prizepicks

QA Analyst (Retention)

Product Analytics Manager

Director of Engineering

Staff Data Engineer

Finance Planning & Budgeting Analyst

Martech Engineer III

Senior Data Scientist, Marketing Analytics

Social Media Coordinator

Director of Product Marketing - AAA Campaigns

As a Retention QA Analyst at PrizePicks, you will be crucial in maintaining the quality of player retention marketing. You will test CRM build-outs, execute promotional campaigns, and verify experimentation documentation. Responsibilities include developing test plans, testing promotional campaigns, reviewing documentation, validating data flow, testing user journeys, and performing regression testing. You will also monitor campaign performance and contribute to QA documentation and SOPs. This role ensures effective and accurate strategies for engaging and retaining players. 

Director of Product Marketing

<div>At PrizePicks, we are the fastest-growing sports company in North America, as recognized by Inc. 5000. As the leading platform for Daily Fantasy Sports, we cover a diverse range of sports leagues, including the NFL, NBA, and Esports titles like League of Legends and Counter-Strike. Our team of over 450 employees thrives in an inclusive culture that values individuals from diverse backgrounds, regardless of their level of sports fandom. Ready to reimagine the DFS industry together?&nbsp;</div><div>As a Retention QA Analyst at PrizePicks, you will be instrumental in safeguarding the quality and accuracy of our player retention marketing efforts. You will be responsible for the meticulous testing of CRM build-outs, the flawless execution of promotional campaigns, and the thorough verification of our experimentation documentation. Your keen eye for detail, proactive mindset, and commitment to excellence will directly contribute to the effectiveness and integrity of our strategies for engaging and retaining our valued players. <h1>What you’ll do:</h1> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;">Develop and execute test plans for CRM build-outs (e.g., Braze, Optimove), ensuring accurate segmentation, messaging, and automation across platforms (email, in-app, push, and promotions). Document and track defects, collaborating on fixes.</li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;">Thoroughly test end-to-end promotional campaign execution (offers, eligibility, payouts, user experience), verifying accuracy against briefs and legal requirements. Monitor live campaigns and document results.</li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;">Critically review and verify documentation for A/B tests and retention experiments (setup, targeting, metrics, results). Contribute to standardized documentation.</li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;">Validate data flow in/out of retention platforms, ensuring accurate tracking and segmentation. Audit data triggers and collaborate on reporting accuracy.</li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;">Test user journeys impacted by retention initiatives across all touchpoints (web, app, email), identifying friction points.</li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;">Perform regression testing on existing retention features after deployments.</li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;">Assist in monitoring campaign/experiment performance against KPIs.</li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;">Ensure consistent messaging and functionality across all relevant platforms.</li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;">Support compliance reviews of promotional materials and CRM communications.</li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;">Participate in reviewing requirements for new retention initiatives.</li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;">Contribute to QA documentation and share best practices.</li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;">Develop new SOPs for retention QA processes</li> </ul> <h1>What you have:</h1> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;">Bachelor's degree or equivalent experience.</li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;">Proven QA experience, preferably in marketing technology/CRM.</li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;">Familiarity with CRM platforms (e.g., Braze, Optimove) and marketing automation.</li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;">Strong understanding of testing methodologies and test plan creation.</li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;">Excellent attention to detail, problem-solving, and communication skills.</li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;">Experience with documentation.</li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;">Familiarity with sports/gaming is a plus.</li> </ul> <h1>Where you’ll live:</h1> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;">This is a hybrid position based at our PrizePicks headquarters in Atlanta, GA.</li> </ul> &nbsp;</div><div><h1>Benefits you’ll receive:</h1> In addition to your great compensation package, full-time employees will be eligible for the following perks:&nbsp; <ul> <li style="font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif;">Company-subsidized medical, dental, &amp; vision plans&nbsp;</li> <li style="font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif;">401(k) plan with company match</li> <li style="font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif;">Annual bonus</li> <li style="font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif;">Flexible PTO to encourage a healthy work/life balance (2 weeks STRONGLY encouraged!)</li> <li style="font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif;">Generous paid leave programs, including 16-week paid parental leave and disability benefits</li> <li style="font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif;">Workplace flexibility and modern work schedules focused on getting the job done, not hours clocked</li> <li style="font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif;">Company-wide in-person events and team outings</li> <li style="font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif;">Lifestyle enhancement program</li> <li style="font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif;">Company equipment provided (Windows &amp; Mac options)</li> <li style="font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif;">Annual performance reviews with opportunities for growth and career development</li> </ul> You must be authorized to work for any employer in the U.S.&nbsp; We are unable to sponsor or take over sponsorship of an employment Visa at this time.&nbsp; PrizePicks is an Equal Opportunity Employer.&nbsp; All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div></div>

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Phonepe

Chargeback Specialist

Wind River

Member of Technical Staff - Technical Support

Senior Solutions Architect

Scale AI

Engagement Manager, Enterprise

Adyen

VP of Engineering, Developer Experience

Team Lead - Testing Enablement (In-Person Payments)

Fictiv

Senior Logistics Coordinator

Globalization Partners

Software Engineer II

Interactive Brokers

Legal Documentation Specialist

The Chargeback Specialist will handle disputes and chargebacks, act as an interface between the PhonePe Customer Support team, internal technical teams, and external businesses/services. They are responsible for resolving both technical and non-technical issues raised by customers on the PhonePe platform. This involves analyzing disputes, developing and monitoring solutions, providing feedback, maintaining records of problem analysis, and troubleshooting customer payment issues. They are expected to provide timely and accurate resolution to customer issues, address chronic system issues, provide process improvements, develop internal documentation and contribute to a team environment.

PhonePe was founded in December 2015 and has emerged as India’s largest payments app, enabling digital inclusion for consumers and merchants alike.

Senior Manager, Business Finance - Lending

Software Engineer

Site Reliability Engineer – Audit & Compliance Enablement

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<div>About PhonePe Group:&nbsp; PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right &nbsp;environment for you is just one of the things we do. We empower people and trust them to do the right &nbsp;thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a &nbsp;big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of &nbsp;the best minds in the country and executing on your dreams with purpose and speed, join us! <iframe src="https://www.linkedin.com/embed/feed/update/urn:li:ugcPost:6602432465934082048?compact=1" width="380" height="214"></iframe></div><div>JOB DESCRIPTION &nbsp; <table> <tbody> <tr> <td> Job Objective:&nbsp; We are looking for someone who can handle disputes/chargebacks, handle stakeholders,&nbsp; be the interface&nbsp; for PhonePe Customer Support team, internal technical team and external business / services. Responsible for providing timely and accurate resolution to both technical &amp; non technical issues raised by customers on the PhonePe platform. A Recon Specialist&nbsp; is expected to address chronic system issues, provide process improvements, develop internal documentation and contribute to a team environment, all while adhering to service level agreements. </td> </tr> <tr> <td> Role Expectations:&nbsp; &nbsp; <ul> <li>Analysis of disputes/chargebacks with end to end closure post discussion with relevant stakeholders.</li> <li>Developing, owning and monitoring solutions for production and non-production environments and applications.</li> <li>Flexible to take up extra Initiative or additional work as per the organizational requirement&nbsp;</li> <li>Provide feedback from customer users to the team.</li> <li>Maintain on-going record of problem analysis and resolution activity in an on-call tracking system Desired Skills &amp; Education.</li> <li>Diagnosing, troubleshooting and fixing issues related to Customer payments.</li> </ul> </td> </tr> <tr> <td> Experience, Skills, Qualifications: <ul> <li>2-3 years of experience in dispute management and in NPCI products.</li> <li>Proven success in a fast paced production support environment.&nbsp;</li> <li>Good in problem solving and analytical skills.&nbsp;</li> <li>Demonstrated ability to communicate effectively in writing, ideally with a successful track&nbsp;</li> <li>Record of responding to/resolving customer issues through written communication Excellent written and oral communications skills&nbsp;</li> <li>Prior experience in e-commerce or payments / web services domain as a Technical support executive • Ability to effectively work with cross functional teams.</li> <li>&nbsp;Possess ability to understand business problems and provide solutions/information related to the business requirements.&nbsp;</li> </ul> </td> </tr> </tbody> </table> &nbsp;</div><div>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) <ul> <li style="text-align: left;">Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li> <li style="text-align: left;">Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li> <li style="text-align: left;">Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li> <li style="text-align: left;">Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li> <li style="text-align: left;">Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment&nbsp;</li> <li style="text-align: left;">Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li> </ul> Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe <a href="https://blog.phonepe.com/tagged/people" target="_blank">on our blog</a>. <a href="https://www.phonepe.com/careers/" target="_blank">Life at PhonePe</a> <a href="https://www.phonepe.com/press/" target="_blank">PhonePe in the news</a></div></div><div class="divider" role="separator"></div>

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