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Sr Client Services Project Manager (Aven Hospitality)

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The Lead Implementation Project Manager at Aven Hospitality is responsible for the successful delivery of complex and high-impact product implementations. This role involves hands-on ownership of strategic customer engagements, providing day-to-day leadership and guidance to a team of Implementation Managers. The manager ensures consistent execution standards, strong consultative engagement, and continuous improvement. Key responsibilities include leading large-scale implementations, engaging with senior stakeholders, and applying deep product and delivery expertise to guide customers towards best-practice solutions, while also providing functional leadership and identifying efficiency improvements.

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Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.Simply put, we connect people with moments that matter.Aven Hospitality is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.Simply put, we connect people with moments that matter.Note - TPG Capital, a global alternative asset management firm, recently acquired Sabre Hospitality Solutions. Over the coming months, Sabre is working with TPG to formally separate the Sabre Hospitality business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be supporting Aven Hospitality, which is now owned by TPG. Further information about the transition of Sabre Hospitality Solutions employees to TPG legal entities will be shared as we progress.Working in the Aven Hospitality’s Enterprise Architecture team gives you opportunities to develop your technical, business and intercultural skills, cooperating with people from all over the world.Aven Hospitality is growing and is rapidly expanding both its product and geographic footprint. Aven Hospitality has a comprehensive suite of best-in-class products that empower hotels and hotel chains to better market and sell their products, as well as manage the guest experience.The Lead Implementation Project Manager is responsible for the successful delivery of Aven Hospitality Products’ most complex and high‑impact implementations while providing day‑to‑day leadership and guidance to a team of Implementation Managers.This role combines hands‑on ownership of strategic customer engagements with people leadership and delivery oversight, ensuring consistent execution standards, strong consultative engagement, and continuous improvement across the implementation function.Key Role and Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own end‑to‑end delivery of large‑scale, multi‑workstream, or high‑risk customer implementations</li><li class="leading-relaxed">Lead customer engagements with senior and executive stakeholders, acting as a trusted advisor throughout delivery</li><li class="leading-relaxed">Ensure delivery execution aligns with internal standards, methodologies, and quality expectations</li><li class="leading-relaxed">Apply deep product and delivery expertise to guide customers toward scalable, best‑practice solutions</li><li class="leading-relaxed">Clearly articulate trade‑offs and recommendations, influencing customer decisions with confidence and credibility</li><li class="leading-relaxed">Provide functional leadership to a group of Implementation Managers, including coaching, mentoring, and delivery support</li><li class="leading-relaxed">Identify opportunities to improve delivery efficiency, predictability, and customer experience</li></ul>Qualifications and Education Requirements:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">8+ years of experience in software/SaaS implementations, professional services, or complex project/program management</li><li class="leading-relaxed">Demonstrated success leading large, complex, or enterprise‑level implementations</li><li class="leading-relaxed">Prior experience in a lead, principal, or team‑lead capacity is strongly preferred</li><li class="leading-relaxed">Familiarity with hospitality products or hospitality‑focused implementations is a plus, but not required</li><li class="leading-relaxed">Advanced project and program management expertise, including multi‑stream delivery and escalation management</li><li class="leading-relaxed">Strong consultative and advisory skills, with the ability to influence outcomes at senior levels</li><li class="leading-relaxed">Proven people leadership skills, including coaching, feedback, and delivery oversight</li></ul>Work arrangements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Hybrid working mode; 3 chosen days from the office in a week</li><li class="leading-relaxed">Flexible working hours: Maintain your work-life balance by adjusting your working hours to your needs</li></ul>Paid time off<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.</li><li class="leading-relaxed">Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice</li></ul>Your money<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card</li><li class="leading-relaxed">Tax deduction: take the opportunity to claim deductible costs, reducing your income tax</li><li class="leading-relaxed">Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury</li><li class="leading-relaxed">Baby Bonus: benefit from one-time allowance on childbirth or adoption</li></ul>Health and wellness<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services</li><li class="leading-relaxed">Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package</li><li class="leading-relaxed">Employee Assistance Program: find help in free, confidential program with a certified counselor</li><li class="leading-relaxed">Mindfulness & meditation apps: take care of your mental and physical health</li><li class="leading-relaxed">Life insurance: sign up for free, high coverage life insurance program</li></ul>Career development<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Professional development: access to e-learning platforms as well as join Sabre live learning sessions</li><li class="leading-relaxed">Certification and tuition reimbursement</li><li class="leading-relaxed">Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)</li></ul>And more<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Car and bike parking</li><li class="leading-relaxed">Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well</li><li class="leading-relaxed">No dress code</li><li class="leading-relaxed">Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more</li></ul>

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Our business unit spans a broad range of products and technology stacks; Content Management, Process Management, Capture, Collaboration, and span a variety of JAVA and Microsoft based platforms and architectures. Our mission is to maintain and modernize these established products and support our customers to protect the ongoing success of their business-critical enterprise solutions.Our global Enterprise Account Executive team enables the digital transformation of our customers and provides solutions across the entire range of enterprise information management capabilities (EIM). Our team is provided with C-level access at some of the largest companies in the world and excels at selling solutions that are sophisticated, secure, high-value, and cost-effective - onsite, via mobile devices, private cloud, or in the cloud. Our EIM platform consists of comprehensive and integrated product suites including Content Suite, Process Suite, Experience Suite, Discovery Suite, Information Exchange Suite and AnalyticsYour impact:As an Account Executive, you will be selling market leading solutions to enterprise accounts. Using a consultative selling approach, you will dive deep into your accounts and uncover challenges to solve with our solutions. You will be supported by an all-star team of specialists as we put the “AE @ the center” and provide the necessary tools and support team for success. We reward our reps with a competitive compensation package including rich accelerators.What the role offers:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Identifying potential areas of opportunity for customers and providing innovative solutions.</li><li class="leading-relaxed">Leading, and more importantly, an effectively collaborating.</li><li class="leading-relaxed">Articulating clearly and confidently.</li><li class="leading-relaxed">Building and fostering new relationships by asking questions.</li><li class="leading-relaxed">Being tenacious, results-oriented and dedicated.</li><li class="leading-relaxed">Possessing a strong desire to grow and develop yourself, a life-long learner.</li></ul>What you need to succeed:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A successful track record of selling enterprise software for at least 5 years.</li><li class="leading-relaxed">Experience working in a consultative capacity with C-level customers on complex cloud-based, on-premise or hybrid solutions.</li><li class="leading-relaxed">You are intellectually curious, easily grasp new products and solutions, and bring the spirit of innovation to your customers.</li><li class="leading-relaxed">Bachelor’s Degree with major in computer science, engineering, or information systems strongly preferred.</li></ul>

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