At Quince, we’re not just building teams; we’re seeking individuals who are ready to make significant contributions in a streamlined and efficient environment. Our organizational structure is intentionally lean, allowing team members to have a major impact swiftly and efficiently. This approach ensures that innovation and decision-making processes thrive, enabling you to focus on what truly matters - achieving results and advancing our mission. We craft roles that are not only vital to our business needs but also provide substantial opportunities to make a meaningful impact. Our aim is for every employee’s efforts to directly advance our mission of delivering high-quality products at fair prices.

quience

Customer Experience Specialist (Ontario, Canada)

Customer Experience Specialist - French Bilingual (Canada-Remote)

Senior Recruiter, APAC

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Quince is launching in Canada and seeks a bilingual Customer Experience Specialist for an in-office role in Toronto. This foundational team member will troubleshoot and resolve Canadian customer concerns with empathy, build loyalty through personalized support, navigate multiple systems efficiently, and identify trends to improve processes. The role requires achieving key performance metrics and contributing to a mission-driven team, defining standards for a new market.

Account Executive, Enterprise Merchandise

<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">OUR STORY</h1><p class="my-4 text-gray-700 leading-relaxed">Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">OUR VALUES</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">*Customer First.* Customer satisfaction is our highest priority.</li><li class="leading-relaxed">*High Quality.* True quality is a combination of premium materials and high production standards that everyone can feel good about.</li><li class="leading-relaxed">*Essential design.* We don’t chase trends, and we don’t sell everything. We’re expert curators that find the very best and bring it to you at the lowest prices.</li><li class="leading-relaxed">*Always a better deal.* Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.</li><li class="leading-relaxed">*Environmentally and Socially conscious.* We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">OUR TEAM AND SUCCESS</h1><p class="my-4 text-gray-700 leading-relaxed">Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Help Us Launch a New Customer Experience in Canada</h1><p class="my-4 text-gray-700 leading-relaxed">Are you a trailblazer ready to make an impact? Quince is officially launching in Canada, and we need talented, bilingual professionals to help us build a world-class customer experience from the ground up.</p><p class="my-4 text-gray-700 leading-relaxed">This is an in-office role, giving you a unique opportunity to use your skills and passion to directly influence our success. Join our inaugural team and become a foundational part of our story, helping to define the standards for a brand-new market.</p><p class="my-4 text-gray-700 leading-relaxed">We are looking for someone who is not just seeking a job, but a long-term home where you can grow, learn, and contribute to a mission-driven team.</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">What You’ll Do</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Use your critical thinking and empathy to troubleshoot and resolve Canadian customer concerns, turning potential negative experiences into positive ones.</li><li class="leading-relaxed">Build lasting customer loyalty by providing personalized support that leaves a great impression, while adapting quickly to diverse needs and offering effective, tailored solutions.</li><li class="leading-relaxed">Navigate multiple systems and handle multiple inquiries simultaneously, ensuring a world-class and efficient customer experience.</li><li class="leading-relaxed">Identify recurring customer issues or trends and provide feedback to improve both the customer experience and internal processes.</li><li class="leading-relaxed">Ensure consistent achievement of key performance metrics, including CSAT (Customer Satisfaction), customer retention, response time, and productivity.</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Who You Are</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">People-first person with an intuitive understanding of the Canadian customer experience.</li><li class="leading-relaxed">You care deeply about solving problems and turning a potentially frustrating situation into a positive and memorable interaction.</li><li class="leading-relaxed">Successfully demonstrated world-class communication skills, showcasing empathy and rigor while providing clear, concise, and helpful information to Canadian customers.</li><li class="leading-relaxed">You possess an exceptional ability to multi-task and maintain focus in a high-volume, dynamic work environment.</li><li class="leading-relaxed">A self-starter who is comfortable working remotely and can thrive in a distraction-free setting.</li><li class="leading-relaxed">Flexible and available to work weekends and key holidays as needed, including November and December.</li><li class="leading-relaxed">Curious and have a growth mindset, willing to embrace feedback and challenge to accelerate your learning.</li><li class="leading-relaxed">A collaborative team player, eager to provide and receive feedback to improve performance.</li><li class="leading-relaxed">Resourceful and adaptable, finding creative solutions to problems when needed.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You’ll Get</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Competitive Pay that Grows With You: Start at $24 CAD/hour, increasing to $25 CAD/hour after successfully passing the 90-day introductory period.</li><li class="leading-relaxed">Extra Earning Power: Earn up to $1,300 CAD each month in performance-based bonus pay.</li><li class="leading-relaxed">We Invest In You: 3-week paid training and a thoughtful onboarding experience to set you up for success.</li><li class="leading-relaxed">Set Schedule, Guaranteed Hours: You’ll know your schedule ahead of time and receive a reliable paycheck.</li><li class="leading-relaxed">Comprehensive Benefits: Hospital Coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability Coverage, and more.</li><li class="leading-relaxed">Refer Your Friends: Earn a bonus when your referrals join the team.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements to Apply</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">High School diploma or GED equivalent.</li><li class="leading-relaxed">Must be comfortable commuting to our Toronto office.</li><li class="leading-relaxed">Minimum 2 years of Customer Service experience, including direct experience servicing Canadian customers.</li><li class="leading-relaxed">Proven ability to manage time and prioritize tasks effectively in a remote, team-oriented environment.</li><li class="leading-relaxed">Proven track record of handling high-volume Canadian customer inquiries across multiple digital channels (phone, email, chat).</li><li class="leading-relaxed">Extensive experience in a role where resolving customer issues and problem-solving for Canadian customers was a core responsibility.</li><li class="leading-relaxed">Proven ability to write and communicate with clarity, professionalism, and attention to detail when interacting with Canadian customers across multiple channels.</li></ul><p class="my-4 text-gray-700 leading-relaxed">*Note: Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required. Candidates within 50 km of Toronto must work on-site four (4) days per week; candidates beyond 50 km are eligible for remote work.*</p><p class="my-4 text-gray-700 leading-relaxed">Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</p><p class="my-4 text-gray-700 leading-relaxed">If you require reasonable accommodation during any part of the application or interview process, please contact accommodations@onequince.com. We are committed to ensuring an inclusive and accessible hiring process for all candidates.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Security Advisory: Beware of Frauds</strong></p><p class="my-4 text-gray-700 leading-relaxed">At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.</p>

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<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

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Google

Software Engineer, BigLake, Iceberg REST Catalog

extreme network

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sphere entertainment

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As a Software Engineer on the BigLake team, you will contribute to evolving BigQuery into a leading data lakehouse platform, specifically focusing on building the BigLake Iceberg REST catalog. This role involves developing next-generation technologies at massive scale, working across Google's production environment and the open-source Apache Iceberg ecosystem. You will be responsible for designing, implementing, testing new features, ensuring engineering excellence, and collaborating with various Data Cloud product teams to help customers succeed with BigLake.

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Software Engineer, High Performance Computing

Software Engineer, Pixel Video

Software Engineer

Software Engineer, Better Together

Software Engineer, Search Box and Suggest, Android, iOS

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Minimum qualifications:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree or equivalent practical experience.</li><li class="leading-relaxed">2 years of experience with software development or 1 year of experience with an advanced degree in an industry setting.</li><li class="leading-relaxed">2 years of experience with developing large-scale infrastructure, distributed systems or networks, or experience with compute technologies, storage or hardware architecture.</li><li class="leading-relaxed">Experience with both C++ and Cloud.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Preferred qualifications:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Master's degree or PhD in Computer Science or related technical fields.</li><li class="leading-relaxed">2 years of experience with data structures or algorithms.</li><li class="leading-relaxed">Experience working within the open data processing ecosystem (Apache Iceberg or other open table formats, or with Apache Spark, Trino, or other data processing engines).</li><li class="leading-relaxed">Experience with both Google's production environment and open-source development workflows.</li><li class="leading-relaxed">Experience in one or more of the following areas: Java, Database Internals, Apache Iceberg, Apache Spark, Terraform.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the job</h3><p class="my-4 text-gray-700 leading-relaxed">Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.</p><p class="my-4 text-gray-700 leading-relaxed">The BigLake team's mission is to evolve BigQuery into the world's best data lake house platform. Apache Iceberg is rapidly emerging as the de facto table format for the modern lake house, allowing many engines to operate on a single copy of data to power interoperable data and AI workloads with high performance and low cost. BigLake builds on the scalable, reliable foundation of BigQuery to provide a lake house solution spanning catalog APIs, storage management and grooming, data governance, and more.</p><p class="my-4 text-gray-700 leading-relaxed">As a member of the BigLake team, you will be responsible for building the BigLake Iceberg REST catalog and helping its customers succeed.</p><p class="my-4 text-gray-700 leading-relaxed">Your work will encompass Google's production environment, the open-source Apache Iceberg ecosystem, and open-source data processing engines such as Apache Spark and Trino.</p><p class="my-4 text-gray-700 leading-relaxed">Google Cloud accelerates every organization’s ability to digitally transform its business and industry. 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Learn more about <a href="https://careers.google.com/benefits/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">benefits at Google</a>.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Be responsible for helping customers to succeed with BigLake.</li><li class="leading-relaxed">Direct projects spanning multiple quarters and collaborate with peers from multiple products within Data Cloud: BigQuery, Dataproc, Dataflow, and others.</li><li class="leading-relaxed">Be responsible for designing, implementing, testing, and reviewing new BigLake features and for the quality, engineering excellence, and operational stability of BigQuery and BigLake.</li></ul><p class="my-4 text-gray-700 leading-relaxed">Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's <a href="https://www.google.com/about/careers/applications/privacy-policy" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Applicant and Candidate Privacy Policy</a>.</p><p class="my-4 text-gray-700 leading-relaxed">Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also <a href="https://www.google.com/about/careers/applications/eeo/" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Google's EEO Policy</a>, <a href="https://careers.google.com/jobs/dist/legal/EEOC</em>KnowYourRights<em>10</em>20.pdf" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Know your rights: workplace discrimination is illegal</a>, <a href="https://about.google/belonging/" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Belonging at Google</a>, and <a href="https://careers.google.com/how-we-hire/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">How we hire</a>.</p><p class="my-4 text-gray-700 leading-relaxed">If you have a need that requires accommodation, please let us know by completing our <a href="https://goo.gl/forms/aBt6Pu71i1kzpLHe2" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Accommodations for Applicants form</a>.</p><p class="my-4 text-gray-700 leading-relaxed">Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.</p><p class="my-4 text-gray-700 leading-relaxed">To all recruitment agencies: Google does not accept agency resumes. 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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.