At Quince, we’re not just building teams; we’re seeking individuals who are ready to make significant contributions in a streamlined and efficient environment. Our organizational structure is intentionally lean, allowing team members to have a major impact swiftly and efficiently. This approach ensures that innovation and decision-making processes thrive, enabling you to focus on what truly matters - achieving results and advancing our mission. We craft roles that are not only vital to our business needs but also provide substantial opportunities to make a meaningful impact. Our aim is for every employee’s efforts to directly advance our mission of delivering high-quality products at fair prices.

quience

Customer Experience Associate

Head of Merchandising, Accessories and Jewelry UK

Principal Engineer, Storefront

Customer Experience Specialist

Customer Experience Specialist - Retention Specialist (French Bilingual, Canada)

Production Manager - Apparel

Senior Video Editor

Senior Graphic Designer, Performance Creative

Merchandising Analyst

As a Customer Experience Associate, you will be the human heartbeat behind Quince, connecting with customers across chat, email, phone, and social channels. You will own each interaction from start to finish, ensuring clarity, care, and confidence, and resolving issues with empathy to turn challenges into positive experiences. This role requires efficient navigation of tools while maintaining a human touch, sharing insights for improvement, and becoming a product expert to guide customers authentically.

Color & Trends Forecasting Manager

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">ABOUT QUINCE</h2>Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Customer First: We prioritize customer satisfaction in every decision.</li><li class="leading-relaxed">High Quality: True quality means premium materials and rigorous production standards you can feel good about.</li><li class="leading-relaxed">Essential Design: We focus on timeless, functional essentials instead of chasing trends.</li><li class="leading-relaxed">Always a Better Deal: Innovation and transparency ensure value for both customers and partners.</li><li class="leading-relaxed">Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.</li></ul>Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">OUR TEAM AND SUCCESS</h2>At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">The Role</h2>Be the human heartbeat behind Quince. You’ll connect with customers across chat, email, phone, and social channels — delivering thoughtful service, timeless quality, and trust in every interaction.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You’ll Do</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own each customer interaction from start to finish, ensuring clarity, care, and confidence.</li><li class="leading-relaxed">Resolve issues with empathy, turning challenges into positive experiences.</li><li class="leading-relaxed">Navigate tools efficiently while keeping the human touch.</li><li class="leading-relaxed">Share insights and recurring patterns to help improve the experience.</li><li class="leading-relaxed">Become a product expert to guide customers authentically.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What Success Looks Like</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">CSAT ≥ 4.8/5</li><li class="leading-relaxed">First-Contact Resolution ≥ 80%</li><li class="leading-relaxed">QA Score ≥ 95%</li><li class="leading-relaxed">Meets SLAs (chat ≤ 60s, email ≤ 4h, phone ASA ≤ 60s)</li><li class="leading-relaxed">Contributes at least one actionable improvement per month</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You Bring</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Digital Intelligence: Comfortable adopting new tools to enhance service.</li><li class="leading-relaxed">Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions.</li><li class="leading-relaxed">Ownership: Takes full responsibility for outcomes and anticipates customer needs.</li><li class="leading-relaxed">Adaptability: Thrives amid change while maintaining calm and consistency.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Growth Opportunities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)</li><li class="leading-relaxed">Leadership Tracks: Senior Associate → Team Lead → CX Manager</li><li class="leading-relaxed">Enablement Tracks: Quality & Training or Workforce Management</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Why You’ll Love Working Here</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Impactful work shaping customer loyalty</li><li class="leading-relaxed">Culture of ownership and autonomy</li><li class="leading-relaxed">Continuous growth in a fast-paced, luxury-brand environment</li><li class="leading-relaxed">Beautiful products, transparent pricing, and happy customers</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Compensation & Benefits</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">$20/hour starting, $21/hour after 90 days</li><li class="leading-relaxed">Up to $1,000/month performance bonus</li><li class="leading-relaxed">3-week paid training and onboarding</li><li class="leading-relaxed">Set schedule with guaranteed hours</li><li class="leading-relaxed">Medical, dental, vision, life, disability, 401(k), and more</li><li class="leading-relaxed">Referral bonuses of up to $1,000.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">High School diploma or GED</li><li class="leading-relaxed">Minimum 2 years of customer service experience</li><li class="leading-relaxed">Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally</li><li class="leading-relaxed">Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)</li></ul>Note: Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required.All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.Pay Range$21 - $21 USD<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">WHY QUINCE?</h2>Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">EQUAL OPPORTUNITY & HIRING INTEGRITY</h2>Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing <a href="https://forms.gle/DpJ11jHa1WbqfUWB9" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">this accommodation form</a>.We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.Security Advisory: Beware of FraudsAt Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

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Ruby Seven Studios is seeking a Content Manager – Growth to create high-impact content for social-casino entertainment. This role involves driving performance KPIs like Hook Rate, CTR, CVR, and revenue growth through content creation, A/B testing, and data analysis. The manager will research player psychology, build content repositories, and collaborate with UA, ASO, and Live-Ops teams to optimize campaigns and write compelling copy for various platforms, requiring 2-5 years of experience in content creation or digital marketing.

Ruby Seven Studios is a top ranking social casino gaming company based out of Reno, Nevada, and Kochi, India. Its mission is to bring casino game content to land-based, online casinos and media partners through strategic partnerships, which now include Pechanga Resort and Casino, Tropicana Entertainment and Gala Coral group. 

With more than 100 employees worldwide, Ruby Seven Studios has created over 20 titles for the Apple, GooglePlay, Amazon Kindle, Facebook, Yahoo, and web platforms. Some of its top ranking titles include TropWorld Casino, Magician Casino, Big Spin Bingo, Ruby Seven Video Poker, and TimeQuest Slots. To learn more about Ruby Seven Studios and its continued success, please visit www.rubyseven.com.

Sound Designer

Data Analyst – Gaming (with AI exposure)

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Graphic Artist – Casino Gaming (5-6 Years Experience)

Game Programmer

We’re building the next era of social-casino entertainment — and we need creators who think differently. If you love experimenting with content, diving into data, and turning insights into performance, this is where your creativity will actually move numbers.What You’ll Do:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Create content that drives performance KPIs: Hook Rate, CTR, CVR, IPM, Engagement, and Revenue Growth.</li><li class="leading-relaxed">Build and maintain a high-impact repository of video hook ideas, ad scripts, test hypotheses, and ad copies for rapid testing and scaling.</li><li class="leading-relaxed">Research player psychology, trends, and competitor creativity to fuel smarter campaigns.</li><li class="leading-relaxed">Break down creative performance across the user funnel — from impression to page views to installs to the FTUE till purchase and beyond.</li><li class="leading-relaxed">Translate funnel insights into stronger creative hypotheses and better-performing campaigns.</li><li class="leading-relaxed">Collaborate with UA, ASO, and Live-Ops on constant A/B testing — learn, iterate, and double down on winners.</li><li class="leading-relaxed">Write compelling scripts, social posts, App Store copy, and LiveOps messaging that resonate instantly with players.</li><li class="leading-relaxed">Align content calendars with product releases, seasonal moments, and growth opportunities.</li><li class="leading-relaxed">Work closely with designers and editors to ship high-quality creative(images and videos), at speed.</li></ul>What You Bring:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2–5 years in content creation or digital marketing— preferably gaming</li><li class="leading-relaxed">A hacker mindset: you create, test, learn, evolve and also know your shortcuts</li><li class="leading-relaxed">Strong storytelling instincts with the ability to get to the point fast and clearly.</li><li class="leading-relaxed">Curiosity toward data, analytics dashboards, and audience insights.</li><li class="leading-relaxed">A portfolio showing sharp thinking — performance wins are a huge plus.</li><li class="leading-relaxed">Comfort in fast-changing environments where speed and quality both matter.</li><li class="leading-relaxed">Positive approach – Come with questions and later with solutions, never problems</li></ul>The Growth DNA<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Creativity backed by logic</li><li class="leading-relaxed">Research that drives hypothesis</li><li class="leading-relaxed">Data that guides decision-making</li><li class="leading-relaxed">Ownership that pushes outcomes over output</li></ul>

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