Pragma is an extensible backend game engine that powers cross-platform, matchmaking, meta-game, and monetization.

Pragma

Game Services Engineer - Co-Dev

People Operations Coordinator

Marketing Manager

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Test your Unity Animations knowledge with this quiz! Explore concepts like Animator Controller, Blend Trees, and many more.

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Assess your knowledge of Unity's Rigidbody component and its advanced physics interactions with this in-depth quiz!

Test your understanding of Unity’s Physics, Movement, and MonoBehaviour with this insightful beginner-friendly quiz!

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An assessment to test the correct usage of Unity's events and lifecycle functions in the context of the game "Clash Royale"

- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Programming Patterns! 📋- This assessment gives us an idea of your code architecture skills - Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your OOPs skills! 📋- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills - Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Unity Skills 📋 - This assessment gives us an idea of your Unity fundamentals - Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc. - 9 questions: 9 Multiple Choice - Minimum score needed to qualify: 80% - Average time to complete: 5 to 10 minutes

Keywords Studios

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Production Lead

The Product Planner Lead oversees the delivery of reporting and analysis services for the Product Planner team, focusing on optimizing LLM models for clients.  This role ensures efficient and effective service delivery, meeting agreed-upon SLAs.  Key responsibilities include managing client relationships, monitoring performance, addressing service issues, leading and guiding a team of Product Planners, and ensuring compliance with security standards.  The position requires strong communication, problem-solving, and leadership skills, alongside a deep understanding of AI fundamentals and LLM technology.  The role also involves preparing performance reports and driving continuous improvement initiatives within the service delivery process.

At Keywords, we deliver clients the benefits of the strengthened Engage service line, combining our Player Support and Marketing offerings.

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Regional Service Delivery Manager

<section aria-labelledby="job-description-title" class="styles--3vx-H" data-ui="job-description"><h2 id="job-description-title">Description</h2><div>The Product Planner Lead is responsible for overseeing the delivery of reporting and analysis services to client for the Product Planner team, ensuring that all service requirements are met effectively and efficiently. This role typically focuses on the delivery of reports and analysis in support of optimizing LLM models for client. The Product Planner Lead plays a key role in coordinating between client and the Product Planners and ensuring that the agreed service level agreements (SLAs) are met. Additionally, the Product Planner Lead, will oversee the team of Product Planners, managing the performance.Please note that this position is not directly related to gaming; it focuses on AI engine development.Key Responsibilities and ActivitiesService Delivery Management: <ul> <li>Ensure that the AI Research services are delivered to the client according to agreed service levels.</li> <li>Monitor and manage performance, adjusting as needed to meet targets and service levels. </li> </ul>Performance Monitoring: <ul> <li>Track key performance indicators (KPIs) and service level agreements (SLAs) to ensure services are meeting the expected standards.</li> <li>Address performance issues or gaps and develop corrective actions to improve results. </li> </ul>Customer Relationship: <ul> <li>Act as the primary point of contact for clients regarding service issues, escalations, and requests.</li> <li>Ensure customer satisfaction by resolving issues quickly and maintaining clear communication.</li> <li>Build and maintain strong relationships with clients, understanding their unique networking requirements and delivering tailored solutions. </li> </ul>Team Management: <ul> <li>Lead and coordinate the team responsible for service delivery, ensuring roles and responsibilities are well defined.</li> <li>Provide support and guidance to team members to improve their performance and productivity.</li> <li>Ensure all parties are aligned and working collaboratively to meet project goals and deliver exceptional service outcomes. </li> </ul>Security and Compliance: <ul> <li>Identify potential risks to service delivery and develop mitigation plans.</li> <li>Ensure that the service delivery process is flexible enough to address unforeseen challenges.</li> <li>Ensure all service delivery processes align with zero trust security principles and industry compliance standards. </li> </ul>Reporting and Analysis: <ul> <li>Prepare and present reports on service performance, issues, and resolutions to senior management or stakeholders.</li> <li>Analyze trends in service delivery, customer feedback, and operational performance to drive decision-making. </li> </ul>Continuous Improvement: <ul> <li>Identify areas where service delivery can be improved and implement new processes, tools, or strategies.</li> <li>Ensure that service delivery processes are continuously reviewed and refined for efficiency and effectiveness.</li> </ul></div></section><section aria-labelledby="job-requirements-title" class="styles--3vx-H" data-ui="job-requirements"><h2 id="job-requirements-title">Requirements</h2><div><ul> <li>Bachelor's degree in Computer Science, Cognitive Science, Business, or a related field.</li> <li>Proven experience in service delivery management within the AI or Software services industry.</li> <li>Strong understanding of Prompt Engineering, AI fundamentals, and LLMs.</li> <li>Demonstrated success in managing customer satisfaction and service excellence in a high-tech environment.</li> <li>Excellent communication and interpersonal skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders.</li> <li>Management Skills: 1+ years’ experience in leading teams with larger than 3 people.</li> <li>This role requires availability during Pacific Time (PST) business hours.</li> </ul></div></section><section aria-labelledby="job-benefits-title" class="styles--3vx-H" data-ui="job-benefits"><h2 id="job-benefits-title">Benefits</h2><div><ul> <li>Base pay of $29/h - $35/h, depending on experience.</li> <li>Benefits package including Medical, Dental and Vision</li> <li>Vacation and sick leave - Keywords offers vacation accrued at 15 days per calendar year, 2 floaters and sick leave accrued at 56 hours per year (unless otherwise required by local laws), based on a 40 hour work week</li> <li>Life &amp; Disability coverage</li> <li>Paid Basic and AD&amp;D insurance</li> <li>Voluntary Legal, Accident, Critical Illness and Hospital Indemnity coverage</li> <li>Voluntary FSA</li> <li>401(k) retirement plan</li> </ul>Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.Note to Recruitment AgenciesPlease be advised that Keywords Studios does not consider unsolicited resumes, or any form of contact initiated by unauthorized third parties, including recruitment or placement agencies, unless a pre-existing, valid agreement is in place. Any fees incurred by unauthorized third parties will not be compensated by Keywords Studios.&nbsp;Privacy Notice By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at&nbsp; <a tabindex="0" data-role="button-link" class="button--2de5X button--14TuV tertiary--1JsWJ external" rel="nofollow noreferrer noopener" target="_blank" href="https://www.keywordsstudios.com/en/applicant-privacy-notice">https://www.keywordsstudios.com/en/applicant-privacy-notice</a>.Role Information: ENStudio: Keywords StudiosLocation: Americas, United StatesArea of Work: Service: GlobalizeEmployment Type: PermanentWorking Pattern: Full Time, On-site</div></section>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Unity Game Engine

Unity Event Functions - Clash Royale

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Game Dev Assessments

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As a Game Services Engineer - Co-Dev at Pragma, you'll be a technical advisor and solution architect for game studios, guiding them through Pragma Platform integration.  This involves hands-on support, code examples, and developing custom backend systems and frontend components (UI, gameplay logic). You'll proactively solve problems, conduct training sessions, champion client needs, and contribute to internal knowledge bases.  Strong game development expertise in backend technologies (cloud platforms, databases, APIs) and game client development (Unreal Engine, Unity) is crucial.  Excellent communication and problem-solving skills are essential for success in this client-facing role.

<div class="_descriptionText_4fqrp_201">About PragmaPragma is supporting healthy and vibrant online communities by creating a backend game engine— a platform of services and tools that enable game studios to launch live-service games.You'll be joining a passionate, remote-first team (PT time zone) that have scaled some of the largest games in the world such as League of Legends and Destiny 2 and at studios like Riot, Bungie, and EA, and scaled platforms at Amazon, Microsoft, Google, and Unity. We are grateful to have partnered with top-tier investors including Greylock, Upfront Ventures and Insight Partners. About the RoleWe are seeking a highly motivated and skilled Engineer to be a trusted technical advisor and solution architect for our clients. In this role, you will empower game studios to succeed by leveraging the Pragma Platform and extending its capabilities through custom development. Acting as an integral part of their development team, you will provide expert guidance, hands-on support, and tailored solutions, with a focus on backend systems and game client development.If you’re looking to work with top game studios, and thrive in a dynamic, fast-paced environment, we want to hear from you! Responsibilities<ul style="min-height:1.5em"><li>Collaborate closely with clients: Develop strong relationships with game development teams, deeply understanding their technical challenges, project goals, and workflows.</li><li>Drive successful Pragma integrations: Guide clients through the technical implementation of the Pragma Platform, providing hands-on support, code examples, and best practices.</li><li>Design and develop custom solutions: Extend the functionality of the Pragma Platform by architecting and developing bespoke backend systems and, where necessary, frontend components specifically for the game client (e.g., UI, gameplay logic) to meet specific client needs.</li><li>Provide proactive solutions: Identify potential roadblocks and proactively offer solutions to optimize client's use of the Pragma Platform and their overall game development process.</li><li>Conduct technical workshops and training: Deliver customized training sessions to educate clients on the features and functionalities of the Pragma Platform and any custom solutions developed.</li><li>Champion client needs: Advocate for client needs within Pragma by gathering and sharing feedback, contributing to the product roadmap, and driving continuous improvement.</li><li>Contribute to knowledge sharing: Document best practices, create technical resources, and contribute to internal knowledge bases to empower both clients and colleagues.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Strong game development expertise: Proven experience in software development, with expertise in backend technologies (e.g., cloud platforms, databases, APIs) and a solid understanding of game client development (e.g., game engines like Unreal Engine or Unity, gameplay programming, UI development).</li><li>Excellent communication and interpersonal skills: Ability to clearly explain complex technical concepts to diverse audiences. Exceptional interpersonal skills to build rapport and foster collaborative relationships.</li><li>Passion for problem-solving: Proactive and solution-oriented, with a passion for identifying and overcoming challenges. Ability to anticipate client needs and deliver tailored solutions.</li><li>Customer-centric approach: Genuine desire to understand and exceed client expectations by providing exceptional support and solutions.</li><li>Adaptability and flexibility: Ability to thrive in a dynamic environment and adjust to evolving client needs and project requirements.</li></ul>Job Benefits<ul style="min-height:1.5em"><li>A remote-first work environment with semi-annual in-person meetups</li><li>Competitive pay</li><li>100% employer-paid medical, dental, vision coverage for primary policyholders; 80% employer-paid coverage for eligible dependents.</li><li>401(k) retirement plan with company match</li><li>Flexible vacation</li><li>Remote friendly perks such as snacks delivered monthly</li><li>Paid parental and family care leaves</li><li>Long term and short term disability</li></ul>Pragma is committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.Compensation Range: €70K - €100K</div>