Revolgy

We make the cloud work for you. We bring you the latest cloud technologies and on-demand services adapted to your needs.

Technical Customer Support (remote Europe)

AWS Cloud Engineer, ComfyUI experience (remote project engagement)

Business Systems Analyst/Billing Engineer (hybrid Prague)

Revolgy is seeking a Technical Customer Support Specialist to assist Google Workspace clients with their issues and requests across various communication channels, ensuring an excellent customer experience. Revolgy is a multinational company providing digital transformation services using Google Cloud Platform and Amazon Web Services, serving over 2000 global customers as a premier partner of Google and Amazon.

<p class="my-4 text-gray-700 leading-relaxed">We're looking for a Technical Customer Support Specialist to work with our Google Workspace clients. Your main goal will be to interact with them and help solve their issues and requests through various communication channels, aiming for the best possible customer experience. If you have previous experience in a customer support role, keep on reading</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Revolgy ☁️</h3><p class="my-4 text-gray-700 leading-relaxed">Revolgy is a leading multinational company providing digital transformation services through online collaboration tools and cloud infrastructure operating on Google Cloud Platform and Amazon Web Services. We are a premier partner of Google and Amazon. We serve over 2000 customers around the globe.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Location & Contract Type</h3><p class="my-4 text-gray-700 leading-relaxed">Location 🌍 Remote position open to candidates in Europe.</p><p class="my-4 text-gray-700 leading-relaxed">Contract Type ✍️ This position is open for candidates seeking Business-to-Business (B2B) contract position in countries in Europe.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What will you do?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provide 1st level contact (email, phone and other channels) and convey resolutions to customer issues, and 2nd level where possible according to internal team and company processes</li><li class="leading-relaxed">Regularly update cases in our ticketing system within SLA</li><li class="leading-relaxed">Cooperate on unresolved queries with the next level of support or other departments</li><li class="leading-relaxed">Proactively recommend improvements which will lead to better customer experience or higher team efficiency</li><li class="leading-relaxed">Engage and communicate with our providers (Google)</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you bring</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Previous experience in customer-facing role, customer support/service strongly preferred</li><li class="leading-relaxed">Fluent and confident communication skills in both English and Czech/Slovak language</li><li class="leading-relaxed">Basic knowledge of Google Workspace tools, and being an active user</li><li class="leading-relaxed">Exceptional verbal and written communication skills</li><li class="leading-relaxed">Curiosity, accountability, and growth mindset</li><li class="leading-relaxed">Confidence, patience, and empathy when dealing with difficult situations</li><li class="leading-relaxed">Ability to explain and describe procedures and processes</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Nice to haves</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Understanding the administration of Google Workspace and email communication</li><li class="leading-relaxed">User knowledge of any CRM system (e.g. HubSpot)</li><li class="leading-relaxed">Experience with following tools: FreshDesk Support Desk, FreshDesk Contact Center, GCP, AWS, Notion</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What We Offer</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Fully Remote: A 100% remote position with the flexibility to manage your own schedule.</li><li class="leading-relaxed">Impactful Culture: Join a supportive team driven by values like teamwork and innovation, where your proactivity is always celebrated.</li><li class="leading-relaxed">Commitment to Growth: We invest in your professional development through our "Continuous Learning" mindset, supporting both hands-on experience and certifications (like GCP Professional Cloud Architect).</li><li class="leading-relaxed">Innovation in Action: AI and automation aren't just buzzwords here. They are essential tools we expect everyone to use to amplify their impact.</li><li class="leading-relaxed">Autonomy & Accountability: Enjoy the flexibility and trust to influence your work, with full accountability for delivering results.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Our Hiring Process</h3><p class="my-4 text-gray-700 leading-relaxed">We want our candidate experience to be as transparent and engaging as possible. Here is what you can expect:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Step 1: Async Introduction – You’ll start with an asynchronous application form and a short video introduction. This allows us to get a glimpse of your personality and experience in a way that fits your schedule.</li><li class="leading-relaxed">Step 2: People Success Screening (60 min) – A video call via Google Meet to discuss your motivation. This stage includes short, interactive puzzles (via Google Slides) to help us understand your problem-solving approach and soft skills.</li><li class="leading-relaxed">Step 3: Meet the Team (60 min) – You’ll meet your potential manager and future teammates. This round includes role-specific exercises simulating real-life scenarios, giving you a hands-on feel for the work you’ll be doing.</li><li class="leading-relaxed">Step 4: Alignment & Offer – We wrap up by ensuring our expectations, career paths, and values are perfectly aligned before welcoming you to the team.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Equal Opportunity Employer 🌈</h3><p class="my-4 text-gray-700 leading-relaxed">Diversity and equal opportunity are important to us. We are happy about the interest of all candidates and strive to provide feedback as quickly as possible.</p>

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The Solution Architect, Cloud & AI Solutions is a senior technical leader responsible for designing and guiding AI-enabled, Azure-native solutions for complex enterprise initiatives. This role involves partnering with Sales and Delivery teams from presales through execution, translating business objectives into pragmatic architectures, and ensuring solutions are scalable, secure, and operationally sound, while applying Microsoft cloud and AI capabilities to real business problems.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Company Description</h3><p class="my-4 text-gray-700 leading-relaxed">Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a strategic relationship with Microsoft.</p><p class="my-4 text-gray-700 leading-relaxed">Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.</p><p class="my-4 text-gray-700 leading-relaxed">As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer’s experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.</p><p class="my-4 text-gray-700 leading-relaxed">A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world’s largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.</p><p class="my-4 text-gray-700 leading-relaxed">Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our leadership in Global Dynamics 365 Field Service and Manufacturing is what truly sets us apart and enables us to maintain a strategic relationship with Microsoft.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Description</h3><p class="my-4 text-gray-700 leading-relaxed">The <strong>Solution Architect, Cloud & AI Solutions</strong> is a senior, client‑facing technical leader responsible for designing and guiding AI‑enabled, Azure‑native solutions for complex enterprise initiatives. This role focuses on applying Microsoft cloud and AI capabilities to real business problems, ensuring solutions are scalable, secure, and operationally sound.</p><p class="my-4 text-gray-700 leading-relaxed">The Solution Architect partners with Sales and Delivery teams from presales through execution, translating business objectives into pragmatic, implementable architectures while maintaining architectural integrity throughout delivery.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Key Responsibilities</strong></p><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Azure‑Native Architecture</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Define end‑to‑end solution architectures built on Microsoft Azure, emphasizing cloud‑native design principles</li><li class="leading-relaxed">Make architectural decisions across identity, security, networking, platform services, data access, resiliency, and cost governance</li><li class="leading-relaxed">Ensure solutions are designed for scalability, reliability, observability, and long‑term maintainability</li><li class="leading-relaxed">Establish architecture standards, patterns, and guardrails aligned to Microsoft and Hitachi Solutions best practices</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">AI & Intelligent Solutions</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead the design and implementation of AI‑enabled solutions using Microsoft technologies</li><li class="leading-relaxed">Apply AI capabilities such as:</li><li class="leading-relaxed">Azure AI services and platform capabilities</li><li class="leading-relaxed">Copilot‑enabled and intelligent application scenarios</li><li class="leading-relaxed">Data‑driven insights, automation, and decision support</li><li class="leading-relaxed">Partner with clients to identify high‑value AI use cases and translate them into deliverable architectures</li><li class="leading-relaxed">Ensure AI solutions meet enterprise expectations for security, compliance, governance, and responsible use</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Software Engineering Alignment</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provide architectural guidance to engineering teams to ensure solutions are buildable, testable, and operable</li><li class="leading-relaxed">Define application architecture patterns (service boundaries, APIs, integration approaches) appropriate for Azure‑native solutions</li><li class="leading-relaxed">Ensure alignment with modern delivery practices including CI/CD, automated testing, and DevSecOps</li><li class="leading-relaxed">Review designs and implementations to ensure engineering quality aligns with architectural intent</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Presales & Client Engagement</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Partner with Sales to drive solution design during pursuits, including discovery, architecture definition, and estimation</li><li class="leading-relaxed">Contribute to proposals, statements of work, and executive‑level presentations</li><li class="leading-relaxed">Clearly communicate architectural trade‑offs, risks, and recommendations to client IT leadership and executives</li><li class="leading-relaxed">Act as a trusted advisor throughout the engagement lifecycle</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Delivery Enablement & Governance</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Partner with Delivery teams to ensure architectural vision defined in presales is carried through execution</li><li class="leading-relaxed">Provide ongoing architectural oversight and decision support during delivery</li><li class="leading-relaxed">Identify architectural risks early and drive mitigation strategies</li><li class="leading-relaxed">Support customer satisfaction through clear, proactive communication across teams</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>Traveling up to 50% annually to support sales pursuits.</strong></p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">15+ years of experience in solution architecture, cloud architecture, or senior technical leadership roles</li><li class="leading-relaxed">Consulting or professional services background</li><li class="leading-relaxed">Experience working within architecture governance or design authority models</li><li class="leading-relaxed">Deep experience designing Azure‑native solutions for enterprise environments</li><li class="leading-relaxed">Proven experience delivering AI‑enabled solutions with Microsoft technology</li><li class="leading-relaxed">Strong understanding of:</li><li class="leading-relaxed">Cloud architecture and platform services</li><li class="leading-relaxed">Application integration and data access patterns</li><li class="leading-relaxed">Ability to bridge business goals and technical execution</li><li class="leading-relaxed">Strong executive‑level communication and stakeholder management skills</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Additional Information</h3><p class="my-4 text-gray-700 leading-relaxed">**Base Salary Pay Range</p><p class="my-4 text-gray-700 leading-relaxed">*: $170,000 - $230,000 USD / $155,000 - $215,000 CAD**</p><p class="my-4 text-gray-700 leading-relaxed">*The current applicable Base Salary Pay Range for this role is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills relevant to the role, internal equity, alignment with market data, or other law.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.</strong></p><p class="my-4 text-gray-700 leading-relaxed"><strong>All your information will be kept confidential according to EEO guidelines</strong></p><p class="my-4 text-gray-700 leading-relaxed"><strong>Other Compensation / Benefit Overview</strong></p><p class="my-4 text-gray-700 leading-relaxed">In addition to Base Salary, the successful candidate may be eligible to participate in the following plans / programs, upon satisfying all hiring requirements:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bonus Plan</li><li class="leading-relaxed">Medical, Dental and Vision Coverage</li><li class="leading-relaxed">Life Insurance and Disability Programs</li><li class="leading-relaxed">Retirement Savings with Company Match</li><li class="leading-relaxed">Paid Time Off</li><li class="leading-relaxed">Flexible Work Arrangements including Remote Work</li></ul><p class="my-4 text-gray-700 leading-relaxed">We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</p><p class="my-4 text-gray-700 leading-relaxed">All your information will be kept confidential according to EEO guidelines</p><p class="my-4 text-gray-700 leading-relaxed"><strong>#LI-JH1</strong></p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Technical Customer Support (remote Europe)

AWS Cloud Engineer, ComfyUI experience (remote project engagement)

Business Systems Analyst/Billing Engineer (hybrid Prague)

Job Details