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Account Management Operations Specialist – Hospitality Solutions

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Sabre is seeking an Account Management Operations Specialist for its global Hospitality Solutions team. This role involves supporting account managers and managing a portfolio of low-touch hotel accounts. Key responsibilities include customer interactions, reporting, cross-functional coordination, and ensuring exceptional service delivery. The specialist will manage Salesforce processes, handle case escalations, and provide transitional support, requiring strong attention to detail and a customer-first mindset in a fast-paced, collaborative environment.

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Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.Simply put, we connect people with moments that matter.We are seeking an Account Management Operations Specialist to join our global Hospitality Solutions team, where innovation knows no borders. This team leads with impact—supporting hoteliers around the world with scalable, data-driven tools to elevate guest experiences and drive revenue. With an inclusive culture that embraces a flexible work environment, we foster a spirit of collaboration fueled by boldness, curiosity and commitment that empowers us all to win together.As an Account Management Operations Specialist, you will support our account management team and own a portfolio of low-touch hotel accounts. You will manage customer interactions, reporting processes and cross-functional coordination to ensure exceptional service delivery. This role requires strong attention to detail, a customer-first mindset and the ability to thrive in a fast-paced, collaborative environment.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support account managers in preparing customer business reviews, extracting reports and coordinating audits.</li><li class="leading-relaxed">Own a portfolio of low-touch hotel accounts, delivering support and escalating complex needs as required.</li><li class="leading-relaxed">Manage Salesforce processes, reporting needs and internal coordination for case escalations and billing.</li><li class="leading-relaxed">Act as a liaison across functions to resolve customer issues in a timely, professional manner.</li><li class="leading-relaxed">Provide transitional support during customer handovers or extended account manager absences.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Preferred qualifications and education</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum 2 years of experience in hospitality, preferably in central reservations systems (CRS) or hotel operations.</li><li class="leading-relaxed">Intermediate to advanced skills with Microsoft Office 365 apps such as Excel, Outlook and PowerPoint. Knowledge of Salesforce CRM or equivalent platforms is a plus.</li><li class="leading-relaxed">Strong time management skills with ability to handle multiple projects independently.</li><li class="leading-relaxed">Proven ability to work remotely as part of a global, cross-functional team.</li><li class="leading-relaxed">Fluent in English (written and verbal); Cantonese proficiency preferred.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Benefits</h2>Benefits are not one-size fits all which is why we go beyond the traditional medical and financial benefits to offer perks that promote total well-being. We offer a comprehensive package designed to help you shift into your best self:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Competitive pay and performance-based bonuses</li><li class="leading-relaxed">Flexible work options</li><li class="leading-relaxed">Comprehensive healthcare coverage</li><li class="leading-relaxed">Generous PTO and holidays</li><li class="leading-relaxed">Strong retirement planning support</li><li class="leading-relaxed">Family-friendly benefits</li><li class="leading-relaxed">Professional development opportunities</li></ul>We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.#LI-Remote#LI-MF1

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Electronic Arts is seeking a seasoned QA Manager/Development Director for Battlefield Quality Verification (QV) to provide strategic and operational leadership for the Battlefield Motive QV team in Montreal. This role involves overseeing strategic delivery of AAA titles from conception to post-launch, building and guiding a robust team of QA Analysts, collaborating with development teams, anticipating bottlenecks, driving QA evolution through defect prevention and test automation, and managing project financials. The director will ensure projects are completed punctually, within budget, and uphold high-quality standards.

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We believe that phenomenal games start with diverse teams, mirroring the players and communities we serve.We are seeking a seasoned QA Manager/ Development Director with a passion for quality and innovation to join us as a QV Development Director for Battlefield, providing strategic support for the Motive team. You will play a pivotal role in overseeing QV project strategy and execution, collaborating with leaders across Battlefield QV, development teams, and stakeholders. Your primary responsibility will be to ensure project deliverables are completed punctually and within budget while upholding Battlefield's high-quality standards.Role OverviewAs a Development Director for Battlefield, you will provide strategic and operational leadership for the Battlefield Motive QV team. You will harness your experience to promote collaboration, drive innovation, enhance QA practices, share expertise, and advocate for superior game design and implementation.Your responsibilities will include but are not limited to:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Overseeing strategic delivery of major aspects of a AAA title from conception to post-launch.</li><li class="leading-relaxed">Building and guiding a robust team of QA Analysts, focusing on hiring, mentoring, training, and professional development.</li><li class="leading-relaxed">Collaborating with QV analysts and game feature development teams to define requirements and specifications.</li><li class="leading-relaxed">Anticipating bottlenecks, escalating to management, prioritizing tasks, balancing business needs against technical constraints, and fostering partner engagement.</li><li class="leading-relaxed">Driving QA evolution through championing defect prevention/containment and test automation.</li><li class="leading-relaxed">Proactively identifying, reporting, mitigating and escalating project risks to ensure smooth project progression and the minimization of unforeseen challenges.</li><li class="leading-relaxed">Managing financial aspects of the project, including budgeting, forecasting, and financial analysis to ensure cost-effectiveness and financial efficiency.</li></ul>Key Requirements:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Passion for quality</li><li class="leading-relaxed">Bachelor’s degree or equivalent industry experience</li><li class="leading-relaxed">7+ years of game or software development QA experience, including 4+ years in a managerial role.</li><li class="leading-relaxed">Experience working with remote teams.</li><li class="leading-relaxed">Excellent written and verbal communication skills.</li></ul>Desirable:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Familiarity with applications such as JIRA, Confluence, DevTest, or TestRail.</li><li class="leading-relaxed">Experience with Agile methodologies (Scrum, Kanban)</li><li class="leading-relaxed">Proficiency in data analysis and visualization tools such as Power Bi</li><li class="leading-relaxed">Experience with test automation and telemetry systems</li></ul>Join us and let's create amazing gaming experiences together! We are dedicated to providing everyone the chance to express themselves and be their very best as we all work towards a common cause. Are you a seasoned senior manager who knows "we can do better", and has the desire to walk that path? Then we want to hear from you!About Electronic ArtsWe’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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