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We are seeking a detail-oriented and proactive Collections Specialist to join our finance team. This role involves ensuring timely collections, managing customer communications, maintaining accurate records, performing cash applications, coordinating dispute resolution, and maintaining key data and tags in our collections system. The ideal candidate will possess analytical skills, strong written communication, customer service expertise, cross-functional collaboration, and familiarity with financial platforms like Salesforce and NetSuite. This is a hybrid role based in Hyderabad, India.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Job Overview:</h4>We are seeking a detail-oriented and proactive Collections Specialist to join our finance team. The ideal candidate will be responsible for ensuring timely collections, managing customer communications, maintaining accurate records, performing cash applications, coordinating dispute resolution, and maintaining key data and tags in our collections system. This role requires a blend of analytical skills, strong written communication, customer service expertise, cross-functional collaboration and familiarity with financial platforms such as Salesforce and NetSuite.From your seat in our beautiful new office in Hyderabad, India you will have access to many teammates to help respond to clients timely. Please be aware that this is a hybrid role (3 days in office, 2 days work from home).<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Responsibilities & Duties</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Monitor and analyze Accounts Receivable aging reports to identify overdue accounts and prioritize outreach efforts.</li><li class="leading-relaxed">Reach out to customers (primarily through email) and record clear, detailed notes in the collections system.</li><li class="leading-relaxed">Maintain accurate customer status, follow-up actions and tags in the collections system to support effective reporting and prioritization.</li><li class="leading-relaxed">Communicate clearly and effectively with customers to resolve issues related to payments and account balances.</li><li class="leading-relaxed">Coordinate with the Billing team to investigate and resolve customer disputes related to invoicing, usage, or other billing inaccuracies.</li><li class="leading-relaxed">Access NetSuite to retrieve and analyze invoice data, ensuring that billed amounts are accurate and align with contract terms.</li><li class="leading-relaxed">Use Salesforce to review customer contracts and billing terms to support accurate collection efforts.</li><li class="leading-relaxed">Perform cash application by validating remittance details and accurately matching incoming payments to outstanding invoices, helping to ensure clean AR balances and prevent unapplied cash.</li><li class="leading-relaxed">Research and resolve unapplied payments, short payments, and misapplied payments while maintaining proper documentation.</li><li class="leading-relaxed">Collaborate closely with internal teams including Billing, Sales, and Finance to improve customer experience and reduce outstanding AR.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Education & Experience</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree in finance, Accounting, Business Administration, or a related field.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Characteristics</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong English communication skills, both written and verbal, with a focus on email interactions.</li><li class="leading-relaxed">Ability to handle sensitive customer interactions professionally and articulate complex information clearly and confidently.</li><li class="leading-relaxed">Strong organizational skills with the ability to manage multiple priorities and follow-ups effectively.</li><li class="leading-relaxed">Analytical mindset with strong attention to detail and a proactive approach to problem-solving.</li><li class="leading-relaxed">Ability to work independently and thrive in a fast-paced environment.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Benefits and Perks including but not limited to:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Medical Health Insurance coverage for employees and direct dependents.</li><li class="leading-relaxed">Paid holidays as per company policy and national guidelines.</li><li class="leading-relaxed">Pension contributions as per applicable laws.</li><li class="leading-relaxed">Hybrid schedule to promote work–life balance.</li><li class="leading-relaxed">Friendly, collaborative work environment with ample opportunity for professional development.</li></ul>The total compensation (CTC) offered to employees comprises two key components, a fixed component, and a performance-based variable bonus.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">The fixed component represents the guaranteed portion of an employee’s compensation. It includes base salary and other fixed allowances as applicable.</li><li class="leading-relaxed">A performance-based variable bonus is an integral part of the overall compensation and is directly linked to both individual performance and overall company performance, as defined under the company’s policy.</li></ul>This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Hiring Policy</h4>We are an equal opportunity for employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

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As a quality manager, you are responsible for monitoring and ensuring the quality of three essential product groups within our construction activities: recycled aggregates, hydraulically bound mixtures, and road concrete. You contribute to the sustainability, reliability, and conformity of our products, working from our sites in Burcht and Bilzen. This involves overseeing technical standards, conducting analyses, managing production processes, and maintaining quality documentation.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company Description</h2>BESIX Infra is the knowledge-driven contractor for road construction in the Flemish and Brussels market, active in road construction, sewer construction, environmental remediation, and the construction of public spaces.BESIX Infra is among the top 3 players in the Belgian infrastructure market, for both public and private clients.The branches in Bilzen and Burcht have their own concrete and recycling site. In addition, the 100% subsidiary Belasco in Bilzen, Ghent, and Puurs has its own asphalt production facilities. All this to efficiently carry out work in Flanders and Brussels.BESIX Infra positions itself, in addition to being market-compliant, more and more as a true partner in terms of communication, neighborhood consultation, and reducing nuisance.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2>As a quality manager, you are responsible for monitoring and ensuring the quality of three essential product groups within our construction activities: recycled aggregates, hydraulically bound mixtures, and road concrete. You contribute to the sustainability, reliability, and conformity of our products, and work from our sites in Burcht and Bilzen.1. Recycled aggregates<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You monitor the quality of aggregates resulting from the crushing of old concrete, asphalt, or other building materials.</li><li class="leading-relaxed">You check whether these comply with technical standards (such as BENOR) and environmental legislation (such as VLAREMA).</li><li class="leading-relaxed">You perform analyses on grain size distribution, contaminants, and origin.</li><li class="leading-relaxed">You ensure correct documentation and traceability.</li></ul>2. Hydraulically bound mixtures (HBM)<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You draw up technical mix formulas for mixtures of aggregates with cement or other binders.</li><li class="leading-relaxed">You monitor the production process and control parameters such as workability, hardening, and strength.</li><li class="leading-relaxed">You ensure that the end product meets the requirements for foundation material in road construction.</li></ul>3. Road concrete<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You monitor the quality of concrete used for roads and industrial sites.</li><li class="leading-relaxed">You check composition, hardening time, compressive strength, and surface finish.</li><li class="leading-relaxed">You guide external audits and certification processes (e.g., COPRO).</li></ul>4. Drawing up recipes in accordance with regulations<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You draw up technical mix formulas, tailored to the project requirements and applicable standards.</li><li class="leading-relaxed">You take into account parameters such as grain size distribution, binder types, moisture content, and workability.</li><li class="leading-relaxed">You collaborate with production and the laboratory to test, refine, and validate recipes.</li></ul>5. Self-control of production, the production process, and product delivery<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You carry out systematic controls on the quality of the produced materials.</li><li class="leading-relaxed">You check whether production proceeds according to established procedures and whether the end products comply with technical specifications.</li><li class="leading-relaxed">You also monitor the quality of delivery: correct packaging, transport conditions, and traceability. Attending and guiding external controls by certification bodies</li><li class="leading-relaxed">You prepare for audits and inspections by certification bodies such as COPRO.</li><li class="leading-relaxed">You are present during these controls and act as a point of contact for the auditors.</li><li class="leading-relaxed">You ensure follow-up of any comments or action points and implement improvement measures.</li></ul>6. Drawing up and managing the quality manual<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You develop and maintain the quality manual in which all procedures, standards, controls, and responsibilities are laid down.</li><li class="leading-relaxed">You ensure that the manual is always up-to-date and in accordance with the latest legislation and standards.</li><li class="leading-relaxed">You communicate changes to the relevant departments and ensure correct implementation.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Requirements</h2>Education:Bachelor or master in a technical field (civil engineering, chemistry, environmental technology, industrial sciences).Experience:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">At least 3 years relevant experience in quality management within the construction sector or material production.</li><li class="leading-relaxed">Experience with standards such as BENOR, CE marking, COPRO, and VLAREMA is a plus.</li></ul>Skills:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Analytical and precise mindset.</li><li class="leading-relaxed">Strong communication skills.</li><li class="leading-relaxed">Ability to work independently and collaborate smoothly with production, logistics, and external partners.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Additional Information</h2>We offer you a salary supplemented with extra legal benefits within a dynamic and pleasant working environment.

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