Relatient

Technical Analyst

Senior Software Engineer

Security Test Engineer

Senior Data Engineer

Software Design Consultant

Lead Software Engineer

Relatient helps healthcare organizations optimize patient access through AI-powered workflows, real-time automation, and flexible access tools. Trusted by over 47,000 providers, Relatient is recognized by Forbes and Deloitte for its innovative culture. The company is building a team that makes a difference. They are seeking a skilled Technical Analyst to join their support team. This hybrid role requires working 3 days a week from their office space in Amar Tech Park, focusing on enhancing client experience and resolving product issues.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Pune, Maharashtra</h3><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>At Relatient, we help healthcare organizations optimize patient access through AI-powered workflows, real-time automation, and flexible access tools. We are trusted by over 47,000 providers to modernize the patient experience and have been recognized by Forbes and Deloitte for our innovative, inclusive, and rewarding culture.At Relatient, we do work that matters and are building a team that makes it count. We are excited to learn more about how you can become a part of our mission.Your Role at Relatient----------------------We're seeking a skilled Technical Analyst to join our support team. This role will be a hybrid position that requires you to work 3 days a week from our office space in Amar Tech Park.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Enhance overall Relatient client experience</li><li class="leading-relaxed">Resolve client complaints and product troubleshooting via phone, email, and/or support cases</li><li class="leading-relaxed">Submit and assign support cases to appropriate department</li><li class="leading-relaxed">Monitor support portal and keep client updated on status of case(s)</li><li class="leading-relaxed">Properly prioritize client requests</li><li class="leading-relaxed">Guide client with solutions when issue appears to be user error/lack of knowledge</li><li class="leading-relaxed">Utilize computer technology to handle high call/support ticket volumes</li><li class="leading-relaxed">Work with team leads to ensure proper customer service is being delivered</li><li class="leading-relaxed">Close out or open call /email records in support portal</li><li class="leading-relaxed">Transfer clients to appropriate department(s)</li><li class="leading-relaxed">Inform support team when issue(s) are high priority</li><li class="leading-relaxed">Basic research of issues before assigning case(s)</li><li class="leading-relaxed">Web Portal training/support</li><li class="leading-relaxed">Client Notification of Case Resolution(s)</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Role Requirements:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree or equivalent experience in lieu of a degree is required.</li><li class="leading-relaxed">1+ years of experience in a Customer Support role, preferably in a technical support role.</li><li class="leading-relaxed">Some experience with SQL (Basic Queries), or Advanced SQL (e.g., Joins)</li><li class="leading-relaxed">Basic understanding of Programming / Scripting Language(s)</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Mindsets That Matter:</h3>We always look for ways to grow and take pride in what we do. You'll thrive here if you:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Act with purpose, focus, and accountability</li><li class="leading-relaxed">Collaborate across teams and communicate clearly</li><li class="leading-relaxed">Keep innovating and automate what slows you down</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits of working here:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">INR 5,00,000 life insurance for all full-time employees and their immediate household.</li><li class="leading-relaxed">INR 15,00,000 accident coverage</li><li class="leading-relaxed">Education reimbursement</li><li class="leading-relaxed">10 national/state holidays and 1 floating holiday</li><li class="leading-relaxed">Flexible hours and hybrid work.</li></ul>We’re building a team as diverse as the community we serve. If you need accommodation during the hiring process, just let us know_#LI-AM1#LI-Hybrid_

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NCR Commerce Japan is seeking a Business Analyst or Project Manager to support retail, restaurant, and digital banking clients. This role involves gathering and agreeing on client requirements, creating system specifications, managing development progress, and overseeing test and release plans. The successful candidate will drive digital transformation within the distribution and financial industries by leveraging platform-driven SaaS and service functions.

At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">[NCR Commerce Japan Co., Ltd. Overview]</h2>NCR Commerce Japan is a global service provider that supports retail, restaurant, and digital banking customers with the power of technology. NCR Commerce Japan's comprehensive platform-driven SaaS and service functions enable the transformation of customer experiences in the distribution and financial industries.As a group company of NCR Voyix (NYSE: VYX), we promote digital transformation with strategic insights and end-to-end support, together with approximately 16,000 employees in about 35 countries worldwide.*NCR Voyix is a trademark or registered trademark of NCR Voyix Corporation in the United States and other countries.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Summarize and agree on requirements with clients.</li><li class="leading-relaxed">Create system specifications and manage issues.</li><li class="leading-relaxed">Manage development and progress, create and execute test plans.</li><li class="leading-relaxed">Create release plans and support implementation.</li></ul>EEO StatementIntegrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive for their full potential. We believe in understanding and respecting the differences of all people. NCR does not discriminate in employment based on gender, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic protected by law. Each individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third-Party AgenciesTo all recruitment agencies: NCR only accepts resumes from companies listed on the NCR Preferred Supplier List. Do not forward resumes to NCR's applicant tracking system, NCR employees, or NCR facilities. NCR is not responsible for any fees or costs associated with unsolicited resumes.

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