Pluralsight is the technology workforce development company that helps teams build better by knowing more and working better together. With Pluralsight, teams can develop critical skills, improve processes and gain data-driven insights. Learning and development are at the core of who we are. We’re out to help every technologist build better, and we’re looking for curious, talented people tohelp us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.

Pluralsight

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Pluralsight is seeking a strategic, data-oriented Customer Success Specialist to manage and retain large customer accounts. This role involves acting as a strategic adviser, demonstrating Pluralsight's value, and driving positive results through regular customer communications like QBRs and on-site visits. The specialist will focus on understanding customer needs, mitigating risks, managing renewals, and collaborating cross-functionally to ensure outstanding customer experiences and achieve growth targets.

Strategic Account Executive

<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Job Description:</h1>We are looking for a strategic, data-oriented, results-driven Customer Success Specialist to engage and retain some of Pluralsight’s largest customers and achieve their desired business outcomes. This role requires you to be a strategic adviser heavily-focused on value, with a consistent record working with large scale customers, partnering alongside them to develop their strategy and to demonstrate Pluralsight’s value towards their success. A successful Specialist has executive presence, builds outstanding relationships, loves data & understanding context behind numbers, is customer centric and shows talent at achieving trusted adviser and advocate status in the customers’ minds. You will work cross-functionally to drive strategic partnerships with a focus on regular customer communications (running QBRs, EBRs, On-site visits, consulting customer on engagement campaigns) to drive positive results and renewals/expansion.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who you’re committed to being:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A commercially led individual. We lead all aspects of the renewal process including; broking pricing, contracts and providing accurate forecasting and identifying growth opportunities across your customer accounts</li><li class="leading-relaxed">Passionate about Pluralsight’s mission to advance the world’s Tech Workforce</li><li class="leading-relaxed">Laser-focused on demonstrating customer value & driving customer health through regular strategic engagements with existing partners & ability to expand customer map</li><li class="leading-relaxed">A great teammate, able to handle ambiguity, anticipate and react to changes in a constantly evolving environment. Driven by helping others and chipping in positively to the team</li><li class="leading-relaxed">Ability to listen, think logically, strategically, and objection handle to address sophisticated problems</li><li class="leading-relaxed">Data driven</li><li class="leading-relaxed">Self-motivated, demonstrating an ability to assume responsibility and work autonomously</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What you'll do:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Understanding customer needs and strategic priorities. Proactively mitigate risk throughout the customer life cycle, running renewal and negotiation process, and ultimately positioning your accounts for continued growth.</li><li class="leading-relaxed">Ongoing customer activity - Optimally navigate, interpret, and leverage provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content, and realization of value drivers.</li><li class="leading-relaxed">Having an executive presence and demonstrating consultative skills to work and partner effectively</li><li class="leading-relaxed">Effectively lead on customer success activities including customer review meetings and success planning sessions</li><li class="leading-relaxed">A true standout teammate, partners with sales, solution architects, solution consultants, field marketing and professional services to deliver outstanding customer experiences</li><li class="leading-relaxed">Effectively forecast risk, understand and positively influence account health and drive renewal and expansion within customer portfolio</li><li class="leading-relaxed">Develop and share standard practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.</li><li class="leading-relaxed">Meet and exceed quarterly renewal rates and renewal upsell rate, or other targets defined by the business.</li><li class="leading-relaxed">Other duties as assigned by leadership</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Experience you'll bring:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Ability to perform a value-led discovery with customers, to uncover their business objectives and key priorities</li><li class="leading-relaxed">Confer with procurement</li><li class="leading-relaxed">Deep understanding of a successful customer success motion - able to implement activities to drive customer health.</li><li class="leading-relaxed">Understanding of SaaS environment with its respective opportunities, benefits, and challenges. This could include license management, training on software and technology, and applicable business processes and cycles, among other things.</li><li class="leading-relaxed">Self-identifies opportunities for improvement within customer book and creative solutions to problems beyond provided playbooks. Takes the initiative to make and implement change</li><li class="leading-relaxed">Organized and capable of highly effective time management</li><li class="leading-relaxed">Ability to operate in a fast-paced professional enterprise sales environment.</li><li class="leading-relaxed">Fluent in English (additional language is a bonus!)</li><li class="leading-relaxed">Positive relationship building skills at the C-Level.</li><li class="leading-relaxed">Basic technical knowledge on development and IT solutions. Ability to understand and articulate technical concepts and derive solutions.</li><li class="leading-relaxed">Excellent presentation skills & listening skills.</li><li class="leading-relaxed">Experience negotiating renewals up to $500k+ ARR</li><li class="leading-relaxed">Bachelor's Degree, or equivalent professional experience</li><li class="leading-relaxed">3-5 years of multifaceted customer success experience or similar field (sales, pro services, consulting, technical enablement)</li><li class="leading-relaxed">Ability to travel 25%</li><li class="leading-relaxed">Experience with Gainsight and Salesforce.com preferred</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Hybrid Work Model: This role follows a hybrid schedule, with on-site work at our Dublin, Ireland office Wednesday and Thursday and remote flexibility on Mondays, Tuesdays and Fridays. This approach helps us collaborate more effectively, make decisions more quickly, and build a stronger culture, while still providing flexibility.</li><li class="leading-relaxed">Travel: Travel expectations differ by role. Some quota-bearing sales positions involve limited travel, while others may involve travel of up to 40%, depending on business needs.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Why you’ll love working here:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">We work in a blended environment that supports collaboration, flexibility, and connection across teams.</li><li class="leading-relaxed">We are mission-driven, shaping the future of tech upskilling and delivering impact that matters.</li><li class="leading-relaxed">We foster a culture of inclusion and belonging, where everyone can contribute and thrive.</li><li class="leading-relaxed">We are always learning, creating an environment where you can take on new challenges, expand your skills, and grow with purpose.</li><li class="leading-relaxed">Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About us:</h2>Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Physical Requirements:</h2>This role is primarily performed in an office or home office setting and involves standard computer-based work.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">EEOC & Accommodations Statement:</h2>Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Recruiting Scam Notice:</h2>Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page.#LI-RG#LI-Hybrid

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At Wizards of the Coast, we connect people around the world through play and imagination. From our genre-defining games like Magic: The Gathering® and Dungeons & Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in!This is a hybrid role requiring three days a week in our Renton, WA officeWhat You'll Do:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own art direction on D&D products from concept to delivery: writing briefs, selecting artists, managing feedback cycles, and ensuring illustrations are compelling, cohesive, and brand-aligned.</li><li class="leading-relaxed">Translate creative strategy and narrative into a visual tone that resonates across covers, interiors, and supporting illustrations.</li><li class="leading-relaxed">Partner with narrative leads, designers, and editors to identify key moments that demand strong visual storytelling.</li><li class="leading-relaxed">Set the standard for illustration execution by providing clear, actionable feedback at all stages—sketch through final.</li><li class="leading-relaxed">Serve as a commissioning lead, handling freelance pipelines, schedules, and talent selection in collaboration with senior ADs.</li><li class="leading-relaxed">Work with graphic designers to ensure that art and layout are coordinated to support clarity, immersion, and style.</li><li class="leading-relaxed">Contribute to building and evolving the D&D artist pool: sourcing new talent, maintaining diversity of style and representation, and upholding world-class quality!</li></ul>What You'll Bring:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">4+ years of experience in art direction, illustration management, or visual storytelling in games, publishing, or entertainment.</li><li class="leading-relaxed">A portfolio or project list showing full-cycle art direction—from artist selection to delivered illustration—at a professional level.</li><li class="leading-relaxed">Deep knowledge of fantasy illustration trends and the ability to analyze composition, tone, anatomy, and visual clarity.</li><li class="leading-relaxed">Strong communication and collaboration skills: you can work with narrative teams, explain visual rationale, and hold artists to high standards while building relationships.</li><li class="leading-relaxed">Experience commissioning and art directing freelance artists with efficiency and creative integrity.</li><li class="leading-relaxed">Experience art directing on 3p licensed products and navigating brand adherence for partner IP.</li></ul>Nice to Have:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience art directing covers and promotional key art.</li><li class="leading-relaxed">Familiarity with the Dungeons & Dragons brand, lore, and visual tone.</li><li class="leading-relaxed">Comfortable leading art reviews, documentation, or style guide creation.</li><li class="leading-relaxed">Exposure to marketing, packaging, or cross-platform visual strategy.</li></ul>We are an Equal Opportunity / Affirmative Action EmployerWizards of the Coast is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you have a disability and require assistance in this application process and need to request an accommodation, please contact your recruiter or coordinator.The base salary range for this position is $111,900.00 to $167,800.00. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package.Our Comprehensive Benefits Package Includes:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Health & Wellness: Medical, Dental, and Vision Insurance</li><li class="leading-relaxed">Time Off to Recharge: Paid Vacation & Holidays</li><li class="leading-relaxed">Financial Well-being: Generous 401(k) Match</li><li class="leading-relaxed">Life & Family Support: Paid Parental Leave</li><li class="leading-relaxed">Giving Back: Volunteer & Employee Giving Programs</li><li class="leading-relaxed">Level Up Your Skills: Tuition Reimbursement</li><li class="leading-relaxed">Exclusive Perks: Product Discounts & More!</li></ul>#Wizards

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