Relatient

Implementation Manager

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Relatient is seeking a Client Implementation Manager to optimize patient access for healthcare organizations. This role involves partnering with clients to define success goals, overseeing the implementation of the Dash platform, designing workflows, and driving process improvements. The manager will work cross-functionally to resolve complex issues and ensure seamless project execution, contributing to modernizing the patient experience through AI-powered workflows and automation.

DevOps Engineer

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3><p class="my-4 text-gray-700 leading-relaxed">At Relatient, we help healthcare organizations optimize patient access through AI-powered workflows, real-time automation, and flexible access tools. We are trusted by over 50,000 providers to modernize the patient experience and have been recognized by Forbes and Deloitte for our innovative and inclusive culture.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Your Role at Relatient</h3><p class="my-4 text-gray-700 leading-relaxed">We’re seeking a <strong>Client Implementation Manager</strong> to join our team. This role has a preference to be located in the Greater Atlanta Metro, but a fully remote candidate will be considered with the right skillset.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">How You'll Make an Impact:</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Client Project Management</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Partner with clients to define success goals and launch plans.</li><li class="leading-relaxed">Kickoff onboarding of a client’s adoption of Dash platform.</li><li class="leading-relaxed">Oversee the implementation of Dash platform through development and maintenance of project plans, status, dependencies and risks.</li><li class="leading-relaxed">Work cross-functionally across geographically dispersed internal teams to resolve complex issues within designated time frames.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Solutions Design</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work across internal teams and with clients to understand clients' existing patient access workflows, gather their requirements and document scope of implementation.</li><li class="leading-relaxed">Design workflows in Dash platform to meet client’s business requirements.</li><li class="leading-relaxed">Capture design in formats clearly understood by internal (configuration and support) teams and client stakeholders.</li><li class="leading-relaxed">Partner with internal and client teams in configuring, building and testing Dash platform to ensure client’s workflows are adequately addressed.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Process Improvement</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Establish process for intake of new onboarding projects from clients.</li><li class="leading-relaxed">Apply and reinforce clients’ standards for onboarding during every new specialty or market rollout.</li><li class="leading-relaxed">Ensure there is clear reporting on all ongoing projects for assigned clients.</li><li class="leading-relaxed">Assist assigned other Implementation Managers in seamless execution of their projects.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You Bring:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree in Business, Marketing, Communications, or related field.</li><li class="leading-relaxed">6+ years in onboarding in SaaS and ideally 3+ years in the healthcare domain.</li><li class="leading-relaxed">Strong analytic skills and demonstrated ability to think critically. (Hands-on SQL experience is preferred; but not required).</li><li class="leading-relaxed">Excellent people skills and ability to engage a broad set of stakeholders.</li><li class="leading-relaxed">Demonstrated ability to manage multiple complex projects or clients simultaneously while maintaining attention to detail.</li><li class="leading-relaxed">Excellent communication and executive presence — you can lead a room and drive alignment both internally and externally.</li><li class="leading-relaxed">Deep understanding of client lifecycle metrics and how to use them to drive outcomes.</li><li class="leading-relaxed">Familiarity with tools like Salesforce, HubSpot, Jira, Confluence, and Power BI.</li><li class="leading-relaxed">Bonus: PMP, CCSM, or similar certification.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Mindsets That Matter</h3><p class="my-4 text-gray-700 leading-relaxed">We always look for ways to grow and take pride in what we do. You'll thrive here if you:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Act with purpose, focus, and accountability.</li><li class="leading-relaxed">Collaborate across teams and communicate clearly.</li><li class="leading-relaxed">Keep improving and automate what slows you down.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">A Note on Travel:</h3><p class="my-4 text-gray-700 leading-relaxed">This role may require travel up to 20% based on position and organizational needs.</p><p class="my-4 text-gray-700 leading-relaxed">###### Pay & Perks:</p><p class="my-4 text-gray-700 leading-relaxed">For positions based in the U.S., the estimated salary range for this role is $84,600-129,400. Actual compensation depends on experience, skills, location, and other factors such as internal equity and budget.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits of working here include:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Medical, dental, and vision coverage</li><li class="leading-relaxed">Company-paid life and disability insurance</li><li class="leading-relaxed">HSA with employer contributions</li><li class="leading-relaxed">Employee Assistance Program (EAP)</li><li class="leading-relaxed">401(k) with company match</li><li class="leading-relaxed">Unlimited PTO, 10 paid holidays, and paid parental leave</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Equal Opportunity at Relatient:</h3><p class="my-4 text-gray-700 leading-relaxed">We’re building a team as diverse as the communities we serve. Relatient is proud to be an equal opportunity employer. If you need accommodation during the application process, just let us know.</p><p class="my-4 text-gray-700 leading-relaxed">To learn more about our organization, visit www.relatient.com.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Ready to Join Relatient?</h3><p class="my-4 text-gray-700 leading-relaxed">If you’re looking for work that matters and a team that makes it count, we'd love to hear from you!</p><p class="my-4 text-gray-700 leading-relaxed">To join our team, you must live in one of the following states where we’re authorized to hire:</p><p class="my-4 text-gray-700 leading-relaxed"><em>Alabama, Arkansas, Florida, Georgia, Indiana, Kentucky, Missouri, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, and Texas.</em></p><p class="my-4 text-gray-700 leading-relaxed">_#LI-AM1</p><p class="my-4 text-gray-700 leading-relaxed">#LI-Remote</p><p class="my-4 text-gray-700 leading-relaxed">#LI-Hybrid_</p>

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Remote

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As a critical extension of our clients’ HR teams, we navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision. The vision of the Lifecycle team at Remote is not just about maintaining the gold standard in HR practices; it’s about elevating it, integrating cutting-edge technology solutions, and enriching customer experiences in over 80+ countries. On this team, your work directly influences our ability to sustain and extend our compliance coverage, continuously enhance our customer journeys, and significantly increase our operational capacity. You’re not just part of a team; you’re at the forefront of shaping the future of work, ensuring every interaction is fast, intuitive, and profoundly impactful. Dive into a role where your passion for innovation, commitment to excellence, and drive to make a global difference aligns with our mission to empower organizations worldwide to employ anyone, anywhere — compliantly. The Lifecycle Specialist, Employee Relations & Transitions manages employee exits for Remote's external employees with a focus on legal compliance and providing delightful customer service. Additionally, the specialist provides first-level Employee Relations support, guiding clients through workplace concerns and coordinating appropriate resources when needed. As part of a larger employee Lifecycle team, the Specialist is also expected to contribute to process improvements and initiatives in line with Remote's strategic goals and values.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Remote</h2><p class="my-4 text-gray-700 leading-relaxed">Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.</p><p class="my-4 text-gray-700 leading-relaxed">With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.</p><p class="my-4 text-gray-700 leading-relaxed">We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.</p><p class="my-4 text-gray-700 leading-relaxed">If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What this job can offer you</h2><p class="my-4 text-gray-700 leading-relaxed">As a critical extension of our clients’ HR teams, we navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision. The vision of the Lifecycle team at Remote is not just about maintaining the gold standard in HR practices; it’s about elevating it, integrating cutting-edge technology solutions, and enriching customer experiences in over 80+ countries. On this team, your work directly influences our ability to sustain and extend our compliance coverage, continuously enhance our customer journeys, and significantly increase our operational capacity. You’re not just part of a team; you’re at the forefront of shaping the future of work, ensuring every interaction is fast, intuitive, and profoundly impactful. Dive into a role where your passion for innovation, commitment to excellence, and drive to make a global difference aligns with our mission to empower organizations worldwide to employ anyone, anywhere — compliantly.</p><p class="my-4 text-gray-700 leading-relaxed">The Lifecycle Specialist, Employee Relations & Transitions manages employee exits for Remote's external employees with a focus on legal compliance and providing delightful customer service. Additionally, the specialist provides first-level Employee Relations support, guiding clients through workplace concerns and coordinating appropriate resources when needed.</p><p class="my-4 text-gray-700 leading-relaxed">As part of a larger employee Lifecycle team, the Specialist is also expected to contribute to process improvements and initiatives in line with Remote's strategic goals and values.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Key Responsibilities</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Offboarding</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Manage and resolve end-to-end employee exits across multiple international jurisdictions, prioritizing a superior offboarding experience for Remote's clients and their employees.</li><li class="leading-relaxed">Provide sound guidance and manage clients' requests on various HR matters, including but not limited to termination, resignation and transfer procedures, employment contracts, and redundancy processes, ensuring legal compliance and best practices.</li><li class="leading-relaxed">Lead and facilitate meetings with clients and external employees, including but not limited to workforce reduction consultation meetings, administrative hearings, negotiations in separations and settlements, providing guidance on terminations, and delivering termination outcomes.</li><li class="leading-relaxed">Influence and negotiate positive outcomes in complex terminations, balancing multiple stakeholders with competing interests.</li><li class="leading-relaxed">Liaise with and coordinate various internal and external stakeholders to ensure compliance in offboarding activities and audits, including but not limited to payroll, legal counsel, government bodies, and trade unions.</li><li class="leading-relaxed">Draft, tailor and administer all termination and supplementary documents with accuracy and attention to detail, ensuring employee records are maintained with strict adherence to privacy and confidentiality regulations.</li><li class="leading-relaxed">Process offboarding on Remote's internal HRIS platform, collaborating with various internal stakeholders, such as Customer Success, Legal, Payroll, Benefits, Time and Attendance, amongst other verticals, to ensure all aspects of the employee exit are administered correctly and promptly.</li><li class="leading-relaxed">Be the subject-matter expert and respond to internal and external queries on all offboarding matters in conjunction with Lifecycle's internal stakeholders.</li><li class="leading-relaxed">Navigate clients through Remote's Employee Relations resources and guides, helping them understand applicable policies and processes.</li><li class="leading-relaxed">Conduct preliminary assessment of workplace concerns, identifying key facts and applicable local regulations.</li><li class="leading-relaxed">Coordinate with internal and external stakeholders to ensure appropriate handling of employee relations matters.</li><li class="leading-relaxed">Support clients in understanding progressive disciplinary approaches and documentation requirements.</li><li class="leading-relaxed">Monitor ongoing employee relations cases, ensuring timely follow-up and coordination with relevant stakeholders.</li><li class="leading-relaxed">Actively identify opportunities for and contribute to process improvements, automation, product development and overall customer and employee experience through the offboarding and employee relations processes.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Key Requirements and Charactristics</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience as a HR Advisor or HR Business Partner, with generalist HR competencies and exposure across the employee lifecycle.</li><li class="leading-relaxed">Proven experience with a strong background in managing voluntary and involuntary exits (terminations) with care, sensitivity and legal compliance; and providing comprehensive HR support and guidance on employment laws and regulations, spanning various jurisdictions.</li><li class="leading-relaxed">Ability to interpret and apply industrial instruments, analyze complex HR issues, undertake research, provide practical solutions and effectively communicate recommendations to clients and internal stakeholders when operating in ambiguous and unfamiliar environments.</li><li class="leading-relaxed">Basic understanding of employee relations principles, progressive discipline approaches, and workplace investigation fundamentals.</li><li class="leading-relaxed">Excellent communication, influencing, conflict management, and negotiation skills, with the ability to confidently lead difficult conversations to a positive outcome, often where parties have conflicting interests, maintaining professionalism and strict confidentiality.</li><li class="leading-relaxed">Business-level (advanced) proficiency in written and spoken English, with additional languages considered a plus.</li><li class="leading-relaxed">Aptitude and appetite to innovate and optimize processes, continuously identifying and implementing opportunities for automation and championing best practices.</li><li class="leading-relaxed">Efficiency in operations, with an awareness of the importance of thorough record-keeping and data integrity.</li><li class="leading-relaxed">Tech-savvy, with the ability to successfully collaborate asynchronously on various tools, and adapt to new and evolving systems.</li><li class="leading-relaxed">Ability to work autonomously and cohesively in an international team in a fast-paced, asynchronous, remote environment with multiple priorities. Willingness to work flexible hours as needed.</li><li class="leading-relaxed">Proactive and self-motivated with a strong sense of ownership and accountability.</li><li class="leading-relaxed">Bilingualism in English and French is a plus, though not strictly required.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Practicals</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>You'll report to:</strong> Manager Employee Lifecycle, Employee Relations & Transitions</li><li class="leading-relaxed"><strong>Team:</strong> Lifecycle, Employee Relations & Transitions</li><li class="leading-relaxed"><strong>Start date:</strong> As soon as possible</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Application process</h2><p class="my-4 text-gray-700 leading-relaxed">1.  Interview with recruiter</p><p class="my-4 text-gray-700 leading-relaxed">2.  Technical assessment</p><p class="my-4 text-gray-700 leading-relaxed">3.  Same day:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Interview with future manager</li><li class="leading-relaxed">Interview with team member and Legal team member</li></ul><p class="my-4 text-gray-700 leading-relaxed">4.  Same day:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Interview with Senior Manager</li><li class="leading-relaxed"><a href="https://www.notion.so/remotecom/Bar-Raiser-Interviews-145cb4dadab4805386fbed0892ae0f53" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Bar Raiser Interview</a></li></ul><p class="my-4 text-gray-700 leading-relaxed">5.  <a href="https://www.notion.so/Veremark-Remote-96e108c037b8423cbd4c3f07a1f9b38b" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Prior employment verification check</a></p><p class="my-4 text-gray-700 leading-relaxed">#LI-DNP</p><p class="my-4 text-gray-700 leading-relaxed">Remote's <a href="https://www.notion.so/remotecom/people-Total-Rewards-1945bce8d3924ece9421ba8630f57b0c" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Total Rewards philosophy</a></p><p class="my-4 text-gray-700 leading-relaxed">is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.</p><p class="my-4 text-gray-700 leading-relaxed">At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.</p><p class="my-4 text-gray-700 leading-relaxed">Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.</p><p class="my-4 text-gray-700 leading-relaxed"><em>At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.</em></p><p class="my-4 text-gray-700 leading-relaxed">The annual salary range for this full-time position is</p><p class="my-4 text-gray-700 leading-relaxed">$37,250 - $83,800 USD</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Benefits</h2><p class="my-4 text-gray-700 leading-relaxed">Our full benefits & perks are explained in our handbook at [remote.com/r/benefits]</p><p class="my-4 text-gray-700 leading-relaxed">. As a global company, each country works differently, but some benefits/perks are for all Remoters:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">work from anywhere</li><li class="leading-relaxed">flexible paid time off</li><li class="leading-relaxed">flexible working hours (we are [async]</li></ul><p class="my-4 text-gray-700 leading-relaxed">)</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">16 weeks paid parental leave</li><li class="leading-relaxed">mental health support services</li><li class="leading-relaxed">stock options</li><li class="leading-relaxed">learning budget</li><li class="leading-relaxed">home office budget & IT equipment</li><li class="leading-relaxed">budget for local in-person social events or co-working spaces</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">How you’ll plan your day (and life)</h2><p class="my-4 text-gray-700 leading-relaxed">We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at [remote.com/async]</p><p class="my-4 text-gray-700 leading-relaxed">.</p><p class="my-4 text-gray-700 leading-relaxed">You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your <strong>life-work balance</strong> is important and you will be encouraged to put yourself and your family first, and fit work around your needs.</p><p class="my-4 text-gray-700 leading-relaxed">If that sounds like something you want, apply now!</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">How to apply</h2><p class="my-4 text-gray-700 leading-relaxed">1.  Please fill out the form below and upload your CV with a PDF format.</p><p class="my-4 text-gray-700 leading-relaxed">2.  <strong>We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.</strong></p><p class="my-4 text-gray-700 leading-relaxed">3.  If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.</p><p class="my-4 text-gray-700 leading-relaxed">Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.</p><p class="my-4 text-gray-700 leading-relaxed">We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.</p><p class="my-4 text-gray-700 leading-relaxed">At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see [here]</p><p class="my-4 text-gray-700 leading-relaxed">.</p><p class="my-4 text-gray-700 leading-relaxed"><em>Please note we accept applications on an ongoing basis.</em></p>

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