Riot Games is a video game developer, publisher, and esports tournament organizer best known for League of Legends.

Riot Games

Manager, Software Engineering - Global Player Support

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As a Manager, Software Engineering, you will lead a team of engineers and work to build and deliver support experiences to players worldwide. You will be involved in architecting the next generation of our player-facing ecosystem. Responsibilities include managing a team, creating organizational plans, supporting engineers' careers, overseeing technical design, and staying hands-on with the team's tech. The role requires deep knowledge of scalable service development and web best practices, project management, and prioritization frameworks.

Manager, Software Engineering

<div>Riot engineers bring deep knowledge of specific technical areas but also value the opportunity to work across multiple domains.&nbsp; As an Engineering Manager, you’ll offer creative solutions to organizational design. You’ll also serve as a mentor for engineers, guiding their performance and finding growth opportunities while delivering technical solutions that support Riot’s ability to serve our players. As a Manager, Software Engineering on the Global Player Support Team, you will report to the Senior Engineering Manager for the group . You will lead the team using your deep knowledge of scalable service development and web best practices to help us build and deliver world-class support experiences to players around the globe. You will be involved in architecting the next generation of our player-facing ecosystem - ensuring players can get the help they need where they need it. <h2>Responsibilities:</h2> <ul> <li>Manage a team of 4-6 engineers</li> <li>Work with team leaders to create an organizational and staffing plan that supports product goals</li> <li>Support engineers' careers through mentorship and identifying growth opportunities</li> <li>Manage the team's health and performance from a place of empathy</li> <li>Support your team by working collaboratively with product, delivery, technical, and quality leads</li> <li>Interview and recruit new engineers to meet the changing needs of the team</li> <li>Support the engineers with your own deep engineering expertise</li> <li>Stay hands-on with your team's tech, overseeing the technical design and deliverables of the team</li> </ul> <h2>Required Qualifications:&nbsp;</h2> <ul> <li>6+ years of professional software development experience.</li> <li>2+ years of experience directly leading and mentoring an engineering team</li> <li>Experience delivering rich web-applications and microservices</li> <li>Strong proficiency in web best practices (SEO, CDN, SPA)</li> <li>Expertise in project management, prioritization frameworks and guiding investment strategies in people and systems.</li> </ul> <h2>Desired Qualifications:</h2> <ul> <li>2+ years leading full stack web development</li> <li>Experience with Java, GraphQL, ReactJS, and Typescript.</li> <li>Experience with headless CMS solutions like Sanity</li> <li>Experience with CRM solutions like Zendesk</li> <li>Experience working with global customer support organizations.</li> </ul> For this role, you'll find success through craft expertise and a collaborative spirit that prioritizes the delight of players. We will look at your past studies and experience, but for this role, we also look for dedicated people with a personal relationship with games. If you embody player empathy and care about players' experiences, this is the role for you! <h2>Our Perks:</h2> Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our <a href="https://www.riotgames.com/en/work-with-us/overview">benefits pages</a> for more information. Riot Games fosters a player and workplace experience that values teamwork embodied by the <a href="https://www.leagueoflegends.com/en-us/event/league-of-legends-code-of-conduct/" target="_blank">Summoner's Code</a> and <a href="https://playvalorant.com/en-us/news/announcements/valorant-community-code/">Community Code</a>. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&amp;I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of <a href="https://www.riotgames.com/en/who-we-are/values">thriving together</a> and our ongoing work to build the <a href="https://www.riotgames.com/en/diversity-inclusion-and-culture">most inclusive company in Gaming</a>. &nbsp; It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San&nbsp;Francisco Fair Chance Ordinance, and the Washington Fair Chance Act. Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories: <ul> <li>Safeguarding confidential and sensitive Company data </li> <li>Communication with others, including Rioters and third parties such as vendors, and/or players, including minors</li> <li>Accessing Company assets, secure digital systems, and networks</li> <li>Ensuring a safe interactive environment for players and other Rioters</li> </ul> These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.&nbsp;</div>

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As a Distinguished Engineer in Machine Learning for Safety at Roblox, you will lead the technical vision and execution of machine learning initiatives to ensure user safety and civility. You will be responsible for crafting and building large-scale machine learning models, mentoring engineers, and collaborating with cross-functional teams. This role involves making technical decisions, ensuring system reliability, and contributing to a safe and inclusive environment. You will report to the VP of Engineering for Trust and Safety.

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<div class="content-intro">Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.</div>As a Technical Director in the Safety organization at Roblox, you will drive the overall technical vision and execution for all machine learning initiatives focused on maintaining the safety and civility of our users. Our industry-leading safety features ensure Roblox remains a safe and inclusive environment for our community to express themselves creatively and share experiences without fear. The Safety org is the reason why Roblox is the safest place on the internet, protecting users You will be reporting to the VP of Engineering for Trust and Safety.from a content-focused perspective as the platform scales to serve different age groups and geographic locations. <h2>You Will:</h2> <ul> <li>Own the technical direction and implementation of machine learning solutions for safety-related systems</li> <li>Lead and mentor other engineers, fostering a culture of technical excellence and inclusivity</li> <li>Break down long-term product requirements into iterative deliverable stages, ensuring continuous improvement</li> <li>Craft and build large-scale machine learning models with billions of parameters, ensuring production-readiness</li> <li>Facilitate challenging technical decisions across multiple teams, demonstrating empathy and finding common understanding</li> <li>Collaborate with cross-functional teams to define and prioritize the machine learning roadmap</li> </ul> <h2>You Have:</h2> <ul> <li>15+ years of experience delivering and improving large-scale machine learning systems</li> <li>Proven expertise in creating and launching machine learning models from scratch</li> <li>Ability to handle data problems, train models with large datasets, and ensure system reliability at scale</li> <li>Experience with distributed systems, data architecture, and model extraction</li> <li>Strong programming skills and willingness to be hands-on as necessary</li> <li>Prior experience in a leadership role with a technical focus, including mentoring engineering teams</li> </ul> <h2>You Are: </h2> <ul> <li>A creative and strategic problem-solver, able to simplify complex issues while integrating fresh ideas</li> <li>Committed to fostering a diverse and inclusive workplace where everyone feels valued and supported</li> <li>Passionate about maintaining deep technical expertise while meeting end-user needs</li> <li>Knowledgeable about cutting-edge ML technologies, including LLMs</li> <li>Experienced in NLP or computer vision (preferred)</li> <li>Familiar with maintaining and evolving safety systems at scale (preferred)</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description">For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits.</div><div class="title">Annual Salary Range</div><div class="pay-range">$391,590—$448,990 USD</div></div></div><div class="content-conclusion">Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted). You’ll Love: <ul> <li>Industry-leading compensation package</li> <li>Excellent medical, dental, and vision coverage</li> <li>A rewarding 401k program</li> <li>Flexible vacation policy (varies by exemption status)</li> <li>Roflex - Flexible and supportive work policy </li> <li>Roblox Admin badge for your avatar</li> <li>At Roblox HQ: </li> <ul> <li>Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks</li> <li>Onsite fitness center and fitness program credit</li> <li>Annual CalTrain Go Pass</li> </ul> </ul> Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations for all candidates during the interview process.</div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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