Reltio

Associate Customer Success Manager

Creative Lead, Visual Design

Field Marketing Associate

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Senior AI Engineer

The Associate Customer Success Manager (ACSM) at Reltio will support tech-touch customers to ensure they gain maximum value from the platform. This role involves acting as a key post-sale contact to drive customer adoption, guide product usage, and assist in retention. The ACSM will foster strong relationships, support customers through their journey, and help them realize the full value of Reltio solutions efficiently and scalably, playing a crucial role in customer retention.

Senior Customer Engineer

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. Reltio Data Cloud™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!Job Summary:The Associate Customer Success Manager (ACSM) at Reltio will focus on supporting tech touch customers to ensure they derive maximum value from our platform. You will act as a key post-sale contact to ensure customer adoption, guide them in using our products, and assist in driving retention. This role requires a customer-focused mindset, where you will work with customers to understand their goals and help them get the most out of Reltio’s products through self-service tools and automation.As an ACSM, your role will be to foster strong relationships, support customers in their journey, and help them realize the full value of Reltio solutions. You'll play a crucial role in customer retention by helping customers succeed with Reltio products in an efficient, scalable manner.Job Duties and Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Manage a portfolio of tech-touch customers using Customer Success tools (Gainsight, and internal tools) to ensure that Reltio is adopted well and the customer is deriving value from the solution to promote ROI and customer retention.</li><li class="leading-relaxed">Develop a basic understanding of each customer's business goals and objectives to tailor support and encourage product utilization.</li><li class="leading-relaxed">Assist customers with utilizing available resources, such as Reltio Documentation, Reltio Learn and Support, to achieve their goals.</li><li class="leading-relaxed">Document and review the success plan, provide guidance on the customer journey to help customers achieve their goals</li><li class="leading-relaxed">Track customer health and adoption metrics to identify opportunities and potential risks, and proactively address customer needs.</li><li class="leading-relaxed">Timely data capture and documentation within internal applications to ensure data driven decisions are being made to proactively identify adoption and retention risk.</li><li class="leading-relaxed">Identify, document and track critical customer information such as usage, health scoring and desired outcomes to make data driven decisions across the organization to proactively identify and mitigate risk.</li><li class="leading-relaxed">Monitor customer progress and usage data, escalating high-risk accounts to senior team members as needed.</li><li class="leading-relaxed">Regularly communicate with customers to check in on their satisfaction and help them troubleshoot any challenges they encounter.</li><li class="leading-relaxed">Identify opportunities for customers to expand product usage, driving cross-sell or upsell opportunities through tech touch strategies.</li><li class="leading-relaxed">Collaborate with the sales and support teams to ensure a seamless customer experience and drive engagement with new product features</li></ul>Skills You Must Have:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's degree in Computer Information Systems, Business Technology, or similar degree</li><li class="leading-relaxed">Strong interest in customer success, technology, and learning about SaaS products.</li><li class="leading-relaxed">Possess strong, verbal and written communication skills with the ability to build trust and rapport with customers.</li><li class="leading-relaxed">Ability to understand customer needs and articulate how Reltio products can help them achieve their business objectives.</li><li class="leading-relaxed">Ability to manage time and prioritize effectively, balancing the needs of multiple customers.</li><li class="leading-relaxed">A passion for helping others and a willingness to learn in a dynamic, fast-paced environment.</li><li class="leading-relaxed">Experience or interest in software architecture and understanding how applications fit together within a customer’s ecosystem.</li><li class="leading-relaxed">Experience with cloud software solutions or an interest in learning about SaaS and cloud technology.</li><li class="leading-relaxed">A problem-solving mindset with a focus on delivering practical solutions and value to customers.</li></ul>Skills That Are Nice to Have:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Basic knowledge of customer success metrics (such as retention, adoption, and growth) is a plus but not required.</li></ul>At Reltio, we take a market-based approach to pay and consider a range of factors. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and other business considerations. Please note that the individual total compensation for this position will be determined at the Company’s sole discretion using the factors noted. Reltio's current market range for this role is $45,000 - $84,000> Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.At Reltio, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.Overall Market Range$45,000 - $84,000 USD> Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

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Wolters Kluwer

Consultant/Legal Invoice Review Quality Assurance Analyst

Major & Strategic Account Executive Libra (Legal AI Assistent)

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The Consultant/Legal Invoice Review Quality Assurance Analyst at Wolters Kluwer is responsible for performing quality assurance testing for the Legal Bill Analysis Center of Excellence (LBACOE). This involves expert peer review of invoice analysts' work, utilizing specialized legal expertise to assess legal context, make adjustments to invoice line items, and document justifications. The role also includes engaging with law firm vendors to resolve disputed adjustments and supporting appeals mediation efforts by analyzing legal concepts and client billing guidelines.

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. &nbsp;Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.

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Sales & Business Development Associate

The Consultant/Legal Invoice Review Quality Assurance Analyst (“QA Analyst”) for Wolters Kluwer, Fulfillment Center of Excellence will be responsible for performing the quality assurance testing for the Legal Bill Analysis Center of Excellence (LBACOE). The Legal Bill Analysis (“LBA”) process involves the prompt, accurate and efficient auditing of electronically submitted legal fee and expense invoices submitted by law firms and vendors of our clients.As part of our quality assurance process, the QA Analyst will conduct an expert peer review of LBACOE invoice analysts’ work while independently utilizing his or her specialized legal expertise, knowledge base and education. After making a comprehensive, expert assessment of the legal context and terminology in the invoice, the QA Analyst will make additional adjustments to previously-adjusted invoice line item entries, if needed, and document the comprehensive justification for such adjustments. The QA Analyst will also make corrections to adjusted and non-adjusted invoice lines. Moreover, the QA Analyst, as part of our Appeals Team, will engage in written communications with the law firm vendors of our customers regarding the adjustments made to invoice line item entries by the LBACOE. The ultimate goal of QA Analyst communications with the law firms is to fully leverage the QA Analyst’s robust legal knowledge base and partake in legal expert-to-expert discourse so as to arrive at a reasonable, mutually-agreeable resolution on disputed invoice adjustments, subject to our customers’ ultimate directive(s). The QA Analyst will also be responsible for supporting the appeals mediation efforts of the LBACOE by extracting core legal concepts at the heart of the invoice, analyzing the full legal context of the invoice in line with our clients’ billing guidelines and memorializing the appeals expert-to-expert discourse, all of which is to be included in a written summary for review by our client(s) and/or for use at a resolution conference to be attended by the law firm, LBACOE and our client(s).The QA Analyst will also provide guidance to business unit partners regarding issues or opportunities within the LBA process.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">ESSENTIAL RESPONSIBILITIES</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Drive the results of the LBACOE quality assurance process, as follows:</li><li class="leading-relaxed">Conduct review of LBACOE Legal Invoice Analysts’ line item adjustments and non-adjusted invoice lines, applying specialized legal subject matter expert knowledge to context of legal invoice line items for quality assurance. Using sound individual discretion and with minimal supervision, conduct gap filling analysis to decode the legal “story” of an invoice by utilizing required law school education, law firm experience and/or related specialized legal expertise,</li><li class="leading-relaxed">Verify the compliance to legal billing guidelines by law firms and vendor submitting invoices.</li><li class="leading-relaxed">Verify the accuracy of the UTBMS task codes (Fee, Activity and Expense codes) applied to invoice line items.</li><li class="leading-relaxed">Independently make further adjustments to invoice line items as necessary based on his or her assessment of the legal context of the invoice while utilizing specialized his or her legal subject matter expert knowledge to extract core critical legal terminology and concepts. Document reasons for any additional adjustments made to invoice line items, identifying the billing guideline violated and the rationale for the amount adjusted.</li><li class="leading-relaxed">Use legal knowledge and careful discretion to make corrections to adjusted and non-adjusted invoice lines as needed.</li><li class="leading-relaxed">Forward the audited and peer-reviewed legal invoice through the review chain as required.</li><li class="leading-relaxed">Promptly and professionally resolve law firm appeals, as follows:</li><li class="leading-relaxed">Receive and organize law firm requests for reconsideration from Operations Support Specialists or management and/or work the intake queue for requests for reconsideration.</li><li class="leading-relaxed">Address law firm requests for reconsideration of adjusted amounts while utilizing careful judgment, legal knowledge and utmost professionalism while upholding integrity of the legal billing process.</li><li class="leading-relaxed">Work with law firms in a professional manner via legal expert-to-expert written communications to carefully resolve disputed adjusted invoice line items using sound independent discretion and vast legal knowledge base.</li><li class="leading-relaxed">Efficiently and accurately review appealed legal invoice entries.</li><li class="leading-relaxed">Excellent ability to review, analyze and evaluate legal fee and cost/expense in appealed invoice entries and to exercise discretion and sound independent judgment when making audit and adjustment decisions in a law firm appeals context.</li><li class="leading-relaxed">Gather key information regarding the adjustment history and the LBACOE communication history on a disputed line item.</li><li class="leading-relaxed">Additional Responsibilities and Skills:</li><li class="leading-relaxed">Support internal management in documenting performance metrics for internal use and use with clients and law firms.</li><li class="leading-relaxed">Communicate and calibrate with audit team and appeals team members as part of critical legal expert QA Analyst “task force” that resolves ambiguities or “close judgment calls” in interpretation of client guidelines when applied to complex legal invoicing scenarios.</li><li class="leading-relaxed">Strong understanding of legal terminology and claims legal situations, multijurisdictional exposure preferred.</li><li class="leading-relaxed">Using sound discretion and legal expertise, analyze and condense legal service agreements to produce effective operational outputs meeting and in some cases exceeding customer expectations.</li><li class="leading-relaxed">Self-motivated with an ability to work independently and with very limited supervision after training.</li><li class="leading-relaxed">Excellent computer skills with the ability to learn the electronic legal bill submission and auditing software</li><li class="leading-relaxed">Sound command of the English language-- grammar, syntax and style -- including an understanding of the conventions of punctuation and capitalization</li><li class="leading-relaxed">Excellent spelling and proofreading skills</li><li class="leading-relaxed">Effective communication skills - ability to obtain information from others and deliver information to others orally and in written form</li><li class="leading-relaxed">Organizational skills, including the ability to organize work in an orderly fashion conducive to the prompt, efficient review of an appropriate number of legal invoices in a given day or time period</li><li class="leading-relaxed">Familiarity with common business math and possess appropriate business telephone skills</li><li class="leading-relaxed">Ability to carry out detailed written or verbal instructions; ability to respond to requests effectively and efficiently</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Education and Licensure</h3>Minimum: Bachelor’s Degree required. Juris Doctor degree from an ABA-accredited law school required.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Our Interview Practices</h3>To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.Compensation:$75,900.00 - $129,950.00 USDThis role is eligible for Bonus.Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.Additional Information:Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Data Structures and Algorithms

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Programming Patterns

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Object Oriented Programming

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