QS Quacquarelli Symonds 

Global Director of Customer Success

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Design, build, and lead a world-class Customer Success function for QS, ensuring clients experience seamless, value-driven partnerships and measurable impact. This strategic role drives client-centricity, embeds insights into engagements, and ensures consistency and scalability across the global portfolio, shaping how QS delivers outcomes to partners through trusted, insight-led relationships that power growth, retention, and advocacy.

Talent Acquisition Specialist

<p class="my-4 text-gray-700 leading-relaxed">This position offers a hybrid work model, allowing flexibility between working from home and our office. Typically, employees are expected to work 2 days in the office per week.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Why QS?</h2><p class="my-4 text-gray-700 leading-relaxed">At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.</p><p class="my-4 text-gray-700 leading-relaxed">It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.</p><p class="my-4 text-gray-700 leading-relaxed">Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.</p><p class="my-4 text-gray-700 leading-relaxed">At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.</p><p class="my-4 text-gray-700 leading-relaxed">We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: QS is a place where everyone can thrive.</p><p class="my-4 text-gray-700 leading-relaxed">As a Global Director of Customer Success, this is what you’ll be doing:</p><p class="my-4 text-gray-700 leading-relaxed">You’ll design, build, and lead a world-class Customer Success function for QS, ensuring our clients experience seamless, value-driven partnerships that deliver measurable impact. This strategic role will drive client-centricity, embed insights into all client engagements, and ensure consistency and scalability across the global portfolio.</p><p class="my-4 text-gray-700 leading-relaxed">The role is pivotal in shaping how QS delivers outcomes to its partners, creating trusted, insight-led relationships that power growth, retention, and advocacy.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Role responsibilities</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Build and Lead the Global Customer Success Function</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Design and implement the global Customer Success operating model, including structure, processes, and success metrics.</li><li class="leading-relaxed">Recruit, develop, and inspire a high-performing global team across key regions.</li><li class="leading-relaxed">Develop a unified client journey framework ensuring seamless, consistent experiences across regions, products, and delivery teams.</li><li class="leading-relaxed">Establish clear frameworks for client segmentation, engagement models, and service tiers aligned with client complexity and value.</li><li class="leading-relaxed">Create scalable Customer Success models that serve a diverse client base efficiently — from self-serve solutions to high-touch enterprise partnerships.</li><li class="leading-relaxed">Define clear delivery playbooks for complex partnerships, ensuring alignment between success, delivery, and account management teams.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Drive Client-Centricity and Enable Insight-Led Outcomes</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Foster a culture of deep client understanding and partnership across all interactions and create mechanisms for continuous listening and feedback to anticipate client needs and improve experience.</li><li class="leading-relaxed">Position QS as a strategic advisor to clients, leveraging our unique data, insights, and market expertise.</li><li class="leading-relaxed">Partner with Product, Sales, and Marketing teams to ensure clients fully leverage QS intelligence to meet their objectives.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Drive Growth & Champion AI enablement</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Partner with Commercial teams to identify and act on upsell and cross-sell opportunities through insight-driven engagement.</li><li class="leading-relaxed">Equip Customer Success teams with tools and data to proactively support client expansion across the QS portfolio.</li><li class="leading-relaxed">Leverage automation, CRM, and AI tools to enhance proactive and reactive client services.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Other</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Any other duties that fall within the purpose and scope of the role.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Key Outcomes / Measures of Success</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Client-Centricity: Improved client satisfaction (CSAT/NPS), retention, and advocacy.</li><li class="leading-relaxed">Insight-Led Impact: Increased usage of QS data and insights in client engagement and renewals.</li><li class="leading-relaxed">Simplicity: Reduced client pain points and faster resolution times across touchpoints.</li><li class="leading-relaxed">Scalability: Increased efficiency in delivery while maintaining quality and personalisation</li><li class="leading-relaxed">Growth Enablement: Measurable contribution to upsell, cross-sell, and renewal rates.</li><li class="leading-relaxed">Tech Enablement: Adoption and ROI of AI and automation tools in client success workflows.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Skills and experience</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience: Demonstrated experience in Customer Success, Client Services, or Account Management in global, complex B2B environments — ideally within data, information services, education, or SaaS industries.</li><li class="leading-relaxed">Leadership: Proven track record in building and scaling customer success teams and operations.</li><li class="leading-relaxed">Strategic Mindset: Strong commercial acumen and ability to align customer success strategy with organisational growth goals.</li><li class="leading-relaxed">Tech & Insight Orientation: Deep understanding of how data, insights, and AI can transform client engagement.</li><li class="leading-relaxed">Client-Focused: Exceptional relationship-building, influencing, and communication skills with C-level clients.</li><li class="leading-relaxed">Execution: Operational excellence in driving consistency, simplicity, and measurable outcomes globally.</li></ul><p class="my-4 text-gray-700 leading-relaxed">Please note, if you don't meet all the criteria but believe you have the skills and passion to thrive in this role, we encourage you to apply.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">So, who are we and what do we do?</h2><p class="my-4 text-gray-700 leading-relaxed">QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.</p><p class="my-4 text-gray-700 leading-relaxed">We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.</p><p class="my-4 text-gray-700 leading-relaxed">Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.</p><p class="my-4 text-gray-700 leading-relaxed">Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.</p><p class="my-4 text-gray-700 leading-relaxed">With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">We take investing in our people very seriously.</h2><p class="my-4 text-gray-700 leading-relaxed">As standard you will have:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Competitive base salary</li><li class="leading-relaxed">Access to an annual bonus scheme (for qualifying roles only)</li><li class="leading-relaxed">25 days annual leave, plus bank holidays – increasing to 27 days after 5 years’</li><li class="leading-relaxed">Access to a Buy Holiday scheme allowing you to buy up to 5 additional holiday days per year</li><li class="leading-relaxed">Enhanced maternity and paternity leave</li><li class="leading-relaxed">Generous pension through Royal London</li><li class="leading-relaxed">Comprehensive private medical insurance and wellness scheme through Vitality</li><li class="leading-relaxed">Cycle to work scheme</li><li class="leading-relaxed">A vibrant social environment and multicultural and multinational culture</li></ul><p class="my-4 text-gray-700 leading-relaxed">But that’s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation</li><li class="leading-relaxed">A focus on welfare which is led by our global wellness team, with mental health first aiders globally</li><li class="leading-relaxed">Access to a variety of diversity and inclusion initiatives and groups</li><li class="leading-relaxed">Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event</li><li class="leading-relaxed">Support for volunteering and study leave</li><li class="leading-relaxed">Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips</li><li class="leading-relaxed">Options to join our outstanding global Mentorship programme</li></ul><p class="my-4 text-gray-700 leading-relaxed">Like what you’ve heard? Great, apply now!</p><p class="my-4 text-gray-700 leading-relaxed">As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Equal opportunities</h2><p class="my-4 text-gray-700 leading-relaxed">QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.</p><p class="my-4 text-gray-700 leading-relaxed">Please keep an eye on your spam / junk email folder for correspondence from BambooHR</p>

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British Vogue is seeking a highly organized and proactive Editorial Assistant to support the Head of Editorial Content and the wider editorial team. This role is crucial for the smooth operation of the editorial department, involving administrative, logistical, and coordination responsibilities in a fast-paced, creative environment. The assistant will manage diaries, travel, expenses, and communication, while also assisting with research, fact-checking, and social media coordination. The position offers significant exposure to British Vogue's inner workings and collaboration with senior staff.

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<p class="my-4 text-gray-700 leading-relaxed">The foundation of Vogue’s leadership and authority is the brand’s unique role as a cultural barometer for a global audience. Vogue places fashion in the context of culture and the world we live in — how we dress, live and socialize; what we eat, listen to and watch; who leads and inspires us. Vogue immerses itself in fashion, always leading readers to what will happen next. Thought-provoking, relevant and always influential, Vogue defines the culture of fashion.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2><p class="my-4 text-gray-700 leading-relaxed">Location:</p><p class="my-4 text-gray-700 leading-relaxed">London, GB</p><p class="my-4 text-gray-700 leading-relaxed">Condé Nast is a global media company, home to iconic brands including <a href="https://www.vogue.co.uk/" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Vogue</a>, <a href="https://www.gq-magazine.co.uk/" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">GQ</a>, <a href="https://www.glamourmagazine.co.uk/" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Glamour</a>, <a href="https://www.cntraveller.com/" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">CN Traveller</a>, <a href="https://www.vanityfair.com/?srsltid=AfmBOoqzTBFZnVHhFwQWV6XwfpphPrz6ZXNumj1XhNlEEjDhWVQRc69W" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Vanity Fair</a>, <a href="https://www.wired.com/" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Wired</a>, <a href="https://www.worldofinteriors.com/" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">The World of Interiors</a>, <a href="https://www.houseandgarden.co.uk/" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">House & Garden</a> and <a href="https://www.tatler.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Tatler</a>, among many others.</p><p class="my-4 text-gray-700 leading-relaxed">We are headquartered in New York and London and operate in 32 markets worldwide, with a footprint of more than 1 billion consumers across print, digital, video and social platforms.</p><p class="my-4 text-gray-700 leading-relaxed">Condé Nast thrives on collaboration, and <strong>our teams come together in the office</strong> <strong>four days a week (Monday - Thursday).</strong></p><p class="my-4 text-gray-700 leading-relaxed">We value diversity of background, views and cultures. We celebrate people for their personal qualities, skills and contributions, recognising the power our brands have to influence and shape culture.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">The Role</h2><p class="my-4 text-gray-700 leading-relaxed"><a href="http://www.vogue.co.uk/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">British Vogue</a> is looking for a highly organised, detail-oriented and proactive <strong>Editorial Assistant</strong> to support the Head of Editorial Content and the wider editorial team.</p><p class="my-4 text-gray-700 leading-relaxed">This role is essential to the smooth running of the editorial department and involves a range of administrative, logistical and coordination responsibilities within a fast-paced, creatively driven environment.</p><p class="my-4 text-gray-700 leading-relaxed">The ideal candidate will be confident, efficient and collaborative, with excellent communication skills and a strong ability to prioritise.</p><p class="my-4 text-gray-700 leading-relaxed">The Editorial Assistant will serve as a key point of contact across internal teams and external partners, requiring professionalism, discretion and a calm approach under pressure.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>While this role may occasionally involve light editorial tasks, the primary focus is on administrative support and departmental organisation.</strong></p><p class="my-4 text-gray-700 leading-relaxed">This position offers exposure to the inner workings of British Vogue and close collaboration with senior editorial staff.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What will you be doing?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support the editorial team with daily operational and administrative tasks.</li><li class="leading-relaxed">Manage the Head of Editorial Content’s diary, schedule, expenses and meeting coordination.</li><li class="leading-relaxed">Manage all travel arrangements for the Head of Editorial Content, including flights, accommodation, ground transportation and visas - prepare comprehensive travel itineraries, coordinate schedule changes, and ensure all logistics are handled efficiently and in line with budget and company policy.</li><li class="leading-relaxed">Maintain smooth communication between editorial leaders, internal departments and external stakeholders.</li><li class="leading-relaxed">Manage general editorial logistics, including office administration.</li><li class="leading-relaxed">Coordinate documents, image assets, call-ins, permissions and other materials needed for stories and shoots.</li><li class="leading-relaxed">Assist in planning team events, appointments and work sessions.</li><li class="leading-relaxed">Assist senior editors with research, fact-checking, sourcing references and preparing briefing materials.</li><li class="leading-relaxed">Support the Head of Editorial Content with social media coordination.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About you</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proven experience in an administrative or coordination role, ideally within media, fashion or a related creative industry.</li><li class="leading-relaxed">Exceptional organisational skills, strong attention to detail and the ability to manage multiple priorities simultaneously.</li><li class="leading-relaxed">Strong written and verbal communication skills and a professional, polished demeanour.</li><li class="leading-relaxed">Comfortable working in a fast-paced environment and adapting to changing needs.</li><li class="leading-relaxed">A proactive problem-solver with sound judgement and a positive, collaborative attitude.</li><li class="leading-relaxed">A genuine interest in fashion, culture and the editorial values of British Vogue.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Does this sound like you?</h2><p class="my-4 text-gray-700 leading-relaxed">Please upload your <strong>CV</strong> and <strong>cover letter</strong>, which highlights why you'd love to take on this role and why you're a great match for what we're looking for.</p><p class="my-4 text-gray-700 leading-relaxed">We value the time and effort behind every application. All submissions are reviewed by a member of our talent team - we don’t use AI-assisted technology to review applications.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>The closing date for applications is Friday, 16th January at 10 am.</strong></p><p class="my-4 text-gray-700 leading-relaxed"><strong>As you can imagine, we receive a high volume of applications and may close the advert early. We recommend submitting your application as soon as possible to avoid disappointment.</strong></p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What benefits do we offer?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">25 days holiday (plus bank holidays) and extra days of annual leave if you move house or want to volunteer.</li><li class="leading-relaxed">You’ll have access to a competitive pension scheme, Bupa Private Healthcare, Season ticket loans and eye tests.</li><li class="leading-relaxed">We offer a range of tools to support your wellbeing, including core hours, 10 remote days (from home or a country with a Condé Nast office location), access to our Employee Assistance Programme, corporate gym membership and cycle to work scheme.</li><li class="leading-relaxed">We’re a dog friendly office, plus you’ll enjoy discounts and magazine subscriptions, keeping you up to date with all things Condé Nast.</li><li class="leading-relaxed">We encourage personal and professional growth through the Condé Nast Learning Hub where you’ll find an extensive portfolio of learning courses and training, available in local languages.</li><li class="leading-relaxed">Our Employee Resource Groups provide a platform for employees to identify shared objectives, exchange ideas, and work on community priorities for our global workforce.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What happens next?</h2><p class="my-4 text-gray-700 leading-relaxed">If you are interested in this opportunity, please apply below, and we will review your application as soon as possible. You can update your resume or upload a cover letter at any time by accessing your candidate profile.</p><p class="my-4 text-gray-700 leading-relaxed"><strong><em>Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.</em></strong></p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Job Details