playrix 

Customer Support Representative (part-time, Ireland)

Senior 3D/2D Artist (Playables)

Middle Software Engineer (Gameplay)

Senior VFX Artist

Playable Ads Technical Lead

Junior Game Designer

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Lead Unity Software Engineer (Gameplay)

Playrix, a leading mobile game development company, is seeking a part-time Customer Support Representative based in Ireland. This role involves providing technical support for free-to-play mobile games, managing player tickets, engaging with a global player base, and collaborating with various departments to resolve issues. The position requires strong communication and technical understanding to assist millions of players worldwide.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the company</h3>Playrix is ​​one of the most successful mobile game development companies in the world. In terms of mobile application revenue, we rank first in Europe and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Team, about the role</h3>Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative based in Ireland.By joining us, you’ll have the opportunity to help and support players in games enjoyed by millions of people around the world.The schedule is part-time — 20 hours per week, from 8:00 p.m. to 12:00 a.m. (Ireland time).<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Tasks</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)</li><li class="leading-relaxed">Engaging with a global player base, offering technical advice and assistance</li><li class="leading-relaxed">Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions</li><li class="leading-relaxed">Using your research skills to come up with solutions and enhance our support services</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in customer support</li><li class="leading-relaxed">Excellent communication skills in English, both verbal and written</li><li class="leading-relaxed">A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise</li><li class="leading-relaxed">Experience playing mobile games is preferred</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Our Perks</h3>##### Flexibility at work<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can do your work however and wherever you like — we only evaluate your results.</li></ul>##### Caring for health and well-being<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.</li><li class="leading-relaxed">We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.</li><li class="leading-relaxed">We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.</li></ul>##### Professional development and education<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">We pay for participation in specialized conferences and courses and hold our own internal conferences.</li><li class="leading-relaxed">We offer discounts on English language courses and courses for the languages of the countries in which the company operates.</li></ul>##### Events and merch<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">We regularly hold offline events like team meetings, big corporate parties, and informal office parties.</li><li class="leading-relaxed">We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.</li><li class="leading-relaxed">We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Work Format</h3>Remote or from one of the company’s offices

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Betsson Group is seeking a self-driven and detail-oriented CRM coordinator with a "can-do" attitude to join our Global CRM & Engagement department. This is a fantastic opportunity to become part of an amazing team of CRM enthusiasts.In this role, you'll be part of a team that are accountable for the successful end-to-end delivery of below the line (BTL) early life retention offers and communications across a variety of the group’s brands, markets, and products.This entry-level role is perfect for individuals eager to kickstart their career in customer relationship management (CRM). It offers a unique opportunity to gain hands-on experience in CRM and email marketing, while learning about the latest CRM tools and strategies. As a CRM Coordinator, you will actively support the daily operations of the CRM Early Life Retention team, contributing to initiatives that optimises the early customer experience to build long-term loyalty.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">THE CHALLENGE:</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">You will definitely be busy! Here is a taste of what you will be involved with:</h3>Email Marketing:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support the CRM Managers with the creation of customer emails for below the line (BTL) Early Life Retention campaigns across a variety of brands, markets and languages.</li><li class="leading-relaxed">Collaborate with copywriters to ensure email content is compelling, on-brand, compliant and localised.</li><li class="leading-relaxed">Implement dynamic content, personalisation, and interactive elements within the email to enhance user experience and engagement.</li><li class="leading-relaxed">Test emails for compatibility across different email clients to ensure consistent rendering and performance.</li><li class="leading-relaxed">Monitor email performance metrics, such as open rates, click-through rates, and conversion rates, to assess the effectiveness of emails.</li><li class="leading-relaxed">Regularly review competitor campaigns to ensure that Betsson Group remains competitive in the email marketing space.</li></ul>Project Management:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Use JIRA to effectively participate in managing CRM projects and communicate with all teams and relevant stakeholders involved.</li></ul>Support CRM Managers:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Assist with the day-to-day operational tasks. These tasks may involve creating landing pages, setting up journeys, configuring player rewards, uploading banners and content to the website, as well as requesting and coordinating design, content creation, and localisation.</li></ul>Main Stakeholders and Type of Interaction<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Copywriters & Design Team: Collaborate with copywriters and the design team to develop engaging global and local content and visually appealing artwork for emails.</li><li class="leading-relaxed">CRM Online Comms Design Manager: Collaborate with Manager to improve email templates and customisable features.</li><li class="leading-relaxed">CRM Projects & Solutions: Offer feedback on enhancements to CRM tools and features.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A minimum of one year of experience in the iGaming industry or relevant experience related to the role.</li><li class="leading-relaxed">Ability to understand and follow detailed technical instructions.</li><li class="leading-relaxed">Genuine interest in the online Casino sector.</li><li class="leading-relaxed">Good project management skills, enabling you to handle multiple campaigns and tasks concurrently.</li><li class="leading-relaxed">Excellent written and verbal skills in English.</li><li class="leading-relaxed">Experience from Salesforce Journey Builder.</li></ul>Nice-to-Have:Proficiency in Spanish, Portuguese, Greek or Latvian languageThis is a unique opportunity to work in a fast-paced, multi-brand, multi-market environment where innovation, creativity, and collaboration are at the core of everything we do.Apply now and be part of something extraordinary.By submitting your application, you understand that your personal data will be processed as set out in our <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.betssongroup.com%2Fprivacy-policy%2F&data=02%7C01%7C%7C3a20ee474bdc4c6e3c0708d7f25cecc8%7Cc514bc364b3348d2bbb1a3c97d4bf41d%7C0%7C0%7C637244353238298184&sdata=PweobhkZtWdachdhLkGTPtEznP%2BeVIxNYdrOB95f3mc%3D&reserved=0" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Privacy Policy</a>_

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Customer Support Representative (part-time, Ireland)

Senior 3D/2D Artist (Playables)

Middle Software Engineer (Gameplay)

Senior VFX Artist

Senior VFX Artist

Playable Ads Technical Lead

Junior Game Designer

Senior Playable Ads Developer

Lead Unity Software Engineer (Gameplay)

Job Details