Pocket Worlds

Trust and Safety Associate (Night Shift)

Product Manager, Gacha

Product Manager, Consumer

Pocket Worlds is seeking a logical and keen-eyed Trust & Safety Associate for a fully remote night shift role in Brazil. This position is crucial for maintaining a safe application environment by monitoring player reports, removing unwelcome content, and ensuring adherence to guidelines. The associate will use CRM tools, provide feedback for process improvement, and collaborate with Customer Support and Live-Operations teams to resolve violations and implement new policies, interacting directly with players to address issues.

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Pocket Worlds</h2>We harness the power of virtual worlds and the metaverse to connect people. We build deep, rich virtual worlds that are social by design and last for decades. Our first world, <a href="https://about.joinhighrise.com/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Highrise</a>, is a creative 2D isometric world where people make avatars, express themselves, and create deep friendships along the way. Over 10 million people have already joined the world of Highrise, and it's growing faster every day.We're a completely remote company with a diverse set of employees spanning 16 different countries. We are connected by a singular mission of building amazing games that bring our players together, and we live by our values, <a href="https://www.notion.so/pocketworlds/Mission-and-Values-25d5b68122124a548f819b2d734e622b" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">which you can read here</a>.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Role:</h2>We’re looking for a logical thinker with a keen eye who is ready to help keep our application safe from all evildoers (and some semi-evildoers). As a Trust & Safety agent, you’ll be responsible for ensuring our players follow our guidelines and take appropriate action when they do not. You’ll also be responsible for removing unwelcome content and reaching out to players who may require assistance with a host of issues relating to our guidelines.Along with our entire company, this role is fully remote and includes working night shifts.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">As a Trust and Safety Agent you will:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Monitor our player report system and resolve player reports. These reports may contain extremely sensitive and NSFW content.</li><li class="leading-relaxed">Use CRM tools to respond to and resolve player reports</li><li class="leading-relaxed">Come up with feedback and suggestions on how to improve our Trust & Safety processes</li><li class="leading-relaxed">Work closely with our Customer Support and Live-Operations team to resolve challenging guideline violations or implement new Trust & Safety policies</li><li class="leading-relaxed">Identify possible abuse vectors in new features and come up with ways to mitigate or eliminate them</li><li class="leading-relaxed">Interact directly with players via our dedicated channels to help resolve reports</li><li class="leading-relaxed">Become part of an inclusive, multicultural, and multilingual Trust & Safety team working across the globe.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What we’re looking for:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1+ year experience working in Trust & Safety, content moderation, or a related field</li><li class="leading-relaxed">A college degree</li><li class="leading-relaxed">Must be fluent in English, with excellent reading, writing, and verbal communication skills.</li><li class="leading-relaxed">Experience working with technical systems such as CRMs, Moderation systems, Admin Panels, etc.</li><li class="leading-relaxed">Interests in Mobile gaming</li><li class="leading-relaxed">Experience working and communicating in a fully remote environment</li><li class="leading-relaxed">Availability to work both day and night shifts.</li><li class="leading-relaxed">Comfortable navigating challenges in a fast-paced, constantly evolving environment without compromising work quality.</li></ul>

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Trust and Safety Associate (Night Shift)

Product Manager, Gacha

Product Manager, Consumer

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