Relatient

Implementation Manager

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Relatient is seeking a Client Implementation Manager to optimize patient access for healthcare organizations. This role involves partnering with clients to define success goals, overseeing the implementation of the Dash platform, designing workflows, and driving process improvements. The manager will work cross-functionally to resolve complex issues and ensure seamless project execution, contributing to modernizing the patient experience through AI-powered workflows and automation.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3><p class="my-4 text-gray-700 leading-relaxed">At Relatient, we help healthcare organizations optimize patient access through AI-powered workflows, real-time automation, and flexible access tools. We are trusted by over 50,000 providers to modernize the patient experience and have been recognized by Forbes and Deloitte for our innovative and inclusive culture.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Your Role at Relatient</h3><p class="my-4 text-gray-700 leading-relaxed">We’re seeking a <strong>Client Implementation Manager</strong> to join our team. This role has a preference to be located in the Greater Atlanta Metro, but a fully remote candidate will be considered with the right skillset.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">How You'll Make an Impact:</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Client Project Management</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Partner with clients to define success goals and launch plans.</li><li class="leading-relaxed">Kickoff onboarding of a client’s adoption of Dash platform.</li><li class="leading-relaxed">Oversee the implementation of Dash platform through development and maintenance of project plans, status, dependencies and risks.</li><li class="leading-relaxed">Work cross-functionally across geographically dispersed internal teams to resolve complex issues within designated time frames.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Solutions Design</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work across internal teams and with clients to understand clients' existing patient access workflows, gather their requirements and document scope of implementation.</li><li class="leading-relaxed">Design workflows in Dash platform to meet client’s business requirements.</li><li class="leading-relaxed">Capture design in formats clearly understood by internal (configuration and support) teams and client stakeholders.</li><li class="leading-relaxed">Partner with internal and client teams in configuring, building and testing Dash platform to ensure client’s workflows are adequately addressed.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Process Improvement</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Establish process for intake of new onboarding projects from clients.</li><li class="leading-relaxed">Apply and reinforce clients’ standards for onboarding during every new specialty or market rollout.</li><li class="leading-relaxed">Ensure there is clear reporting on all ongoing projects for assigned clients.</li><li class="leading-relaxed">Assist assigned other Implementation Managers in seamless execution of their projects.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You Bring:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree in Business, Marketing, Communications, or related field.</li><li class="leading-relaxed">6+ years in onboarding in SaaS and ideally 3+ years in the healthcare domain.</li><li class="leading-relaxed">Strong analytic skills and demonstrated ability to think critically. (Hands-on SQL experience is preferred; but not required).</li><li class="leading-relaxed">Excellent people skills and ability to engage a broad set of stakeholders.</li><li class="leading-relaxed">Demonstrated ability to manage multiple complex projects or clients simultaneously while maintaining attention to detail.</li><li class="leading-relaxed">Excellent communication and executive presence — you can lead a room and drive alignment both internally and externally.</li><li class="leading-relaxed">Deep understanding of client lifecycle metrics and how to use them to drive outcomes.</li><li class="leading-relaxed">Familiarity with tools like Salesforce, HubSpot, Jira, Confluence, and Power BI.</li><li class="leading-relaxed">Bonus: PMP, CCSM, or similar certification.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Mindsets That Matter</h3><p class="my-4 text-gray-700 leading-relaxed">We always look for ways to grow and take pride in what we do. You'll thrive here if you:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Act with purpose, focus, and accountability.</li><li class="leading-relaxed">Collaborate across teams and communicate clearly.</li><li class="leading-relaxed">Keep improving and automate what slows you down.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">A Note on Travel:</h3><p class="my-4 text-gray-700 leading-relaxed">This role may require travel up to 20% based on position and organizational needs.</p><p class="my-4 text-gray-700 leading-relaxed">###### Pay & Perks:</p><p class="my-4 text-gray-700 leading-relaxed">For positions based in the U.S., the estimated salary range for this role is $84,600-129,400. Actual compensation depends on experience, skills, location, and other factors such as internal equity and budget.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits of working here include:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Medical, dental, and vision coverage</li><li class="leading-relaxed">Company-paid life and disability insurance</li><li class="leading-relaxed">HSA with employer contributions</li><li class="leading-relaxed">Employee Assistance Program (EAP)</li><li class="leading-relaxed">401(k) with company match</li><li class="leading-relaxed">Unlimited PTO, 10 paid holidays, and paid parental leave</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Equal Opportunity at Relatient:</h3><p class="my-4 text-gray-700 leading-relaxed">We’re building a team as diverse as the communities we serve. Relatient is proud to be an equal opportunity employer. If you need accommodation during the application process, just let us know.</p><p class="my-4 text-gray-700 leading-relaxed">To learn more about our organization, visit www.relatient.com.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Ready to Join Relatient?</h3><p class="my-4 text-gray-700 leading-relaxed">If you’re looking for work that matters and a team that makes it count, we'd love to hear from you!</p><p class="my-4 text-gray-700 leading-relaxed">To join our team, you must live in one of the following states where we’re authorized to hire:</p><p class="my-4 text-gray-700 leading-relaxed"><em>Alabama, Arkansas, Florida, Georgia, Indiana, Kentucky, Missouri, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, and Texas.</em></p><p class="my-4 text-gray-700 leading-relaxed">_#LI-AM1</p><p class="my-4 text-gray-700 leading-relaxed">#LI-Remote</p><p class="my-4 text-gray-700 leading-relaxed">#LI-Hybrid_</p>

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company Description</h2><p class="my-4 text-gray-700 leading-relaxed">To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our <a href="https://www.youtube.com/CDPRED" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">YouTube channel</a> and <a href="https://www.cdprojektred.com/en/blog" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Beyond the Game Blog</a> where we share behind-the-scenes insights and stories direct from our team members!</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2><p class="my-4 text-gray-700 leading-relaxed">We are looking for a <strong>Machine Learning & Game Tech Architect</strong> to join our R&D AI Team! In this role, you’ll be the key architect behind complex AI and game system integration, enabling novel experiences and serving as a bridge between machine learning and game developers.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Responsibilities</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Responsible for the architecture of hybrid game and ML systems, serving as the primary contact for integrating machine learning into game systems.</li><li class="leading-relaxed">Design, develop and maintain learning and non-learning systems.</li><li class="leading-relaxed">Keep current on the latest developments in both ML and game technologies, identifying and exploring relevant applications for the company.</li><li class="leading-relaxed">Support programming and ML teams throughout development.</li><li class="leading-relaxed">Establish and maintain quality guidelines for our ML applications.</li><li class="leading-relaxed">Disseminate ML knowledge across the organization.</li><li class="leading-relaxed">Improve the function of one’s team, either through individual achievement or through leadership.</li><li class="leading-relaxed">Maintain rich, thoughtful, candid communication with peers in order to ensure the very best results.</li><li class="leading-relaxed">Gather, acknowledge, and respond to internal feedback, adjusting design and technological choices as necessary.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A minimum of 7 years of experience designing, implementing, and maintaining API’s and applications.</li><li class="leading-relaxed">Familiarity with classical AI concepts, such as symbolic processing and production systems.</li><li class="leading-relaxed">Familiarity with Machine Learning: experience using leading ML libraries and platforms like TensorFlow, PyTorch and Keras.</li><li class="leading-relaxed">Familiarity with modelling human behaviour and Reinforcement Learning is a strong plus.</li><li class="leading-relaxed">Proficiency in C, C++, Rust, GO, or other system-level programming languages.</li><li class="leading-relaxed">Proficiency in Python.</li><li class="leading-relaxed">A track record of introducing ML solutions to traditional computer systems: experience in bringing ML systems into production, and inclination towards applied research.</li><li class="leading-relaxed">History of working with high-performance computing and familiarity with the best practices in software optimization.</li><li class="leading-relaxed">Familiarity with game engines and real-time simulations.</li><li class="leading-relaxed">Intellectually curious. 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The base pay range is subject to change and may be modified in the future. Final offers are dependent on job-related factors like experience, qualifications, and location.</em></p><p class="my-4 text-gray-700 leading-relaxed"><em>If you've observed any irregularities (i.e. legal or ethical violations) in our recruitment process, please click <a href="https://www.cdprojekt.com/en/esg/share-your-opinion/" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a> to report them anonymously._</p><p class="my-4 text-gray-700 leading-relaxed">#LI-Remote</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Health & Well-Being</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Company-paid medical healthcare (dental, vision, and mental).</li><li class="leading-relaxed">Free mental health support, including access to counseling, psychiatric care, and a variety of well-being webinars.</li><li class="leading-relaxed">Paid leave — 26 days of vacation, 10 sick days, & 12 calendar holidays per year.</li><li class="leading-relaxed">RRSP with employer matching.</li><li class="leading-relaxed">Lifestyle Spending Account (LSA) – $100 per month to use towards fitness, wellness, internet, home office equipment, learning, streaming services, and more.</li><li class="leading-relaxed">Menstrual leave — employees who menstruate can take one extra day off when experiencing period pain.</li><li class="leading-relaxed">RED Parents Network — support for working parents, including childcare benefits, and family-friendly events.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Perks & Professional Growth</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Flexible working hours.</li><li class="leading-relaxed">Trainings, lectures, and courses — internal workshops, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available.</li><li class="leading-relaxed">A welcome pack filled with goodies — to help you feel right at home once you join the team.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Life in the Office</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Dog-friendly office — bring your pooch with you and look after them while working! There’s always a furry friend or two to meet.</li><li class="leading-relaxed">Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world.</li><li class="leading-relaxed">No dress-code — we like to keep it casual.</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>This position is a new role.</strong></p>

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