Established in 2020, Rhino Entertainment is a fast-growing online gaming operator which consistently punches above its weight, with a multi-brand strategy, operating out of a number of reputable, regulated jurisdictions from which its brands serve an ever-growing number of markets. Driven by passion, hard work, and a hunger for learning, our multinational teams, based across Malta, Macedonia, Spain, and a number of other countries, have built fantastic products through which we provide value-driven and exciting online entertainment through industry-leading technologies and an unmatched customer experience.

Rhino Entertainment Group

Customer Support Agent

Senior UI/UX Designer

Social Media Manager

Financial Reporting Specialist

Product Owner

Finnish Speaking - Operations Agent

IT Specialist

DevOps Engineer

VIP Manager - Canada

We’re looking for passionate, people-focused individuals with excellent communication skills to join our friendly, fun, and dynamic team at Rhino Entertainment. You'll bring positive energy to every interaction, assisting customers with a variety of queries. As a Customer Experience Agent, you will be reporting directly to the Operations Team Lead. In this role you will play a key role in delivering outstanding service to our customers. You’ll support English-speaking customers via email and live chat, process withdrawals, and ensure a smooth and enjoyable experience throughout their journey with us. No two days are the same in this role, and that’s exactly what makes it so exciting!

People Experience Specialist

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>We’re looking for passionate, people-focused individuals with excellent communication skills to join our friendly, fun, and dynamic team at Rhino Entertainment. You'll bring positive energy to every interaction, assisting customers with a variety of queries.As a Customer Experience Agent, you will be reporting directly to the Operations Team Lead. In this role you will play a key role in delivering outstanding service to our customers. You’ll support English-speaking customers via email and live chat, process withdrawals, and ensure a smooth and enjoyable experience throughout their journey with us.No two days are the same in this role, and that’s exactly what makes it so exciting!What your role would look like:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provide exceptional customer support English, utilizing various communication channels such as email and live chat.</li><li class="leading-relaxed">Communicate directly with other teams and providers to solve customer problems in the most efficient way.</li><li class="leading-relaxed">Provide an enhanced customer experience service by swiftly and safely processing customers' withdrawals.</li><li class="leading-relaxed">Contribute to team effort by achieving personal KPIs to support departmental SLA’s.</li><li class="leading-relaxed">Escalate matters that require further attention from internal teams, ensuring timely resolutions.</li><li class="leading-relaxed">Take ownership of customer cases that cannot be resolved at the point of contact and see them through to full resolution.</li><li class="leading-relaxed">Process KYC and documentation, conduct any enhanced due diligence required.</li><li class="leading-relaxed">Provide insight into current customer feedback and help shape our systems, processes, FAQs, and Knowledgebase within Operations and wider Country Management.</li><li class="leading-relaxed">Be responsible for developing and maintaining a good knowledge of the Company’s products, services, and systems.</li><li class="leading-relaxed">Comply with all the company’s processes, policies, and regulatory requirements.</li><li class="leading-relaxed">Complete all mandatory compliance training assigned to you.</li><li class="leading-relaxed">Any ad/hoc queries required by the business, such as analyzing customer contact trends, patterns, and providing context around these.</li><li class="leading-relaxed">Be a great role model, demonstrate the Rhino Entertainment values consistently encourage a positive, collaborative, professional, and inclusive culture in Operations.</li><li class="leading-relaxed">Always put the player first! Maintain a customer-centric approach by consistently prioritizing the player experience.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Fluent in written and spoken English</li><li class="leading-relaxed">Prior experience in customer facing or a similar role within iGaming will be considered an asset</li><li class="leading-relaxed">Analytical and problem-solving skills</li><li class="leading-relaxed">Acquires high levels of adaptability and flexibility</li><li class="leading-relaxed">Demonstrated ability to work well under pressure and multitask</li><li class="leading-relaxed">Strong organisational and time management abilities</li><li class="leading-relaxed">Passion for delivering an outstanding customer experience</li><li class="leading-relaxed">Collaborative mindset, with the ability to work effectively within teams and across departments</li><li class="leading-relaxed">Willingness to work shifts</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits</h3>What we offer:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Exciting opportunity to play a pivotal part in the growth and development of a rapidly growing industry</li><li class="leading-relaxed">Competitive salary with health benefits and and health insurance</li><li class="leading-relaxed">Attractive bonus packages</li><li class="leading-relaxed">Continuous training and development to enhance your knowledge.</li><li class="leading-relaxed">Career development and growth</li><li class="leading-relaxed">Flexible work</li><li class="leading-relaxed">Social events</li><li class="leading-relaxed">Health allowance</li><li class="leading-relaxed">Diversity of roles, projects, and challenges</li><li class="leading-relaxed">Excellent team-oriented, fun international work environment</li></ul>Join us at Rhino Entertainment and unleash your full potential in a vibrant and rewarding career! 🎉Our StoryRhino Entertainment Group is a fast-growing online gaming operator that was founded in 2020. Winner of the EGR Rising Operator of the Year Award 2023 and iGaming Idol Employer of The Year Award 2023, The company follows a multi-brand strategy, delivering exceptional gaming experiences through a cutting-edge platform.Our CultureWe are a community of passionate, committed, driven and fun-loving people who are united by a shared mission to deliver world-class entertainment to our players in a vibrant and dynamic environment. Our culture identity is rooted in our curiosity, our sense of community and unwavering drive for success. We cherish each person’s unique qualities and contributions, and we encourage our team members to take ownership, think creatively, find solutions and enjoy the process of achieving our goals!”DEIBWe are proud to have so many diverse backgrounds, cultures, perspectives, and ideas represented within our Rhino community, which fuels an authentic workplace and a strong sense of belonging. This broad spectrum helps us achieve a supportive working environment where everyone can make the best use of their skills, free from discrimination or harassment. Diversity goes hand in hand with promoting equal opportunities for all current and future employees and at Rhino, we are committed to ensure fairness in our recruitment process.How We WorkAt Rhino, we strongly believe in supporting flexibility and hybrid working arrangements! By blending time at our vibrant offices with the latest technology to facilitate remote work, our approach fosters a balanced, effective, and collaborative environment that empowers our team to achieve their goals.The role is based in Bitola, North Macedonia.

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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Iron Mountain

Contracts Specialist

Archive Assistant

Senior AE - Business Development

ServiceNow Developer

Data Entry Clerk

Accounting Analyst

Driver - CDL B

Internal Communications Designer (Bilingual)

Commercial Excellence Strategy Lead

Reporting to the Manager, DOC Support - Contracts, the Contracts Specialist is a pivotal role responsible for providing critical, end-to-end contractual and operational support to the Sales team. This position manages all aspects of the contracts process from initiation to finalization, acting as a dedicated subject matter expert, proactive problem solver, and strategic thinker to effectively create capacity for the Sales team by expertly handling their diverse contractual needs.

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.

Processing Archivist

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Description:</h2>Reporting to the Manager, DOC Support - Contracts, the Contracts Specialist is a pivotal role responsible for providing critical, end-to-end contractual and operational support to the Sales team. This position manages all aspects of the contracts process from initiation to finalization, acting as a dedicated subject matter expert, proactive problem solver, and strategic thinker to effectively create capacity for the Sales team by expertly handling their diverse contractual needs.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities:</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Comprehensive Contract Management & Drafting:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Manage the full lifecycle of contracts, from initial request to final execution, ensuring accuracy and adherence to company policies.</li><li class="leading-relaxed">Draft and critically review a wide range of complex contractual documents, including Master Services Agreements, Amendments, service-specific master agreements, and intricate pricing schedules.</li><li class="leading-relaxed">Expertly draft and review Statements of Work (SOWs), recommending strategic modifications to ensure continuity with company business practices and demonstrating a strong understanding and proficiency with legal acumen and specific requirements for complicated professional services projects.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Strategic Problem-Solving & Compliance:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proactively identify and address disparities, gaps, or contradictions in business specifications within contracts or requests originating from the Sales team.</li><li class="leading-relaxed">Employ a creative and strategic approach to problem-solving and issue resolution within a large organizational context, diligently seeking clarity on complex contractual issues from relevant business owners.</li><li class="leading-relaxed">Expertly edit documents and implement non-standard language within contracts after obtaining necessary approvals, ensuring legal soundness and business alignment.</li><li class="leading-relaxed">Resolve complex business and operational matters by strategically weighing customer requirements against internal company policies, striving to find optimal compromises that meet or exceed customer expectations while safeguarding company interests.</li><li class="leading-relaxed">Ensure all operational and business issues within contracts are thoroughly reviewed and approved by appropriate subject matter experts (e.g., Product Management, Finance, Sales, Operations, etc.), senior management, and the Legal Department prior to finalization.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Operational Excellence & Support:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Oversee the timely processing of contracts to efficiently close customer transactions, consistently meeting or exceeding established Service Level Agreements (SLAs).</li><li class="leading-relaxed">Contribute to various departmental projects and initiatives on an as-needed basis, lending expertise and support to drive broader team objectives.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Language Proficiency: Mandatory fluency in English; preferred fluency in other international languages, with superior proficiency in both written and oral communication</li><li class="leading-relaxed">Education/Experience: 3-year college degree with a minimum of 3-5 years of progressive contracts administration experience, demonstrating increasing responsibility and complexity.</li><li class="leading-relaxed">Contractual Acumen & Training: Possess a deep and practical understanding of standard contract provisions (e.g., liability, confidentiality, indemnity, etc.), with the proven ability to effectively educate and guide Sales teams on such matters.</li><li class="leading-relaxed">Drafting & Attention to Detail: Exceptional writing, editing, and proofing skills vital for drafting and modifying complex contractual documents, coupled with meticulous attention to detail, especially regarding grammar and formatting.</li><li class="leading-relaxed">Customer Service & Organization: Strong customer service orientation, administrative, and organizational skills and experience.</li><li class="leading-relaxed">Business Acumen & Translation: Demonstrated ability to gain a comprehensive understanding of projects through communications with Sales or by analyzing contractual documents, including Statements of Work. Possess strong business acumen to accurately interpret business specifications and operational requirements and translate them into clearly written, legally sound contractual documents.</li><li class="leading-relaxed">Project Management & Influence: Strong project management skills with a proven ability to influence and achieve results through collaboration with others.</li><li class="leading-relaxed">Adaptability & Efficiency: Ability to adapt quickly and effectively to changing workloads and business pressures.</li><li class="leading-relaxed">Technical Understanding: General understanding of Software as a Service (SaaS) and licensed software technologies.</li><li class="leading-relaxed">Partnership Support: Familiarity with providing contractual support for Reseller and Channel partnerships.</li><li class="leading-relaxed">Work Ethic: Strong work ethic with a proactive attitude to accomplish assigned tasks within defined timelines.</li><li class="leading-relaxed">Communication & Collaboration: Solid and professional communication skills; interpersonal skills are a key component of the role; must be able to build rapport and work collaboratively with internal and external business partners (e.g., Legal, Product Management, Sales, etc.).</li><li class="leading-relaxed">Technical Tools: Ability to quickly learn new systems and software as needed. Familiarity with Google Suite, Microsoft Word skills, and a general understanding of Microsoft Excel and PowerPoint. Preferred experience in Salesforce.com.</li><li class="leading-relaxed">Stakeholder Interaction: Comfortable and effective in interacting with all areas of the organization, including senior management.</li><li class="leading-relaxed">Industry Experience: Prior experience directly supporting a commercial Sales team in a contractual capacity, preferably in a services or high-tech based industry; needs to be able to understand sales processes and adhere to internal procedures.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Discover what awaits you:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Discover Limitless Possibilities: Embark on an exciting journey with a global organization that embraces transformation and innovation.</li><li class="leading-relaxed">Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.</li><li class="leading-relaxed">Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.</li><li class="leading-relaxed">Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.</li><li class="leading-relaxed">Competitive Total Rewards: supporting your career, family, personal wellness, and wellbeing. 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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.