Polygon Labs

People Operations Specialist

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Polygon Labs seeks a process-driven People Operations Specialist to build infrastructure powering its growth. This role involves designing and refining scalable systems for seamless operations in the web3 industry. Responsibilities include managing onboarding, employment contracts, HRIS, Jira tickets, creating employee resources (handbooks, policies), and driving HR programs (onboarding, offboarding, performance management, DEI, employee engagement, retention).  The ideal candidate has 2+ years of experience in People Operations or HR, a Bachelor's degree, experience with web3 compensation practices (ideally token allocations), strong documentation skills, HRIS system experience, exceptional organizational abilities, proven relationship-building skills, and fluent English communication.

Governance Program Manager

<div class="_descriptionText_4fqrp_201"><h2>About Polygon Labs</h2>Polygon Labs is a software development company building and developing a network of aggregated blockchains via the Agglayer, secured by Ethereum. As public infrastructure, the Agglayer will bring together user bases and liquidity for any connected chain, and leverage Ethereum as a settlement layer. Polygon Labs has also contributed to the core development of several widely-adopted scaling protocols and tools for launching blockchains, including Polygon PoS, Polygon zkEVM, and Polygon Miden, which is in development as well as Polygon CDK.<h2>Your Role</h2>At Polygon, we’re shaping the future of web3, and we need a process-driven People Operations Specialist to help build the infrastructure that powers our growth. This isn’t your typical HR role—it's an opportunity to design and refine scalable systems that make operations seamless in an ever-evolving industry.If you love bringing order to chaos, transforming complex workflows into intuitive processes, and being the go-to problem solver for a team of cutting-edge builders, this is your chance to make a lasting impact at a company redefining what’s possible in web3.Location: Remote (United States) | Must be within +/- 1 hour of Eastern Standard Time (EST).<h2>Your Responsibilities</h2><ul style="min-height:1.5em"><li>Own the onboarding experience – Guide new hires through a seamless transition, coordinate onboarding programs, and ensure a smooth start at Polygon.</li><li>Manage employment contracts – Oversee the contract process, ensuring accuracy, compliance, and efficiency.</li><li>Keep HR operations running smoothly – Maintain and update our HRIS, manage Jira tickets, and continually refine processes for optimal efficiency.</li><li>Create and refine key People resources – Develop and maintain employee handbooks, policies, onboarding materials, and a well-organized digital filing system for employee records.</li><li>Drive HR programs and improvements – Collaborate on initiatives across onboarding, offboarding, performance management, DEI, employee engagement, and retention.</li></ul><h2> What You'll Need</h2><ul style="min-height:1.5em"><li>2+ years of experience in People Operations or Human Resources.</li><li>Bachelor’s degree in Human Resources, Business Administration, or a related field.</li><li>Experience with compensation practices at a web3 company (ideally, related to token allocations).</li><li>Strong documentation skills – You know how to simplify complex processes into clear, actionable resources.</li><li>Experience with HRIS systems and a knack for keeping records organized.</li><li>Exceptional organizational and process management abilities – You thrive in structured environments and can build efficient workflows.</li><li>Proven relationship-building skills across diverse teams.</li><li>Fluent English communication skills (written and verbal).</li><li>Self-motivated and adaptable – You work well independently and can navigate change with ease.</li><li>Experience in the web3 industry!</li></ul><h2>Polygon Labs Perks</h2>The goal of the Polygon Labs total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan includes the following benefits for our full time employees:<ul style="min-height:1.5em"><li>Remote first global workforce</li><li>Industry leading Medical, Dental and Vision health insurance*</li><li>Company matching 401k with 3% match*</li><li>$1,500 Home Office Set Up Allowance (life-time max)</li><li>$200 Annual Book Allowance Program </li><li>$75 Monthly internet or phone reimbursement</li><li>Flexible Time Off</li><li>1 company wide wellness Friday day off per quarter</li><li>Company issued laptop</li><li>Egg freezing, mental health, and employee wellness benefits</li></ul>*In certain countries medical, dental and vision is fully covered for employees &amp; their dependents. This is country and plan specific.*401k is for United States employees onlyPolygon Labs is committed to a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Polygon Labs is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.If you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.Learn More about Polygon Labs<a target="_blank" rel="noopener noreferrer nofollow" href="https://polygon.technology/">Website</a> |<a target="_blank" rel="noopener noreferrer nofollow" href="https://twitter.com/0xPolygon">Twitter</a>|<a target="_blank" rel="noopener noreferrer nofollow" href="https://t.me/polygonofficial">Telegram</a> |<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.reddit.com/r/0xpolygon/">Reddit</a> |<a target="_blank" rel="noopener noreferrer nofollow" href="https://discord.gg/0xpolygoncommunity">Discord</a> |<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.instagram.com/0xpolygon/">Instagram</a> |<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.facebook.com/0xPolygon.Technology">Facebook</a> |<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/company/13449964/admin/">LinkedIn</a> </div>

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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Betson Group

Payments and Fraud Shift Leader

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The Payments and Fraud Shift Leader is responsible for handling payment-related inquiries from customers and internal or external parties. This role aims to provide exceptional customer service by prioritizing the customer and facilitating internal communication, offering guidance to payments analysts. Responsibilities include task allocation, being the first point of contact for third-party providers, managing issues during the shift, answering escalations from customer support, handling payment queries via various channels, cooperating with the Payments and Fraud Team Leader, improving procedures, raising trends, and ensuring minimal downtime for tech issues. Additionally, the leader will be a point of contact for payment and fraud-related questions, processing internal crediting requests, assisting team members, applying fraud prevention rules, helping process payments, and maintaining a positive work environment.

Facilities & Office Coordinator

Technical Compliance Process Officer

Finance Officer

Reconciliation Analyst

Customer Service Agent - English Speaking

Online Support Operator

Gaming Coordinator

Community Manager (Sports)

Senior Product Manager

<h2>Overview:&nbsp;</h2>
The function of the Payments&nbsp;and&nbsp;Fraud Shift Leader is to handle contacts related to payments queries raised by customers or any internal or external parties. The aim is to provide an outstanding customer service experience by putting the customer first in every action and facilitate internal communication, as well as offer guidance to payments analysts.&nbsp;
<h2>Main Responsibilities:&nbsp;</h2>
The main responsibilities include but are not limited to:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Allocation and prioritization of task during the shift.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Being the first line of contact for 3rd party providers regarding payments related issues.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Taking ownership of any issues occurring during their shift, effectively manage the issue and take the most efficient course of action to minimize customer impact as well as work load.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Answering escalations&nbsp;from&nbsp;customer support and following up on the&nbsp;timely resolution of issues.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Handling&nbsp;of&nbsp;payments&nbsp;and risk&nbsp;queries and escalations from&nbsp;customer support via chat,&nbsp;IM&nbsp;and&nbsp;emails.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Cooperate with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;on any issues facing the team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Work together with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;in order to improve and maintain procedures within the Payments Team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Raise any trends in escalations, denoting a possible generic issue with anything payment related.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Ensuring that ongoing tech issues are monitored and proper follow&nbsp;up&nbsp;is done to ensure minimal down time&nbsp;and customer impact.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Point of contact for any payment&nbsp;and&nbsp;fraud&nbsp;related issues or questions.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Processing of internal crediting requests.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Be a point of assistance to&nbsp;the other team members when the need arises.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Ensuring that fraud and risk prevention rules are followed and applied when processing any of the Payments&nbsp;and&nbsp;Fraud&nbsp;Shift Leader tasks.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Help in processing payments when needed and any other&nbsp;additional tasks when required.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Help to create and maintain an effective and positive working environment.&nbsp;</li>
</ul>
<h2>Reporting:&nbsp;&nbsp;</h2>
To&nbsp;Payments&nbsp;and&nbsp;Fraud Team Leader.
<h2>Extra awesome:</h2>
<ul>
<li>Speaks a multitude of languages including fluency English</li>
<li>Invested knowledge in iGaming&nbsp;</li>
<li>Knowledge of a wide variety of payment providers and processes</li>
</ul>
&nbsp;
<h2 style="text-align: center;">Challenge accepted?</h2>
We offer a fun and challenging role in a collaborative and dynamic environment. For the right person there are many different career paths at Betsson, both if you want to deepen your technical skills or work with leadership in the future.
<h6 style="text-align: center;">By submitting your application, you understand that your personal data will be processed as set out in our <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.betssongroup.com%2Fprivacy-policy%2F&amp;data=02%7C01%7C%7Cdf880949479641f0ff9808d80186cf32%7Cc514bc364b3348d2bbb1a3c97d4bf41d%7C0%7C0%7C637261025803833173&amp;sdata=1ckgbi0LOpEfEI6T33fEggTW87I84SLdCYd6sLaHRGk%3D&amp;reserved=0">Privacy Policy</a></h6>

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