ROLLER

Enterprise Account Executive

Sales Development Representative

Mid-Market Account Executive

Senior Marketing Operations Manager

Business Development Representative (German-speaking)

Training & Implementation Manager

Training and Implementation Manager - Contract

Manager of Customer Onboarding

As an Enterprise Account Executive, you will be pivotal in expanding ROLLER's reach into the enterprise market. You will leverage extensive experience in SaaS sales to engage with high-value prospects, understand their business needs, and offer tailored solutions. This hybrid role involves strategic input and collaborative work with internal teams to ensure a seamless customer journey from initial contact to deal closure and beyond. You will develop and execute strategic plans to acquire new enterprise-level customers, nurture existing relationships for upselling, and manage the entire sales cycle to meet or exceed sales targets.

Scaled Customer Success Manager

<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">About ROLLER</h1><p class="my-4 text-gray-700 leading-relaxed">ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.</p><p class="my-4 text-gray-700 leading-relaxed">But here's the best part: our team. We're a group of 300+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.</p><p class="my-4 text-gray-700 leading-relaxed">We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Role</h3><p class="my-4 text-gray-700 leading-relaxed">As an Enterprise Account Executive, you will be pivotal in expanding our reach into the enterprise market. You'll leverage your extensive experience in SaaS sales to engage with high-value prospects, understanding their business needs and offering tailored solutions that align to them.</p><p class="my-4 text-gray-700 leading-relaxed">This role is a hybrid (in-office/remote) opportunity that involves a high level of strategic input, as well as working collaboratively with internal teams to ensure a seamless customer journey from initial contact to deal closure and beyond.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Do</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Develop and execute strategic plans to acquire new enterprise-level customers while nurturing existing relationships to identify upselling opportunities.</li><li class="leading-relaxed">Know our market and be a trusted advisor to prospects' senior leadership.</li><li class="leading-relaxed">Conduct in-depth discovery sessions to fully understand the strategic needs of prospects and deliver compelling presentations that demonstrate the ROI of ROLLER's solutions for their business needs.</li><li class="leading-relaxed">Manage the entire sales cycle, from lead generation to close, ensuring you meet or exceed your quarterly and annual sales targets.</li><li class="leading-relaxed">Collaborate with cross-functional teams to formulate and implement effective sales strategies and customer success initiatives.</li><li class="leading-relaxed">Maintain accurate and timely customer, pipeline, and forecast data.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About You</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You are based in Melbourne or Sydney, Australia.</li><li class="leading-relaxed">You thrive in a hybrid work environment, adept at balancing in-person collaboration with remote tasks, and enjoy the dynamic nature of such roles.</li><li class="leading-relaxed">You have a Bachelor’s degree in Business, Marketing, Sales, or a related field.</li><li class="leading-relaxed">You bring a minimum of 7-10 years of SaaS sales experience, ideally within a similar industry.</li><li class="leading-relaxed">Your track record of consistently exceeding sales quotas speaks to your strong sales acumen and commitment to results.</li><li class="leading-relaxed">As a strategic thinker, you are adept at understanding customer needs and aligning them with product offerings to maximize customer satisfaction and revenue growth.</li><li class="leading-relaxed">Excellent communication and interpersonal skills enable you to thrive in a collaborative team environment.</li><li class="leading-relaxed">You are willing to travel as needed and are proficient with CRM tools like Salesforce, Gong, Microsoft Office, and Google Suite.</li><li class="leading-relaxed">Drive, grit, and being a team player are integral to your success.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Additional Skills</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Thrive in a fast-paced environment with the ability to prioritize and multitask effectively.</li><li class="leading-relaxed">Demonstrates resourcefulness, creativity, and strategic thinking in troubleshooting problems.</li><li class="leading-relaxed">Capable of working in dynamic environments where requirements are not always clearly defined, and priorities can change frequently.</li><li class="leading-relaxed">Self-motivated and self-directed; quick to learn and adapt to new processes.</li><li class="leading-relaxed">Excellent attention to detail, ensuring precise documentation and follow-through.</li><li class="leading-relaxed">Strong English communication and documentation skills.</li><li class="leading-relaxed">Comfortable supporting and collaborating with global customers across multiple time zones.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Perks!</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our <a href="https://www.capterra.com/p/164715/ROLLER/reviews/" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Capterra</a> and <a href="https://www.g2.com/products/roller-software/reviews#reviews" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">G2</a> reviews.</li><li class="leading-relaxed">4 ROLLER Recharge days per year – when we hit our goals each quarter, we take a well-earned day off together to relax, recharge, and celebrate our wins.</li><li class="leading-relaxed">Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!</li><li class="leading-relaxed">Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.</li><li class="leading-relaxed">16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.</li><li class="leading-relaxed">Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!</li><li class="leading-relaxed">Individual learning & development budget plus genuine career growth opportunities as we continue to expand!</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You Can Expect</h3><p class="my-4 text-gray-700 leading-relaxed">1.  <strong>Initial call with our Talent Acquisition Manager</strong></p><p class="my-4 text-gray-700 leading-relaxed">You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.</p><p class="my-4 text-gray-700 leading-relaxed">2.  <strong>Interview with the Hiring Manager</strong></p><p class="my-4 text-gray-700 leading-relaxed">You'll get to meet with the hiring manager to learn more about the role & ROLLER whilst also talking through your experience in more detail.</p><p class="my-4 text-gray-700 leading-relaxed">3.  <strong>Sales Case Study</strong></p><p class="my-4 text-gray-700 leading-relaxed">You will demonstrate your ability to develop a quantitative Return on Investment (ROI) presentation for a prospective customer.</p><p class="my-4 text-gray-700 leading-relaxed">4.  <strong>Loop Interviews</strong></p><p class="my-4 text-gray-700 leading-relaxed">This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for!</p><p class="my-4 text-gray-700 leading-relaxed">5.  <strong>Role Play Presentation</strong></p><p class="my-4 text-gray-700 leading-relaxed">This is where you will get to assemble all you have learned during the interview process for an onsite discovery call and presentation.</p><p class="my-4 text-gray-700 leading-relaxed">6.  <strong>Offer</strong></p><p class="my-4 text-gray-700 leading-relaxed">If all lights are green and the fit feel right, we'll conduct reference checks and you'll receive an offer to join!</p><p class="my-4 text-gray-700 leading-relaxed">**_Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment</p><p class="my-4 text-gray-700 leading-relaxed">_**#LI-hybrid</p>

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Sr Program Manager – Strategic Accounts

Billing Officer

Senior Support Manager

ROLLER is a global SaaS company in the leisure and attractions industry, providing seamless ticketing, point-of-sale, self-service kiosks, memberships, and digital waivers. As a Senior Customer Program Manager – Strategic Accounts, you will ensure executional excellence, value realization, and cross-functional alignment throughout the customer lifecycle, from pilot discovery to scaled deployment. You will orchestrate strategic pilots, drive customer accountability, and standardize playbook execution, working with various internal teams to deliver cohesive, outcome-driven customer experiences.

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About ROLLER</h2><p class="my-4 text-gray-700 leading-relaxed">ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we’re here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-service kiosks, memberships, and digital waiver processes.</p><p class="my-4 text-gray-700 leading-relaxed">But here’s the best part: our team. We’re a group of 200+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We’re aiming high and believe that the possibilities are endless. As we continue to grow globally, we’re excited to write our success story and have fun along the way.</p><p class="my-4 text-gray-700 leading-relaxed">We genuinely love what we do, and we’re looking for like-minded people to join us on this amazing journey. If you’re ready to be part of a dynamic team and make a real impact, come aboard and let’s create some unforgettable experiences together at ROLLER!</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Role</h3><p class="my-4 text-gray-700 leading-relaxed">As a Senior Customer Program Manager – Strategic Accounts within our onboarding team, you’ll ensure executional excellence, value realization, and cross-functional alignment throughout the customer lifecycle—from pilot discovery to scaled deployment. You’ll orchestrate strategic pilots and implementations, drive customer accountability, and standardize playbook execution.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Manage the full lifecycle of strategic pilots and implementations, from pilot or partnership kickoff through post-implementation wrap-up, ensuring timelines, scope, and success criteria are met.</li><li class="leading-relaxed">Act as the central point of coordination between Sales, Business Value Consultants, Implementation, Sales Engineering, and Marketing to deliver cohesive, outcome-driven customer experiences.</li><li class="leading-relaxed">Facilitate regular project updates, steering committee meetings, and escalation calls with both internal teams and customer stakeholders to ensure alignment and accountability.</li><li class="leading-relaxed">Work closely with Business Value Consultants to operationalize ROI frameworks—ensuring teams are delivering toward measurable outcomes that align with the value promised pre-sale.</li><li class="leading-relaxed">Collaborate with Sales and Solution Engineers to define the scope, deliverables, timelines, and resourcing requirements for SOWs. Ensure SOWs are aligned with customer expectations, technical feasibility, and business outcomes.</li><li class="leading-relaxed">Collaborate with technical and implementation teams to ensure data sources, integrations, and reporting structures are in place to accurately track pilot outcomes and success metrics.</li><li class="leading-relaxed">Identify roadblocks and surface them early to the appropriate teams. Own mitigation strategies to keep pilots on track and aligned with strategic goals.</li><li class="leading-relaxed">Develop and continuously improve project templates, governance structures, handoff playbooks, and success frameworks that can scale across verticals and deal sizes.</li><li class="leading-relaxed">Partner with Account Executives to ensure pilots are set up to transition into expansion, renewals, or full rollouts with value stories and performance evidence already in place.</li><li class="leading-relaxed">Participate in executive reviews and support the AE in presenting results, recommendations, and next steps to key customer stakeholders.</li><li class="leading-relaxed">Work with Product Ops, GTM Systems, and other stakeholders to improve visibility, reporting, and automation of project management workflows.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About You</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You have 10+ years of experience managing complex, multi-stakeholder projects from kickoff through delivery, ensuring alignment to business outcomes, not just timelines.</li><li class="leading-relaxed">You excel at working across Sales, Solutions Engineering, Implementation, and Product teams, keeping everyone coordinated and focused on the customer.</li><li class="leading-relaxed">PMP, PgMP, PMI-ACP, PRINCE2, or equivalent certifications are strongly preferred. You demonstrates formal training in project governance, risk mitigation, and stakeholder management.</li><li class="leading-relaxed">You're confident leading external meetings, steering committees, and status updates with senior stakeholders, and can drive accountability without escalating friction.</li><li class="leading-relaxed">You’ve partnered with Sales and technical teams to draft Statements of Work that are clear, achievable, and aligned to both the customer’s goals and internal delivery capabilities.</li><li class="leading-relaxed">You bring strong organizational skills and process orientation, with the ability to manage multiple workstreams and deadlines without losing sight of the details.</li><li class="leading-relaxed">You understand how to tie implementation activities back to measurable business outcomes and are comfortable translating strategy into execution plans.</li><li class="leading-relaxed">You thrive in fast-paced environments where not everything is defined, and you know how to create structure, solve blockers, and move work forward.</li><li class="leading-relaxed">You’re experienced with project management platforms (e.g., Asana, Smartsheet, or similar), CRM tools (e.g., Salesforce), and ideally have familiarity with customer data and reporting tools.</li><li class="leading-relaxed">You act like an owner. You don’t wait to be told what to do—you anticipate needs, raise flags early, and take initiative to drive outcomes.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Perks!</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You get to work on a category-leading product that customers love in a fun, high-growth industry! Check our <a href="https://www.capterra.com/p/164715/ROLLER/reviews/" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Capterra</a> and <a href="https://www.g2.com/products/roller-software/reviews#reviews" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">G2</a> reviews.</li><li class="leading-relaxed">Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!</li><li class="leading-relaxed">Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You Can Expect</h3><p class="my-4 text-gray-700 leading-relaxed">1. <strong>Initial call with our Talent Acquisition Manager:</strong> You’ll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations, and you can check off any initial questions you might have.</p><p class="my-4 text-gray-700 leading-relaxed">2. <strong>Interview with Hiring Manager</strong> – Meet our Director of Customer Onboarding to dive deeper into your background and the role.</p><p class="my-4 text-gray-700 leading-relaxed">3. <strong>Loop Interviews:</strong> This is where you will get to meet our wider ROLLER team to do a ‘vibe check’ on us to make sure our culture & vibe meet what you are looking for!</p><p class="my-4 text-gray-700 leading-relaxed">4. <strong>Offer:</strong> If all lights are green and the fit feels right, we’ll conduct reference checks and you’ll receive an offer to join!</p><p class="my-4 text-gray-700 leading-relaxed"><em>Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment.</em></p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Enterprise Account Executive

Sales Development Representative

Mid-Market Account Executive

Senior Marketing Operations Manager

Business Development Representative (German-speaking)

Enterprise Account Executive

Training & Implementation Manager

Training and Implementation Manager - Contract

Manager of Customer Onboarding

Job Details