At Quince, we’re not just building teams; we’re seeking individuals who are ready to make significant contributions in a streamlined and efficient environment. Our organizational structure is intentionally lean, allowing team members to have a major impact swiftly and efficiently. This approach ensures that innovation and decision-making processes thrive, enabling you to focus on what truly matters - achieving results and advancing our mission. We craft roles that are not only vital to our business needs but also provide substantial opportunities to make a meaningful impact. Our aim is for every employee’s efforts to directly advance our mission of delivering high-quality products at fair prices.

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Quince is seeking a mid-senior level IT Support Technician to join its technology operations team in San Francisco/Palo Alto. This role is crucial for managing Quince's IT infrastructure and ensuring smooth daily operations for all employees. The technician will handle IT asset lifecycle, user access, technical support, and collaborate with global teams to maintain best practices and data protection. The ideal candidate is proactive, detail-oriented, and committed to delivering exceptional internal support.

Program Manager, Fulfillment & Logistics

<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">ABOUT QUINCE</h1>Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Customer First: We prioritize customer satisfaction in every decision.</li><li class="leading-relaxed">High Quality: True quality means premium materials and rigorous production standards you can feel good about.</li><li class="leading-relaxed">Essential Design: We focus on timeless, functional essentials instead of chasing trends.</li><li class="leading-relaxed">Always a Better Deal: Innovation and transparency ensure value for both customers and partners.</li><li class="leading-relaxed">Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.</li></ul>Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">OUR TEAM AND SUCCESS</h1>At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">THE ROLE</h1>We are seeking a mid–senior level IT Support Technician based in San Francisco/Palo Alto to join our growing technology operations team. This role supports Quince’s IT infrastructure, ensuring smooth day-to-day operations for all employees. The ideal candidate is proactive, detail-oriented, and passionate about delivering exceptional internal support experiences.This role requires being onsite in our Palo Alto and San Francisco offices five days a week.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Manage employee onboarding and offboarding from an IT perspective — account setup, hardware configuration, and access provisioning.</li><li class="leading-relaxed">Oversee IT asset lifecycle, including procurement, deployment, tracking, maintenance, and decommissioning of laptops and peripherals.</li><li class="leading-relaxed">Set up, support, and maintain video conferencing systems (Zoom, Google Meet, etc.) to ensure high-quality meeting experiences.</li><li class="leading-relaxed">Handle user access provisioning and de-provisioning across core business systems (Google Workspace, Okta, Slack, etc.).</li><li class="leading-relaxed">Provide day-to-day technical support to employees onsite and remotely, resolving hardware, software, and connectivity issues.</li><li class="leading-relaxed">Maintain and document IT processes, inventory records, and access control logs in line with company standards.</li><li class="leading-relaxed">Collaborate with the global IT and security teams to implement best practices and ensure data protection compliance.</li><li class="leading-relaxed">Support office technology operations, including network troubleshooting, printer setup, and AV maintenance.</li><li class="leading-relaxed">Assist in IT equipment audits, ensuring all company devices are accounted for and properly managed.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Education & Experience:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).</li><li class="leading-relaxed">4–6 years of IT support experience.</li><li class="leading-relaxed">Prior experience in a corporate or fast-paced startup environment supporting distributed teams.</li><li class="leading-relaxed">(Preferred) Experience in retail, e-commerce, or technology industries.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Technical Skills:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong understanding of macOS and Windows operating systems.</li><li class="leading-relaxed">Proficiency with Google Workspace, Okta, and Slack administration.</li><li class="leading-relaxed">Experience supporting video conferencing systems such as Zoom and Google Meet.</li><li class="leading-relaxed">Familiarity with asset management tools and ticketing systems (e.g., Jira, Zendesk, ServiceNow).</li><li class="leading-relaxed">Hands-on experience or working knowledge of MDM tools like Jamf (for Mac) and JumpCloud (for Windows).</li><li class="leading-relaxed">Experience with directory and identity management platforms, especially JumpCloud.</li><li class="leading-relaxed">Basic understanding of networking concepts — Wi-Fi troubleshooting, VPN, switches, and firewalls.</li><li class="leading-relaxed">Awareness of data security and compliance standards (e.g., SOC2, ISO 27001).</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Soft Skills:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Excellent problem-solving and troubleshooting abilities.</li><li class="leading-relaxed">Strong customer service orientation with effective communication skills.</li><li class="leading-relaxed">Ability to prioritize tasks and manage multiple support requests simultaneously.</li><li class="leading-relaxed">Detail-oriented with strong documentation habits.</li><li class="leading-relaxed">Comfortable working independently and collaboratively across global teams.</li></ul>All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">WHY QUINCE?</h1>Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">EQUAL OPPORTUNITY & HIRING INTEGRITY</h1>Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing <a href="https://forms.gle/DpJ11jHa1WbqfUWB9" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">this accommodation form</a>.We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.Security Advisory: Beware of FraudsAt Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

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Upgrade helps customers move in the right direction with affordable and responsible financial products, having helped over 7.5 million customers access over $42 billion in consumer credit since 2017. With a relentless focus on improving financial well-being, Upgrade builds products that put more money in customers' pockets. As a Customer Service Advisor, Card Payment, you will engage with customers by phone and email, providing best-in-class service related to account status, payments, and other concerns. You will collaborate with management and team members to accurately and efficiently assist customers.

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