Rocket Science


Developer Support Technician - Remote (South Wales) - Night Shift

Software Engineer - UI

Software Engineer (Mid - Senior)

Lead Software Engineer - Games

Engineering Manager - Games

Generalist Game Engineer

Software Engineer - Year in Industry - Cardiff

UI Technical Artist

Senior Producer

Rocket Science Group is seeking a Developer Support Technician for a remote night shift role in South Wales. This critical position involves day-to-day operations in the Mission Control Centre, executing 24/7/365 monitoring and incident management for Unity’s Multiplay game server hosting solution. Responsibilities include live service monitoring, technical support, process development, issue diagnosis, and player operations, ensuring flawless performance for customer games.

Game Production - Year in Industry - Brighton

Rocket Science Group is a co-development game studio specialising in multiplayer, platform services, publishing technology, and live operations for PC, console, and mobile titles. We have teams in Europe and North America and work in partnership with the game industry’s top creators.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Role:</h2>We’re looking for a Developer Support Technician to join our team as we build out a new team to support a new product offering.This is a critical role responsible for the day-to-day operations in our Mission Control Centre (MCC), the nerve centre for our Live Operations function.You will join a new team executing our 24/7/365 Monitoring and Incident Management processes and keeping our customer’s games operating flawlessly.We have recently taken responsibility for Unity’s Multiplay game server hosting solution. Initially, you’ll be focused on supporting the migration of existing customers and ensuring their technical solution is performing flawlessly.This is a Remote role based in South Wales. Please note we have an office in Cardiff City Centre so you will need to be flexible to come in from time to time.The role will consist of 4 x 10 hour night shifts with 3 days off per week including some weekend working,Salary: £30,000 - £35,000 + (£3,750 shift allowance) dependant on experience and skills.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You’ll Do:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Operations: Daily operations of the MCC, including monitoring live services, managing incident response, and ensuring optimal performance across all platforms.</li><li class="leading-relaxed">Technical Support: Be responsible for customer requests and tickets within committed SLA response times, whilst delivering outstanding customer experience with clear and effective interpersonal communication.</li><li class="leading-relaxed">Develop Processes: Create, refine, and follow policies and procedures for incident management, escalation, and communication to minimise downtime and impact on the player experience.</li><li class="leading-relaxed">Diagnose and troubleshoot issues: Utilise monitoring tools to identify root causes efficiently, perform basic debugging to restore backend services quickly during incidents.</li><li class="leading-relaxed">Player Operations: Operating our customer’s games on their behalf. This could include chat moderation, restoring in-game items, appeals against player suspensions, player support and more.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What We Value:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Customer First Approach: You will have experience in a customer facing role and put customer experience first in all interactions.</li><li class="leading-relaxed">Problem-Solving: The ability to think clearly and make decisive actions in high-stress situations, with a strong analytical mindset.</li><li class="leading-relaxed">Proactive Mindset: A commitment to proactive monitoring and resolution of issues before they become more serious.</li><li class="leading-relaxed">Technical Proficiency: Demonstrated capability in essential technical tasks, including (but not limited to) connecting to and diagnosing server faults, performing basic network debugging, and familiarity with scripting for automation and troubleshooting.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">You May Also Have:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in video game live operations, with backend systems and game server management.</li><li class="leading-relaxed">Experience working in a NOC or technical support environment, with an understanding of incident response protocols and service level agreements (SLAs)</li><li class="leading-relaxed">Familiarity with data and analytics platforms used for reporting on operational performance.</li><li class="leading-relaxed">Familiarity with help desk/ticketing software (e.g., Zendesk, Pylon, Jira).</li><li class="leading-relaxed">Experience writing technical documentation and runbooks.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What We Can Offer:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Remote Working: This role can be based fully from home and we will provide all equipment you need.</li><li class="leading-relaxed">Competitive Salary and Benefits Package: Your health and wellbeing is important to us, so we offer a variety of benefits including:</li><li class="leading-relaxed">Private Pension via Salary Sacrifice</li><li class="leading-relaxed">Optional Private Medical, Dental, and Vision Coverage</li><li class="leading-relaxed">Enhanced Annual Leave</li><li class="leading-relaxed">Annual Research Credit: We always encourage personal growth, so we provide all of our team members with an annual credit to further enhance your skills!</li><li class="leading-relaxed">Professional Development: We offer biannual reviews, as well as opportunities to collaborate across disciplines, internal tech talks, and the chance to learn from specialists with backgrounds from across the games and software development industries.</li><li class="leading-relaxed">Family Friendly: We understand the importance of family, which is why we offer 6 weeks full of Maternity, Paternity, and Adoption Leave to support you during this exciting time!</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">A Friendly Note from the Recruitment Team:</h2>Let us do the work for you: Even if your profile isn't an exact match for all of the qualifications listed above, we still want you to apply. Our team members come from a variety of different industries, not all of which are immediately relevant to game or software development, and we welcome all candidates of similarly varied backgrounds, communities, and identities.Rocket Science is an equal opportunity employer and is committed to providing a worry-free workplace void of discrimination or harassment. Rocket Scientists are expected to foster and champion an environment in which everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.Rocket Science does not accept unsolicited résumés from recruiters, employment agencies, or staffing firms.#li-remote

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Everlaw

Proposal Specialist

Staff or Principal Database Engineer

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dbt Labs

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CoinTracker

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Head of Finance

This role involves owning the day-to-day project management and process execution of RFP, RFI, and related questionnaire responses, with a particular focus on public sector and complex private-sector deals. You will coordinate cross-functional contributors, manage timelines and dependencies, and ensure high-quality, compliant, and on-brand responses are delivered on time. The position also focuses on optimizing processes and technology, utilizing tools like SiftHub and AI assistants for first-pass responses, compliance checks, and content organization, then refining this content with subject matter experts.

Staff/Principal AI Engineer

Director of Customer Success

People Operations Program Manager

Associate Product Marketing Manager

Manager of Customer Support

Manager, Product Lead

The role involves owning the day‑to‑day project management and process execution of our RFP, RFI, and related questionnaire responses, with a particular focus on public sector and complex private‑sector deals. You’ll coordinate cross‑functional contributors, manage timelines and dependencies, and ensure high‑quality, compliant, and on‑brand responses go out the door on time.Over the past year, this role has evolved from primarily writing individual answers to orchestrating the entire RFx lifecycle: building schedules, running kickoff and check‑in meetings, tracking review cycles, and partnering with sales teams and SMEs to keep long‑cycle opportunities moving without last‑second “fire drills.”You will also be a key process and technology optimizer for the proposals function. That includes using and improving tools like SiftHub and AI assistants (e.g., Gemini) for first‑pass responses, compliance checks, and content organization; then triaging and refining that content with SMEs to ensure quality, accuracy, and compliance; tuning prompts and templates; and capturing reusable knowledge so each new RFx is faster, more predictable, and more effective than the last.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Getting started</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals.</li><li class="leading-relaxed">We’re excited for you to learn, grow, and contribute right away. We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Key Responsibilities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own end‑to‑end RFx project management: Manage each assigned RFx (RFPs, RFIs, security & AI questionnaires, vendor assessments, etc.) as a discrete project, from intake through submission. Define and own assignment and tracking of  timelines, milestones, and owners, and keep all contributors aligned.</li><li class="leading-relaxed">Drive a scalable, high‑quality proposal process: Develop and keep updated; templates, proposal outlines, compliance matrices, and schedules to facilitate the proposal development process and meet submission deadlines, with a particular emphasis on consistency across public‑sector solicitations..</li><li class="leading-relaxed">Leverage and optimize AI and proposal tools: Use SiftHub and similar tools to generate first‑pass responses, manage RFx matrices, and perform compliance checks; triage and refine AI‑generated content in collaboration with subject matter experts while ensuring content is able to be reused in the future.</li><li class="leading-relaxed">Coordinate stakeholders: Partner with internal and external stakeholders to draft, route, and refine responses to detailed client deliverables</li><li class="leading-relaxed">Enable cross‑functional collaboration: Collaborate closely with account executives, solutions architects, and other stakeholders to align proposal strategy, tailor messaging to the client’s use case, and ensure that pricing, SOW language, and technical responses are internally consistent.</li><li class="leading-relaxed">Continuously improve how we work: Stay informed about industry trends in proposal management, public sector procurement, and legal tech / AI, sharing relevant insights with the team to refine our content and approach over time.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About you</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You have 1–3 years of experience in a project‑oriented, multi‑stakeholder environment role such as proposals, project management, sales operations, consulting, legal operations, technical writing, or a similar field. Direct RFx experience is a plus, but not strictly required for the right early‑career candidate.</li><li class="leading-relaxed">You are highly organized and process‑driven, comfortable managing multiple concurrent projects, deadlines, and stakeholders without dropping details, especially in long‑cycle public sector or enterprise deals.</li><li class="leading-relaxed">You have excellent writing, editing, and proofreading skills, with the ability to turn complex technical and legal information into clear, concise, and persuasive responses tailored to the audience.</li><li class="leading-relaxed">You are curious and comfortable with technology and AI, eager to experiment with tools like SiftHub, Gemini, and other AI assistants to improve quality and efficiency while maintaining sound judgment about when human review is required.</li><li class="leading-relaxed">You enjoy working cross‑functionally, building strong relationships with sales, solutions architecture, security & trust, legal, product, and finance, and you are adept at “chasing” inputs with empathy and clear communication rather than escalation.</li><li class="leading-relaxed">You are comfortable pushing back or asking clarifying questions when requests are unclear, incomplete, or risk over‑commitment, and you strive to protect both Everlaw and our customers by grounding responses in fact.</li><li class="leading-relaxed">You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for this role.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Pluses</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with proposal management software such as SiftHub, Responsive, Loopio, or similar tools.</li><li class="leading-relaxed">Exposure to public sector procurement (federal, state, or local government), including familiarity with RFP/RFI structures and evaluation criteria.</li><li class="leading-relaxed">Background or strong interest in AI, data privacy, or security as they relate to SaaS platforms.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Benefits</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">The expected hourly rate range for this role is between $42.79 and $53.85. The final offered hourly rate will be dependent upon many factors including the candidate’s experience and skills. The base pay range is subject to change in the future.</li><li class="leading-relaxed">Equity program</li><li class="leading-relaxed">401(k) retirement plan with company matching</li><li class="leading-relaxed">Health, dental, and vision</li><li class="leading-relaxed">Flexible Spending Accounts for health and dependent care expenses</li><li class="leading-relaxed">Paid parental leave and approximately 10 days (80 hours) per year of sick leave</li><li class="leading-relaxed">Seventeen paid vacation days plus 11 federal holidays</li><li class="leading-relaxed">Membership to <a href="https://www.joinmodernhealth.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Modern Health</a> to help employees prioritize mental health and wellness</li><li class="leading-relaxed">Annual allocation for Learning & Development opportunities and applicable professional membership dues</li><li class="leading-relaxed">Company-sponsored life and disability insurance</li><li class="leading-relaxed">Find out more about our <a href="https://www.everlaw.com/careers/employee-benefits/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Benefits and Perks</a></li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Perks</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work in our downtown Washington D.C. or midtown New York City office</li><li class="leading-relaxed">Equity program</li><li class="leading-relaxed">Flexible work-from-home days on Tuesdays and Fridays</li><li class="leading-relaxed">Monthly home internet reimbursement</li><li class="leading-relaxed">Select your preference of hardware (Mac or PC) and customize your desk setup</li><li class="leading-relaxed">Enjoy a wide variety of snacks and beverages in the office</li><li class="leading-relaxed">Bond over company-wide out-of-the-box events and fun activities with your team</li><li class="leading-relaxed">Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice</li><li class="leading-relaxed">Take advantage of learning and career development opportunities</li><li class="leading-relaxed">Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies</li><li class="leading-relaxed">One of <a href="https://blog.wealthfront.com/career-launching-companies-list/#companies-list" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Wealthfront’s 2021 Career Launching Companies</a>, and ranked #2 on the “<a href="https://www.everlaw.com/blog/2022/05/05/2022-bay-area-best-places-to-work/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">2022 Bay Area Best Places to Work</a>” list by the San Francisco Business Times and the Silicon Valley Business Journal</li><li class="leading-relaxed">One of <a href="https://www.prnewswire.com/news-releases/everlaw-named-to-fast-companys-50-most-innovative-companies-for-2022-301497930.html" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Fast Company’s World's Most Innovative Companies for 2022</a> and proud contributor of free ediscovery resources to benefit the greater good through <a href="https://www.everlaw.com/everlaw-for-good/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">“Everlaw for Good”</a></li><li class="leading-relaxed">#LI-BL1</li><li class="leading-relaxed">#LI-Hybrid</li></ul>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.