracking system Desired Skills &amp; Education.</li> <li>Diagnosing, troubleshooting and fixing issues related to Customer payments.</li> </ul> </td> </tr> <tr> <td> <p><strong>Experience, Skills, Qualifications:</strong></p> <br> <ul> <li>2-3 years of experience in dispute management and in NPCI products.</li> <li>Proven success in a fast paced production support environment.&nbsp;</li> <li>Good in problem solving and analytical skills.&nbsp;</li> <li>Demonstrated ability to communicate effectively in writing, ideally with a successful track&nbsp;</li> <li>Record of responding to/resolving customer issues through written communication Excellent written and oral communications skills&nbsp;</li> <li>Prior experience in e-commerce or payments / web services domain as a Technical support executive • Ability to effectively work with cross functional teams.</li> <li>&nbsp;Possess ability to understand business problems and provide solutions/information related to the business requirements.&nbsp;</li> </ul> </td> </tr> </tbody> </table> <p>&nbsp;</p></div><div><p><strong>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)</strong></p> <ul> <li style="text-align: left;"><strong>Insurance Benefits - </strong><span style="font-weight: 400;">Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</span></li> <li style="text-align: left;"><strong>Wellness Program -</strong><span style="font-weight: 400;"> Employee Assistance Program, Onsite Medical Center, Emergency Support System</span></li> <li style="text-align: left;"><strong>Parental Support - </strong><span style="font-weight: 400;">Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</span></li> <li style="text-align: left;"><strong>Mobility Benefits - </strong><span style="font-weight: 400;">Relocation benefits, Transfer Support Policy, Travel Policy</span></li> <li style="text-align: left;"><strong>Retirement Benefits - </strong><span style="font-weight: 400;">Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment&nbsp;</span></li> <li style="text-align: left;"><strong>Other Benefits - </strong><span style="font-weight: 400;">Higher Education Assistance, Car Lease, Salary Advance Policy</span></li> </ul> <p style="text-align: justify;"><strong><em>Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe <a href="https://blog.phonepe.com/tagged/people" target="_blank">on our blog</a>.</em></strong></p> <p><a href="https://www.phonepe.com/careers/" target="_blank"><strong>Life at PhonePe</strong></a></p> <p><a href="https://www.phonepe.com/press/" target="_blank"><strong>PhonePe in the news</strong></a></p></div></div><div class="divider" role="separator"></div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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