Pluralsight is the technology workforce development company that helps teams build better by knowing more and working better together. With Pluralsight, teams can develop critical skills, improve processes and gain data-driven insights. Learning and development are at the core of who we are. We’re out to help every technologist build better, and we’re looking for curious, talented people tohelp us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.

Pluralsight

Sr. Customer Success Manager, Enterprise

Sr Acquisition Account Executive

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Customer Success Manager

A Senior Customer Success Manager (CSM) at Pluralsight engages, retains, and enables customers to fully utilize the platform to achieve business outcomes. This role involves building strong client relationships, driving renewals and expansion, and achieving retention targets. The CSM will take full accountability for accounts from onboarding to renewal, proactively mitigating risks, and making strategic recommendations based on customer experience and product utilization data.

Job Description: A Senior Customer Success Manager (CSM) works to engage, retain, and enable our customers to fully utilize our platform to achieve their desired business outcomes. A successful CSM builds memorable client relationships and shows ability to achieve trusted adviser status in the customers’ minds. They work closely with account executives to drive renewals and expansion opportunities to achieve best-in-class gross and net retention targets. Who you’re committed to being: * You enjoy learning and are open to new ways of doing things. * You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns. * When communicating you are self-aware, insightful, and proactive. What you’ll do: * Drive forward Pluralsight’s Client Engagement Model to ensure customer and Pluralsight’s mutual success. * Take full accountability for your accounts in all aspects from onboarding to renewal. * Anticipate customer needs and proactively mitigate risk throughout the customer life cycle, ensuring a streamlined renewal and negotiation process, and ultimately positioning your accounts for growth * Navigate, interpret, and use provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content, and realization of value drivers. * Take corrective actions in a timely manner based on these insights to make strategic recommendations helping customers be more successful. * Inspire change within customers to drive adoption of standard methodologies and successful implementations * Predict and forecast risk, renewal and expansion within customer portfolio Experience you’ll bring: * Experience in progressive customer success or similar field (sales, pro services, consulting, technical enablement) * Experience supporting global enterprise customers on both SaaS and OnPremises solutions * Experience building relationships with CTO, CIO, VP of Engineering and other senior technology leaders internally and customer facing, and the ability to network across internal pillars/departments * An understanding of the software engineering development life cycle and workflows * Technical knowledge on development and IT solutions. Ability to understand and articulate technical concepts and derive solutions. * Experience with Gainsight and Salesforce.com preferred * Ability to travel 25-50% Requirements: * Requires a minimum of 8 years of related or equivalent experience; or 6+ years with an advanced degree. * This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility. * Travel: Travel expectations differ by role. Some quota-bearing sales positions involve limited travel, while others may involve travel of up to 40%, depending on business needs. Why you’ll love working here: * We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location * We’re mission driven and guided by our culture pillars * We have a strong commitment to diversity and belonging * We cultivate a culture of trust, autonomy, and collaboration * We’re lifelong learners and champion team member growth and advancement * We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO, wellness reimbursements, Pluralsight subscription, professional development funds and more. About us: Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster. Physical Requirements: This role is primarily performed in an office or home office setting and involves standard computer-based work. EEOC Statement & Accommodations Statement: Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws. If you need an accommodation to apply, interview, or perform essential job functions, please visit the <a href="https://www.pluralsight.com/careers" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">bottom of our website</a> to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our <a href="https://www.pluralsight.com/about/diversity-and-belonging" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">DEIB Report</a>. Pay Transparency: The annual US base + variable range for this role is $134,400 - $168,000 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply. Applications must be submitted within 90 days after the initial posting date to be considered. Recruiting Scam Notice: Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page. #LI-DB1 #LI-Remote

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Sr. Customer Success Manager, Enterprise

Sr Acquisition Account Executive

Senior Solutions Consultant - German Speaking

Customer Success Specialist

Customer Success Manager - Public Sector

Senior Value Consultant II

Senior Acquisition Account Executive - DACH

Sr Acquisition Account Executive

Customer Success Manager

Job Details