Pluralsight is the technology workforce development company that helps teams build better by knowing more and working better together. With Pluralsight, teams can develop critical skills, improve processes and gain data-driven insights. Learning and development are at the core of who we are. We’re out to help every technologist build better, and we’re looking for curious, talented people tohelp us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.

Pluralsight

Customer Success Specialist

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A Customer Success Specialist manages large volumes of customer contracts using scale techniques and conducts value-driven conversations throughout the customer lifecycle for higher-value clients. This role supports, manages, and closes renewal transactions, collaborating with Revenue, Success, Marketing, and Legal to maximize renewal forecasts and identify upsell opportunities. They partner with Account Executives for growth within accounts, focusing on risk mitigation through digital strategies, forecasting, quoting, and agreement negotiations.

Director, Customer Success

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description:</h2>A Customer Success Specialist is responsible for leveraging scale techniques to manage large volumes of customer contracts along with Value-Driven conversations through the customer lifecycle for higher value customers in their territories. This position is responsible for ultimately supporting, managing, and closing renewal transactions. They collaborate within Revenue and Success, Marketing and Legal to maximise the renewal forecast while looking for additional opportunities for upselling additional revenue. The Customer Success Specialist works in partnership with the Account Executives when expansion opportunities are identified, ensuring that the right sales resources are engaged to maximise growth within the account.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who you’re committed to being:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You are Self-motivated and a self-starter.</li><li class="leading-relaxed">Continually looking for ways to streamline and improve processes.</li><li class="leading-relaxed">You enjoy learning and are open to new ways of doing things.</li><li class="leading-relaxed">You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns.</li><li class="leading-relaxed">You are a team member first and individual contributor second. You are aware that high-performing teams are only as strong as their weakest link.</li><li class="leading-relaxed">You believe in continuous improvement and request frequent feedback from others.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What you’ll do:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Complete customer lifecycle management including forecasting, opportunity management, quoting, agreement negotiations, and order creation and submission.</li><li class="leading-relaxed">Engage with Revenue and Customer Success counterparts to identify and mitigate risk within your customer base, often relying on digital or data oriented strategies when available.</li><li class="leading-relaxed">Partner effectively and cross-functionally with sales account executives supporting this customer segment.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Experience you’ll bring:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">B2B SaaS experience; familiarity with SaaS renewal motion.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree as a minimum qualification is mandatory.</li><li class="leading-relaxed">Excellent Communication Skills.</li><li class="leading-relaxed">Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.)</li><li class="leading-relaxed">Experience renewing customers and identifying expansion opportunities.</li><li class="leading-relaxed">Background in business development, sales or scale customer success.</li><li class="leading-relaxed">Proven track record of success in managing a high-volume portfolio of accounts leveraging data to improve efficiency.</li><li class="leading-relaxed">Business acumen and ability to analyse data to address customer situations.</li><li class="leading-relaxed">This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility.</li><li class="leading-relaxed">Travel expectations differ by role. Some quota-bearing sales positions involve limited travel, while others may involve travel of up to 40%, depending on business needs.</li></ul>This role is primarily performed in an office or home office setting and involves standard computer-based work.Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.If you need an accommodation to apply, interview, or perform essential job functions, please visit the <a href="https://www.pluralsight.com/careers" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">bottom of our website_</a>to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our <a href="https://www.pluralsight.com/about/diversity-and-belonging" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">DEIB Report_</a>_.The annual US base + variable range for this role is $72,000 - $954000 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply.Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page.#LI-DF

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Who we are is what we do.Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.Why should you be part of our success story?As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.SummaryThe Senior Payroll Associate is an experienced individual contributor who takes ownership of payroll processing activities while providing guidance to junior team members. This role requires deep technical knowledge of payroll systems and regulations, with responsibility for implementing process improvements and ensuring compliance across assigned payroll operations.Responsibilities<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Oversee the processing of payroll data for employees</li><li class="leading-relaxed">Maintain accurate employee records</li><li class="leading-relaxed">Verify and reconcile employee data, including salaries, hours worked, and deductions</li><li class="leading-relaxed">Assist with payroll tax calculations and filings</li><li class="leading-relaxed">Provide support to employees for payroll-related questions and issues</li><li class="leading-relaxed">Ensure compliance with payroll laws and regulations</li><li class="leading-relaxed">Lead the implementation of new payroll processes and systems</li></ul>Qualifications<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's degree in Business, Accounting, or a related field from an accredited institution</li><li class="leading-relaxed">3-5 years of experience in payroll or a related field</li><li class="leading-relaxed">Strong knowledge of payroll laws and regulations</li><li class="leading-relaxed">Attention to detail and accuracy</li><li class="leading-relaxed">Excellent communication and interpersonal skills</li><li class="leading-relaxed">Proficiency in Microsoft Excel/Google Sheets</li><li class="leading-relaxed">Ability to lead and mentor junior team members</li></ul>Total RewardsOur workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.Some things you’ll enjoy<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Stock grant opportunities dependent on your role, employment status and location</li><li class="leading-relaxed">Additional perks and benefits based on your employment status and country</li><li class="leading-relaxed">The flexibility of remote work, including optional WeWork access</li></ul>At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics._Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation._We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.We began using <a href="https://getcovey.com/product/covey-scout-ai" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Covey Scout for Inbound</a> on March 30, 2025.For more information about our data protection practices, please visit our <a href="https://www.deel.com/legal/privacy-policy/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Privacy Policy</a>. You can review the independent bias audit report covering our use of Covey here: <a href="https://getcovey.com/nyc-local-law-144" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://getcovey.com/nyc-local-law-144</a>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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