Remote

Customer Care Associate - LATAM

Senior Frontend Engineer

Senior Backend Engineer

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Remote is a global employment platform enabling businesses to recruit, pay, and manage international teams compliantly. The Customer Care Associate supports standard users across various verticals and product areas via email and live messaging, focusing on enhancing the customer journey and advocating for customer needs within a fast-growing, fully remote organization.

Senior Backend Engineer (Elixir)

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Remote</h2><p class="my-4 text-gray-700 leading-relaxed">Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.</p><p class="my-4 text-gray-700 leading-relaxed">We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.</p><p class="my-4 text-gray-700 leading-relaxed">If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">The position</h2><p class="my-4 text-gray-700 leading-relaxed">The Customer Care Associate position at Remote is focused on supporting our standard users.</p><p class="my-4 text-gray-700 leading-relaxed">The Customer Care Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels.</p><p class="my-4 text-gray-700 leading-relaxed">This is an exciting time to join Remote!</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs.</li><li class="leading-relaxed">Solid experience in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support.</li><li class="leading-relaxed">Experience using CRM tools to manage customer interactions and support workflows.</li><li class="leading-relaxed">Proven ability to collaborate with multiple stakeholders who have varying priorities.</li><li class="leading-relaxed">Excellent team collaboration and communication skills—diligent, persistent, yet kind and patient with others.</li><li class="leading-relaxed">Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably.</li><li class="leading-relaxed">Fluent in written and spoken English.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Nice-to-have:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience working remotely or in a fast-growing organization.</li><li class="leading-relaxed">Familiarity with HR, Payroll, Healthcare, and/or Pension systems.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Key responsibilities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Responsible for solving tickets per week across various Remote verticals</li><li class="leading-relaxed">Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.</li><li class="leading-relaxed">Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals</li><li class="leading-relaxed">Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales.</li><li class="leading-relaxed">You’ll be the voice and the ear for our users</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Practicals</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>You'll report to:</strong> Manager, Customer Success</li><li class="leading-relaxed"><strong>Team:</strong> Customer Success</li><li class="leading-relaxed"><strong>Location</strong>: This is a location specific position for the AMER region.</li><li class="leading-relaxed"><strong>Start date</strong>: As soon as possible</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Application process</h2><p class="my-4 text-gray-700 leading-relaxed">1.  (async) Profile review</p><p class="my-4 text-gray-700 leading-relaxed">2.  Interview with recruiter</p><p class="my-4 text-gray-700 leading-relaxed">3.  Interview with hiring manager</p><p class="my-4 text-gray-700 leading-relaxed">4.  Role Play live session</p><p class="my-4 text-gray-700 leading-relaxed">5.  Executive Interview</p><p class="my-4 text-gray-700 leading-relaxed">6.  Bar Raiser Interview</p><p class="my-4 text-gray-700 leading-relaxed">7.  <a href="https://www.notion.so/96e108c037b8423cbd4c3f07a1f9b38b?pvs=21" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Prior employment verification check(s)</a></p><p class="my-4 text-gray-700 leading-relaxed">8.  (async) Offer</p><p class="my-4 text-gray-700 leading-relaxed">Remote's <a href="https://www.notion.so/remotecom/people-Total-Rewards-1945bce8d3924ece9421ba8630f57b0c" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Total Rewards philosophy</a> is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.</p><p class="my-4 text-gray-700 leading-relaxed">At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.</p><p class="my-4 text-gray-700 leading-relaxed">Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.</p><p class="my-4 text-gray-700 leading-relaxed"><em>At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.</em></p><p class="my-4 text-gray-700 leading-relaxed">The annual salary range for this full-time position is</p><p class="my-4 text-gray-700 leading-relaxed">$15,600 - $35,150 USD</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Benefits</h2><p class="my-4 text-gray-700 leading-relaxed">Our full benefits & perks are explained in our handbook at <a href="http://remote.com/r/benefits" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">remote.com/r/benefits</a>. As a global company, each country works differently, but some benefits/perks are for all Remoters:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">work from anywhere</li><li class="leading-relaxed">flexible paid time off</li><li class="leading-relaxed">flexible working hours (we are <a href="https://remote.com/async" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">async</a>)</li><li class="leading-relaxed">16 weeks paid parental leave</li><li class="leading-relaxed">mental health support services</li><li class="leading-relaxed">stock options</li><li class="leading-relaxed">learning budget</li><li class="leading-relaxed">home office budget & IT equipment</li><li class="leading-relaxed">budget for local in-person social events or co-working spaces</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">How you’ll plan your day (and life)</h2><p class="my-4 text-gray-700 leading-relaxed">We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at <a href="https://remote.com/async" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">remote.com/async</a>.</p><p class="my-4 text-gray-700 leading-relaxed">You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your <strong>life-work balance</strong> is important and you will be encouraged to put yourself and your family first, and fit work around your needs.</p><p class="my-4 text-gray-700 leading-relaxed">If that sounds like something you want, apply now!</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">How to apply</h2><p class="my-4 text-gray-700 leading-relaxed">1.  Please fill out the form below and upload your CV with a PDF format.</p><p class="my-4 text-gray-700 leading-relaxed">2.  <strong>We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.</strong></p><p class="my-4 text-gray-700 leading-relaxed">3.  If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.</p><p class="my-4 text-gray-700 leading-relaxed">Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.</p><p class="my-4 text-gray-700 leading-relaxed">We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.</p><p class="my-4 text-gray-700 leading-relaxed">At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see <a href="https://www.notion.so/remotecom/Guidelines-on-using-AI-when-applying-for-a-job-at-Remote-11ccb4dadab4805f80a7c73b6567bd8f" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a>.</p><p class="my-4 text-gray-700 leading-relaxed"><em>Please note we accept applications on an ongoing basis.</em></p>

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ByteDance's Data AML team is seeking a Machine Learning System Engineer Graduate (PhD) for a 2026 start in Singapore. This role involves engaging in cutting-edge research projects focused on large-scale recommendation systems, multimodal engineering, high-performance inference engines, and advanced training frameworks. Additionally, the position includes algorithmic research in search, recommendation, and ranking. The platform provides robust machine learning computing capabilities to internal business units and external enterprise clients, while also exploring AI for Science. Successful candidates will have opportunities to pursue bold ideas, tackle complex challenges, and achieve significant professional growth within ByteDance.

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

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Customer Care Associate - LATAM

Senior Frontend Engineer

Senior Backend Engineer

Finance Systems Data Analyst

Backend Engineer

International Tax Manager, Personal Income Tax

Senior Product Designer

Engineering Team Leader

Senior Backend Engineer

Job Details