Plug Power

Lead Field Service Technician

Field Service Technician

EHS Specialist

The Lead Field Service Technician is responsible for daily activities at a customer site, including scheduling, delegating tasks, maintaining 5S standards, inventory, and unit maintenance. They train new hires and set professionalism standards. This role supports fuel cell products in electric lift trucks, performing preventative maintenance and resolving breakdowns. The Lead Technician maintains communication with the Regional Service Manager, providing updates. This position requires excellent technical and communication skills. The Lead Technician should be a role model for professionalism and should exhibit a positive attitude at all times thus building the morale of the site.

<h1>Lead Field Service Technician</h1>Status: Non-Exempt (hourly)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Department: Field ServiceLocation: Primary location is onsite at our Walmart customer site based in Cullman, ALPosition SummaryThe Lead Field Service Technician is responsible for the daily activities at a customer site, including but not limited to scheduling, delegating tasks, maintaining 5S standards, inventory, and maintenance of units. The Lead Technician will be the point of contact for training new hires and sets the standard for professionalism at the customer site. This individual will continue to support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will maintain consistent communication with their respective Regional Service Manager to provide updates on the customers, technicians, and any issues at the site. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, independent judgment and motivational skills.&nbsp;The Lead Technician should be a role model for professionalism and should exhibit a positive attitude at all times thus building the morale of the site. &nbsp; Core Duties and Responsibilities<ul><li>Lead point of contact for the assigned customer site, maintaining ownership for performance of the site, ensuring up-time and overall success.</li><li>Check-in daily with the customer to ensure that their units are operating efficiently.</li><li>Develop and maintain a detailed understanding of Plug Power products and procedures</li><li>Maintain effective communication with the customer, informing them of any issues, including but not limited to waiting for parts and engineering issues.</li><li>Maintain schedules for all technicians at the site to ensure adequate coverage and satisfactory customer service by scheduling.</li><li>Provide proactive updates to Regional Service Manager, coordinating assistance if additional help in the region is needed, such as additional staffing resources, personnel concerns, and additional training resources.</li><li>Track all open work orders for the site, elevating thematic issues to the leadership</li><li>Maintain appropriate levels of spare equipment to ensure availability to the customer</li><li>Build effective internal relationships with technicians at the site and across the region.</li><li>Ensure that the Plug Power work area at the customer site is kept neat, organized, and compliant with 5S standards.</li><li>Apply customer-specific policies and procedures by setting the example for the team at the site and ensuring that all other technicians adhere to such policies and procedures.</li><li>Mentor technicians at the site, including training on site specific policies as well as being a dedicated resource for technical guidance and support.</li><li>Assist Technicians onsite with step pay related learnings and on the job training (OJT).</li><li>Maintain appropriate levels of parts inventory on-site, ordering tools, equipment and parts as needed to ensure appropriate level of supplies.</li><li>Coordinate inventory audits weekly by assigning a technician to be in charge.</li><li>Properly diagnose, troubleshoot and repair units and hydrogen infrastructure.</li><li>Manage Preventative Maintenance schedule on a weekly basis to ensure the units and hydrogen system are maintained.</li><li>Perform specialized service procedures, including but not limited to field retrofits, software and hardware upgrades to existing fuel cells and hydrogen system.</li><li>Provide on-call and emergency support service to customers as required.</li><li>Complete administrative duties &amp; documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.</li><li>Champion for overseeing safety compliance including but not limited to safety manual, SDS, gantry inspection and other tooling certifications/inspections.</li><li>Represent Plug Power in a professional manner at all times and in all interactions.</li><li>Perform other duties as assigned.</li></ul>Education and Experience<ul><li>Minimum high school diploma or equivalent with technical electrical coursework.</li><li>Four (4) or more years of direct experience in mechanical and electrical troubleshooting.</li><li>Formal training and education may be also considered in lieu of direct experience.</li><li>Prior experience as a Lead Technician is preferred.</li><li>Exceptional organization skills; experience with 5S is preferred.</li><li>Knowledge of lift truck operation and applications is highly preferred.</li><li>Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle.</li><li>Must be able to lift 50 pounds on regular basis unassisted.</li><li>Travel as required for business needs; expected to drive safely and to adhere to traffic laws.</li><li>Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook.</li><li>Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels.</li><li>Excellent verbal and written communication skills; superior customer service skills.</li><li>Ability to work independently and uncompromising dedication to quality.</li><li>Exceptional time management skills with the ability to handle multiple tasks.</li><li>Punctual and reliable.</li><li>Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug power.</li></ul>Plug Power, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Pay Rate:$24.00 - $25.00We offer a fantastic total rewards package at Plug, and a brief summary is below:✓ Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment.&nbsp; If you are interested in this position, we’d ask that you apply.✓ The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you. ✓ Health, Dental &amp; Vision Insurance eligibility starting from the first day of hire✓ 401(k) with 5% company match✓ Bonus eligibility✓ Paid time off including vacation, personal and sick time✓ Paid Holidays✓ Wellness Reimbursement Program✓ Potential to apply for Tuition Reimbursement✓ Employee Referral program✓ Employee Assistance Program

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This job posting is for career registration. Candidates who are interested in the company can register their career information. The company will then notify them of suitable positions. They will also receive information about recruitment events and new job openings. Business-level Japanese language skills are required for all positions. The company will review the registered information to find suitable positions, but may not contact applicants if no suitable positions are available. Registered information will be kept for a maximum of two years. The selection process will not consider submissions related to the 'Pokemon' series.

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<h3>「キャリア登録」とは？</h3>当社に興味・関心を持たれた方にご自身のキャリア（職務経歴）を簡易登録いただくことで、 
適したポジションがある場合、人事担当者から個別にご案内させていただく仕組みです。また、ご経歴に合った採用イベントの開催や新規求人のオープン情報などがあれば 
ご案内させていただきます。・希望するポジションが複数あるが、どこが最適か知りたい 
・いまは希望するポジションがないが、枠が出た場合にすぐに知りたい 
・中長期的に転職を考えており、タイミングが合えば選考に参加したい 
というニーズのある方は、ぜひご登録ください。<h3>注意点</h3>・すべてのポジションについて、ビジネスレベルの日本語能力は必須です。 
	（Requirements：Business level Japanese,all position）・ご登録内容を踏まえ最適なポジションの検討を行いますが、 
	ご案内できるポジションがない場合、その旨のご連絡はいたしません。 
	※検討にあたりレジュメのご登録がない方については、 
		ご案内がお送りできない可能性がございます・ご登録情報については2年を上限にお預かりいたします。 
	2年を経過した場合は削除をいたします。・何らかの作品をお送りいただく場合、『ポケットモンスター』シリーズに 
	関連するキャラクター、企画、ゲームが含まれている場合は選考対象外とします。・連絡先（メールアドレス）の変更や登録削除を希望される場合は、 
	応募受付メールへの返信、もしくは下記窓口からご連絡ください 
	https://www.gamefreak.co.jp/recruit/contact/

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