Russell Investments is aleading outsourcedCIO(OCIO) partner and global investment solutions firm providing a wide range of investment capabilities to institutional investors, financial intermediaries, and individual investors around the world. Building on an 88-year legacy of continuous innovation to deliver exceptional value to clients, Russell Investments works every day to improve the financial security of its clients. The firm has over $1 trillion in assets under advisement (as of December 31, 2023) and $302.7billion in assets under management (as of March 31, 2024). Headquartered in Seattle, Washington, Russell Investments has offices in 16 cities around the world, including London, New York, Toronto, Sydney, Tokyo, Mumbai, and Shanghai.

Ruselle Investments

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As a Sales Data Operations Manager at Russell Investments, you will be responsible for sourcing, validating, and enriching data across multiple providers to support U.S. and Canadian retail businesses. This player/coach role involves setting direction, managing critical processes, vendor relationships, and advanced data analysis to ensure reliable and comprehensive insight into client transactions and holdings. You will ensure service delivery standards are met, maintain process integrity, and support informed decision-making across the business.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Business Unit:</h2>Global Distribution Operations<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Salary Range:</h2>$130,000 USD - $145,000 USDSpecific compensation will be based on candidate’s experience, skills, qualifications, commercial considerations, and other job-related factors permitted by law. At Russell Investments, salary is just one part of our compensation package. Our total rewards approach includes an annual performance bonus (subject to eligibility criteria) in addition to participation in our competitive benefits programs including healthcare, retirement, vacation, and wellbeing programs.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description:</h2>Every day, we work to strengthen the financial security of our clients and investors. Joining our organization means becoming part of a dedicated team that values discipline, accountability, and the meaningful impact of our work.As a Sales Data Operations Manager, you will be responsible for sourcing, validating, and enriching data across multiple providers to support our U.S. and Canadian retail businesses. Your oversight ensures that our sales organization has reliable and comprehensive insight into client transactions and holdings across mutual funds, separate accounts and ETFs. This role requires a high degree of rigor in managing external service providers, maintaining process integrity, and supporting informed decision-making at all levels of the business.This is a player/coach position: you will set direction while also managing critical processes, vendor relationships, and advanced data analysis to ensure service delivery standards are met.This role will provide you the opportunity for:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">High visibility across Sales, Finance, Product, and Technology partners</li><li class="leading-relaxed">Opportunity to deepen technical and business expertise</li><li class="leading-relaxed">Exposure to enterprise data platforms and reporting ecosystem</li></ul>Core Responsibilities<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Direct the relationship with external service providers (e.g. SS&C SalesConnect, Broadridge, …), ensuring service-level agreements and contractual obligations are consistently met. Review and approve configuration settings, business rules, and territory updates.</li><li class="leading-relaxed">Establish and maintain reconciliation processes that validate data accuracy against books of record, ensuring integrity through each stage of the acquisition and aggregation process. Provide reliability metrics to stakeholders, including sales management, finance, and senior leadership.</li><li class="leading-relaxed">Oversee the documentation of team processes and procedures, approving exceptions such as overrides and territory changes.</li><li class="leading-relaxed">Partner with distribution partners and product teams to identify and integrate new data sources into existing reporting structures.</li><li class="leading-relaxed">Collaborate with U.S. sales management to define data requirements and deliver solutions that support proactive sales engagement and responsive business decision-making.</li><li class="leading-relaxed">Provide guidance to internal associates, particularly in the interpretation and use of sales data.</li><li class="leading-relaxed">Identify and implement process improvements to enhance efficiency in data acquisition, vendor engagement, and downstream reporting.</li><li class="leading-relaxed">Prepare and deliver concise presentations to senior management, summarizing key findings, issues, and recommendations.</li><li class="leading-relaxed">Demonstrate proactive communication and problem-solving to quickly identify, escalate, and resolve issues impacting service or data quality.</li></ul>Qualifications<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of 5 years of experience in asset management data operations or related fields, including at least 3 years in a leadership or supervisory role.</li><li class="leading-relaxed">Demonstrated success in managing external service providers, including escalation to senior leadership when necessary.</li><li class="leading-relaxed">Strong understanding of trading systems, intermediary distribution and managed account platforms, shareholder accounting, and operational transaction systems.</li><li class="leading-relaxed">Demonstrated knowledge of data management practices, stewardship, and relational database principles.</li><li class="leading-relaxed">Proven ability to analyze large data sets, perform reallocations, and deliver actionable business insights.</li><li class="leading-relaxed">Strong business acumen with direct experience in mutual fund operations.</li><li class="leading-relaxed">Excellent organizational, written, and oral communication skills, with the ability to present findings clearly to senior leadership.</li><li class="leading-relaxed">Skilled in setting goals, coaching teams, and aligning work with organizational objectives.</li><li class="leading-relaxed">Ability to manage multiple projects concurrently while maintaining a high level of attention to detail.</li><li class="leading-relaxed">Commitment to discretion and confidentiality in all client and business interactions.</li></ul>This role is not eligible for employment-based immigration sponsorship. Applicants must be legally authorized to work in the United States without employer sponsorship, now or in the future.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Equal Employment Opportunity</h2>Russell Investments is committed to providing equal employment opportunities for all associates and employment applicants regardless of race, religion, ancestry, creed, color, gender (including gender identity which refers to a person's actual or perceived sex, and includes self-image, appearance, behavior or expression, whether or not different from that traditionally associated with a person's biological sex), age, national origin, citizenship status, disability, medical condition, military status, veteran status, marital status, sexual orientation, past or present unemployment status , or any other characteristic protected by law.

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