Proscia

Technical Support Engineer

Director of Information Security

Senior Software Engineer - Core API

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Full Stack AI Engineer

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As a Technical Support Engineer at Proscia, you will join the Customer Experience team, providing advanced technical support for the Concentriq enterprise pathology platform. Your role involves resolving complex customer problems, identifying root causes, and implementing solutions. You will monitor service desk queues, debug issues, perform customer upgrades, and ensure client satisfaction through proactive communication and documentation of software defects. This position is crucial for maintaining operational efficiency and delivering consistent service.

Implementation Engineer, EMEA

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Proscia</h3><p class="my-4 text-gray-700 leading-relaxed">Proscia is revolutionizing pathology, the last major frontier in healthcare to embrace digital. As a leader in pathology AI software, we are empowering pathologists and scientists to transition from traditional microscope-based workflows to digital, AI-driven approaches, unlocking new possibilities in precision medicine.</p><p class="my-4 text-gray-700 leading-relaxed">The digital pathology market is experiencing explosive growth as advances in AI enable unprecedented insights into diseases like cancer. Pathology is central to medicine, and the shift to AI-powered solutions is not just modernizing workflows—it’s transforming how diseases are diagnosed, treated, and understood. Predictions for the future of pathology show a tidal wave of adoption, with experts describing the field as “poised for the next major breakthrough” in healthcare innovation.</p><p class="my-4 text-gray-700 leading-relaxed">Backed by over $100 million in funding from leading healthcare and technology investors, Proscia is at the forefront of this revolution. Joining Proscia means being part of a company at the cutting edge of healthcare innovation, where the possibilities are limitless. With the convergence of AI, precision medicine, and digital pathology, we’re not just changing pathology—we’re redefining what’s possible in medicine.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About This Role</h3><p class="my-4 text-gray-700 leading-relaxed">As a Technical Support Engineer, you will be a member of our Technical Support team within the Customer Experience organization. You will be responsible for providing exceptional support to our customers when they need it most, across multiple forms of communication. You will provide advanced technical support to a customer base that leverages our full Concentriq enterprise pathology platform.</p><p class="my-4 text-gray-700 leading-relaxed">In this role, you will resolve complex and oftentimes unknown customer problems with new or unusual symptoms. Your primary responsibility is to identify the root cause of complex issues and provide solutions that meet the unique needs of each customer. In order to do this, you’ll draw on past experience to guide your troubleshooting efforts for unknown problems, follow established processes and, where necessary, develop new ones to improve operational efficiency and ensure consistent service deliverability.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Do:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Monitor a service desk queue and respond or resolve within agreed upon SLAs</li><li class="leading-relaxed">Review feedback from customers, compiling and analyzing support data, and recommending technical changes as appropriate</li><li class="leading-relaxed">Coordinate cross-departmentally to ensure feature requests and bugs are properly communicated</li><li class="leading-relaxed">Debug customer issues by attempting to replicate in lab environment and gather necessary evidence to formulate a root cause hypothesis</li><li class="leading-relaxed">Perform customer upgrades and assist with basic provisioning</li><li class="leading-relaxed">Assist customers in implementing solutions to service requests</li><li class="leading-relaxed">Have complete ownership of client service requests thru resolution</li><li class="leading-relaxed">Provide proactive client communication to ensure client satisfaction</li><li class="leading-relaxed">Provide documentation of potential software defects</li><li class="leading-relaxed">Maintain on-going knowledge of Proscia’s application and client’s environments</li><li class="leading-relaxed">Contribute to internal knowledge base and share information about technical issues within your team</li><li class="leading-relaxed">Provide feedback on training materials and needs of the team</li><li class="leading-relaxed">Provide call escalations and/or live troubleshooting as needed</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Bring:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5+ Years of experience in a tier 3 Technical Support Engineer role</li><li class="leading-relaxed">Experience working end-to-end within a technical escalation process, from customer requests to engineering/product teams</li><li class="leading-relaxed">Proven track record of identifying patterns and recognizing potential issues before they involve Engineering, minimizing downtime and ensuring a seamless customer experience</li><li class="leading-relaxed">Knowledge-base of remote connection methods</li><li class="leading-relaxed">Ability to troubleshoot and resolve previously unknown problems</li><li class="leading-relaxed">Ability to make decisions independently, and work in a team environment</li><li class="leading-relaxed">Understanding of network architectures and basics elements</li><li class="leading-relaxed">Knowledge of Linux is required</li><li class="leading-relaxed">Knowledge of Kubernetes is required</li><li class="leading-relaxed">Knowledge of Docker Compose is required</li><li class="leading-relaxed">AI Experience required</li><li class="leading-relaxed">Knowledge of Digital pathology is a plus</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Beyond Just Work</h3><p class="my-4 text-gray-700 leading-relaxed">As a company in healthcare, we want our people to be happy and healthy, in and out of the office. In addition to competitive pay, we ensure everyone on our team is supported with savings, schedule, and insurance options that promote long-term health and personal growth.</p><p class="my-4 text-gray-700 leading-relaxed">Our office environment is designed for creativity and agility: with walls as notepads and couches for collaboration. We’re located in the heart of Philadelphia, with views of the city so you can spend your time focusing on what matters most.</p><p class="my-4 text-gray-700 leading-relaxed">At Proscia, we don’t just accept differences—we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. Proscia is proud to be an equal opportunity workplace.</p>

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<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

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TransPerfect

Associate Customer Success Manager (Sao Paulo)

IT System Engineer

Assistant Manager- Digital Marketing

Zelis 

GL Accountant

Sr Client Manager

Accenture

Delivery Operations Associate Manager

Procure to Pay Operations Analyst

Tech Delivery Subject Matter Expert

Morning Star

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The Associate Customer Success Manager is responsible for managing small to mid-size global accounts, or supporting a Customer Success Manager on larger accounts. The role focuses on ensuring customer satisfaction, growing account profitability, and meeting revenue objectives. Key responsibilities include supporting customer onboarding, gathering requirements, defining production processes, managing project proposals, measuring performance, optimizing accounts, and leading communication with customers and internal teams. The role also involves managing customer issues, ensuring compliance, and collaborating with Sales for new services.

<p>The Language of Global Business. AI. Technology. Expertise.</p><p><br></p>

Fullstack Developer

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Triage Technology Service Engineer

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Learning & Development Internship

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job description</h2><p class="my-4 text-gray-700 leading-relaxed">The Associate Customer Success Manager is responsible for small to mid-size global accounts, or supports a Customer Success Manager on a larger account. Their goal is ensuring customer satisfaction and growing the account profitability as well as meeting revenue objectives.</p><p class="my-4 text-gray-700 leading-relaxed">The Associate Customer Success Manager will receive support from the Global Client Solutions team, among others.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support the on-boarding of new customers/programs</li><li class="leading-relaxed">Gather and analyze customer requirements</li><li class="leading-relaxed">Define project management, engineering, publishing and linguistic processes to be applied during production together with the Production team</li><li class="leading-relaxed">Assess all existing language assets together with the Production team</li><li class="leading-relaxed">Set up production workflows and processes together with technology teams</li><li class="leading-relaxed">Design, customize and document data collection processes together with technology teams</li><li class="leading-relaxed">Import and organize existing language assets together with technology teams</li><li class="leading-relaxed">Drive or support the setup and training of the Production team</li><li class="leading-relaxed">Manage project proposals and support the Sales team throughout the Sales life cycle</li><li class="leading-relaxed">Measure production performance, analyze deviations and drive corrective actions</li><li class="leading-relaxed">Lead internal and external communication and report progress</li><li class="leading-relaxed">Measure customer satisfaction</li><li class="leading-relaxed">Optimize existing accounts through regular audits and improvement initiatives</li><li class="leading-relaxed">Organize regular quarterly Business Reviews to report progress and capture feedback</li><li class="leading-relaxed">Manage customer issues and complaints</li><li class="leading-relaxed">Ensure compliance with the PMO Framework set of requirements</li><li class="leading-relaxed">Lead process analysis and optimization for the account</li><li class="leading-relaxed">Ensure an internal and external technology roadmap is defined and deployed (in collaboration with internal technology teams)</li><li class="leading-relaxed">Propose optimization of the global production strategy</li><li class="leading-relaxed">Collaborate with Sales to propose new services or technology to the customer</li><li class="leading-relaxed">Analyze competition and environment changes and adapt our services strategy</li><li class="leading-relaxed">Establish and develop cooperation with the customer</li><li class="leading-relaxed">Manage the customer’s needs and expectations, balancing customer satisfaction and account profitability</li><li class="leading-relaxed">Support the customer in new technology deployment, process improvement and business growth initiatives</li><li class="leading-relaxed">Act as a customer’s advocate, identify areas for improvement and solve customer’s business problems</li><li class="leading-relaxed">Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job requirements</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Required skills</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proficiency in Microsoft Office (Word, Excel, Outlook and PowerPoint)</li><li class="leading-relaxed">Extreme focus on customer experience and understanding the voice of the customer</li><li class="leading-relaxed">High energy and ability to multitask in a fast-paced environment</li><li class="leading-relaxed">Work well with people from a variety of different backgrounds and cultures</li><li class="leading-relaxed">Build relationships with clients and co-workers</li><li class="leading-relaxed">Work as part of a team, take active measures to solve problems and commit to a high level of service</li><li class="leading-relaxed">Good problem solving skills</li><li class="leading-relaxed">Team player able to demonstrate high team leadership skills</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Required experience and qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum Bachelor’s degree or equivalent</li><li class="leading-relaxed">Minimum 3 years of experience in localization project management and/or program management</li><li class="leading-relaxed">Experience in business/data analytics and related software</li><li class="leading-relaxed">Prior translation industry experience</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Desired skills and experience</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Leadership experience in managing teams</li><li class="leading-relaxed">Experience in process improvement initiatives (Kaizen, Lean Six Sigma)</li><li class="leading-relaxed">Knowledge of Project Management methodology (PMP, Prince2 certification)</li></ul><p class="my-4 text-gray-700 leading-relaxed"><em>In order to apply, please submit your CV in <strong>English</strong></em></p><p class="my-4 text-gray-700 leading-relaxed"><em>For more information on the TransPerfect Family of Companies, please visit our website at <a href="http://www.transperfect.com/" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.transperfect.com</a>_</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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