RokkerX

Sportsbook Support Analyst

Niantic

Computer Vision Software Engineer, London

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Niantic's AR Mapping team seeks a Computer Vision Software Engineer to build 3D world maps for their real-world Metaverse.  Responsibilities include designing, developing, and maintaining production computer vision systems to enhance AR capabilities, collaborating with cross-functional teams to deliver solutions, optimizing system complexity and time, writing high-performance code, and working with the research team to innovate in AR. The role involves working on solutions that will be used by millions.  The ideal candidate will have a Master's degree (or equivalent) in a related field and experience in production code (C++), computer vision, and machine learning.  In-office work is required two days a week (Tuesdays and Thursdays).

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<div class="job__description body"><div>Niantic’s Augmented Reality (AR) Mapping team seeks a Computer Vision Software Engineer to help build the 3D world maps that are the foundation for Niantic’s real world Metaverse and push the frontiers of Computer Vision and Machine Learning.
We are building the VPS and visual maps that help develop AR experiences to “inspire people to explore the world together”.
We’re a highly collaborative and engaging team, working to help algorithms evolve from concept to production at scale, and this is your chance to join us in our journey to map the world. We are all passionate about innovation, so we’re looking for engineers who want to learn and ship products that will be used by millions of developers and users.
<h3>Responsibilities</h3>
<ul>
<li>Design, develop and maintain production computer vision systems that are used to improve Niantic’s AR capabilities for the delight of our users.</li>
<li>Collaborate multi-functionally with products, operations and other engineering teams to ship state-of-the art computer vision solutions to enable new AR experiences.</li>
<li>Optimize complexity and time of solutions to make the best use of current technologies in cloud and/or mobile.</li>
<li>Write high performance code, debug solutions to complex problems that span systems, prioritize tasks effectively, and efficiently to meet agreed timelines.</li>
<li>Work with Niantic’s research team to invent, evaluate and help productionise solutions to push the boundaries of what can be done today in AR.</li>
<li>Collaborate with cross-functional team members and stakeholders, including regular and reliable attendance and participation in meetings.</li>
<li>Required in-office 2 days on Tuesday and Thursday.</li>
</ul>
<h3>Qualifications</h3>
<ul>
<li>Master-level qualification in Computer Science, Electrical Engineering, or a related field, or equivalent practical experience.</li>
<li>Experience writing production code in C++.</li>
<li>Solid understanding of computer vision, machine learning or similar concepts.</li>
<li>Ability to work in a fast-paced hybrid environment and handle stress appropriately and/or ability to solve practical problems and be sufficiently adaptable to handle dynamic situations with little advance notice.&nbsp;</li>
<li>Experience working on cross-functional teams with ability to communicate effectively through written and verbal communications, including asynchronous interactions with others.</li>
</ul>
<h3>Plus If…</h3>
<ul>
<li>PhD-level qualification in Computer Science, Electrical Engineering, mathematics, or a related field, or equivalent practical experience.</li>
<li>Demonstrated ability developing algorithms for image processing, computer vision or similar endeavors.</li>
<li>Experience implementing, hardening or optimizing 3d gaussian splatting, dense depth computation, multi-view reconstruction or other problems in 3D computer vision.</li>
</ul>
The total compensation package for this position includes a new hire offer base salary range of £87,300.00-£126,000.00 + bonus + equity + benefits.
Individual pay within this salary range is determined by work location and additional factors, including assessed job-related skills, experience, and relevant education or training. Your recruiter can answer any questions about new hire total compensation during the hiring process. An overview of benefit offerings for your location can be found on the careers page.
<h3>Join the Niantic team!</h3>
Niantic's global-scale augmented reality platform and digital map powers spatial computing experiences in the real world. Incubated out of the Maps team at Google, Niantic first created Ingress and then Pokémon GO, a cultural phenomenon and hit game played by tens of millions of people each month. Niantic’s Lightship platform, which powers Pokémon GO, also supports the company's other games including Pikmin Bloom, Peridot and Monster Hunter Now. Developers use Niantic’s platform to build their own AR applications and experiences, either with the Lightship Platform or directly through the web with 8th Wall.
We believe that cultivating a workplace where our people are supported and included is essential to creating great products our community will love. Our mission emphasizes seeking and hiring diverse voices, including those who are traditionally underrepresented in the technology industry, and we consider this to be one of the most important values we hold close.
Niantic is a hybrid first company. We believe that in person interaction and collaboration fosters creativity, a sense of community, and is critical to our future success as a company. Our hybrid work schedules allow for a mix of remote and in-office work.
We're a hard-working, fun, and exciting group who value intellectual curiosity and a passion for problem-solving! We have growing offices located in San Francisco, Sunnyvale, Palo Alto, Bellevue, Kansas, London, Tokyo, Hamburg, Hyderabad, and Zurich. #LI-HYBRID</div></div>

Sportsbook Support Analyst needed with strong passion for sports, problem-solving skills, and excellent communication. Handle inquiries, resolve technical issues, and maintain smooth operations.

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 About the job
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 RokkerX is a managed services provider that is all about bringing together top-notch teams in key spots around the world to help grow businesses in the iGaming industry. We value different cultures, take good care of our team, and make sure everyone has a great place to work together. In simple terms, RokkerX wants to help people and businesses everywhere reach their full potential by creating a supportive and dynamic global community. The opportunity:  Join our team as a Sportsbook Support Analyst and play a crucial role in the world of sports betting with one of the iGaming industry's giants. This job is perfect for anyone who loves sports and enjoys solving problems. Your passion for sports and knack for tackling challenges are the keys to securing this position. You'll be part of an always-ready team, providing top-notch support 24/7 to our Sportsbook teams and partners, ensuring they get the help they need quickly and efficiently. If you're eager to support our success and have a strong passion for sports coupled with great problem-solving skills, we can't wait to welcome you aboard! Role overview:  Dive into the heart of our dynamic Sportsbook operations as our Support Analyst, where every day brings new challenges and opportunities to shine. You'll be the crucial link that keeps our Sportsbook floor running smoothly, handling everything from urgent incidents to routine queries with speed and expertise. Imagine yourself in the center of action, coordinating solutions, managing communications with feed providers, and ensuring all trading, feed, and technical issues are resolved promptly. Your role is pivotal in maintaining the pulse of our operations, making quick decisions, and implementing fixes that keep our partners and clients in the game. With your keen eye for detail and passion for problem-solving, you'll not only support our current success but also shape the future of sports betting support. Key responsibilities of this role include:  <ul><li>Be the go-to person in the Sportsbook area and handle all questions and problems that come up. </li><li>Regularly talk with Sportsbook teams including Technology, Product, Risk and Trading to clarify and fix any issues. </li><li>Keep track of all Sportsbook problems and questions using our software. </li><li>Decide which tasks are most important and help fix big system issues using your knowledge. </li><li>Keep detailed records of all issues with trading, feeds, and tech stuff to help us keep track of and fix these problems. </li><li>Identify patterns, notice if problems keep happening, and escalate them to the relevant people. </li><li>Make sure the whole Sportsbook team knows about any big issues that could affect trading. </li><li>Make sure any event changes, mistakes, or customer goodwill actions are executed correctly and customers are promptly informed. </li><li>Use our internal tools to report on problems, errors, and any time the system is down. </li><li>Be in charge of talking to the feed providers to keep things running smoothly. </li><li>Make sure events in the system are set up and settled correctly. </li><li>Follow our established processes for escalating incidents and queries to senior management. </li></ul>
 The successful candidate will demonstrate:  We're dedicated to ensuring you hit the ground running with our onboarding program, equipping you with in-depth training on our systems and procedures. Just bring these essential qualities and skills to the table, and you're set to flourish with us:  <ul><li>Love for sports - if you're passionate about sports and know the big games and teams well, plus have some knowledge about betting and how it works, you're in the right place. </li><li>Customer-first mindset - if you've worked with customers before, especially in sports betting, that's great. </li><li>Communication skills - you should be good at explaining things simply and changing how you talk depending on the audience. </li><li>Handling challenges - stay calm and make accurate, stress-free decisions in high-pressure situations. </li><li>Microsoft Office 365 - good command of Excel, Outlook, and Teams for efficient daily operations. </li><li>Detail-oriented and proactive - you notice the small, important details, quickly decide what's most important, and jump in to solve problems before anyone else even sees them. </li><li>Eagerness to learn and grow - wanting to get better at what you do and learn all about the sports betting world. </li><li>Fluent in English - ability to communicate clearly and effectively in English. </li><li>Flexibility - being okay with working at different times, since we're here for our customers all day, every day, and sports happen around the clock. </li></ul>
 Why Join Our Team?  Step into a role that will profoundly impact your career trajectory. Beyond just a job, you'll join forces with a leading team of industry experts—exceptionally skilled professionals who happen to be nice and friendly people as well. Apart from this, we offer a compelling package that recognizes and rewards your contribution:  <ul><li>Remuneration package that meets the highest industry standards. </li><li>Performance-based Bonus Plan that reflect your achievements and contributions towards our shared objectives. </li><li>Benefit from a Flexible Working Schedule that fits your lifestyle. </li><li>Earn an extra 30% for working night shifts. </li><li>Comprehensive Private Healthcare, with Dentalcare too. </li><li>Enjoy daily meals with our Food Vouchers. </li><li>Free Gym Membership to keep you healthy and energized. </li><li>Get around with a complimentary Public Transport Pass. </li><li>Unlimited access to Live Sport Streaming. </li><li>Exclusive invites to our Social Events and Gatherings. </li><li>Convenient Car Parking just for you. </li></ul>
 Join us to not only advance your career but also to become part of a dynamic team that values growth and excellence. 
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