Populla

Technical Support Engineer, Tier 1

Software Test Engineer II

Senior Software Engineer - Full Stack

Implementation Specialist

Customer Education Content Manager

Customer Operations & Enablement Specialist

The Technical Support Engineer will provide technical assistance to customers through various channels, ensuring a great experience with Poppulo's SaaS platform. Responsibilities include troubleshooting software issues, documenting solutions, and collaborating with teammates. This role requires someone passionate about problem-solving and learning new technologies to support a global customer base and work flexible hours. The candidate should have excellent knowledge of Window Server Administration, OS troubleshooting, log analysis, Network LAN and Firewall concepts, and customer-focused attitude.

<div>Introduction Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?&nbsp; At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers.  And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs. We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive. The Opportunity: We’re looking for a Technical Support Engineer who’s passionate about solving problems, helping people, and learning new technologies. You’ll play a key role in supporting our customers by providing technical assistance and ensuring a great experience across Poppulo’s SaaS platform.&nbsp; This is a great opportunity for someone with a solid foundation in technical support who’s ready to grow their skills and make a real impact in a collaborative team environment.&nbsp; <h3>Primary Responsibilities:</h3> <ul> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Provide responsive, technical support to customers through chat, email, phone, and screen sharing. </li> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Help users troubleshoot and resolve a variety of software and platform-related issues. </li> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Clearly document the steps taken to solve problems and keep track of progress for team visibility and hand-off. </li> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Build your knowledge of Poppulo’s products, services, and tools so you can offer more in-depth support over time.</li> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Collaborate with teammates to share knowledge, improve processes, and support a positive customer experience. </li> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Stay organized and follow up on open issues to ensure nothing falls through the cracks. </li> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Work flexible hours, to support our global customer base.</li> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Complete customer-required background checks </li> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Take on other tasks or projects as needed to support the team.&nbsp;</li> </ul> <h3>Skills &amp; Experience Required:</h3> <ul> <li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">A degree in Computer Science, Information Technology, or similar – or equivalent hands-on experience. </li> <li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">At least 4 years of experience in a customer-facing technical support role, with excellent knowledge of Window Server Administration: WMI, Active directory, DNS, DHCP, Server roles. </li> <li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Experience in OS troubleshooting, log analysis, Network LAN and Firewall concepts, as well as and NTFS and File Management Structures </li> <li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Experience with Remote Support tools—Logmein.com, Gotomeeting.com, VNC, Dameware, and RDP </li> <li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Confidence in troubleshooting technical problems and explaining solutions clearly. </li> <li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">A strong sense of ownership and a willingness to learn new systems and tools. </li> <li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">A team player with good communication skills who enjoys working with others to solve problems. </li> <li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Customer-focused mindset – you care about helping people and getting things right.&nbsp;</li> </ul> Why Join Us?&nbsp; <ul> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">A supportive team that values learning, collaboration, and continuous improvement. </li> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Opportunities to develop your skills and grow your career in a fast-paced, tech-driven company. </li> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">The chance to work with a global customer base and cutting-edge communication technology.&nbsp;</li> </ul> Note: Flexible to work in 24/7 support. Who We Are We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move. We live the Poppulo values each day, as they are key to everything we do. <ul> <li>Bring Your Best Self</li> </ul> We show up authentically, are self-aware and always strive to be better. <ul> <li>See it. Own it. Solve it.</li> </ul> We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures. <ul> <li>Together We’re Better</li> </ul> We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team. Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK. Poppulo is an equal opportunity employer. We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our&nbsp;<a href="https://download.poppulo.com/hubfs/Legal/V.8.19.2024%20Poppulo%20-%20Job%20Applicant%20Privacy%20Policy.pdf">Job Applicant Privacy Policy.</a></div>

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As a Game Client Developer, you will implement animations, sounds, effects, and particle systems in games, ensuring functionality, flow, and server communication. Your tasks will include implementing game clients in JavaScript and ensuring smooth performance on mobile devices and web browsers. You will collaborate with other developers, animators, game artists, backend developers, math designers, and product owners. You'll also innovate to create exciting and memorable iGaming experiences.

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<div>Do you want to be part of creating fantastic, unique and entertaining iGaming experiences in a competitive global market?We are looking for a talented Game Client Developer with a strong passion for bringing life, entertainment and excitement to our growing games portfolio.ELK is a leading developer in the iGaming industry, known for our innovative, visually stunning, and critically acclaimed game titles and IPs. We push the boundaries of gameplay and visual fidelity, setting new standards in the iGaming world.About the role:We take great pride in creating and offering our players a wide range of themes and mechanics in our games. As a Game Client Developer, you’ll take on the exciting challenge of implementing animations, sounds, effects, and particle systems in our games, while taking on the responsibility for the game’s functionality, flow, and server communication.A typical work week as a Game Client Developer can consist of:Main tasks: Implementing game clients in JavaScript and game functionalities. Ensure the games run smoothly on mobile devices and web browsers.Collaborate Across Disciplines: Work closely with other Game Client Developers, animators and game artists to collaboratively build “best in class” iGames.Communication: Collaborate with the backend developers, math designers and Product owners to bring their technical ideas into the players view.Innovation: Push the boundaries of what is possible in the realms of iGames to create exciting and memorable experiences.Who are you?&nbsp;We believe you are a passionate software developer with a strong focus on front-end technologies and an eye for detail. You thrive on creating visually stunning iGaming experiences, pushing the boundaries of design and performance. You have solid experience with JavaScript and Pixi.js, and a deep understanding of browser-based development. You’re comfortable using developer tools (DevTools) to debug, optimize, and refine your work for smooth, high-performance gameplay.You are both creative and innovative, constantly seeking solutions that enhance the game experience while working within technical constraints. You excel at maintaining and adapting the game’s visual style across multiple platforms, ensuring all visual assets are cohesive and compelling throughout the development process.To thrive with us, you need to be a team player with a good ability to handle feedback and work together with different disciplines. You are self-driven, and responsible and strive to develop your skill and others constantly. It is important that you are organized and solution-oriented with the ability to tackle challenges and solve problems with a strong sense of ownership and deliver on deadlines.Qualifications:Experience: Minimum of 2 years of experience of software development.Tech Stack: At Elk we use JavaScript, WebGL and Pixi.js. Familiarity with these technologies or equivalents is beneficial.Skills: Previous experience in programming in JavaScript.Team work: Experience working with cross functional teams. Be open to feedback and take the initiative to independently enhance and perfect your work, while still ensuring it aligns with the product team’s vision for the game.Passion for Gaming: A passion for video games and an understanding of what makes them visually engaging and immersive.Language: The ideal candidate will possess excellent English language skills, both in written and verbal communication, as this is essential for daily tasks and collaboration. Proficiency in Swedish is a plus but not required.We offerAn exciting opportunity to work on innovative gaming projects. With our short project cycles, you’ll have the chance to explore various technologies and contribute to creating immersive, engaging iGaming experiences. Join us to develop your skills in a vibrant, innovative environment where your passion for game development and functionality can truly shine!We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, where everyone is respected, valued, and empowered to succeed.We work on-site at our awesome office, 2 minutes from T-Centralen in Stockholm.For the right candidate, the recruitment process includes: interviews (digitally and at our studio), as well as a work assignment.We will fill the position as soon as we have found the right candidate, so do not hesitate to submit your application as soon as possible!</div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Programming Patterns

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