Saama Technologies, Inc.

GCP Datawarehouse Technical Manager (Healthcare)

Senior Software Engineer 1

Senior Site Reliability Engineer

This role requires a skilled Technical Manager with expertise in Healthcare Data Analytics and GCP to lead the design, implementation, and maintenance of enterprise data warehousing solutions.  Responsibilities include strategic planning, data integration and ETL management, project management, team management, technology innovation, and operational management.  The ideal candidate will have 12+ years of experience in data warehousing, with 4+ years in a management role, and proficiency in GCP Cloud, data warehousing, Healthcare Data Analytics, ETL processes, data modeling, and BI tools.  They will oversee technical teams, manage data integration projects, and ensure high-performance, scalable, and reliable data warehousing solutions. The position involves remote work with occasional travel to client sites.

<div class="jv-job-detail-description" ng-non-bindable="">
 <h3>Description</h3>
 
 <div style="margin-bottom: 0.0in;"><div style="margin-bottom: 0.0in;"><div dir="ltr" style="font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><div style="margin-bottom: 0.0in;"><div style="margin-bottom: 0.0in;"><div style="margin-bottom: 0.0in;"><div style="margin-bottom: 0.0in;"><div style="margin-bottom: 0.0in;">We are seeking a skilled and experienced Technical Manager specializing in Healthcare Data Analytics with expertise in Google Cloud&nbsp; Platform (GCP), to lead the design, implementation, and maintenance of Enterprise data warehousing solutions. The ideal candidate will manage technical teams, oversee data integration projects, and ensure the delivery of high-performance, scalable, and reliable data warehousing solutions.</div><div style="margin-bottom: 0.0in;"></div><div style="margin-bottom: 0.0in;">Key Responsibilities:</div><ul style="margin-top: 0.0px;"><li>Strategic Planning and Leadership: Lead the design and architecture of enterprise-level data warehouse solutions. Develop and execute data warehousing strategies that align with business objectives. Provide technical leadership and mentoring to the team.</li><li>Data Integration and ETL Management: Oversee the development and optimization of ETL (Extract, Transform, Load) processes. Ensure efficient data extraction from multiple sources and accurate data transformation. Manage data quality, security, and governance standards.</li><li>Project Management: Collaborate with stakeholders to gather business requirements and translate them into technical specifications. Plan, schedule, and execute data warehousing projects, ensuring timely delivery. Manage budgets, resources, and risk mitigation strategies for projects.</li><li>Team Management: Supervise and manage a team of database administrators, data engineers, and analysts. Conduct performance reviews, provide training, and promote professional development.</li><li>Technology and Innovation: Stay updated on the latest trends and technologies in data warehousing and big data. Evaluate and implement new tools and methodologies to improve data warehousing processes. Optimize data storage and retrieval for performance and scalability.</li><li>Operational Management: Monitor and maintain the health of data warehouse systems, ensuring high availability. Troubleshoot and resolve technical issues. Create documentation for processes, systems, and policies.</li></ul><div style="margin-bottom: 0.0in;"></div><div style="margin-bottom: 0.0in;">Qualifications:</div><ul style="margin-top: 0.0px;"><li>Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred).</li><li>12+ years of experience in data warehousing, with 4+ years in a managerial or leadership role.</li><li>Proven experience in GCP Cloud, data warehousing, Healthcare Data Analytics and ETL processes.</li><li>Proficiency in data warehousing concepts, ETL tools (e.g., Informatica, Talend), and database management systems (e.g., SQL Server, Oracle, Snowflake).</li><li>Strong knowledge of data modeling, BI tools (e.g., Tableau, Power BI),</li><li>Strong Knowledge of cloud-based data platforms (e.g., AWS, Azure, GCP).</li><li>Proven experience with agile methodologies and project management frameworks.</li><li>Excellent communication, problem-solving, and team management skills.</li><li>Remote/ Travel to client place for any meeting/ workshops.</li></ul></div></div></div></div></div></div></div>
 
 </div>

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The Payments and Fraud Shift Leader is responsible for handling payment-related inquiries from customers and internal or external parties. This role aims to provide exceptional customer service by prioritizing the customer and facilitating internal communication, offering guidance to payments analysts. Responsibilities include task allocation, being the first point of contact for third-party providers, managing issues during the shift, answering escalations from customer support, handling payment queries via various channels, cooperating with the Payments and Fraud Team Leader, improving procedures, raising trends, and ensuring minimal downtime for tech issues. Additionally, the leader will be a point of contact for payment and fraud-related questions, processing internal crediting requests, assisting team members, applying fraud prevention rules, helping process payments, and maintaining a positive work environment.

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<h2>Overview:&nbsp;</h2>
The function of the Payments&nbsp;and&nbsp;Fraud Shift Leader is to handle contacts related to payments queries raised by customers or any internal or external parties. The aim is to provide an outstanding customer service experience by putting the customer first in every action and facilitate internal communication, as well as offer guidance to payments analysts.&nbsp;
<h2>Main Responsibilities:&nbsp;</h2>
The main responsibilities include but are not limited to:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Allocation and prioritization of task during the shift.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Being the first line of contact for 3rd party providers regarding payments related issues.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Taking ownership of any issues occurring during their shift, effectively manage the issue and take the most efficient course of action to minimize customer impact as well as work load.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Answering escalations&nbsp;from&nbsp;customer support and following up on the&nbsp;timely resolution of issues.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Handling&nbsp;of&nbsp;payments&nbsp;and risk&nbsp;queries and escalations from&nbsp;customer support via chat,&nbsp;IM&nbsp;and&nbsp;emails.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Cooperate with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;on any issues facing the team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Work together with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;in order to improve and maintain procedures within the Payments Team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Raise any trends in escalations, denoting a possible generic issue with anything payment related.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Ensuring that ongoing tech issues are monitored and proper follow&nbsp;up&nbsp;is done to ensure minimal down time&nbsp;and customer impact.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Point of contact for any payment&nbsp;and&nbsp;fraud&nbsp;related issues or questions.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Processing of internal crediting requests.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Be a point of assistance to&nbsp;the other team members when the need arises.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Ensuring that fraud and risk prevention rules are followed and applied when processing any of the Payments&nbsp;and&nbsp;Fraud&nbsp;Shift Leader tasks.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Help in processing payments when needed and any other&nbsp;additional tasks when required.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Help to create and maintain an effective and positive working environment.&nbsp;</li>
</ul>
<h2>Reporting:&nbsp;&nbsp;</h2>
To&nbsp;Payments&nbsp;and&nbsp;Fraud Team Leader.
<h2>Extra awesome:</h2>
<ul>
<li>Speaks a multitude of languages including fluency English</li>
<li>Invested knowledge in iGaming&nbsp;</li>
<li>Knowledge of a wide variety of payment providers and processes</li>
</ul>
&nbsp;
<h2 style="text-align: center;">Challenge accepted?</h2>
We offer a fun and challenging role in a collaborative and dynamic environment. For the right person there are many different career paths at Betsson, both if you want to deepen your technical skills or work with leadership in the future.
<h6 style="text-align: center;">By submitting your application, you understand that your personal data will be processed as set out in our <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.betssongroup.com%2Fprivacy-policy%2F&amp;data=02%7C01%7C%7Cdf880949479641f0ff9808d80186cf32%7Cc514bc364b3348d2bbb1a3c97d4bf41d%7C0%7C0%7C637261025803833173&amp;sdata=1ckgbi0LOpEfEI6T33fEggTW87I84SLdCYd6sLaHRGk%3D&amp;reserved=0">Privacy Policy</a></h6>

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