Rackspace Technology

Technical Account Manager - AWS

Oracle EBS Finance Business Analyst III

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Rackspace Technology seeks an experienced Technical Account Manager (TAM) specializing in AWS to deliver consulting services to enterprise and SME clients.  The TAM will guide customers through digital transformations, focusing on cloud-native technologies and innovation.  Responsibilities include conducting implementation calls, presenting proposals, managing contracts and renewals, escalating issues, and collaborating with internal teams to ensure customer satisfaction.  The TAM will analyze customer needs, propose solutions, and guide implementation.  Advanced knowledge of AWS, other cloud platforms (Azure, GCP), and industry competitors is required.  The ideal candidate possesses strong problem-solving, communication, and technical skills, and a passion for driving cloud adoption and innovation.

Trainee Database Engineer - Oracle

<div class="section page-centered" data-qa="job-description"><div>We are expanding our Technical Account Management team and are seeking an experienced TAM to deliver consulting services to Rackspace's Enterprise and SME clients. </div><div><br></div><div>As part of the TAM team, you will provide guidance and best practices to customers undergoing digital transformations. With a focus on innovation, you will engage with both new and existing customers, collaborating with the broader Rackspace organization to develop and deliver innovative solutions utilizing various public cloud services. </div><div><br></div><div>The core objective is to assist customers in rethinking their technical platforms and application landscapes, promoting the adoption of cloud-native technologies and driving innovation within their business.</div></div><div class="section page-centered"><div><h3>Responsibilities:</h3><ul class="posting-requirements plain-list"><ul><li>Conduct implementation calls.&nbsp;</li><li>Present written and verbal proposals and grow the installed base. Understand invoicing, contracts, proposals and renewals.&nbsp;</li><li>Escalates with guidance and receives escalations. Excellent creative problem- solving abilities, coupled with a desire to take on responsibility.&nbsp;</li><li>Intelligently speak to customer technology  capabilities, possibilities and pitfalls -- recognizes, understands why and how to fix. &nbsp;</li><li>Owns coordination with RXT teams to ensure customer satisfaction.&nbsp;</li><li>Recognizes gaps based on customer's current build and analyses for future gaps based on proposed changes, knows why specific options will work for customers and can explain the difference in recommendations.&nbsp;</li><li>Can guide customer through how to implement options.&nbsp;</li><li>Advanced understanding of technology partners and how they can assist our customers.&nbsp;</li><li>The TAM is primarily the customer advocate who will work with Rackspace cloud engineers, CSM, and other stakeholders to translate business and technical objectives into Rackspace solutions.&nbsp;</li><li>TAMs provide impartial advocacy, ongoing support, and assistance for workloads; bring innovative technologies and products to the customer; and provide value-add insight to the customer to ensure cloud efficiency and operational excellence in a hands-off keyboard role.&nbsp;</li></ul></ul></div></div><div class="section page-centered"><div><h3>Required Skills</h3><ul class="posting-requirements plain-list"><ul><li>First-hand knowledge or experience in industry competitors, products, trends and technology (HOW: usage of competitor technology).&nbsp;</li><li>Advanced knowledge of how to scale customer configurations using dedicated or cloud based technology. Strong understanding of customer’s strategy and profitability and how to use account management tools.&nbsp;&nbsp;</li><li>Professional Qualification expected: AWS Solutions Architect Associate, AWS Solutions Architect Professional (Preferred), AZ1-04 Azure Administrator, AZ-303/304 Azure Solution Architect (Preferred), Associate Google Cloud Engineer, Professional Google Cloud Architect (Preferred)&nbsp;</li><li>Ability to drive technical strategy of customer's cloud native transformation&nbsp;</li><li>Strong working knowledge and ability to follow company processes and procedures.&nbsp;</li><li>Strong knowledge of the configuration build process.&nbsp;</li><li>Ability to communicate technical info and ideas so others will understand.&nbsp;</li><li>Strong knowledge of Rackspace products and  the ability to educate customers in RAX differentiators/comparisons and why they are used in different scenarios.&nbsp;</li><li>Able to prioritize a highly varied work level in order to maintain required productivity levels.&nbsp;</li><li>Able to demonstrate innovative problem solving and critical thinking. &nbsp;</li><li>Flexible and adaptable to work schedule based on customer need.&nbsp;</li></ul></ul></div></div><div class="section page-centered" data-qa="closing-description"><div>#LI-LP2</div><div>#LI-Remote</div><div><br></div><div><b>About Rackspace Technology</b></div><div>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.</div><div>&nbsp;</div><div>&nbsp;</div><div><b>More on Rackspace Technology</b></div><div>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.</div></div>

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Adyen

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The Team Lead - Documentation role at Adyen involves leading a team of writers to create documentation for developers, including API documentation, SDKs, Release Notes, and integration guides. The lead will support the team's projects and professional growth, ensure a great docs experience, and help automate and optimize documentation and tooling. The role also includes partnering on strategic initiatives with the Global Team Lead and collaborating with stakeholders to understand their needs, advance business goals, and socialize the team's impact.

<p>Adyen is a technology company that provides a single platform to accept payments anywhere in the world through any sales channel. Driven by a vision to improve customer experience, streamline processes, and ultimately increase revenue, Adyen enables businesses to process payments across online, mobile, and Point-of-Sale (POS) with over 250 payment methods in 187 transaction currencies. Over 3,500 businesses use the Adyen payment platform, including Facebook, Airbnb, Spotify, Groupon, Evernote, Booking.com, Yelp, Vodafone, Mango, Abercrombie &amp; Fitch, O’Neill, and KLM. Adyen is headquartered in Amsterdam, with offices in San Francisco, São Paulo, Singapore, London, Paris, Berlin, Stockholm, Madrid, and Boston.</p><p><br></p>

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<h3><strong>This is Adyen</strong></h3> <p><span style="font-weight: 400;">Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&amp;M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.&nbsp;</span></p> <p><span style="font-weight: 400;">For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.</span></p> <p>&nbsp;</p> <h3><strong>Team Lead - Documentation</strong></h3> <p>Technical writers at Adyen play a key role in connecting our external users, developers, product teams, developer advocates, and support teams. As our product and development teams expand globally, we're searching for a Documentation Team Lead to partner with the Global Documentation Team Lead. Together, you will guide a talented group of writers who are instrumental in documenting our high-impact solutions for a developer audience including: API documentation, SDKs, Release Notes, and integration guides.</p> <p>In this role, you will work closely with the Global Documentation Team Lead, contributing to strategic initiatives and directly managing a team focused on creating exceptional documentation for our developer community.</p> <p>&nbsp;</p> <h3><strong>What you'll do</strong></h3> <p><strong>Lead a high-performing team of writers</strong></p> <ul> <li>Support the projects and professional growth of writers as they document complex product capabilities</li> <li>Help your team deliver a docs experience that developers will love</li> <li>Help strategize solutions to automate and optimize our docs and tooling</li> </ul> <p><strong>Partner on driving strategic initiatives</strong></p> <ul> <li>Set your team’s priorities in alignment with broader business goals</li> <li>Collaborate with the Global Team Lead on strategic initiatives for the Developer Experience and Docs teams</li> <li>Co-lead and execute Adyen’s AI developer experience strategy</li> </ul> <p><strong>Help build and drive collaborative engagement</strong></p> <ul> <li>Engage with stakeholders and collaborators in Product, Engineering, UX, Support, and other functions to understand their business needs, identify opportunities for partnership, advance business goals, and socialize your team's value and impact</li> <li>Remove blockers and improve ways of working across teams</li> </ul> <p>&nbsp;</p> <h3><strong>Who you are</strong></h3> <ul> <li>Minimum 2-3 years experience managing documentation teams, preferably in API docs</li> <li>Experience in leading documentation projects and initiatives (for example, scaling or automation solutions, or migration to new tooling or workflows)</li> <li>Able to work on multiple projects simultaneously in a fast-paced, dynamic environment</li> <li>Experience working with cross-functional leads and stakeholders, gathering support and buy-in for key initiatives&nbsp;</li> <li>Ability to effectively inspire, influence, and communicate across all levels of management</li> <li>Partner effectively with developers, product managers, and technical writers to deliver quality documentation</li> <li>Experience writing documentation for UI components, SDKs, and APIs a strong plus</li> <li>Proficiency in using Git and working with a docs-as-code workflow is helpful</li> <li>Open to some domestic and international travel</li> </ul> <p>&nbsp;</p> <p><em>The annual base salary range for this role is $180,000 - $243,000; to learn more about our compensation philosophy, please click </em><a href="https://docs.google.com/document/d/11U2tgFev7p271JMQWMApZjtpJ3pGHNES7EvscXnsH3k/edit?usp=sharing"><em>here</em></a><em>.</em></p> <p>&nbsp;</p> <p><strong>Our Diversity, Equity and Inclusion commitments&nbsp;</strong></p> <p><span style="font-weight: 400;">Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.&nbsp;</span></p> <p><span style="font-weight: 400;">Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!</span></p> <p>&nbsp;</p> <p><strong>What’s next?</strong></p> <p><span style="font-weight: 400;">Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. </span><a href="https://careers.adyen.com/how-we-hire"><span style="font-weight: 400;">Learn more about our hiring process here</span></a><span style="font-weight: 400;">. Don’t be afraid to let us know if you need more flexibility.</span></p> <p><span style="font-weight: 400;">Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.</span></p> <p><span style="font-weight: 400;">All your information will be kept confidential according to EEO guidelines.</span></p> <p>&nbsp;</p> <p><em><span style="font-weight: 400;">This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. This role is hybrid, with 3 days per week in the Chicago office.</span></em></p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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