Prepared

Account Executive

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Prepared is seeking a results-driven Account Executive to expand its influence and client base within the United States public safety market, specifically focusing on Public Safety Answering Points (PSAPs). The role involves driving revenue growth, building and deepening client relationships, and developing strategic account plans. Responsibilities include managing client engagement, identifying growth opportunities, ensuring stellar service delivery, and providing market insights to leadership. The Account Executive will navigate complex procurement processes and stay informed about industry developments to guide sales strategies. The company utilizes cutting-edge AI to improve emergency response and has a mission to create a safer, more connected world.

Business Analyst

<h1>About Prepared</h1>911 is the backbone of American public safety…but, for too long, the professionals that dedicate their lives to answering our calls have been let down by the technology that serves them. Our mission is to change that.&nbsp;We aim to ensure that every emergency receives a perfect response; a bold vision requires bold action from our team, working hand-in-hand with the professionals we serve.&nbsp;Since the public launch of our first public safety product in the fall of 2021, our technology has helped streamline millions of 911 calls in communities around the country. We’ve revolutionized what’s possible in emergency response by applying cutting-edge AI to the most critical challenges facing first responders. Our partners span 49 states and collectively protect more than 90 million people.Backed by more than $130 million in funding led from investors like General Catalyst, Andreessen Horowitz, and First Round Capital, we're scaling rapidly to become a core component of emergency calls nationwide, driving the future of emergency response toward a safer, more agile system.At Prepared, you’re not simply part of a team — you’re a key force in a mission that truly matters. Your contributions here will shape the future of emergency services, playing a vital role in creating a safer, more connected world.<h1>Position Overview </h1>We are looking for a results-driven Account Executive to play a crucial role in our company's growth within the United States' public safety market. This pivotal role is centered on expanding our influence and capturing new relationships within the PSAP (Public Safety Answering Points) market, aiming to dramatically increase our revenue and client base. This position is tailored for a strategic thinker with a robust sales background, eager to make a meaningful impact on our growth and the safety of communities. If you're passionate about leveraging your skills to build lasting relationships and drive success in the public safety market, we'd love to hear from you.<h1>Key Responsibilities</h1><ul><li>Drive Growth: Amplify revenue and market share in targeted public safety agencies, prioritizing customer satisfaction. </li><li>Build Relationships: Develop and deepen relationships with clients, using these connections to boost revenue. </li><li>Strategize: Formulate and implement robust account strategies, working alongside our team to present irresistible value propositions. </li><li>Engage &amp; Manage: Keep a close watch on client engagement, managing accounts to spot and seize growth opportunities, while ensuring stellar service delivery. </li><li>Champion Satisfaction: Excel in understanding client needs, advocating for unparalleled customer service. </li><li>Market Insight: Offer valuable insights into market trends and competitor movements to our leadership, influencing our strategic direction. </li><li>Lead Engagements: Navigate challenging procurement processes using creative thinking while working alongside customers to realize efficient contract timelines. </li><li>Stay Informed: Keep abreast of industry developments, guiding our sales strategies and market positioning with informed precision. </li></ul><h1>What Makes You a Great Fit</h1><ul><li>5+ years of experience in B2B software sales, with a strong record of consistently exceeding targets.</li><li>Skilled at navigating complex sales cycles involving multiple stakeholders and large contract values.</li><li>Strategic and analytical in approach—experienced in building account plans, managing pipelines, and closing enterprise deals.</li><li>Excellent communicator, comfortable working with senior decision-makers, technical buyers, and cross-functional teams.</li><li>Self-motivated and adaptable in fast-moving environments; thrives without close supervision.</li><li>Willing to travel 30–50% for in-person meetings, relationship-building, and deal progression.</li><li>Nice to have: Experience within Public Safety Sales and/or knowledge of NG9-1-1, CAD, call-handling systems, or other public safety technologies.</li></ul><h1>Additional Requirements</h1><ul><li>Willingness and ability to travel within the region to meet with clients and understand their needs firsthand. </li><li>A proactive approach to learning and professional development in the public safety technology landscape. </li></ul><h1>Pay Transparency</h1>The base compensation for this role is approximately $120,000–150,000 per year, excluding bonus targets and incentive plans. You are also eligible for employee benefits, company equity grants, participation in Prepared’s unlimited vacation program.<h1>Benefits</h1>🌎 Remote-First Culture 🩺 Medical, Dental, and Vision Benefits 💸&nbsp;401k + Free Financial Advisors with Betterment 📱Monthly Cell Phone Stipend 🏖️ Unlimited Time Off + 15 Observed Holidays 🚼 12 Weeks of Paid Parental Leave (birthing + non-birthing parents) 🚨&nbsp;Visit a PSAP (911 Center) 🏢 WeWork Membership for All Employees ✈️ Annual Company Offsite 🔮 AI Tools like ChatGPT + NotionAI 🏠 $500 Work from Home BudgetWant to learn more about Prepared? Check out the links below.<ul><li><a target="_blank" rel="noopener noreferrer" class="notion-link-token notion-focusable-token notion-enable-hover" href="https://www.generalcatalyst.com/stories/our-investment-in-prepared">General Catalyst | Our Investment in Prepared: Bringing AI to the Frontlines of Public Safety</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.cbsnews.com/minnesota/news/anoka-county-911-fireworks-nonemergency-ai-system-test/">Anoka County 911 center testing AI to screen nonemergency calls, ease workload</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.today.com/video/exclusive-911-centers-add-video-streaming-option-for-callers-218748997909">NBC Today Show | 911 callers can now share video of emergencies with dispatchers</a></li></ul>At Prepared, we are committed to building a safer and more connected world, and we believe that fostering diversity, equity, and inclusion is essential to achieving this mission. We are a proud equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, or any other protected characteristic. We actively seek to create an inclusive environment where diverse perspectives are valued and everyone has the opportunity to contribute meaningfully to our mission of improving public safety and emergency response for all communities.

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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As a User Experience Designer, you will shape the user experience of clients' digital products, focusing on intuitive, elegant, and technically sound solutions. You will bring deep empathy for end-users and business goals, balancing creativity with technical feasibility. Your responsibilities include organizing content, developing information architectures, documenting scenarios and use cases, and delivering detailed wireframes and functional specifications. You will own key areas of work from design through completion, shaping major features, contributing to the design and development process, and ensuring milestones are met on time with high-quality outcomes. This role is client-facing, requiring participation in team meetings, representing the creative mission, and collaborating directly with cross-functional stakeholders and developers, becoming a subject matter expert on the systems you design.

Critical Mass is a team of 1,800 inspired folks based in 12 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients. We work with the best—Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson &amp; Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories. We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re driven. Relentless. And we live our values. We’re Critical Mass, but our friends call us CM. Please call us CM!

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<div>As a User Experience Designer, you’ll shape the user experience of our clients’ digital products with a focus on intuitive, elegant, and technically sound solutions. You’ll bring deep empathy for both the end user and our clients’ business goals while balancing creativity and technical feasibility. Your day-to-day will include organizing content, developing information architectures, documenting scenarios and use cases, and delivering detailed wireframes and functional specifications. You’ll own key areas of work from design through completion—shaping major features, contributing to the design and development process, and ensuring milestones are met on time with high-quality outcomes. This role will be client facing. You’ll join team meetings, represent the creative mission, and collaborate directly with cross-functional stakeholders beyond the design team. You’ll need to navigate complex technical environments, engage with developers, and become a subject matter expert on the systems you’re designing for. You will: <ul> <li data-start="1275" data-end="1407"> Design holistic systems, flows, and interfaces for web apps and web portals, creating simple yet sophisticated interactions. </li> <li data-start="1701" data-end="1818"> Dive into the details to fully understand complex systems, proactively asking questions to deepen your knowledge. </li> <li data-start="1819" data-end="1968"> Create detailed wireframes, visual compositions, and prototypes that clearly communicate design intent, supported by user insights and analytics. </li> <li data-start="1969" data-end="2113"> Collaborate seamlessly with internal and external engineering teams, creating and maintaining design systems and interaction specifications. </li> <li data-start="2114" data-end="2196"> Guide and mentor other designers, raising the quality of work across the team. </li> <li data-start="2197" data-end="2310"> Facilitate design studios and working sessions with autonomy, leading mid-level project work with confidence. </li> <li data-start="2311" data-end="2435"> Stay informed on emerging tools and design concepts, contributing to pitches and business development efforts as needed. </li> <li data-start="2436" data-end="2533"> Foster team culture through collaboration, positivity, and openness to learning and feedback. </li> </ul> <h4>You have:</h4> <ul data-start="2557" data-end="3471"> <li data-start="2557" data-end="2723"> 3–5 years of experience in UX or product design, ideally with exposure to web portal/web app environments. </li> <li data-start="2833" data-end="2950"> Strong communication skills to articulate complex ideas to designers, developers, and non-technical team members. </li> <li data-start="3071" data-end="3170"> Proven track record of creative problem solving for large-scale, complex digital platforms. </li> <li data-start="3171" data-end="3277"> A detail-oriented and highly organized working style with the ability to multitask and meet deadlines. </li> <li data-start="3278" data-end="3348"> High proficiency in tools like Figma and Adobe Creative Suite. </li> <li data-start="3349" data-end="3471"> A portfolio showcasing work on complex digital products, technical projects, and collaboration with development teams. </li> </ul> <ul data-start="3497" data-end="3771"> <li data-start="3497" data-end="3573"> Prior experience designing within Salesforce or other CRM platforms is a plus&nbsp; </li> <li data-start="24" data-end="123"> Strong communication skills and ability to collaborate effectively with cross-functional teams. </li> <li data-start="124" data-end="222"> Experience working in Agile or fast-paced environments, contributing to sprints and stand-ups (plus). </li> </ul> What We Offer: <ul class="ul1"> <li class="li1">Maternity and parental leave extra days</li> <li class="li1">Competitive benefits packages</li> <li class="li1">Vacation, compassionate leave, sick days, and flex days</li> <li class="li1">Access to online services for families and new parents</li> <li class="li1">Diversity and Inclusion Board with 12 affinity groups</li> <li class="li1">Internal learning and development programs</li> <li class="li1">Enterprise-wide employee discounts</li> <li class="li1">And more…</li> </ul> At Critical Mass, we value our employees and offer competitive compensation and benefits packages.&nbsp; If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today! The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires &amp; employees are the future of our organization, and we&nbsp;want to set you up for long-term success. In an effort to do so, we expect our team to&nbsp;work from an&nbsp;office a minimum of 3 days a week. The ask stems from our want to: Strengthen opportunity for continuous learning Improve collaboration and team relationships. Increase employee engagement This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.</div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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